Fire Pits Direct Avaliações 2.867

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... Ver mais

Avaliado com 5 de um total de 5 estrelas

Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Lareiras
  2. Loja de Móveis

Escrito pela empresa

Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The sales team was very knowledgeable…

The sales team was very knowledgeable and polite.

22 de dezembro de 2023
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Resposta de Fire Pits Direct

Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Fire Pits Derect is alsways delivers…

Fire Pits Derect is alsways delivers promtly and the
website is full of informationa and easy to use.

27 de dezembro de 2023
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Resposta de Fire Pits Direct

Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we truly thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

A great beginning

Nick was quite patient with my questions - your entity was highly recommended by a good friend that had purchased a fire pit unit in mid ‘22 - Nick also listened quite well to my inquiries and educated me too

21 de dezembro de 2023
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Resposta de Fire Pits Direct

Hello Kenneth,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Amazing Customer Service

From start to finish my experience was absolutely amazing. Lucas, helped me through the entire process as well as educated me on the material I was unfamiliar with. Highly recommend, for all your fire feature needs.
Thank you.

18 de dezembro de 2023
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Resposta de Fire Pits Direct

Hello Brandon,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Lucas!), and we truly thank you for being our customer. Thank you for your recommendation, and we'd love to work with you again in the future!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 4 de um total de 5 estrelas

Firepits Direct was the only place I fine everything I needed to build a firepit.

Firepits Direct was the only place I could fine anything I needed to build my firepit. It explained what and why I needed to complete my build. Plus you have great instructional video on how to build firepits.

18 de dezembro de 2023
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Resposta de Fire Pits Direct

Hello Bryan,
Thank you for your review. We're so glad that you're happy with our service, website, and videos. Thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Checks all boxes for a BUY

Excellent customer service. They did a great job price-matching and delivered exactly what I ordered.

29 de novembro de 2023
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Resposta de Fire Pits Direct

Hi Jerry ,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 4 de um total de 5 estrelas

What made me happy was the fact that it…

What made me happy was the fact that it FIT! Was confused on there measures , and sizing!
Got lucky & got it right!

8 de dezembro de 2023
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Resposta de Fire Pits Direct

Hello Joseph,
Thank you for your review. We're glad that you were able to get just what you needed. Please know that we have friendly and knowledgeable product specialists here to assist our customers with orders and questions.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Easy to find the parts

Easy to find the parts, reasonable price, fast delivery, friendly app.

20 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Elio,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 3 de um total de 5 estrelas

Disappointed with 120 inch wind guard

Disappointed with 120 inch wind guard. The long panels do not come with any mid support despite length. I needed to purchase some (feet not sold separately) at $168 for eight. I did not feel comfortable with long glass panels without mid support. This is a poor design that can easily be corrected. Even my 42 inch square panel came with mid support feet and cost about what I paid for the additional feet. Contacted sales via email and offered no help. Plan on additional cost for piece of mind. Hopefully someone will reach out to me to offer a partial refund for the top connectors that I will not use. Hopefully they will just include them in future shipments.

2 de dezembro de 2023
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Resposta de Fire Pits Direct

Good afternoon Harvey,

Thank you for the feedback, and we have requested some information through email from you as well as some photos of what you received so that we can assist. Each long side of your wind guard should consist of 3 panels total. Please reply to our request so that we may be of assistance to you.

Best,
Vince
FirepitsDirect

Avaliado com 5 de um total de 5 estrelas

It was fast and easy

6 de dezembro de 2023
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Resposta de Fire Pits Direct

Hello Peter,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 3 de um total de 5 estrelas

Slow Response

Nice products. Took a handful of calls to get the quote I needed.

5 de dezembro de 2023
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Resposta de Fire Pits Direct

Hello Alan,
Thank you for your feedback. We're sorry that our response time was slower than expected, but are glad that you are getting the quality products you need. We thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions


Avaliado com 5 de um total de 5 estrelas

Great Experience

Quick and easy purchase

16 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Roy,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Justin was a great resource for…

Justin was a great resource for answering questions and getting my quote.

2 de dezembro de 2023
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Resposta de Fire Pits Direct

Hello Allan,
Thank you for your review. We're so glad that you're happy with our service (especially Justin!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Easy order process nice follow up on…

Easy order process nice follow up on confirmation and tracking delivered right when they said it would. Quality product that I have purchased twice in the past

29 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Terrance,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 1 de um total de 5 estrelas

No follow up on payment received and…

No follow up on payment received and shipping info...had to call email etc. then orders came with 4 or 5 different deliveries. Failed to provide useful tracking per order, and had no idea what was coming and when.

14 de novembro de 2023
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Resposta de Fire Pits Direct

Hi Jim,

Thank you for sharing the feedback, we appreciate opportunities for improvement.

We apologize for any confusion the shipping may have caused. I show there were four shipments, two on the 14th, one 15th, and the last on the 17th. Each email with has a link to the shipment tracking in addition to the carrier and service as well as the individual items in that shipment.

If these emails were not received or sorted to a junk folder, please let us know and we can get your information updated if needed.

We will be happy to address any further questions or concerns directly.

Best,
Joel
FPD Customer Service

Avaliado com 5 de um total de 5 estrelas

These guys were awesome to work with

These guys were awesome to work with. Great service. Very happy w the product.

11 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Todd,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 4 de um total de 5 estrelas

part was ordered and sent quickly

27 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Jim,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Fire glass for our fire bowl

We ordered the fireglass and it came timely and as expected. Beautiful and high quality! Their calculations for how much we needed was spot on!

7 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Becky,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Very responsive to my questions

Very responsive to my questions on the order. Neither has arrive yet but were reasonable prices for what I ordered.

21 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Harvey,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! (It looks like your order is out for delivery to you today! :)
Best,
Firepits Direct/Spotix Customer Solutions

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