Would give 0 stars if possible. Terrible company to deal with and rip off merchants. Director (Zuzar) not responding now and has failed to reply my last email dated 26th October 2020 (attached on goog... Ver mais
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Veja o que dizem as avaliações
FCI staff all easy to deal with, knowledgeable and listen well. Sanjay helped us with sofas, day beds, bar stools, bed and foot stools, finishes, materials and alternative ideas. They offered... Ver mais
A empresa respondeu
Great , professional, knowledgeable an and passionate team. We bough an amazing coffee table . the experience was just cool , from chasing the right item for us ending with price agreement, delivery a... Ver mais
A empresa respondeu
I love going to FCI to source and purchase luxury furnishings for my clients. They have a very wide range from many great quality brands. Ben and the rest of the team are amazing from beginning to e... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- também em
- Designer de interiores
- Loja de Iluminação
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de utensílios de cozinha
Escrito pela empresa
If you're looking for quality contemporary furniture, FCI London is the place to start. Our team has been designing and selling contemporary furniture in London for over 40 years and we love what we do. Our 30,000 square foot showroom in North London showcases pieces from over 700 of the world's most exciting designers and brands, from luxury Italian furniture to European designer furniture, all under one roof. As London's largest luxury furniture showroom, FCI London brings together high quality sofas, fitted and walk-in wardrobes, designer kitchens, dining furniture, statement lighting and much more, sourced from the leading names in Italian and European design. Whether you're furnishing a single room or an entire property, our showroom gives you the chance to see, touch and compare pieces in person rather than guessing from a screen. We work with private clients and trade partners alike, including interior designers and architects, offering guidance and sourcing support for projects of every scale, from London apartments to homes across the UK and abroad. We're open 7 days a week. See you in the showroom.
Informações de contato
Rays House, North Circular Road, Hanger Lane (Near Ealing), NW10 7XP, London, Reino Unido
- +44 (0) 20 8153 1235
- info@fcilondon.co.uk
- www.fcilondon.co.uk
4,4
Excelente
706 avaliações
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Happy with FCI London service.
Our company Dartel Design Ltd. bought coffee table from FCI London for our client. Great service, great quality would recommend without hesitation. Thank you FCI London we will use you again in the future.
24 de outubro de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for this, and for the recommendation. A coffee table sourced for a client with great service and great quality is exactly what we aim to deliver for trade customers as well as private buyers. FCI London works across 30,000 sq ft and over 700 brands, and we look forward to supporting Dartel Design Ltd on the next project.
Fantastic TV Media wall design
I can’t thank you enough for such a marvellous design and work for my TV media wall project!
Rey, my interior designer who worked brilliantly to make it happen according to my budget has done an exquisite job in making my media wall vision a reality. I adore how she does her job in communicating well to me throughout the planning, ordering, and execution of the installation. She was even present during the two-day period of fitting the design in my wall to ensure all go as planned. It was really great to work with her.
To the installation team lead by Ivan, thank you so much for such a wonderful job. They are very professional, extremely accurate, caring of the property, timely, and a master of their craft. I had complex wiring system for my AVR connected to 8 speakers (4 on the floor and 4 in-ceiling), an hdmi cable for my TV and power cables. All of it are hidden and they listened to my plan. Now the whole design looks sleek and clean. I just love it!
I am really happy I went ahead with the project with FCI! Impressive Interior designing company! I highly recommend as I’m pleased more than I have hoped for. Thank you again Rey. Well worth it!
15 de outubro de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for such a detailed and generous account. A TV media wall with concealed wiring for eight speakers, ceiling and floor, alongside HDMI and power cables, all executed cleanly and on time is exactly the kind of complex brief our expert interior design service is built to handle. Being present throughout a two-day installation to ensure everything went to plan is the level of personal involvement we expect from the team. FCI London works across 30,000 sq ft and over 700 brands, and the result you describe, sleek, clean and beyond expectation, is the most satisfying outcome we could hope for.
FCI London has a great range of high…
FCI London has a great range of high quality furniture. Sanjay was very helpful and clearly has a wealth of knowledge and experience. His help and guidance was excellent. Kasia kept us informed of delivery dates and ensured our order arrived on time. I would definitely recommend FCI London.
3 de setembro de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for the recommendation. Sanjay is a valued member of our expert design team and it is good to hear his knowledge and guidance made such a clear difference throughout the process. Keeping clients informed on delivery dates and ensuring orders arrive on time is the standard we hold ourselves to consistently. FCI London works across 30,000 sq ft and over 700 brands, and we look forward to welcoming you back.
Excellent
Prompt, professional and a great range of products! Sanjay was well informed and incredibly helpful throughout the ordering process. Would absolutely use FCI London again.
10 de agosto de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for this. Prompt, professional and a great range of products, with knowledgeable support throughout, is exactly the experience we aim to deliver. Sanjay is a valued member of our expert design team and we are glad his involvement made the ordering process straightforward. FCI London works across 30,000 sq ft and over 700 brands, and we look forward to welcoming you back.
I did not even want to give 1 star
I did not even want to give 1 star. Purchased 8 bespoke dining chairs and have just noticed a little hole in the fabric.I got in touch with customer service and have been told that they cannot do nothing about it as it must of happened after delivery and that I should pay for a repair or order a replacement this is beyond unacceptable and i would not recommend this company or purchase anything from them again.
26 de setembro de 2022
Avaliação não solicitada
Resposta da FCI London
Hi Maria, thanks for taking the time to leave your feedback. As we have already explained, you pointed out this fault to us 2 months after we delivered the chairs to you; chairs which you signed for as being in good order. No manufacturer will replace an item free of charge 2 months after the delivery date if no fault was noted at the time.
We have offered a number of resolutions over the past few weeks. We would be glad to continue the conversation with you, however this review is not a fair reflection of what transpired.
Please feel free to call us on 020 8961 7780 and continue the conversation.
Regards,
Firdaus Nagree, Director
Big well done
Big well done, from beginning to the end, no issues. Thanks To Reyhaneh for honest advice and design, great communications, delivery on time, installation clean and with no fails. Truly recommending FCI
Kuba and Marlena
10 de julho de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you, Kuba and Marlena, and for such a clear and honest summary. Honest advice, great communication, on-time delivery and a clean installation without a single fail is precisely the end-to-end standard we hold ourselves to. FCI London's expert interior design service operates across 30,000 sq ft and over 700 brands, and we are glad every stage reflected that. We look forward to welcoming you back.
A professional service from start to finish
Really good service, Sanjay was very helpful and patient, spending a lot of time with us and producing different options for our sofa until we were completely happy with the layout. Communication was excellent and Hitesh who delivered it was fantastic and set the sofa up and made sure we were 100% happy before leaving. A professional service from start to finish, highly recommended and would definitely use again.
26 de junho de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for the recommendation. Working through multiple sofa layouts until the right one is found, without rushing the process, is exactly the kind of patience our expert design team brings to a brief. FCI London carries London's largest display of luxury sofas across 30,000 sq ft and over 700 brands, and a delivery team that ensures the client is completely satisfied before leaving is the right way to finish. We look forward to welcoming you back.
Fantastic Products
Fantastic products always which has made them my first choice for my furniture needs. Customer service has always been very good and I the visit to the showroom recently was a pleasure. I have dealt with Izhar as my Account Manager who has always provided excellent support.
23 de junho de 2022
Resposta da FCI London
Thank you for your continued loyalty, and for making FCI your first choice. A consistent standard across products and service over multiple visits is something we work hard to maintain. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and the personal account management that makes each visit feel considered rather than transactional is something we take seriously. We look forward to welcoming you back.
The staff and delivery was impeccable
The staff and delivery was impeccable, the crew who deliver the hoods and put them together were wonderful and very helpful, would reccommend FCI to anyone looking for first class service
5 de junho de 2022
Resposta da FCI London
Thank you for the recommendation. Impeccable staff and a delivery team who assembled everything wonderfully and with genuine care is the standard we hold ourselves to throughout. FCI London works across 30,000 sq ft and over 700 brands, and that first class service should be evident at every touchpoint. We hope to welcome you back before long.
Izhar and the team have been very…
Izhar and the team have been very helpful and responsive. We bought a dining table and a set of 4 chairs and we haven't been disappointed at all by the quality or the customer care service. On the day when we visited the showroom the team has spent a lot of time trying to listen to our queries and giving us good advices! They even offered us lunch! Good Company and eccellent staff!
25 de maio de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for this. A dining table and chairs chosen with time, genuine listening and good advice, rounded off with lunch, is the kind of experience that is rather difficult to find elsewhere. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and the quality of both the products and the care around them is something we hold to consistently. We hope the pieces are looking exactly right and we look forward to welcoming you back.
FCI a dream supplier
FCI staff all easy to deal with, knowledgeable and listen well.
Sanjay helped us with sofas, day beds, bar stools, bed and foot stools, finishes, materials and alternative ideas. They offered a lay out service based on our floor plan to ensure the furniture fitted the space.
Logistics team were responsive and pleasant to deal with.
Everything arrived on time, in perfect condition.
Really nothing but positives.
6 de maio de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for this. A layout service based on floor plans to ensure everything fits properly before committing is exactly the kind of joined-up thinking that prevents costly mistakes, and we are glad the full range, from sofas and day beds through to bar stools and bed, arrived on time and in perfect condition. Sanjay is a valued member of our expert design team and that breadth of guidance across so many categories in a single project reflects exactly the depth FCI London's 30,000 sq ft showroom and over 700 brands can bring to a brief. We look forward to the next one.
Great service
The FCI team were very helpful.
I received a quick reply whenever I had a question.
They delivered all the items without any delay and with a high level of packaging and assembling.
29 de abril de 2022
Resposta da FCI London
Thank you for this. Quick responses, prompt delivery and high quality packaging and assembly are three things that should always come together, and we are glad they did. FCI London works across 30,000 sq ft and over 700 brands, and that standard of care runs from the first enquiry through to the final piece in place. We hope to welcome you back before long.
Professional service and good for…
Professional service and good for keeping the customers up to date.
28 de abril de 2022
Resposta da FCI London
Thank you for this. Proactive communication that keeps clients informed throughout the process is something we consider a basic standard rather than an added extra. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and we hope to welcome you back before long.
Perfect service!
Bhavi and the team at FCI have been great from start to finish. Super impressed so far with their help and the products delivered. Wouldn't hesitate to use them again for stuff throughout the home
6 de abril de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for this. A team that is great from start to finish across products and service, with no hesitation about returning, is exactly the outcome we aim for. FCI London works across 30,000 sq ft and over 700 brands, and we look forward to helping with the next piece throughout the home whenever the time comes.
We chose FCI to buy our Ozzio Box Legno…
We chose FCI to buy our Ozzio Box Legno table from and we were not disappointed. From our first meeting through manufacture and to delivery the service was first class. We live in Manchester and didn't have any doubts from buying from FCI. The table looks fantastic.
5 de abril de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for this. An Ozzio Box Legno table is a considered purchase, and ordering from Manchester with complete confidence in the process from first meeting through to delivery reflects exactly the standard we aim to hold regardless of distance. FCI London works directly with over 700 brands across 30,000 sq ft, and a table that looks fantastic on arrival is the right way to justify that trust. We hope it is earning its place in the room.
Excellent service very happy
1 de abril de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for this. Excellent service and a happy client is exactly the outcome we hold ourselves to across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
Very poor after sales
Purchased a lovely sofa just over a year ago and had wonderful sales service. However as soon as there was a problem a few months later they didn’t want to know. Was just told it was fine when we delivered It! After sales not their strong point and that’s what’s important right?
I’ve had better customer service from a high street store on a sofa costing a quarter of the price. This was a huge amount of money for us so unless you have money to risk then beware!
29 de março de 2022
Avaliação não solicitada
Resposta da FCI London
Hi Sheryl
I’m sorry you’re not happy with your sofa purchase.
Like nearly all of our sofas, this one is a handmade product that does change over time. The condition you've described occurs with all sofas in this range.
While we don’t want to leave any of our customers unhappy, we can’t change the fundamental nature of the products that we stock. I would welcome the opportunity to discuss this with you if you wish.
Please contact me on 0208 961 7780 if you’d like to chat.
Kasia Frankiewicz
Operations Manager
Everyone should avoid this company like…
Everyone should avoid this company like a plaque. We had the bad luck of purchasing some furniture from them in October 2021. We paid over £12000 for those. They promised us that they would arrive after the new year, but the item arrived on 19/02/2022. We were patient and we did not make any fuss about this.
When they arrived the dining table and the armchairs were nicely packed, they unpacked them for us and assemble them and there were no faults or any issues with them, but the dining chairs were without any covers or boxes. We were very surprised that why the new items which were arriving from Italy should be completely unboxed and unwrapped. Then we noticed there were some faults in the quality of making and the quality of the chairs (lots of winkles and the material were coming off the base of the chairs), also the handles were not right in one chair. They looked used and old. In addition, we noticed that the colour/shade was different from what they showed us in their colour chart in their showroom (different grey colour).
While the delivery men were there we contacted the company and told them about our concern and I asked them to return the dining chairs. They told us that they do not return the chairs at present as they were going to investigate about it and would come back to us.
To our surprise, they come back to us and told us they were not going to return or refund us or even exchange those for us unless they deduct a 35% restocking fee. Obviously, we were not happy about their irresponsible suggestion. A couple of days later one of their directors rang me, I thought he was ringing me to help us or accept to refund us, to my surprise, he was abrupt, unsympathetic, rude, and he told me that he cannot do anything about it. When I, told him, therefore I had no other option but to seek legal advice, he told me that he had much bigger lawyers than me and he was much richer than me.
Their attitude and their customer service and support shocked me, especially when I compare it with other companies in the UK. At the same time, we had bought some other furniture from a shop which is very near to them called The Sofa and Chair Company, which had a completely different attitude and customer service and care (we returned one of their item not because it was faulty but because we felt that it made our space much smaller, they refund us fully).
How can a company treat their customer like this when you spend over £12000? It is really shameful. I do not know, where are they from, but they did not understand the values and principles of the west and this country. They have completely different attitudes and values. The only thing they care about is money. I can assure you that if you buy any item from them, you will be left alone if there is any issue with them. I recommend that please try other companies before you buy anything from them. You deserve much better than this company.
4 de março de 2022
Avaliação não solicitada
Resposta da FCI London
Dear Mr Geranmayeh
Nothing you have said in your review is accurate. You have lied and been extremely dishonest. That is your choice.
We are a family run business and have been here in this building since 1985, growing year on year as a result of our reputation for quality products and service.
There is nothing wrong with the chairs we have delivered to you.
While we try to keep all customers happy, we will not respond further to your inaccurate description of events. Neither will we stand for being bullied.
Please go ahead and contact our legal team if you wish to take this further.
Firdaus Nagree - Director
Beautiful staff!!
1 de março de 2022
Resposta da FCI London
Thank you for this. A warm and welcoming team across a showroom of this scale takes genuine commitment, and we are glad it came through so clearly. FCI London works across 30,000 sq ft and over 700 brands, and we look forward to welcoming you back.
Great service
28 de fevereiro de 2022
Avaliação não solicitada
Resposta da FCI London
Thank you for this. Consistent service at every touchpoint is something the whole team works hard to maintain across FCI London's 30,000 sq ft showroom and over 700 brands. We hope to welcome you back before long.
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