I wouldn't say our experience was great. It is not an applicable term to use under such circumstances, which are usually stressful and can be a cause for confusion. We are obliged to have these every... Ver mais
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Veja o que dizem as avaliações
From our initial enquiry to the fire risk assessment itself, dealings with the company were absolutely first class. Additionally, they were less than half the cost that we had previously been quoted.... Ver mais
A empresa respondeu
Helpful & very friendly staff from the first call to them, then from Steve the very nice Inspector who carried out our Fire Risk Assessment without any judgements, just pure welcomed advice. I have... Ver mais
A empresa respondeu
The assessor was knowledgeable and experienced and was extremely helpful in formulating the report for our business and this is the second time we have used FRA.com and can not fault them enough for t... Ver mais
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Detalhes da empresa
Escrito pela empresa
As an employee-owned Fire Risk Assessment company, we're committed to delivering transparent, genuine fire safety solutions across the UK. We conduct over 200 assessments monthly, from small shops to large industrial sites, schools, and offices. With our office based in Nottingham, we have a network of local assessors nationwide to ensure efficient, tailored service wherever you are. **You can trust our recommendations: We specialise purely in assessments and do not sell products or servicing. This guarantees that any requirements in your report are solely for your safety, with no hidden agenda or extra costs.*** 🔥We are proud holders of the BAFE SP205 certificate (Membership No. 302895), assuring our adherence to the highest industry standards.*** 🔥Every assessment fee includes 12 months of complimentary access to basic online fire safety training. We also offer comprehensive Fire Warden training as an additional service. ***Ready to enhance your fire safety? Visit our website for full details on our services and fees, or simply give us a call or send an enquiry. We're here to help you achieve peace of mind.
Informações de contato
Unit 12 Carlton Business Centre, NG4 3AA, Nottingham, Reino Unido
- +448082524702
- info@fireriskassessments.com
- www.fireriskassessments.com
4,6
Excelente
768 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Professional fire risk assessment services
I have used FireRiskAssessments.com for a few fire risk assessments and find their service prompt, thorough and professional and have recommended them to some other customers.
20 de junho de 2022
Resposta da FireRiskAssessments.com
Really appreciate the recommendations. Having a fire risk assessment isn't top of everyones to do list, although it is important, so to have an existing client refer to others is really invaluable, especially as you are familiar with the service offered, so thank you very much.
The officer was extremely polite and…
The officer was extremely polite and helpful. The report seems very thorough and I am working through the recommendations steadily.
14 de junho de 2022
Resposta da FireRiskAssessments.com
It is lovely to hear a review regarding the assessor & we will pass your comments on. Our assessment has to be carried out onsite, so our assessors must be courteous & mindful that they are entering places of work or in some cases, homes. It is great to hear that is your experience.
It was great
It was great. They came in and helped when I need the report completing. would use again
8 de junho de 2022
Resposta da FireRiskAssessments.com
Thank you very much for taking the time to leave a review. It's great to hear we were able to help & that you would use us again.
Good service
Good service, review was thorough and professional as was the aftercare from Customer Services when I needed a couple of things clarifying.
7 de junho de 2022
Avaliação não solicitada
Resposta da FireRiskAssessments.com
We do aim to resolve all queries that clients have, both before & after the assessment, as it it really important that everything is understood, in order for you to get everything you need. Thank you very much for your review which highlights this aspect of service.
We were happy with the review and…
We were happy with the review and recommendations which took into account that we are a small home office.
7 de junho de 2022
Resposta da FireRiskAssessments.com
Thank you. We do understand that each client has different individual needs & the assessment & recommendations need to reflect this. Your review does help to illustrate that it isn't just the larger organisations & premises that need a fire risk assessment, which is really helpful.
Very professional
Gentleman that did the assessment, very professional, went through all the aspects on the process. Well explained. Good customer service.
1 de junho de 2022
Resposta da FireRiskAssessments.com
That is lovely to hear & we shall feed that back to our assessor. Thank you for taking the time to leave the review, as it is great to get feedback for the individual assessors, as they are a vital part of our service.
This company was very efficient
This company was very efficient, good communication skills and provided a thorough and helpful fire risk assessment for our office.
25 de maio de 2022
Resposta da FireRiskAssessments.com
Communication is very important in our service, as we are giving quite a lot of information out in our reports and it is important that this is all clear and understandable, so thank you for your review highlighting this and detailing your overall experience.
Professional
Professional, informative assessment of our business premises. Provided a quality written assessment , with good suggestions on how we can improve measures already in place. Good value for money
25 de maio de 2022
Resposta da FireRiskAssessments.com
Thank you for taking the time to leave a review, it is appreciated. It was great to hear that you found the report useful & the recommendations were practical & relevant. Our assessors will always to try & find a solution that will work both for fire safety as well as the client.
Fire Assessment
Highly recommend. Excellent customer service, aftercare and support exceptional.
20 de maio de 2022
Resposta da FireRiskAssessments.com
That is a really great review thank you. We do focus on our service as we understand that fire risk assessments are not always the most interesting service you will purchase, although it is important, so it helps if we can make the whole experience as straightforward & agreeable as possible.
Full Site Fire Audit.
This is the 3rd time we have used this company, fantastic service and advice. Highly rate this company.
Quick service and great communication..
10/10.
19 de maio de 2022
Resposta da FireRiskAssessments.com
Thank you very much for the great review. We have made many changes to the report & the way we work, over the last three years, so it is lovely to hear you've been on that journey with us.
Resposta da FireRiskAssessments.com
Thank you for a very clear review. The key points you detail are great and sums up what we aim to achieve.
We thought the company was okay
We thought the company was okay, but have since found serious untruthful discrepancies on our last Fire Inspection Report which we have had to contact them to rectify and put right!!! Not Good.
14 de maio de 2022
Resposta da FireRiskAssessments.com
Very sorry that you felt the report wasn't accurate. As you've already stated we are reviewing the points you've highlighted & where possible will make any adjustments, however we can only put confirmation that actions are being taken, where there is the evidence to support it. The assessment is actually a review of all matters relating to fire safety & if the report doesn't highlight where there is a missing service document, then we aren't doing the job you engage us to do. The fire risk assessment must highlight areas that require attention, so that the Responsible person then has an action plan to work through. If service documents are provided at a later date we are happy to amend the report, or you can sign off the action as completed.
Great service very professional!
11 de maio de 2022
Resposta da FireRiskAssessments.com
That's lovely to hear, thank you very much for taking the time to leave a review.
Very helpful and easy to deal with
Very helpful and easy to deal with
Thorough inspection and detailed report.
10 de abril de 2022
Resposta da FireRiskAssessments.com
Thank you for your review & really good to hear that you found the overall service helpful.
What an excellent service!!
What an excellent service. Fire Risk Assessments provided a most professional and timely service that really helped us during our property sale process. We recommend them very highly, you really couldn't get a better service. Many thanks to all at Fire Risk Assessments.
24 de março de 2022
Resposta da FireRiskAssessments.com
You're are very welcome and thank you for taking the time to leave a review of your experience.
I found the Fire Risk Assessor was…
I found the Fire Risk Assessor was quite OTT about things and though some things were valid often he was looking for as many things as possible to find wrong. it was an unpleasant experience.
22 de março de 2022
Resposta da FireRiskAssessments.com
We're sorry to hear that you found the experience difficult. The assessors job is only to highlight areas of concern that will impact on Life safety, using guidance for your particular type of premises. It can sometimes seem that they're raising issues that aren't relevant, however each item may well have an impact on something else, for example missing Keep clear signage on the back of an exit door, will also affect the means of escape. If you have any concerns about some of the points raised in your report, please do contact us and we will be happy to get a further explanation as to why it has been raised.
Great service
Quick to book in, affordable, professional service, they didn't mind that we had to keep amending the day. They gave lots of advice on the day and comes with fire safety guides and policies to use after - very helpful and will use again when we need to.
21 de março de 2022
Resposta da FireRiskAssessments.com
Thank you for a great review, detailing the service and your experience and it is really lovely to hear that you will be back. Gives us confidence that we're achieving expectations.
Friendly staff who gave us useful…
Friendly staff who gave us useful advice that we were able to act on and implement very quicly.
15 de março de 2022
Resposta da FireRiskAssessments.com
We do try to be as helpful and approachable as possible and therefore your review is really great to read, thank you.
Resposta da FireRiskAssessments.com
Thank you for the feedback we will make sure it is forwarded onto the assessor, as being approachable is very important, especially with safety, it is cruicial that you understand all the information being given.
The FRA is a bit of a tick list report…
The FRA is a bit of a tick list report with very little bespoke comments.
A hard copy would have been helpful
I will try some one else next time
12 de março de 2022
Resposta da FireRiskAssessments.com
Thank you for taking the time to leave your feedback, it is always good to have some different points of view, as it helps us to improve & develop our service.
We always send out the documents by email initially, as most of our clients need the report quickly, or it is going to a central office rather than directly to the premises. However a hard copy of the report is always available if requested, we just don't send these out automatically, as it is much better for the environment if we're not printing out every report, especially as email is the preferred method for a majority of our clients.
The nature of any risk assessment can be a bit tick boxy, as you highlight, simply because you do need to check the same or similar areas on each occasion. Where the assessor does need to raise an issue or highlight a particular practice, they can then use free text to explain what action is required and why. If there aren't many of these in your particualar report then that is a good thing, as this indicates a majority of the fire safety requirements within your premises are being met.
We try and keep the format of the report consistent, as for clients who have many premises, it would be difficult to extract the areas they need to address if it was more of an essay, however we do recognise this may not suit everyone.
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