Falcon2man Avaliações 

Impossible to get in touch with the given contact number - placed on hold for 5 mins then call cancelled.
Was given a delivery date of 21/08 but unable to do it and then asked for an alternative date before 31/08 which has so far not been accommodated and given a date of 04/09 which doesn’t work for me.
Would be ok if could give the company a call and speak to someone but seems this isn’t an option

I read all of the negative reviews and I was not very optimistic on receiving my bed on the day. But I was kept informed by the tracking app every step of the way. The bed was due for delivery on the 23rd August between 11am and 2pm. two guys turned up at 10.45. They took away my old bed and put the new bed up in record time. Absolutely no messing around. Great guys and very polite. I would recommend.

We can only comment on mattress delivery- no bed build needed. One rearrangement of time slot was needed which wasn’t a problem for us. Then delivered at 07.25 within the 07.00 - 10.00 time slot. Called 15 mins beforehand. Easily found out difficult to find property. Good reversing of van and smiling courteous staff. Thank you

Had to write a review because I had seen the others here and got worried.

I had a delivery scheduled Sunday which didn’t come, rescheduled for Wednesday which I was told be email on Monday.

The delivery came on Wednesday maybe an hour after the expected delivery window. I was concerned by the other reviews I saw and ready for the worst.

The delivery guys were nice and quick and effective, service was all the way to the room and that was great.

Taking some stars off because there was no communication at all on the Sunday and others point out that getting anyone to answer the phone is impossible, it did start to feel like a scam.

Also there are some grand claims on the website and emails about tracking, none of it works, in the end happy I received it and didn’t have any complaints about the delivery team. But the organisation could be much more communicative and transparent.

Crap delivery service. Just absolutely shit. Tell you one date and then they decided to enter another day for delivery without telling you. Wasted my time waiting for a bed they themselves said would could today. I sat and waited from morning till evening. Absolutely pathetic company. Waste of time.

FALCON AND DIVAN BED WAREHOUSE ARE BOTH SH*****!!!

Failed on 2 occasions to deliver a paid for bed.

Terrible service. Keep canceling delivery date on the day. Don't answer emails days later if they do or never on phone. Delivery men are sleezy and rude.

Not existing delivery company. Only getting automated email and no real person. No one picking up the phone. No one answering the mails. FRAUDULENT COMPANY.

The bed was supposed to arrive Friday 8th but I was told their van had broken down. Another appointment made for Saturday 9th with a delivery slot of 11am to 2pm. The bed was for my friend who unfortunately has a disability and has not got capacity to sign for or receive deliveries on her own. I waited at the property until just before 5pm (I had another appointment to attend) There were no updates, the ‘live’ updates were non existent, their tracking details said eta was 12:15 pm and never moved all day. The company office was closed at the weekend, I could not contact anyone for updates. I assumed the bed was not going to arrive at all!

Just after 5pm, my friend’s carer arrived to prepare her evening meal. At 5:20pm the bed suddenly arrived! The whole fiasco was recorded on the ring doorbell as the door was left wide open. The mattress was dragged up the drive by one operative whilst the other dragged other parts of the bed! The carer and my friend asked several times for the bed to be taken upstairs but they were ignored. When all the bed parts were in the house, one operative told the carer it was a doorstep delivery! I intervened on the microphone on the video doorbell as the scene inside the property was chaos. My friend was dragging bed parts around and the delivery drivers were being disrespectful and at one time was using profanities, f’ing and jeffing! I asked them why they were so late, with no updates or contact! They came out with various excuses of caught in traffic, other deliveries etc. I demanded they took the bed upstairs as the delivery clearly stated ‘delivered to your preferred room’. After dragging all the bed parts upstairs, they left slamming the door and were hysterically laughing all the way to their van! It now makes me wonder what they were laughing at reading the other reviews below! Any company using this ‘delivery’ company should be prepared for streams of complaints about their attitude, rudeness and disrespect of items that have been purchased! I have the whole experience recorded on video!

Had a mattress delivered today (9th August, was supposed to be 8th August but they cancelled) turned 3 hours late, rude, argumentative, refused to upstairs at first even I payed, then to top it all off, when they used our toilet they wee'd up the walls, on the floor, on the hand towels, anything they could get was wee'd on. Never experienced anything like it!
What revolting people.

I don’t know why anyone would use this company to deliver their goods!
2 men turned up in a van that had no back door! They first of all argued with me that they don’t deliver to the 3rd floor, meanwhile it was my second floor bedroom! They didn’t have any plastic sheets covering their shoes, they were so rude when I asked them about covering their shoes. They damaged my walls unnecessarily! In every floor even the ground floor which was really random. The guys were falling up the stairs, pushing my bed like it was a piece of rubbish! They then got to the room and asked me for a KNIFE to put the bed together! I was so shocked, I had paid £69 extra to get the bed put together, when I question why they needed a knife and don’t have tools, they told me they were doing me a favor and as an emergency they will be putting the bed together but they really don’t have to!!! They then asked me for scissors and screw drivers!! So they came with absolutely no tools! I gave then the tool, I then left the room to call the bed company to complain, the next minute I heard my front door closed and they left, they bed wasn’t put together at all, they left all the rubbish in the room, all the plastic covers/bags and cardboard, and they stole my screw drivers and scissors! I’ve never received such awful service in my 45 years on this earth! I’m not going back and forth with the bed Company on emails to compensate me for all the damage they did to my walls on all 2 floors of my house!

Who would ever use this company???? If I were a business and used these to deliver any products it's a wonder they are still trading. No contact. No live tracking. No delivery in the time stated. Absolutely awful.

No delivery and unable to contact
No delivery and unable to contact! Really wish I had read these reviews before ordering as I was due a bed delivery yesterday and received the same message about a van breakdown and have had no further communication from Falcon2Man and I cannot get through on the phone. We got rid of the old bed so my poor son is sleeping on the floor! Need to get Trading Standards on to these!

I had a bed delivered on 26th July 2025 and I have to say the service I receive was absolutely disgusting.
First off, there was absolutely no communication about whether I would receive my delivery or not. No emails letting me know my hour delivery window etc nothing. Your live tracking is non existent.

Anyway, I was hoping that it would be delivered I disassembled the bed and hoovered and vaxed my bedroom carpet hoping that my bed was coming but by 3:30pm I had heard nothing so I reassembled my bed as my disabled children wanted access to their bedroom, which is only fair as it’s their room. They handed had access all day as the disassembled bed was in their way. So I had to put the bed back together, cook food for my family and take the family dog for a walk. I left my house at 4:15pm and at 4:31pm I received a text message telling me that my delivery slot was at 4:45pm-5:15pm. So I was give 14 minutes notice for my half hour delivery slot. Please let that sink in 14 minutes notice!!!.

So I had to rush back home, disassemble my bed again because the message said they wanted the bed disassembled and ready for collection.

So the drivers excuse for the late message was because he came all way from Birmingham, he had the job list that morning and was delayed with the traffic and other jobs. He didn’t even let me know on the morning of delivery he was coming or provide a delivery window until 14 minutes BEFORE my delivery window. That’s not exactly giving notice for delivery.

I paid £60 for the delivery service. I thought I had clicked for assembly and removal of old bed but your driver being cocky showed the order he has which just has removal of bed and if I want the bed assembled I would have to pay him £20 cash. No I didn’t pay him and I’m so glad I didn’t as I discovered damage to the bed frame which I wouldn’t have known about had your drivers assembled the bed.

Anyway, as they were carrying part of the bed frame upstairs I noticed that part of the packaging was ripped so I quickly got a picture of that as it proves that it was open slightly before I took collection of the delivery and as you can see there is no face shots of your delivery drivers so their privacy was respected.

After this pic was taken I shut down my photo app. I was stood by the downstairs gate and moved my arm holding my phone out of the way of your drivers and upon doing so knocked open my camera app again and he looked at my phone (illegally as it’s my private phone) and accused me of recording which I honestly showed him and there was no timer going on my phone showing that I was NOT videoing him at all. What he did next I’m disgusted with. He illegally touched my phone and went through my private photo album without permission telling me to delete the picture of bed base because it “showed a member of staff” not him but the bloke he was with. As I tried to explain to him 1: it’s not him in the photo it’s the other man and 2: it shows his back not his face so his privacy is respected 3: it shows packaging was damaged before I received it therefore if there is any damage I can prove that it happened before I had it otherwise anyone can say that I ripped the packaging myself.
But, what gave that driver the right to commit a criminal act and touch my phone and go through my private information. I am well within my rights to contact the police and report your driver for invasion of privacy. To say I’m disgusted with your delivery service is a complete understatement