Debenhams Avaliações 

I can’t actually explain how truly terrible my experience with Debenhams has been. I ordered a dress in Oct 25, it was faulty (beads falling off all over, loose in the bag) and raised this with them within days of receiving the order. I tried to return via the return portal but it told me to speak to them directly so I did so. They messaged to tell me to go via the portal but because they took so long to reply, the portal no longer worked as I was now outside of the return period. I then chased for 6 whole months via message (the only way to contact them) going through their AI bot, repeating myself every time I did get through to a person (providing the entire context every time, by which point I may have lost the person again and be back at the back of the queue), having my issues supposedly ‘escalated’ due to their customer services team being ‘busier than usual’. Clearly not ‘busier than usual if the excuse is being used for 11 months straight.
After 6 months I finally get given confirmation that they will accept the return and I got a QR code to ship the item back. I sent the return within 3 days of getting the QR code. I did not return my refund despite having proof they had received the item back. I was then repeatedly told that because my item was outside of the return period, I was not eligible for a refund but stood my ground as I wanted nothing more than to have returned in a timely fashion but was not given the opportunity.
A month later I finally got through to someone who agreed to refund me. That refund never came and I had to chase again for another 4 months, repeatedly being told my issue had been escalated before finally receiving my refund.
I was owed over £80 for 11 months for a faulty item. The customer services team tried to deny me the refund repeatedly and I wasn’t sure I’d ever get my money back so I am now relieved it is finally over.
I initially made the mistake of believing that chasing the customer service team for a response would delay resolution or response but soon learned that the only way to get any sort of response is to bombard them and drill home how much I was being messed around so would unfortunately recommend others do the same.

Absolutely disgusting company, avoid ordering at all cost as if you need to return something they WILL NOT REFUND YOU. ITS A JOKE. Ive insisted on escalating my case as I returned the item about a month ago and still not refund. They set 2 emails emails to say they have issued it, however the funds haven't gone in although they claim they issued it. It's beyond a joke , they need to be shut down as they do not care about customers rights and make their own rules. Ai responses and no one actually takes you seriously. They need reporting to Trading Standards especially considering how many people report the same thing. Basically scammers! Whatever you do, DO NOT ORDER FROM THEM!

Christine DON”T ORDER FROM DEBENHAMS I have tried to return a Jumpsuit since 28th August. Despite many messages backward and forwards because apparently my order number and email address do not match my problem has been escalated twice and this morning they are saying I am still waiting for the order - Christine

Ordered goods on a Saturday, got an email to say parcel was dispatched on Sunday and they took full payment at once. Goods have NOT been received by the courier nearly 3 weeks on. Debenhams keep telling me to wait. They are absolutely useless.
My advice to anyone thinking of buying through this site is DON’T - go to the suppliers own sites, or if they don’t have one, look on eBay or Amazon - I bet you’ll find what you want at the same price and with no middleman (Debenhams) mucking up the delivery.

Very disappointed with my experience with Debenhams. I ordered a pair of shoes, but unfortunately they were too small, so I returned them. I was told I would receive a refund, but it has now been 3 weeks and I still haven’t received my money.

I understand that refunds can take some time, but 3 weeks is far too long, especially when the item has already been returned. I expected much better customer service from Debenhams. I would appreciate my refund being processed as soon as possible.

Very disappointing experience. I paid extra for Next Day Delivery, but my parcel did not arrive on time and I was simply told to wait longer. If customers pay for a premium delivery service, it should actually be provided. I won’t be ordering again.

DON’T ORDER! I ordered £700 worth of furniture that should have been delivered by the 20th of August. Never arrived. I was told to wait 2 more days then I could have a refund. I contacted 4 days later and was then told I had to wait until the 31st. Terrible customer service they just lie to you. I sent them the previous conversations and they completely lied stating it wasn’t true. They refused to refund me and refused to send a new set. Luckily I bought through PayPal. Please save yourself the stress and money. Never shop with them! They are utterly dreadful.

Very very bad cannot get to Debenhams when I ordered stuff from them. Please do not ever order from Debenhams. Scammer, Also there are no phone numbers to contact them when there are issues. Don't order anything from Debenhams. No Don't please.

I ordered a garden table and chairs from them thinking they were the good Debenhams I remember. Don’t order from these people the table was faulty I tried to contact them only by chat they have no customer service skills they keep changing who your talking too. I tried to return it they kept going on about Evri and then that being no good do I have a printer I explained I don’t have one but the faulty goods are here to collect so I can get my refund. They kept saying the same thing and now they are ignoring me completely, next week will be a month I have been trying to get my refund I would have giving no stars if I could have as how is it you sent me a faulty item and you have kept my money and are expecting me to sort out the return on this very large item. Disgusting this is NOT THE DEBENHAMS I REMEMBER no customer service or care.

Online 3 party seller, received goods inferior to description, you have to deal with the 3rd party seller to return which is not an easy process!! Avoid

DUX056987817 This is my order number . IWANT TO TELL EVERYONE DO NOT SHOP FROM DEBENHAMS THEY ARE THE SCAMMER I HAHE ORDERED FROM THEM TWICE THEY SENT ME WRONG ITEMS AMD THEY CHARGED YOU FOR DELIVERY ONE OF THE PARCEL I HAVE SENT TO THEM WITH ALL THE PROOFS THEY ARE NOT GIVING ME MY MONEY BACK . I HAVE SENT MY PARCEL TO THEM ON 17th JULY AMD ITS 12th AUGUST I HAVENT RECEIVED MY MONEY YET . THEY ARE FRAUD

DO NOT BUY FROM DEBENHAMS!!! - honest review incoming. If I could give a 0 star review I would. We ordered a bed frame delivered on two separate parts with no warning. When my partner built the bed we noticed there was a massive gap from the headboard to the mattress. After we noticed this we emailed & explained (with pictures). The issue. We were told we would hear back with in 3 day. They replied & said my partner had measured incorrectly. Constantly making up excuses. We told them this is a health & safety risk as out 18 month old daughter sleeps in bed with us & she keeps falling down the gap. THE DO NOT CARE!!! & replied saying we have to wait an additional 3 days for an answer!! The customer service have no idea what they are doing & take days to reply. This is still an ongoing issue after we ordered it on 09/07

Bought a watch for my Husbands birthday on 23rd of July. The watch has not arrived and no birthday gift for my Husband. Item is still showing that Royal Mail are waiting to collect the item which has clearly never been been dispatched from Debenhams. I just keep on getting the same response asking me to wait another 3 days. I have demanded my money back but still waiting. I have now sent 7 emails. I WANT A REFUND NOW!!!

Ordered Hotter shoes .
Six months of wearing them they are splitting inside .
I returned shoes first week of July they said never received.
I gave them tracker number and receipt from Royal Mail ,
They said can’t replace because 6 months old .
I said faulty you should repair or replace.
Hotter said they would replace if I bought direct as in 12 months time frame .
They say get postage label to send faulty ones back.
I have even said I will send a court order out .
No reply .
Debenhams should not be trading .
DO NOT ORDER ANYTHING FROM THEM

Customer services have now stopped communicating with me. Goods have been returned as requested by them. No refund for goods or return delivery charge. Return was made because the goods took so long to arrive, I had to buy from elsewhere. I would have given 0 stars if that had been possible

The items were lovely, the difficultly came when returning. I had two items which were returned to two different addresses?! With one the refund was within a week, with another Debenhams could not locate it. every time you correspond with customer service you get a new person who doesn’t read all your emails, so they then ask a question (which you’ve previously answered) you answer, then it goes to a new person! . Ten days of continual emails and I finally opened a case with Resolver and had a refund in 15 minutes. Unfortunately you can’t call this company, as they don’t have a telephone number which really screams scam! . It is a such a pity as years ago Debenhams was a great company but their customer service gets you so frustrated. I do wonder if they make it so difficult that you will give up! Honestly save yourself the stress and order somewhere else.

Awful company to try and get a refund processed. You live and learn.

Yet again another parcel not delivered It was ordered on 3/7/26 and they can clearly see it hasn’t been delivered but refuse to refund asap I have to wait
Please don’t be fooled by their Seel insurance where there’s no waiting for refunds etc this doesn’t happen They’re just taking money and making customers wait
Don’t be taken in by them

Worst customer service I’ve experienced. Takes days or weeks to get replies, repeatedly don’t respond to the issue and require multiple emails replies. They say they’re doing one thing and to wait a week for a reply, chase them up and they reply with a response to something I wasn’t even waiting to hear about. Also fob me off saying they didn’t supply the product so won’t help, only feed it back to who they got the product off. I’ve had two faulty products in a row, spent weeks trying to get a refund and they just go in circles.

I ordered a pair of Hotter shoes from Debenhams on 3rd July which turned out to be too tight, plus one of the gold coloured tabs on the end of the shoelace was missing, but I subsequently found it loose at the bottom of the box, I sent back the shoes straight away, but had to send to Hotter direct. They have received them more than a week ago, but I am still waiting for a refund. The worrying part is that there appears no way I can get in touch with Debenhams because they don’t have a phone number and if you press onto their customer service, it doesn’t open up. So have I lost my money?