fetchpackage.com Avaliações 

Fetch Package just lost my package worth $1,242 and is not taking any responsbility despite the fact that the package was specifially signed for. USPS does not typically require a signature - I paid for the service and a signature was specifically obtained; however, Fetch is trying to claim that they never received the package. They are liars and thieves - their customer support is completely useless and does not take any responsibility. This is the second time they have lost my package. This service is completely unreliable and has caused so many issues.

They basically slow down the entire delivery process. My package was lost, and contacting customer service made the situation even more frustrating. Their support is handled through email, with no live agent available to call or even chat with directly.

For a simple package that Fetch had already received two days earlier, I had to contact customer service and exchange multiple emails just to locate it. They finally found the package, but now it won't be delivered until tomorrow!

So, instead of simply receiving my package when the original carrier delivered it, I have to wait more than three additional days and deal with a difficult customer service process.

Since moving into the hub in Tampa and using the fetch service, which I am *forced* to pay for, I am beyond frustrated. Fetch has repeatedly lost my packages and damaged my items—something that should never happen! I've contacted them over and over, sending receipts and pictures to prove everything. Yet, to this day, I have not been reimbursed for a single thing. It’s absolutely infuriating to be paying for a service that keeps destroying and losing my belongings, despite the fact that I have clear proof they've been delivered to their location. This is unacceptable! Update:::: I just got a response from fetch from my review. Clearly they didn't read what I wrote. They informed me to contact the same email that I've written to over 10 times and still nothing has been resolved. It seems like it's the same customer service that I receive over and over again ignoring the fact that my packages have been crushed, broken and either lost or stolen even though I have pictures that they've been delivered to their facility. Where are my packages!!!!!

Couldn't update address when I moved so the packages went to the old address. No phone support. Said they delivered it correctly when I created a case.

I had two packages sent to Fetch. One they delivered opened. One, they waited until the last minute of the delivery window and told me I had to reschedule. I did that. Today, that second delivery window... they told me I had to reschedule again. Except this time, there's not even the option to reschedule in the app. So I have no package and no way to get the package, and their customer service promises to look into it and has provided no information of any kind. My stuff is basically just kidnapped.

Awful service and property managers need to stop trusting them and forcing this on us. I often walk into my complex to find the Fetch drivers pacing around our hallways on the phone having a personal conversation while their carrier with our packages is just sitting at the other end of the hallway unattended for anyone to steal. Just look at all the negative reviews and how nothing has changed because Fetch doesn’t care about the people forced to use them. They just care they’re getting money from property managers. I constantly find our packages scattered around the hallway and Fetch drivers just leaving them. I currently having a missing package that I absolutely needed today. Instead of having chat agents, you have to fill out a jotform and wait for them to email you. A missing package that is allegedly out for delivery should be urgent enough to be able to talk to them immediately before the package is lost for good.

The original carrier and the merchant did everything right by delivering it, so they can’t refund you. I have to now go out and buy what I needed today and pay for the same thing twice because I have no idea if Fetch will ever deliver my item and it is very urgent. This will be the reason I move out to a complex that does not use this.

They consistently lose my packages and refused to answer any of my emails when I ask how to be compensated for my loss. I have had packages delivered where you can see the Fetch employees standing in the background of the delivery photo. I’ve had packages delivered that were SIGNED for by a Fetch employee and still ended up “missing”. I believe they are deliberately stealing packages.

Just save yourself the trouble and throw your money away. Every aspect of Fetch is infuriating. I’ve had them lose packages and then refuse to take any accountability whatsoever, claiming they were “never received,” despite showing proof of delivery to the warehouse. I’ve had to eat several losses, and it is such a headache dealing with this service—they don’t even have a customer service department you can call. (But hey, have fun chatting with their AI asssitsnts!) I resent the day I ever agreed to live in a building with this mandatory service.

I thought this was a convenient service to have if you live in a closed restricted community and for the most part it was ok. The problem comes if you move to another city and much bigger problem if another state. They have no solution for you. You must make sure you have absolutely no packages coming your way a month before you move in case there is a shipment delay which happens more often that none. It happened to me and it was and still is terrible to deal with the customer service staff. They changed a lot responses keep coming from different people. These responses are mixed. And they make you lose money. Taking action on requests from the customer service staff has proven costly to me. After they confirmed I can initiate 2 separate shipping labels from UPS they refused to hand over my packages to them. I must communicated with half a dozen people with mixed instructions and always went back to the same conclusion that it is not possible. The only way to do it is to have someone from your side with authorization letter go and physically pick up your package and send it to you. NO OTHER WAY WHATSOEVER. Fine but why you made buy a shipping label and why you told me to do it in the first place. Really unprofessional and very frustrating.

There are a few major issues with this service over the past few months that I've been using it. Mind you, I didn't choose this service, but my apartment complex bills me for it monthly, so I make use of it when I need to. Here are some issues that I've experienced:
1) Lost Packages
On two occasions Fetch has lost packages that were delivered via Amazon. In both cases Amazon delivered multiple packages to their facility, but I didn't receive all of the packages that were delivered. In both cases the Fetch customer service representative wrote me the Amazon delivery person was at fault despite the deliveries being tracked to their facility.
2) Rescheduled deliveries without notification
Fetch has rescheduled deliveries without notifying me that the delivery has been rescheduled too many times to count. I've had deliveries pushed back to the following day for multiple days, and no with notification. I've learned to proactively check the Fetch app to see if an expected package is still being delivered at the expected time. It would be great if the app could some how notify you that the scheduled delivery time for a package has changed.
3) Poor customer service
Customer service is pretty bad. As far as I know, there is no phone number to speak with a service agent. To report an issue you submit a form via email that has a predefined set of issues that you can report. The bot the replies to your emailed issue is pretty bad. I've had it respond back to me asking me to supply the same information multiple times. The bot experience is horrible. The email experience with human agents isn't much better. I'll get an acknowledgement that my issue is being investigated, but no follow up.

Disaster customer service, this people doesn't know what is service. They might make money now, but this company will end to exist in few years for sure

AWFUL experience. They delay your package IF it even gets processed by them at all.

⭐☆☆☆☆

I have completely lost confidence in Fetch.

This is not an isolated incident. Back in November, a driver delivered one of my packages to the wrong apartment and even took a photo of it at the wrong door. Despite the photo clearly showing it wasn’t delivered to my apartment, Fetch concluded that they had done nothing wrong.

Then, in May, another package was never logged into the Fetch system after it was received, creating unnecessary delays and confusion.

Now, this week alone, two separate packages containing Polo shirts have gone missing. My first package was marked as delivered but Fetch later told me they couldn’t locate it. Amazon sent a replacement, and that package disappeared as well.

What concerns me even more is that the delivery photos were inconsistent. Earlier that same day, another Fetch driver photographed a delivery directly in front of my apartment door. The replacement package, however, was photographed from much farther down the hallway. When I questioned the discrepancy, I was told it could have been due to a signal issue with the app.

While Fetch has opened a claims process, I expected a thorough investigation into these repeated incidents—not just another reimbursement request.

After multiple delivery issues over several months, including packages delivered to the wrong location, packages not being logged, and now repeated missing packages, I no longer trust Fetch with my deliveries. I hope the company takes stronger measures to ensure packages are handled securely and investigates these incidents more thoroughly.

It should be zeron star if there is an option for it. They lose your package, refuse to take any respobsibility, ignore complaints and waste your time by all means.

Fetch will lose your packages and will never compensate you. They stole 10K+ worth of medicines from me and only avoided communications and obfuscated the issue.
The delivery woman said the package was delivered but it never arrived. This being a big box of perishable items that need refrigeration. Avoid this packaging service if you can.
If they say here they have address my concerns I assure you that they have not. I would avoid to live in any building that requires using this service.

Update: A month later they avoid responding to emails and of course you cannot call them. They do their best to avoid compensating the 10K this cost me. They only AI generate vacuous automatic responses like the one below. I see many people have lost a lot of things of value without compensation. I think this might be ripe for a class action lawsuit. I do not know if this is a possible forum for people to connect and make that happen.

Update July 10, 2026: They gave me a ridiculous sum ($500 for a medication costing over 10K that I had to suffer through being without for a month while they made it seem like a solution was always around the corner) as compensation. As I told them that I knew they would do, they kept avoiding responding to me, would never call despite me asking them tens of times to please do so, and answered with mostly cryptic answers suggesting a solution was soon coming. The tactic is to wait until a solution appears which is what I told them in writing I thought would happen. That they would wait long enough for my medication to be issued in the next round, at which point they can use their own statues as an excuse not to compensate. It is an incredibly unethical and disrespectful behavior towards human life and suffering. This is their business model and how they make money. People can work for them for cheap because they know they can steal packages without the company worrying about it. This company does not deserve existing.

Not only do they lose packages, they refuse to take any responsibility.

Package dropped off by Amazon with a picture shows delivered. They weren’t in the office so didn’t take custody of the package and someone came and took (stole) the package. Fetch unwilling to help. Wouldn’t use if I wasn’t forced my apartment.

The absolute worst delivery service. I recently had an important same day delivery which I’m forced to send to Fetch. It gets delivered and Fetch plays dumb , claiming they don’t have it. Their customer service, which poorly uses AI prompts — they said it would be delivered the next day. The next day comes and they cancel my delivery. So to recap Amazon same day delivery turned into 3 days of waiting because Fetch absolutely sucks. And I’ve written to help at fetch.com , 0 response. I hate that I have to use this company.

Constantly delayed packages and there is no real customer service team or platform. Predatory delivery company if you ask me. 0/5.

Lost two of my packages. Completely ignored my request for help.