Factory Direct Flooring Ltd Avaliações 

2.282
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need. Great product, awesome qua... Ver mais

Avaliado com 3 de um total de 5 estrelas

After installing laminate in one room I decided to laminate a second room. I ordered exactly the same product because I had a pack left over from the previous job to use up. The new delivery had a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought new timber floor, quality is fantastic for good price. Very helpful throughout the process. Would highly recommend….

Avaliado com 5 de um total de 5 estrelas

I ordered a sample from Factory Direct and it arrived on time, was of the quality I was looking for my new workshop. I will definitely be ordering nearer to the date the workshop installation is due


Detalhes da empresa

  1. Loja de Pisos
  2. também em
  3. Empreiteira para Instalação e Reparo de Pisos
  4. Fornecedor de pisos de madeira e laminados
  5. Loja de artigos para reforma residencial

Escrito pela empresa

The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
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4,5

Todas as avaliações

(2.282)

1.030 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Extremely Disappointing Service

Extremely Disappointing Service – Two Failed Deliveries and No Respect for Customers

I would give zero stars if I could.

My experience with Factory Direct Flooring has been absolutely appalling. They have failed to deliver my vinyl flooring twice, despite confirming delivery dates. On both occasions, I waited at home for hours, wasting my valuable time, only for the delivery never to arrive.

To make matters worse, it has now been over two weeks since I removed the old flooring in my shop, preparing for the new flooring to arrive. I have been left waiting, with my shop affected, because I relied on this company to do what they promised.

And what was their solution? Instead of contacting me, explaining the situation, and giving me the option to agree on an alternative delivery arrangement, they simply decided to issue a refund and told me they would not be sending my flooring.

I did not ask for a refund. I wanted the flooring I had ordered and paid for.

The complete lack of communication, reliability and consideration for their customers is unacceptable. Mistakes can happen in any business, but failing twice and then making a decision on the customer's behalf without even discussing it is a different matter entirely.

I have lost time, been left in a difficult position with my shop flooring, and had to deal with unnecessary stress and inconvenience. My time is valuable, and this company has shown very little respect for it.

My advice to anyone considering ordering from Factory Direct Flooring: think carefully before placing your order. A delivery confirmation means nothing if the company cannot honour it, and based on my experience, you cannot rely on them to deliver when promised or handle problems professionally.

A deeply frustrating experience from start to finish. I would not recommend them based on the service I have received.

15 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I had great customer service from Brian from the sales team. He was very patient, understood my requirements, explained everything and provided a great price for my project.

8 de outubro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Outstanding customer service from these…

Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need.
Great product, awesome quality, exactly what we were looking for, we will defo use in the future.

6 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very quick service & delivered in 2…

Very quick service & delivered in 2 days,would definitely recommend

5 de outubro de 2026
logotipo da Factory Direct Flooring Ltd

Resposta da Factory Direct Flooring Ltd

Dawn,

We are happy to hear that your order arrived so quickly. Thank you for recommending our service!

Factory Direct Flooring Ltd

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