I gave a five star Ghost while looking for a cheaper Car Insurance. I found this site to be very friendly user simplified and what you see is what you get. Hopefully they can even give more cheape... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
First time using FA insurance and they were very helpful with the policy set up and a resolved an issue I had downloading the certs straight away. Absolutely recommended them
⭐⭐⭐⭐⭐ 5-Star Review Buying this insurance was straightforward and hassle-free. I had never heard of this company before, but so far, I’m very happy with the service and would give them 5 stars.... Ver mais
I had a great experience setting up my policy. I used money supermarket website. The quote process was incredibly straightforward, and the pricing was highly competitive compared to other renewal offe... Ver mais
Detalhes da empresa
Escrito pela empresa
First Alternative provides 5 Star Defaqto rated car and multicar insurance with a range of benefits and optional extras. Find out more and get a quote!
Informações de contato
Reigate, Reino Unido
- www.firstalternative.com
4,6
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A quick and easy way to a competitive quote…
The process was very quick and easy and the quote was very competitive.
30 de setembro de 2026
Resposta da First Alternative
We are pleased to hear this, thank you for the kind review.
Fantastic service
Fantastic service, swift and provided a service far more than I expected. I would 100% recommend.
7 de outubro de 2026
Resposta da First Alternative
We are pleased to hear this, thank you for the kind review.
I have not personally spoken to anyone…
I have not personally spoken to anyone in the company. Everything was on line without talking to anyone. So, I cannot really comment on the experience save to say the application was made simpke.
7 de outubro de 2026
Resposta da First Alternative
Thank you for taking the time to leave us a review.
Very disappointing customer service
Very disappointing customer service. The representative did not provide proper answers to my questions and simply left the chat without resolving my issue.
I believe the representative’s name was Anelisa. This was extremely unprofessional and frustrating. Customers deserve clear answers and proper support, not to be left without assistance.
I would not recommend this company based on my experience.
7 de outubro de 2026
Avaliação não solicitada
Resposta da First Alternative
We are sorry you have been left feeling this way, we would ask that you email your review and policy details to us at, trustpilot.feedback@esure.com and we can raise this with the relevant team.
Thank you for taking the time to leave us a review.
Very professional and good service
Very nice professional and easy, good service
7 de outubro de 2026
Resposta da First Alternative
Thank you for your review - we really appreciate it.
I’m only with the company a few days…
I’m only with the company a few days but the response from the company been great and I got more of a package deal with this company which I’m pleased about. So good news just now.
7 de outubro de 2026
Resposta da First Alternative
Thank you so much for the lovely review and welcome to First Alternative! 😊
Resposta da First Alternative
Thank you for the feedback.
I'm very happy I choose Frist…
I'm very happy I choose Frist Alternative it was much cheaper than my old insurance plus I got full cover on the RAC and still £30 pound cheaper a month which help me so much im very happy and was so easy online 😊
6 de outubro de 2026
Resposta da First Alternative
We are pleased to hear this, thank you for the kind review.
Happy with service
My insurance was set to renew at an extortionate rate. First alternative offered a great price and it was easy to set up with them.
6 de outubro de 2026
Resposta da First Alternative
Thank you for your review - we really appreciate it.
Very easy transaction and great prices.
Very easy transaction and great prices.
No problems here
6 de outubro de 2026
Resposta da First Alternative
Thank you for your review - we really appreciate it.
Couldn't disable auto renewal without…
Couldn't disable auto renewal without going onto the chat service. I NEVER enable auto renewal as you can normally get it cheaper by searching. I NEVER just take a renewal quote unless it IS the cheapest
6 de outubro de 2026
Resposta da First Alternative
We're sorry to hear this, and we appreciate you taking the time to leave us feedback. You can contact us via phone or web chat through the 'Need Help' section of our website, where an advisor can assist with removing this from your policy if still required. Alternatively, you can make this change yourself through your online portal.
Thank you for the review.
Straight forward online purchase of car…
Straight forward online purchase of car insurance… we highly recommend.
6 de outubro de 2026
Resposta da First Alternative
Thank you for your review - we really appreciate it.
Resposta da First Alternative
Thank you very much for the review, we appreciate the feedback!
Resposta da First Alternative
Thank you for the feedback.
Horid and Stressful
First Alternative are an absolute nightmare to deal with,
My car was repaired by Halo badly and the damage to the suspension completely ignored rendering the car unusable for half a year,
I CAN NOT ADVISE YOU MORE STRONGLY TO USE ANY OTHER COMPANY.
5 de outubro de 2026
Avaliação não solicitada
Resposta da First Alternative
We’re sorry to hear this. We kindly ask, that you forward your review and policy details to us at, trustpilot.feedback@esure.com and we can look to assist you further.
Thank you for taking the time to leave us feedback.
Resposta da First Alternative
Thank you for the feedback.
Resposta da First Alternative
Thank you for your review - we really appreciate it.
Although First Alternative were the…
Although First Alternative were the cheapest on offer it was still very expensive for a very experienced driver. I find it grossly unfair that my 13yrs no claims bonus earned as a professional driver driving 28k+ miles per year cannot be used when purchasing private insurance at retirement. Particularly as I'd now need to have a very busy week in order to drive 50 miles.
22 de setembro de 2026
Resposta da First Alternative
We are sorry that this has been your experience, and we value the time you have taken to provide us with feedback.
We appreciate your review.
My experience with First Alternative…
My experience with First Alternative was easy to follow and the price very reasonable
4 de outubro de 2026
Resposta da First Alternative
Thank you for your review - we really appreciate it.
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