As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I... Ver mais
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Veja o que dizem as avaliações
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Ver mais
A empresa respondeu
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great... Ver mais
A empresa respondeu
I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous q... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contato
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service
They were given my number by my mortgage advisor as I was finding it difficult to get insurance for my new build and it was sorted within 30 minutes.
Great customer service and went out of his way to help.
25 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear everything was sorted so quickly and that our team could step in and support you with your new build insurance. It’s great to know you received such helpful service—we really appreciate your kind comments.
Agents are helpful and professional
23 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you found our agents helpful and professional—we really appreciate your kind comments.
My partner and I have just bought our…
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great detail. What is usually a very monotonous process was made much easier by Thomas's friendly approach. Excellent customer service!
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Thomas provided such professional, courteous, and detailed support, making the process much easier for you. It’s great to know his friendly approach made a real difference—especially as first-time buyers. We’ll be sure to pass on your kind comments!
No fuss & very professional
Had the pleasure of speaking with Curtis Gillard, who rang me following a request earlier the same day.
CG was able to answer all my questions & deal with my concerns.
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis was quick to respond and able to answer all your questions and address your concerns. We’ll be sure to pass on your kind comments.
Quick and helpful Thank you
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service quick and helpful—we really appreciate your kind comments.
First class experience
James was very thorough explaining every aspect of my new policy that was required for my move.
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear James was so thorough in explaining your new policy and supporting you with your move. We’ll be sure to pass on your kind comments.
Excellent Service from Oscar who is…
Excellent Service from Oscar who is personable and Helpful.
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar provided such personable and helpful service. We’ll be sure to pass on your kind comments.
Fantastic experience with phone customer service
Becky was very helpful and communicated very clearly
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was helpful and communicated everything clearly. We’ll be sure to pass on your kind comments.
Great help from Nathan
Spoke to Nathan on the phone and he made the process much easier to understand, and helped us get it all sorted. One less thing to stress about when moving. Thanks Nathan
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan made the process easier and helped get everything sorted—especially during what can be a stressful move. We’ll be sure to pass on your thanks!
Great service very helpful and friendly…
Great service very helpful and friendly would recommend.
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service and found our team helpful and friendly. We really appreciate your recommendation.
Excellent response
Excellent response , proactive in understanding the situation
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received an excellent and proactive service, with a real understanding of your situation. We really appreciate your kind comments.
Really pleasant experience and Jamie…
Really pleasant experience and Jamie was all too helpful with walking me through the process especially with it being my first time buying a house and dealing with all the fun stuff that comes with it!
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you had such a pleasant experience and that Jamie was so helpful in guiding you through the process, especially as a first-time buyer. We’ll be sure to pass on your kind comments.
Great
Tom L was super clear, friendly and knowledgeable. As a first time buyer, navigating this process can be tricky so it always helps having reliable and honest support.
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Tom was clear, friendly, and knowledgeable. It’s great to know he was able to support you through the process as a first-time buyer—we’ll be sure to pass on your kind comments.
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received very helpful and excellent customer service. We really appreciate your comments.
Rent protection policy.
I spoke to Evelyn this morning about a new rent protection policy for my flat and she was most helpful,
friendly, and a pleasure to do business with.
23 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Evelyn was so helpful and friendly while assisting with your new policy. It’s great to know she made the process a pleasure—we’ll be sure to pass on your kind comments.
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service quick, easy, and informative. We really appreciate your kind comments.
Renewal
Simple renewal over phone. Straightforward and simple, no complaints from me.
24 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re glad to hear your renewal was straightforward and easy—just what we aim for. We appreciate your comments!
Bloke that spoke to me was spot on
Bloke that spoke to me was spot on
24 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear everything was spot on—we really appreciate your kind comments.
Both Oscar and Jamie were most helpful…
Both Oscar and Jamie were most helpful in finding me a suitable home insurance policy, taking trouble to discuss in detail the various options.
24 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar and Jamie were so helpful and took the time to discuss the options in detail to find the right policy for you. We’ll be sure to pass on your kind comments.
Great Service
24 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
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