Thank you so much to Jade, Justine and especially Scott for making the terrifying process of buying our first house as smooth as it possibly could be. Knew next to nothing about the process but everyt... Ver mais
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Veja o que dizem as avaliações
We were first time buyers and didnt know really anything about the process. Finamply were nothing but excellent. Our mortgage advisor Dane could not have been better, they really try to help you in an... Ver mais
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We stumbled across finamply when house hunting and so glad we stuck with them. The whole branch is amazing but a special shout out to George.F, he’s been amazing in this somewhat stressful process. My... Ver mais
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I highly recommend my mortgage adviser. They are absolutely the best! The service has been excellent, professional, and reliable from start to finish. They explain everything clearly, are always help... Ver mais
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Detalhes da empresa
Escrito pela empresa
We are experts in finance and insurance. We believe that you should have access to a range of products and services which support your goals and aspirations. No matter how simple or complex your needs, with Finamply, you will never feel out of the loop or confused. Our mission is to empower you to make the best possible financial decisions so that you can get on with more interesting things in life!
Looking for a mortgage?
Escrito pela empresa
- Save time & money with finamply!
- With access to over 90 lenders and a panel of insurance providers, we take the hassle out of finding the perfect mortgage for your circumstances, so you can get on with the more important things in life!
Informações de contato
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Calm and helpful
Jakub was very helpful right from the first point of contact. I'm new to the world of property project financing so was good to have some experienced help through the processes.
Auction purchase completed on-time so no issues.
21 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you so much for your kind words — it's really great to hear! Auction purchases come with their own unique pressures and tight deadlines, so we're really pleased to know that Jakub's experience and support made the whole process feel so much more manageable from the very start. Completing on time is exactly the outcome we work hard to deliver, and we're delighted it all came together smoothly for you. We'll make sure Jakub hears about this — thank you so much for choosing Finamply and we wish you all the very best with your project!
Grace,
Operations & Communications Assistant
Strong customer care
My advisor Lily was very good at going out of her way find out extra info for an akward situation and far more prompt and considerate of my time and availability, and almost concerningly punctual, if yoh asked to be called at 5pm you will be getting called at 5pm on the dot.
23 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you so much for your brilliant review — and we had to smile at 'almost concerningly punctual'! We think that's a wonderful quality to have and Lily will be thrilled to hear it! Going the extra mile to find the right information and being genuinely respectful of our customers' time is something we believe every client deserves, so it's great to know that came through so clearly for you. We'll make sure Lily hears about this — thank you so much for choosing Finamply!
Grace,
Operations & Communications Assistant
During buying my first home I dealt…
During buying my first home I dealt with Rachel and Reece, both were great, both were able to answer every question I had, always happy to help with anything, and just really easy to work with. Could not recommend them anymore!
22 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you so much for your wonderful review — and congratulations on your first home, what an exciting milestone! We're really pleased to hear that Rachel and Reece were on hand to answer every question and made the whole experience feel so easy and enjoyable throughout. Being approachable, knowledgeable and genuinely happy to help is exactly the standard we hold ourselves to. We'll make sure to pass your kind words on to them both — thank you so much for recommending Finamply and we wish you all the very best in your new home!
Grace,
Operations & Communications Assistant
Started off really well and positive
Started off really well and positive, very reassuring to the point off listed our home and excepted a sale to making an offer on our next property which was expected. Solicitors instructed, surveys done, all going at a good pace, mortgage in principle granted which give us the confidence to proceed then came additional requests for further bank statements and other financial statements, why now at this stage? The mortgage offer was then withdrawn, appreciate our credit position wasn’t the best hence the reason we were directed to these advisors. We were left in very uncomfortable situation off letting people down who thought they had secured our house and the vendor we had to let down, that was the worst part in all this. Not too mention the thousands off pounds we lost in all of this and it was all down to miss sold mortgage in principle and a very poor advisor Kopi Kovacs. Do not use this company, even more disappointing that this was a referral from the rightmove website, maybe would not have pursued this avenue if not directed to.
2 de setembro de 2025
Avaliação não solicitada
Resposta da Finamply
Thank you for taking the time to share your feedback. We’re very sorry to hear how upsetting and frustrating this experience has been for you, particularly given the impact this has had on your onward purchase and the position it left you in. We completely understand how difficult and disappointing this situation must have felt.
Whilst we always aim to provide clear guidance and support throughout the mortgage process, we do appreciate your concerns regarding expectations and the outcome of the application. We’re sorry if the timelines and stages involved in your chosen lender’s underwriting process were not made fully clear from the outset. Mortgage lending decisions can sometimes change following full underwriting and additional checks requested directly by the lender. We understand this does not lessen the frustration and stress caused to you.
We’re also sorry to hear you were unhappy with the service received and appreciate you bringing these concerns to our attention. Feedback such as this is taken seriously and reviewed internally as part of our commitment to improving both communication and client experience.
We genuinely wish you all the best moving forward, and thank you again for taking the time to share your experience.
Grace,
Operations & Communications Assistant
While their communication has been…
While their communication has been good, it has not been a positive experience with Finamply for the following reasons:
1. Mistakes
Mistakes by Finamply included:
- the AIP we were sent was the wrong figure
- we were told our Solicitor wasn't on the lenders framework (more details below)
- we were told the incorrect fee, twice.
- we were invoiced the full fee at application stage, which wasn't the agreement
- we weren't able to get an offer letter from the bank that had both the correct house address, and correct solicitors details on so have ended up having to sort this out ourselves
All were corrected and in isolation not too big an issue, but when every piece of information you receive is wrong it gets quite draining, especially when several mistakes are increasing their own fee. It's not ok to issue an email with several long documents with an instruction to check them thoroughly, one of which is a fee agreement with the fee stated incorrectly...
2. Pressure to change Solicitor
I did not like Finamplys communication regarding our chosen solicitor which included two emails containing misleading/incorrect information.
Before the application we received a last minute email saying our solicitor was not on Natwest's framework and it was the only thing holding up the application, do we have someone else or would we like them to arrange someone for us.
When I copied in our solicitor (ONP), Finamply told them they had searched for the company name 'Stockport Solicitors which is the information Joe gave me'.
This was just not true, I have never referred to ONP by the name 'Stockport Solicitors' and the email before she had referred to ONP so was well aware of the company name.
When I queried this she responded to say 'that's why we sought to reconfirm the details'. Again, this was not true. They did not try to clarify details with us, they told us we needed to find someone else.
I do not appreciate trying to be pressured into changing our solicitors and the communication was at best incompetent, and at worst deliberately deceptive.
We paid money to Finamply to manage the process for us and reduce our stress. It would have been easier and less stressful using someone else, or just do an application ourselves. The positives have been that they are at least good communicators and corrected their mistakes which is why they get 2 stars.
Hopefully this review serves as motivation to increase their consideration before issuing information / providing advice.
22 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you for taking the time to provide such detailed feedback. We’re sorry to hear that your experience did not meet expectations, particularly during what we appreciate can already be a stressful process.
Whilst we pride ourselves on delivering the highest level of service possible, we can see that errors were made throughout your journey and we completely understand how frustrating this would have been for you. We appreciate you highlighting these points and understand how repeated inaccuracies can impact confidence in the process.
Having reviewed your file, we can also see that Callum has been working closely with the solicitors and lender to ensure the mortgage offer is amended with the correct details and to help keep matters progressing for you.
We also acknowledge your concerns regarding the communication around your chosen solicitor and are sorry this left you feeling dissatisfied with the experience provided. Your feedback has been taken seriously and will be reviewed internally as part of our ongoing commitment to improving our service and communication.
Thank you again for sharing your experience, and we wish you all the best with the remainder of your purchase journey.
Grace,
Operations & Communications Assistant
Aimee in particular has been…
Aimee in particular has been incredible. Everyone we have interacted with has been so kind, patient and dedicated. Thank you for all the help xxx
22 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you so much for your lovely review — and for the kind words, they really do mean a lot! We're so pleased to hear that Aimee made such a wonderful impression, and that everyone you interacted with made you feel so well looked after throughout. Kindness, patience and dedication are at the very heart of how we work, so knowing that came through so clearly is truly wonderful to hear. We'll make sure Aimee and the team hear about this — thank you so much for choosing Finamply!
Grace,
Operations & Communications Assistant
Fantastic service and support.
21 de maio de 2026
Resposta da Finamply
Thank you for your kind feedback — we’re delighted to hear you received fantastic service and support from the team.
Providing clear guidance and a positive experience throughout the process is always our goal, so it’s great to know that reflected in your experience. We really appreciate you taking the time to share your feedback.
Grace,
Operations & Communications Assistant
Massively thanks to my Solicitor Callum…
Massively thanks to my Solicitor Callum and Advisor George Foulger you guys doing greatly Job so heart is for you both.
Keep doing that the other as well.
Guys they proceed this only taken one and half months to honest really proud and appreciate
21 de maio de 2026
Resposta da Finamply
Thank you for your lovely feedback — we’re so pleased to hear Callum and George provided such a positive experience for you throughout the process. It’s fantastic to know their support, communication, and hard work helped everything progress so smoothly in such a short time.
Buying a home is a huge milestone, so we’re delighted you felt well supported every step of the way. Your kind words will mean a lot to both George and Callum.
Thank you again for taking the time to share your experience.
Grace,
Operations & Communications Assistant
The application process was fast and we…
The application process was fast and we were carried along throughout the process
20 de maio de 2026
Resposta da Finamply
Thank you for your kind feedback — we’re so pleased to hear you found the application process fast and well supported throughout. Keeping our clients informed and guided every step of the way is something we really pride ourselves on.
It’s great to know you felt supported from start to finish, and we appreciate you taking the time to share your experience.
Grace,
Operations & Communications Assistant
amazing service
We had been told by many brokers that we could not secure a mortgage, so we lost most of our hope in the process. However, despite all the negative Katie and Yasmine worked wonders and managed to secure us the mortgage we needed. We cannot thank them enough for helping us with this. Great all-round service and very speedy replies to any questions we had.
21 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you for your wonderful feedback — we’re so pleased to hear Katie and Yasmine were able to support you after what must have been a really discouraging experience elsewhere.
It’s fantastic to know their hard work, persistence, and clear communication helped restore your confidence and secure the mortgage you needed. We’re also glad you felt supported with quick responses and guidance throughout the process.
Your kind words truly mean a lot, and we really appreciate you taking the time to share your experience.
Grace,
Operations & Communications Assistant
Resposta da Finamply
Thank you for your kind feedback — we’re so pleased to hear you found the team helpful and always available to support you throughout the process.
Providing clear communication and being there when our clients need us is something we really pride ourselves on, so it’s great to know that reflected in your experience. We appreciate you taking the time to share your feedback.
Grace,
Operations & Communications Assistant
First Time Buyers with Jack Grover
Jack has been lovely to work with, very efficient and concise! Happy to clarify anything to two first time buyers. Would definutely recommend Jack and Hana!
18 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you so much for your lovely review — and congratulations on your first home! We're really pleased to hear that Jack made the whole experience feel so efficient and straightforward, and that he was always happy to clarify anything along the way. Having that reassurance as first time buyers makes such a difference, and it's great to know Hana was there to support you throughout too. We'll make sure to pass your kind words on to them both — thank you so much for recommending Finamply!
Grace,
Operations & Communications Assistant
I have the best customer service with Jack and Hana
I have the best customer service with Jack, as my first point of contact followed by Hana. Jack has been readily available on a daily and at times hourly basis. He’s provided professional support to myself and made the process of securing a mortgage an “anxious” free experience. I could not recommend both Jack and Hana more to anyone who needs mortgage support. I feel extremely grateful to them both.
15 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you so much for such a heartfelt and generous review — it's truly wonderful to read! Making what can be an anxious and overwhelming process feel calm, supported and manageable is something we care so deeply about, so knowing that Jack and Hana were able to deliver that for you means everything to us. Jack's daily availability and professional support clearly made a real and lasting difference, and we're so glad Hana was there to keep everything moving smoothly alongside him. We'll make sure they both hear just how grateful you are — thank you so much for choosing Finamply, and we wish you all the very best!
Grace,
Operations & Communications Assistant
Made buying my 1st house a breeze
Mikah and Callum made buying my 1st house so much easier than I ever thought it would be; I went from thinking I wouldn't even be accepted for a mortgage to moving into a house within 4 months! Always professional, friendly and knowledgeable, can't thank you guys enough!
8 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you so much for your fantastic review — and a huge congratulations on your first home! Going from thinking a mortgage wasn't even possible to moving in within just 4 months is an absolutely incredible achievement and we couldn't be more thrilled for you. Knowing that Mikah and Callum were able to make that happen with such professionalism, friendliness and expertise is exactly what we're here for. We'll make sure to pass your kind words on to them both — thank you so much for choosing Finamply and enjoy every moment of your new home!
Grace,
Operations & Communications Assistant
Great team with briliant costumer…
Great team with briliant costumer service and very hellfull.
13 de maio de 2026
Resposta da Finamply
Thank you so much for your kind words — it's really great to hear! Having a brilliant team that genuinely cares about helping every customer is something we're truly proud of, so knowing that came through for you means a lot. Thank you for choosing Finamply and we wish you all the very best!
Grace,
Operations & Communications Assistant
Brilliant from start to finish
Brilliant from start to finish
13 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you so much for taking the time to leave a review — it's brilliant to hear! Delivering a great experience from the very first conversation right through to the end is exactly what we strive for every single time. Thank you for choosing Finamply and we wish you all the very best!
Grace,
Operations & Communications Assistant
Very helpful and patient
Very helpful and patient. Thank you very much
12 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you so much for taking the time to leave a review — it's really lovely to hear! Being helpful and patient with every customer is something we truly care about, so knowing that came through for you means a great deal to us. Thank you for choosing Finamply and we wish you all the very best!
Grace,
Operations & Communications Assistant
The team at Finamply are great
The team at Finamply are great. From start to finish they have been there to answer our queries, get the best interest rate, prompt correspondence, right advice to help secure mortgage for us. With the payment for their services for lifetime, they provide value for money service. Appreciate it.
12 de maio de 2026
Resposta da Finamply
Thank you so much for your wonderful review — it's really lovely to hear! We're so pleased to know that the team were there for you every step of the way, from securing the best rate to keeping communication prompt and the advice on point throughout. Providing a service that truly delivers value for our customers is something we're incredibly proud of, so knowing that came through for you means a great deal. Thank you so much for your kind words and for choosing Finamply — we wish you all the very best!
Grace,
Operations & Communications Assistant
Superb service from Eva
Superb service from Eva - clear communication throughout and made the whole process a doddle! If you’re remortgaging through Eva - you’re in safe hands
12 de maio de 2026
Resposta da Finamply
Thank you so much for your brilliant review — we love that! Clear communication and making the whole process feel effortless is exactly what we're here for, so it's fantastic to hear that Eva delivered just that throughout your remortgage. We'll make sure she hears about this — thank you so much for choosing Finamply and we wish you all the very best!
Grace,
Operations & Communications Assistant
Thank you Rachel
Rachel was an absolute star. Not only did she respond to me all the time. She was always positive and always found solutions to my problems. I'm on visa and it was especially harder for us to get a good mortgage. But Rachel single handedly pulled the whole mortgage progress always keeping me up to date and working extraordinaryly hard. The only reason I gave it 5 starts is cause I can't give it any more stars. I couldn't have asked for a better person to do the mortgage with. I hope she can help many more people as she has helped me. Shout out to her supervisor Hana as well. Thanks for both your help.
9 de maio de 2026
Avaliação não solicitada
Resposta da Finamply
Thank you so much for such an incredibly heartfelt review — this is genuinely wonderful to read! We're so proud to hear that Rachel's positivity, determination and extraordinary hard work made such a meaningful difference throughout what we know can be a particularly challenging process. Finding the right mortgage solution for every customer, whatever their circumstances, is something we care deeply about, and it's brilliant to know that Rachel delivered exactly that for you every step of the way. A lovely shoutout to Hana too — we'll make sure both of them hear just how much their support has meant to you. Thank you so much for choosing Finamply and we wish you all the very best!
Grace,
Operations & Communications Assistant
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