I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Ver mais
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Veja o que dizem as avaliações
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I... Ver mais
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Ver mais
A empresa respondeu
An excellent and courteous service. The agent, who indicated that he was new, took time to read all the notes on my account before offering an opinion. Additionally, he stressed the importance of read... Ver mais
Detalhes da empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contato
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service very helpful and friendly…
Great service very helpful and friendly would recommend.
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service and found our team helpful and friendly. We really appreciate your recommendation.
Excellent response
Excellent response , proactive in understanding the situation
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received an excellent and proactive service, with a real understanding of your situation. We really appreciate your kind comments.
Really pleasant experience and Jamie…
Really pleasant experience and Jamie was all too helpful with walking me through the process especially with it being my first time buying a house and dealing with all the fun stuff that comes with it!
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you had such a pleasant experience and that Jamie was so helpful in guiding you through the process, especially as a first-time buyer. We’ll be sure to pass on your kind comments.
Great
Tom L was super clear, friendly and knowledgeable. As a first time buyer, navigating this process can be tricky so it always helps having reliable and honest support.
25 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Tom was clear, friendly, and knowledgeable. It’s great to know he was able to support you through the process as a first-time buyer—we’ll be sure to pass on your kind comments.
Resposta da First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received very helpful and excellent customer service. We really appreciate your comments.
Rent protection policy.
I spoke to Evelyn this morning about a new rent protection policy for my flat and she was most helpful,
friendly, and a pleasure to do business with.
23 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Evelyn was so helpful and friendly while assisting with your new policy. It’s great to know she made the process a pleasure—we’ll be sure to pass on your kind comments.
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service quick, easy, and informative. We really appreciate your kind comments.
Renewal
Simple renewal over phone. Straightforward and simple, no complaints from me.
24 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re glad to hear your renewal was straightforward and easy—just what we aim for. We appreciate your comments!
Bloke that spoke to me was spot on
Bloke that spoke to me was spot on
24 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear everything was spot on—we really appreciate your kind comments.
Both Oscar and Jamie were most helpful…
Both Oscar and Jamie were most helpful in finding me a suitable home insurance policy, taking trouble to discuss in detail the various options.
24 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar and Jamie were so helpful and took the time to discuss the options in detail to find the right policy for you. We’ll be sure to pass on your kind comments.
Great Service
24 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Had a very good customer service…
Had a very good customer service experience with Curtis
24 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Curtis provided you with a very positive customer service experience. Your kind feedback is much appreciated and will be shared with him.
Tom was clear and precise
Tom was clear and precise about the benefits, limits and cost of the insurance. He got back to me when he said he would. His voice was clear and understandable. All in all an easy experience for me.
The on hold music was dreadful.
23 de junho de 2026
Resposta da First2Protect
Thank you for your review. We’re pleased to hear that Tom provided clear and reliable information, and that he followed through as expected to make the process easy for you.
We’re sorry to hear the on-hold music didn’t meet expectations—your feedback has been noted and will be shared as we look to improve all aspects of our service.
This was my first time having to buy…
This was my first time having to buy home insurance and the situation was very baffling for me. After numerous online quotes with the most unnecessary and ridiculous questions (in my opinion) I stumbled across this site. I had the pleasure of speaking to Evelyn who was very lovely, she went through everything and I was totally surprised she didn't ask half the silly questions other sites were asking. She was very helpful, patient and kind to someone whose brain was completely fuddled at this point. I'm glad it was her who called me , she talked me through everything and I felt a lot more knowledgeable at the end. Thank you
23 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Evelyn was able to make your first experience of arranging home insurance feel much clearer and less overwhelming. It’s great to know she was patient, helpful, and took the time to explain everything in a straightforward way, helping you feel more confident and informed. Your kind feedback is very much appreciated and will be shared with her.
Very helful and personal
Very helful and personal. Met all my needs
24 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and personal, and that your needs were fully met. Your comments are very much appreciated.
Very helpful staff member
Very helpful staff member
Solution focused and explained matters well
23 de junho de 2026
Resposta da First2Protect
Thank you for your review. We’re pleased to hear Rebecca was helpful, solution‑focused, and explained everything clearly. Your feedback is very much appreciated.
Excellent service from Dennis
Dennis was very professional, efficient and explained the details of the policy very clearly. When I didn't understand a few things, he patiently repeated details and did not rush me. He got me a great deal for insurance and gave me several options to choose from, depending on my level of nned so that I could compare policies. Thank you Dennis!
24 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Dennis provided professional and efficient service, taking the time to clearly explain your policy and patiently go over anything you were unsure of. It’s great to know he offered a range of options to suit your needs and helped you secure a good deal. Your kind feedback is very much appreciated and will be shared with him.
Renewing landlord insurance
The gentleman dealing with my call dealt patiently and concisely explaining what i had to do at each stage of the renewal. Unfortunately i cannot recall his name but he was a pleasure to do business with.
24 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re pleased to hear the advisor handled your renewal patiently and clearly, guiding you through each stage. It’s great to know you had such a positive experience—your feedback is very much appreciated.
Resposta da First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful. Your comments are very much appreciated.
Fab service
23 de junho de 2026
Resposta da First2Protect
Thank you for your feedback. We’re delighted to hear you received fabulous service—your kind comments are very much appreciated.
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