NTUC FairPrice Avaliações 

Bought the crispy cuttlefish snack sold as part of Chinese New Year snacks.
$10.45.

Looks good on outside but tastes strong of ammonia and very over salted. No cuttlefish taste as a result of the chemicals. Feel it is unsafe to eat.

HORRIBLE AND SHOCKING EXPERIENCE. I will not buy from ntuc online anymore. I have horrible experience on Dec 3. Delivery guy came at 8 pm. I bought online 13 items. Ntuc only delivered 1 items. Balance 12 items never sent. Then I got this message from ntuc all items purchased already completed sent to my address. Omg. I'm really shocked and angry. I also heard some ppl said the customer service will not bother to help when they have the same experience. Horrible. 😭😭😭. Its eating money but groceries never came.
Try to contact them last night, their office open on Mon 9am. How can ntuc only deliver 1 out of 13 items that I paid for???? Then said all items completely delivered.. 😡😡😡😡😡😡😡

I received warm fresh prawns swimming in BLACK juice and minced meat that had zero condensation on the packaging. I sent a feedback, I received a reply the very next day. Run of the mill reply about how dedicated they are to freshness and service and 5 pointers on how they pack and how the delivery van packs and how they deliver to doorstep and... close the email with telling me to seek HELP desk for more FAQs!
I asked for their rectification of my issue and they replied with 'collect and refund' of goods! I asked them who keeps rotting meat at home?
Again robotic reply about their refund policy...blah blah blah...
I finally asked this SEE YEW SHENG 'which of my 3 replies say I wanted a refund?
OMG!
Redmart, Shengshiong, Cold Storage, Prime ... Keep up The Good Work!

Bad service. No way to track delivery order.
Waited for the groceries but only to find out from Order Status the delivery date has changed without prior communication. To think they charged extra service fee but yet with lousy service. At least if delivery cant be fulfilled with whatever reason, they should email or drop a message to inform so I do not have to wait 2hours in vain!

I ordered online, due to Covid19. I understand that it is inevitable that fruits will not be perfect when ordered online. However, to actually receive a completely rotten item, that was already decomposing, is absolutely unacceptable! This is not the first time. In previous times, I have items that were not delivered and never refunded!
Please look into your QC. It's about time I give your competitors a chance to earn my money.

This is not the first time it happened. I’ve experienced at least 5 times buying bad quality foodstuffs from West Coast Drive FairPrice. All the time the expiry date is Ok but when I consume the food, it’s not OK. Take for example Oreo biscuits which have an expiry date in 2023, but when open up it’s soft and not fresh. All of these incidents where I’ve not kept the receipts, I’ll just have to throw away the food. I’ve gotten smart now and kept receipts when I shop there. Just 2 days ago, I bought a pack of Kelly’s Premium Apple Baked Ham which has an expiry date of 07/01/2022. When opened up the pack this morning, I’ve difficulty in taking out the slices as they crumpled into tiny pieces like minced meat. This is not right, it’s obviously spoilt. I’ve consumed this brand of Ham quite often and I know it’s not right. With the receipt I have, I’ll be heading down to the store to get a refund. My experience with FairPrice is that not all the stores are the same in terms of quality. I know cos I also buy from the two stores at Clementi central. I’ve lived in China for 19 years, my experience with FairPrice reminds me of my bad experience with Carrefour - the quality and service. Wake up FairPrice! There’s Sheng Siong around.

Bought two portions of water melon from NTUC hyper market at Jurong Point two days ago on 18 Sep. Opened today and both were found rotten inside.
Regrettable that a reputable company in Singapore allows such poor quality products to be on their shelf. In another first world country, we would have a full refund. Just tell you how poor a country we are in terms of consumer right. Disgraceful indeed.

Attention ; Person in Charge

Please allow me to share an unpleasant experience my friend, her young son and myself experienced yesterday
Day: Saturday
Date: 11Sep
Time: 505pm
Venue: Ntuc @Waterway Point

We were at your Wine section at the abovementioned timing with the intention to get a bottle of red wine for an upcoming party event. Your staff (no name tag) approached us asking if we needed help?

I politely let her know that we would like to look around first. We were actually very impressed with her approaching us in that manner. With that your staff left us on our own. While looking through yr shelves my friend recalled that another girlfriend of ours had recently introduced this wine that she had previously bought from your outlet with the name Casillero Del Diablo. and we had a picture of that bottle of wine. Thus we approached your staff (the same one) for assistance.
We were making sure to look for her in case she could gain any commision from our purchase. However in her reply that shocked us, she said *in almost similiar manner' 'they are all there.if you see you see if you dont see then you dont'
In a shock i asked 'Do i have to go through the shelves my own?' She repeated the same 'You see if you see...'
I then asked her nicely again 'Earlier you came asking if we needed help. But why when now we needed help, you are not helping? She was left dumbfounded.

My friend and me then went through all your bottles of wine until we finally found the bottle we were looking for, and paid for our purchase. We were happy to have found the bottle of red wine which were recommended by a friend but we were left dissapointed with the service rendered by your staff.

The next time we needed to get a bottle of wine we would think twice before going back to the same outlet.

About the 'not so pleasant' experience that my friend's young son had ( also with the same staff) i shall not elaborate here first in the meantime.

Please check and advise if your staff could have actually provided a better service?
Appreciate your kind attention in this matter.
She was on duty at the timing stated above.

Thank you and Regards
Suzanne
Hp 96526568

Very bad customer service. I cannot find the item and I got asked cashier "where can I find this staff." They normally said thry don't know. Never even try to ask their colleagues and just say don’t know and walk away.

Items ordered on Monday with expected delivery by Wednesday, items have not been delivered and no information as to when itv can be delivered. Really disappointing customer service. I do not recommend anyone to use this platform at all.

The peppercorn roast chicken at fairprice IMM Jem is the worst chicken I have tried. Totally salty and dry that I have no choice but to throw 3 quarter away despite being one who does not want to waste food. Seems like the entire chicken had been soaked in salt for the longest time, no other taste except exceptional saltiness!

my delivery guy basically argued with every I say and went back to Fairprice to claim I abuse him because I asked him to push in heavy water in my door 15cm further. extremely lousy service! Fairprice refused to attend any of my complain they just do not acknowledge it and disappeared. So I had to seek to Consumer association to find them again....they will forget to refund me again. Lol Such a nasty and cheap business, will never use again.

Delayed delivery and missed items

Delivery time 2:00 -4:00 pm and till 6:00 pm never showed up. When i feedback, then started dispatching. Arrived at 8:30 pm and i ordered 2 cartons of pamper and received 2 packs. Why i paid 2 pack of pampers for $168? Why cant they check properly before pack? Why are we paying service fees for this kind of service? Called customer service and never even say sorry. Double work and not a peaceful online shopping.

Delivery is supposed to be from 6 to 8pm but it's 10 plus pm now and the items are still not here. Disappointed with the online service. I can only sit here and hope the items come soon and there's no missing items. Called the customer hotline and couldn't get through, the only next alternative is to feedback via their app but they will reply only by 2 days. So it is still a waiting game for me now

I just wonder is only Fairprice supermarket online have service services $3.99 instead of other supermarket in SG?
some more the delivery slot only release for 3 days (same day, next and next next day), cust service agent suggest me if i need more than 3 days delivery, wait their system updated, i come across many many times, when I wait 1 more day , a lot of the items i order is out of stock. so tat in the end also cannot meet the min delivery to waive the charge.

I know our people sucks at customers service so it's a norm to experience bad service in service sector everywhere . I have been patronizing NTUC for as long as I can remember but today shall be the last they will see me . The fruits they sold ,writes 'very sweet' and I falls for each Everytime . Yesterday I bought watermelon and grapes , they are not only not sweet , the watermelon is tasteless and the grapes are sour. I would not be so pissed off if they didn't put the sweet infront of the grapes or watermelon . I feel like going to CASE and let the officers tell apart what's sweet and sour ,is NTUC now taking bribes and doesn't do QC on products they sell or they are simply can't be bothered ? Lousy supermarket .

Subpar and poor delivery. Ordered from them multiple times before had no problems. My last order did not even come at the chosen timing 8pm to 10pm. Came late at 10.45pm and had 7 missing items. No update or even an attempt of an update regarding late delivery. The previous order prior to the last had some cheaper variants of the order made. Never gonna buy anything from them online anymore.

I am a first time NTUC online customer.
Due to the recent spike ( May 2021) in Covid-19 community cases in Singapore, I decided to try out NTUC's delivery service for my groceries.

I placed an online order with NTUC on a Thursday morning.
All items were delivered promptly, within the 2 hour delivery specification, on the following Monday afternoon.

All items ordered were delivered. There were no missing items.
I also ordered some Fresh milk and the 2 Milk cartons were still well refrigerated cold when they arrived.

The delivery man was very patient and allowed me to account for each and every item ordered, before he left my house.

Service Fees
The delivery charges of $5 were waived off because I ordered over $79 worth of groceries.
However, I still had to pay a service fee of $3.99.
The service fees cannot be waived off, unless you pay a regular $9.90 (every month!!!) to become a regular Fairprice Digital Club member.
IMHO, I do not consider the $3.99 service fees to be expensive. This is because I ordered lots of bulky and heavy items, so paying $3.99 for someone to pack it and deliver it all to your front doorstep is definitely not a deal breaker.

Summary
I am very pleased with NTUC's service and will continue to use them in the future.

I visit the NTUC Finest at Bedok Mall yesterday for my usual grocery. I am very upset & pissed off when I reached home then I saw the price on the receipt not right. I quickly went back & demand that I am over charge for it. The mid age lady cashier not happy & I told her that I never see the receipt on the spot cos I have a lot of grocery to carry. She give me an unhappy face.She returned me the overcharge $ on the table instead of passing it to me. What kind of attitude is that ?

Overcharged and ntuc member price 50% still charged full price promo give free gift is within the period no promo info didn't get free gift.