Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure t... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
ONE WORD "JAMIE" What an absolutely amazing young man doing an incredible job, with laughs and much good humour and patience with a veritable geriatric member of society (Me, i`m 84) and i do not... Ver mais
I had an excellent experience with First2Protect. The person I spoke to on the phone was absolutely amazing. Unfortunately, I can’t remember their name, but they were incredibly friendly, patient, and... Ver mais
A empresa respondeu
I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contato
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lewis was very helpful
Lewis was very helpful, polite he deserved 5 stars.
18 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was so helpful and polite—he’ll be really pleased to see your 5-star praise.
Oscar was very helpful and clear easy…
Oscar was very helpful and clear easy prosses
18 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar was helpful and made the process clear and easy. We really appreciate your kind comments.
Oscar was really friendly
Oscar was really friendly, and explained the policies very clearly. made the process easy and straightforward, thank you!
17 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar was friendly and explained everything clearly, making the process easy and straightforward. We really appreciate your kind words.
Excellent service and friendly advice
Nathan was incredibly helpful and friendly throughout the process of arranging my home and contents insurance. He took the time to explain everything clearly, offered great advice, and made sure I understood all of my options. Excellent customer service and a pleasure to deal with. Highly recommended!
18 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Nathan provided such clear, friendly, and supportive service throughout. It’s great to know he helped make everything easy to understand and guided you through your options. We really appreciate your recommendation!
Very polite young man
Very polite young man, Oscar Bushell managed to get me insured and completed very quickly and sufficiently very satisfied
18 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar provided such polite and efficient service, getting everything arranged quickly for you. We really appreciate your kind comments.
Nathan was fantastic
Nathan was fantastic, gave really clear information which made it easy for me as a first time buyer to understand. Would highly recommend
18 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan provided clear and helpful support, making everything easy to understand as a first-time buyer. We really appreciate your recommendation!
The customer service
Joel help a lot give me the right information about a letter that I received! Great customer service
18 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear Joel was able to help and provide the right information—great customer service is what we aim for. We’ll be sure to pass on your kind comments.
Lewis was incredibly polite and was…
Lewis was incredibly polite and was able to resolve my query without any problems. Great customer service.
17 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis provided such polite and effective support in resolving your query. We really appreciate your kind comments.
I have been with you for 10 years and…
I have been with you for 10 years and you are very efficient and responsive
16 de junho de 2026
Resposta da First2Protect
Thank you for your continued loyalty over the past 10 years!
We’re delighted to hear you’ve found our service efficient and responsive—we really appreciate your support.
Very helpful
Very helpful, friendly and I was able to achieve purpose of my call efficiently
17 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service helpful and friendly, and that everything was handled efficiently.
Being old age pensioners it was good…
Being old age pensioners it was good having someone tolerant of this and not talking in a baffling way . Having never done anything like this over the phone before Jamie made me feel confident I could do this again. He explained everything in a way I could understand and also came up with a quote that suited us ,if I should need to speak to someone again i shall ask for Jamie.
17 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your lovely feedback!
We’re delighted to hear Jamie provided such patient and clear support, making the process easy to understand and helping you feel confident. It’s great to know he found a quote that suited your needs—we’ll be sure to pass on your kind comments.
Phone call and portal
The guy I spoke to on the phone was helpful and thorough.
He noted my view of the portal, that I don't find very user friendly. And then, for the payment, he was going to kindly guide me through the portal secure payment.
Unsurprisingly, to me, it didn't work. However, I was able to pay on the phone.
I like the idea of the portal, but find the reality a headache! Often it's not available or I have to change the password!!!
16 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear the advisor was helpful and thorough. We’re sorry to hear about the issues you experienced with the portal—this isn’t the experience we aim to provide. Your feedback has been noted and will be shared with the relevant team as we look to improve usability and reliability.
We appreciate your patience and are glad we could still assist you with the payment.
Aaron M was precise and to the point…
Aaron M was precise and to the point whilst maintaining a friendly nature
17 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron provided clear, concise, and friendly support. We’ll be sure to pass on your kind comments.
Very helpful…
The person I was dealing with was very patient and helpful. She answered all my questions and explained everything clearly
17 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received such patient and helpful support, with everything clearly explained. We really appreciate your comments.
Excellent service
Excellent service, sounded happy in their job and very helpful. Great quote to suit my needs and first class service
16 de junho de 2026
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received such patient and helpful support, with everything clearly explained. We really appreciate your comments.
Thomas was very helpful with my situation
Thomas was very helpful with my situation. He was very knowledgeable in his craft, and very patient with me. Can’t recommend him enough
17 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Thomas was so knowledgeable, patient, and helpful. We really appreciate your recommendation and will be sure to pass on your kind comments.
Extremely helpful team
Extremely helpful team, when I called to update my insurance for my rental house. The helpful team answered my few little questions. I appreciate the help and advice I receive.
16 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear our team was so helpful when updating your rental property insurance and that your questions were clearly answered. We really appreciate your kind comments.
Really helpful call with Evelyn who…
Really helpful call with Evelyn who talked us through the options for our first house purchase. Very friendly, patient and gave us a selection of suitable options. Thanks!
17 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
We’re delighted to hear Evelyn was so helpful, friendly, and patient while guiding you through your options. It’s great to know she supported you during your first house purchase—we’ll be sure to pass on your kind comments.
Very quick and easy to do and Dennis…
Very quick and easy to do and Dennis was friendly and helpful.
17 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Dennis was friendly and helpful, and that everything was quick and easy for you.
Transparent and detailed in all the…
Transparent and detailed in all the explanations and provided alternatives to each premium to suit individual needs.
9 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service transparent and detailed, and that we were able to provide options to suit your needs. We really appreciate your kind comments.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.