Fire Pits Direct Avaliações 2.867

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... Ver mais

Avaliado com 5 de um total de 5 estrelas

Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Lareiras
  2. Loja de Móveis

Escrito pela empresa

Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

We had an unfortunate circumstance…

We had an unfortunate circumstance where we ordered our first Firepit cover and that one did not fit so we returned it for another one and that one “rusted” within a few days and it was extremely flat and heavy! The manufacturer did NOT stand by their product but your company specifically Joel took the time to research another cover option for us and discounted the product since it was literally our 3rd cover and we endured a ton of unnecessary return restocking penalties and shipping penalties so needless to say we were not happy but hopefully 🙏🏻 this third cover will work. We are awaiting its arrival thank you!

21 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Laura,
Thank you for your review. We're glad that you're happy with the service (especially Joel), and we also hope this next cover will be exactly what you need. Thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Awesome customer service

Awesome customer service to help me select the right burner size and pan setup to go in my new paver fire pit. Super knowledgeable guy guided me to a different (and less expensive!) setup that I'm sure will work great.

16 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Jeff,
Thank you for your review. We're so glad that you're happy with the service our product specialists provide to our customers. We thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

The guys at Fire Pits Direct were great…

The guys at Fire Pits Direct were great in finding me the correct burner for my fire pit i.e., size to fit. I had to return the pan & burner that was too long & wide to fit the current rectangle. Return fee was a bit steep but overall a great experience.

14 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Rob,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

The CSR was super helpful

The CSR was super helpful. Guided me to a product that was a better fit for my needs, and most importantly saved me a good bundle of money. Justin deserves a raise!

14 de novembro de 2023
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Resposta de Fire Pits Direct

Hello,
Thank you for your review. We're so glad that you're happy with our service (especially Justin!). Your suggestion of a raise will be appreciated by him (and hopefully our management team!). We thank you for being our customer very much.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, item arrived ahead of schedule!

7 de novembro de 2023
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Resposta de Fire Pits Direct

Hello,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

I knew absolutely nothing about fire…

I knew absolutely nothing about fire pits and Nick answered every question I had.He was extremely patient and helpful.

13 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Pat,
Thank you for your review. We're glad that you're happy with our service (especially Nick!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Seamless process from start to finish

Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their brackets and with one phone call to support, we figured out a fix for a whistling noise caused by my appliance line. They sent a whistle free appliance connector and all is well!

16 de outubro de 2023
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Resposta de Fire Pits Direct


Hello Chris,
Thank you for your review. We're so glad that you're happy with our service and your new fire table, and we sincerely thank you for being our customer!.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Really appreciated the (patient!)…

Really appreciated the (patient!) customer support!

1 de novembro de 2023
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Resposta de Fire Pits Direct

Hello,
Thank you for your review. We're so glad that you're happy with our service, and we thankyou for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Simple easy ordering

9 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Scott,
Thank you for your review. We're glad that you're happy with our service and ordering process, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Quick delivery

Quick delivery, well packaged, and easy to put together instructions for a wind barrier for the fire pit.

2 de novembro de 2023
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Resposta de Fire Pits Direct

Hello,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 1 de um total de 5 estrelas

The fire table was damaged when it…

The fire table was damaged when it arrived. I have been trying for months to get it attended to with no luck. I never hear back. I have given up waiting for a response. I would never use Fire Pits direct again.

6 de novembro de 2023
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Resposta de Fire Pits Direct

Good afternoon Catherine,

Thank you for the feedback, but it appears we have communicated all of this information to you along the way. We requested photos on 9/27, we replied to you sending us photos on 10/2 and worked directly with the manufacturer to get you a replacement. We emailed you on 11/6 that a replacement would be shipped out to you directly from the manufacturer. Please let us know if there is anything more we can assist you with.

Best,
Vince
FirepitsDirect

Avaliado com 5 de um total de 5 estrelas
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Resposta de Fire Pits Direct

Hello Nick,
Thank you for your review. We're glad that you're happy with our service and website, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Great products

Great products, competitive prices.
Ships usually the same day.

2 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Evan,
Thank you for your review. We're glad that you're happy with our products, prices, and shipping. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Smooth transaction

2 de novembro de 2023
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Resposta de Fire Pits Direct

Hello Steve,
Thank you for your review. We're glad that your purchase went well, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Truly outstanding customer service

Truly outstanding customer service. We had a couple hiccups regarding delivery of our fire/water pot feature and the team at Fire Pits Direct was quickly and accurately responsive to our needs! They fulfilled their promises and sent follow-up communications. So rare in customer service these days! Yet, so needed!!

28 de setembro de 2023
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Resposta de Fire Pits Direct

Hello Midge,
Thank you for your review. We're sorry about the glitches in scheduling delivery with FedEx, but so glad that you're happy with our service, We truly thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

An excellent product and fast service

An excellent product and fast service. Thank you.

27 de outubro de 2023
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Resposta de Fire Pits Direct

Hello Susan,
Thank you for your review. We're glad that you're happy with our service and your purchase, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 3 de um total de 5 estrelas

Mostly dead on arrival

I received the fire table promptly. After using the ignitor 3 times, that portion of the control panel became loose and basically fell into the inside side panel. Contacted Fire Pits Direct and they responded promptly that they had to contact the manufacturer. This took several days to get a response. Manufacturer wanted to to super glue the control panel. This did not work. Several more days to hear back from manufacturer. They finally agreed to ship a new side panel. It took the manufacturer several days to ship the replacement for their defective part. All told it was 2+ weeks before I had a working fire table.

30 de outubro de 2023
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Resposta de Fire Pits Direct

Hello Don,
Thank you for the feedback. We're sorry that you had this trouble with your fire table and the manufacturer. As the seller, we do all that we can to serve our customers. In warranty situations like this, we are also limited to the manufacturers responsiveness.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 5 de um total de 5 estrelas

Great fire pit resource

Excellent information on your web page. Also received great help from Nick.

30 de outubro de 2023
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Resposta de Fire Pits Direct

Hello Jim,
Thank you for your review. We're glad that you're happy with our website and service (especially Nick!), and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions

Avaliado com 1 de um total de 5 estrelas

Where is my stuff?

I placed an order on 10/21/23 for almost $600. I was charged for the items and I’ve not received a confirmation.

19 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

Easy online ordering

25 de outubro de 2023
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Resposta de Fire Pits Direct

Hello Thomas,
Thank you for your review. We're glad that you're happy with our service and ordering system, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions

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