FatChimp Forces Wear & Gifts Avaliações 628

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I posted a poor review due to the lack of response to my complaint regarding my order. However, Rob at the company recently got involved and within a few days, the situation has been resolved. Not ju... Ver mais

Avaliado com 5 de um total de 5 estrelas

My initial order of two custom hoodies were 50% correct, 1 hoodie had the wrong unit crest on. However after sending pictures and explaining the issue they were quick to fix and send a replacement... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I can’t thank this company enough—excellent communication and outstanding quality. I purchased a jumper for my dad for Christmas and wasn’t sure it would arrive in time. The company personally call... Ver mais

Avaliado com 5 de um total de 5 estrelas

The T. Shirt for my gulf veteran father was amazing quality, great print and made for an emotional birthday present- arrived within a few days and couldn’t be happier with my purchase

Detalhes da empresa

  1. Estamparia
  2. Loja de Artigos Militares
  3. Serviço de Bordados
  4. Loja de Souvenirs

Escrito pela empresa

Fatchimp Forces Wear and Military Gifts and Accessories.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

628 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 8% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

I never received my t shirt

I would like to apologise for my previous score. I still do not have my t-shirt, but now I know that is not your fault. I will contact local post office and try to find out what happened and where they delivered my parcel.
Regards: Piotr Tomczyk

26 de março de 2024
logotipo da FatChimp Forces Wear & Gifts

Resposta da FatChimp Forces Wear & Gifts

Hey Pete, tracking says it was delivered and a photo was taken. see the dispatch note we sent you in March. thanks!Your item was delivered on 15-03-2024. https://www.royalmail.com/track-your-item#/tracking-results/TQ256200431GB

Avaliado com 1 de um total de 5 estrelas

Awful

I’m very disappointed with fat chimp. If you’re going to order a statue as a leaving present order it 2 months in advance because it will take minimum 6 weeks. Although the website states 2 and a half weeks. To top it off when the order came the plaque was wrong. The communication is awful aswell, takes days to get a response from them. Overall not a good experience at all I will not be using them again and will definitely not recommend them to anyone tbh. There is also no contact number for them you have to rely on emails.

7 de junho de 2024
logotipo da FatChimp Forces Wear & Gifts

Resposta da FatChimp Forces Wear & Gifts

Hi Ben, thanks for your feedback. Sorry to hear that you are very disappointed with a 1 star review. We think your review is unfair, and inaccurate. Figurines are made to order, and can take up to 4 weeks to complete as advertised on the collection description, although 99% of the time they are delivered within 5-10 days. Your models where delivered within 5 weeks, so a little out of our usual timeframes. On this occasion we had delays with supply chain, and you where informed of this at every stage. Our phone number is listed on the email exchanges. It would be appreciated if you could provide feedback on the product received, which are excellent, rather than lingering on the delay, which where out of our control, as per communications.

Avaliado com 5 de um total de 5 estrelas

I just can't say enough!!

I just can't say enough!!
They sent me the perfect slightly altered t-shirt design and wow, just WOW on the customer service and product quality.
All I can recommend to anyone is, if you're unsure - reach out and talk to the people at Fat Chimp.
They can move mountains... I will be a returning customer for sure.
Seriously - this is by far one of the better t-shirt companies out there.

23 de maio de 2024
logotipo da FatChimp Forces Wear & Gifts

Resposta da FatChimp Forces Wear & Gifts

Many thanks, always a pleasure.

Avaliado com 1 de um total de 5 estrelas

It's not all that it "appears" to be.

Supplies an item not as portrayed in the companies advertising images.
The company has even attempted to right its wrong by supplying another item (of the same as originally purchased) but it is the same as the first, not as imaged on its website for purchase.
Less than impressed, despite a second item being despatched.

12 de maio de 2024
logotipo da FatChimp Forces Wear & Gifts

Resposta da FatChimp Forces Wear & Gifts

sorry to see this representation of the process when we have direct email correspondence. We got it wrong and rectified the error. Sir, you have 2 hoods for 1 and all logos are correct. All the best.

Avaliado com 1 de um total de 5 estrelas

Nothing received and no answer no…

Nothing received and no answer to numerous emails, £170 down the drain, disappointing, they're happy to bombard me with advertising emails tho

19 de maio de 2024
Avaliação não solicitada
logotipo da FatChimp Forces Wear & Gifts

Resposta da FatChimp Forces Wear & Gifts

Hi Steve M, sorry you seem to be having problems with an order? If you could identify yourself as we have no outstanding orders for Steve m for this amount. When we receive an email we aim to respond within 48 hours, and have also issues with some over zealous email domains going into spam. Send us a message please via www.fatchimp.co.uk contact form. Best wishes. Fatchimp

Avaliado com 1 de um total de 5 estrelas

I have emailed them directly and…

I have emailed them directly and through there website as I ordered the wrong item but they are not acknowledging any of the emails. Very poor communication.

2 de maio de 2024
logotipo da FatChimp Forces Wear & Gifts

Resposta da FatChimp Forces Wear & Gifts

Hi Claire, we have replied to you on several occasions. Our returns policy is at https://www.fatchimp.co.uk/pages/refund-policy

Avaliado com 2 de um total de 5 estrelas

The product was very nice

The product was very nice, I cant argue with that, well sort of.
I ordered what I thought was going to be a model of a Glock 17 on a grey plinth, when it arrived it was on a brown wooden plinth.
Then I realise that the product was delivered from a different company, not Fat Chimp. This is where I query the price. I paid just under £110 for the the grey plinthed display, go online and the 3rd party company that it was delivered from charge just under £70 for the one I received.
I'd just like an explanation.

30 de abril de 2024
logotipo da FatChimp Forces Wear & Gifts

Resposta da FatChimp Forces Wear & Gifts

Thanks for your feedback, and you can get an explanation if you send us a message at www.fatchimp.co.uk

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