First Call Motor Breakdown Avaliações 

294
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is the second time Jamie has come to my recuse and 100% deserves the gold ⭐️⭐️⭐️⭐️ stars. Jamie is a very dedicated, professional reliable guy. The first time he came to me when I broke... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The recovery man Jim was great and friendly. He rang to advise he was en route and arrived on time. Very polite and careful with minimal disruption to traffic. He rang immediately to say the vehicle h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My car was stranded in a garage in Yorkshire and transported to a garage in Huddersfield. I was in Somerset at the time having hired a car to get home. Safe delivery and arrived at garage as expected... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Efficient, professional & courteous customer service. I rang to arrange a Home Recovery to the Dealership. This was faultless. I was contacted on the morning of Recovery & given an estimated time of... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de reboque

Escrito pela empresa

Founded in 2002, First Call offers great value breakdown cover at fixed prices for any age vehicle. With a focus on customer service and a personal touch when assistance is required, motorists have trusted First Call for over 24 years to help them when they need it the most.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

294 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(294)

75 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent all round. I've had the misfortune of being a…

I've had the misfortune of being a customer to many breakdown/recovery services and this was certainly one of quickest and easiest with great communication. Highly recommend.

7 de julho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to leave a review, we always aim to offer a fast and efficient recovery service.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Courteous telephone conversation. Information received swiftly and pleasantly. Assistance promised within 90 minutes and a confirmation text received 15 mins later.
Assistance arrived and wheel changed within timescale. All sorted. Very pleased. Many thanks. Highly recommend.

13 de julho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to review the recovery service that we provided. We always try to assist with a view to get your vehicle repaired and back on the road as soon as possible.

Avaliado com 5 de um total de 5 estrelas

Saved by the recovery team

The recovery man Jim was great and friendly. He rang to advise he was en route and arrived on time. Very polite and careful with minimal disruption to traffic. He rang immediately to say the vehicle had been delivered and that there were no handover issues. Chris in the office was brilliant in dealing with the garage and keeping me informed of the process in collecting the vehicle as it was a 2 day operation. First class service all round, would highly recommend.

17 de junho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to write a review of our breakdown service. We always attempt to ensure that the service we provide is the best possible option for the circumstances of your breakdown and that our staff are professional and polite at all times of contact.

Avaliado com 5 de um total de 5 estrelas

Fabulous service

Fabulous service. Great communication. Very helpful when I messed the dates for the collection of the car. Phone call prior to collection to give me a time. Done exactly what was asked. Let’s hope the warranty are as good as these guys !! Thankyou for great service.

18 de junho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.

Avaliado com 5 de um total de 5 estrelas

I had to call first call 3 weeks after…

I had to call first call 3 weeks after buying my car. As it was free with my warranty I thought they would make it difficult to claim but that could not be further from the truth. The call handler was very efficient and forwarded me to a recovery company who were equally good and sent a recovery truck within 45 minutes. As I was broken down in a petrol station and on my own it was very stressful but first call were very good.

22 de junho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to leave a review we always try to offer the fastest service during a difficult time.

Avaliado com 5 de um total de 5 estrelas

Great service

After a short journey my car wouldn’t restart. I called breakdown who were very helpful and within a few minutes I was informed that recovery was on its way and would be with me within 60minutes. The recovery man came within that time and sorted out my problem ( battery connection) very quickly and I was able to continue my journey. He was very helpful and waited unto I drove off to make sure it was sorted.

12 de junho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to review the recovery service that we provided. We always try to assist with a view to get your vehicle repaired and back on the road as soon as possible.

Avaliado com 3 de um total de 5 estrelas

Recovery

Unable to speak to anyone on the phone directly, but they were quick to respond to the online form. Highway agency recovery driver was amazing. Arrived way earlier than told, kept me informed until he arrived and was very professional, kind & knowledgeable when recovering my vehicle. The recovery would've been 5*. Getting to that point could've been smoother

8 de junho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to leave your review.

We are very pleased to hear that the recovery driver provided such excellent service and that he arrived earlier than expected, kept you informed, and dealt with the recovery in such a professional, kind, and knowledgeable manner. We will be sure to pass your comments on.

We are sorry that the process of reaching that point did not feel as smooth as it should have. If a telephone operator is not immediately available at the time of a call, customers may be directed to our online breakdown form so that assistance can begin being arranged without them having to wait on hold. Once the form is completed, the breakdown details are automatically registered on our system, which helps speed up the process of allocating and providing assistance.

We appreciate your feedback and are glad that, once the breakdown was registered, the recovery itself met such a high standard.

Avaliado com 5 de um total de 5 estrelas

Call handler very helpful

Call handler very helpful, arranged recovery.
Recovery driver was on time and called 20 minutes before arrival

5 de junho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to leave a review, we always aim to offer a fast and efficient recovery service.

Avaliado com 5 de um total de 5 estrelas

Five stars 🌟

Can't believe how quick they came got it going then towed it away to the garage . First class for the mechanic very pleasant and let me know what was happening and said it in a way that I could understand thankyou to all . Would refer them to my family and friends five stars 🌟

8 de junho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.

Avaliado com 5 de um total de 5 estrelas

Arrived in allotted time frame

Arrived in allotted time frame, driver was so friendly and helpful would recommend

5 de junho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.

Avaliado com 5 de um total de 5 estrelas

Home Rescue…

First call came to my rescue this morning when my car failed to start at home. They attended within an hour of my call. Their driver was friendly and very efficient. My problem was quickly sorted. I was very impressed with the service

2 de junho de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to review the recovery service that we provided. We always try to assist with a view to get your vehicle repaired and back on the road as soon as possible.

Avaliado com 5 de um total de 5 estrelas

I phoned the company up and they was…

I phoned the company up and they was excellent from the start. Very polite and professional and caring. They rescued my car on time and was very helpful and caring

29 de maio de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.

Avaliado com 5 de um total de 5 estrelas

Great Job Thank you

From my first call to picking my car up & taking my car to the garage - the service was quick , efficient & friendly - stress free !
Great job guys Thank you !

29 de maio de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to leave a review, we always aim to offer a fast and efficient recovery service.

Avaliado com 5 de um total de 5 estrelas

Absolutely spot on service thank you

Absolutely spot on service thank you

27 de maio de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.

Avaliado com 1 de um total de 5 estrelas

I'm disappointed with First Call.

I'm disappointed with First Call.

Both our cars are covered by First Call Motor Breakdown, UK cover

My wife left her keys in her car overnight and the next day we discovered the battery was flat.

I have a battery jump starter but this wasn't man enough to start the car.

I called First Call and explained the situation but was informed that this situation was not covered as the cause of the fault was due to the user.

Having a so called comprehensive breakdown cover that leaves you stranded due to a flat battery (own fault or not) is not worth bothering with.

I've taken out cover with First Call several times over the past 15 years and used it twice.

Suffice to say I will look elsewhere for breakdown cover.

26 de maio de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to leave your review.

We are sorry to hear that you were disappointed with the outcome when you contacted us for assistance. We do understand that discovering a flat battery is frustrating, particularly when the vehicle cannot be started.

However, on this occasion, assistance was correctly declined in line with the terms and conditions of the cover. Breakdown cover is intended to provide assistance where a vehicle has suffered a mechanical or electrical fault. In this case, the battery had discharged because the vehicle had been left activated overnight, which is not the result of a fault with the vehicle but rather the natural behaviour of a battery when electrical systems are left drawing power.

The policy terms clearly exclude situations where the need for assistance has arisen as a result of user error, and therefore the circumstances described were not covered under the breakdown policy.

We appreciate that this was not the answer you were hoping for, especially as you have held cover with us on several occasions over the years. Nevertheless, we must apply the terms of cover consistently and fairly to all customers, and we are satisfied that the correct decision was made in this instance.

Avaliado com 5 de um total de 5 estrelas

Great communication

Great communication. A fast efficient service. Thank you

11 de maio de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to leave a review, we always aim to offer a fast and efficient recovery service.

Avaliado com 5 de um total de 5 estrelas

Came in time stated

Came in time stated , changed tyre in quick time

12 de maio de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.

Avaliado com 5 de um total de 5 estrelas

Great service from Westbourne Motors

Great service from Westbourne Motors, offering advice and suggestions other than the basic requirement.
Friendly and prompt

12 de maio de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.

Avaliado com 5 de um total de 5 estrelas

I have an issue with my car

I have an issue with my car, and thankfully I had breakdown cover through my policy. With one phone call to them they instantly called Sheriffmill garage. And they were at my door in 20 min, the mechanic got my vehicle started, and told me it was the altinator and to get it checked thoroughly, so I contacted vauxhall motors and drove the car down there, on the advice from the sheriffmill mechanic, which was knot to switch the car off until I got there. And this was first class advice,if I did switch it off it would not have started again. This was the first ever issue I've had with a car. And I'm thank full that I had cover ,and how the mechanic was professional polite and took the time, to talk through the issue with me. Brilliant company, and I would not hesitate to recommend the Sheriffmill garage to anyone. Thank you guys.

12 de maio de 2026
Avaliação não solicitada
logotipo da First Call Motor Breakdown

Resposta da First Call Motor Breakdown

Thank you for taking the time to review the recovery service that we provided. We always try to assist with a view to get your vehicle repaired and back on the road as soon as possible.

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