Had a large pre-retirement list of equipment and accessories which I checked and sourced entirely through FLO over several weeks. Outstanding service. My endless email queries answered promptly,... Ver mais
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Veja o que dizem as avaliações
On May 14 place an order that according to FLO was available in 1 or 2 days. until now, the items are lost inside a black hole somewhere in the Royal Mail Tracked in England. FLO, once the purchase i... Ver mais
A empresa respondeu
Consistently great and friendly service over a couple decades of purchasing. Frequently going above and beyond the call of duty to win your life-long loyalty.
The knowledge and friendliness of the staff is first rate. Astronomy and particularly astrophotography is a pretty challenging hobby, with all sorts of differrent options and opinions. Yet at FLO th... Ver mais
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service, great value. will definetly use again
Bought celestron ultima eyepiece duo. Initially a little skeptical as was such a good price of £59. However eyepiece arrived within 2 working days with 2 pound delivery charge. eyepiece looks fantastic, no issues at all. couldn't be happier with the service over all. Will definetly be using again.
FLO: Highly Recommended
I emailed on Friday afternoon to confirm if they had a ZWO camera in stock (rather than, as I have experienced elsewhere, relying on their suppliers having items in stock). They had. I asked if I could collect from their warehouse. Yes, but order it online first. Within an hour I showed up, and I had my camera. Staff were delightfully friendly.
Knowledgeable people and excellent…
Knowledgeable people and excellent service!
Amazing service
Can’t believe how good First Light Optics are. They have answered tons of emails for me helping me decide my purchases and their prices are great too. I don’t look anywhere else now.
Would have been 5 stars had it not been…
Would have been 5 stars had it not been for the fact that the stock element on the website was incorrect. After a couple of quick emails problem was solved. Other than that a very reliable company.
Excelent
Excellent. First time buyer but I read the reviews and they were all good so I thought I'd give them a try. Click click click and it's here the next day and in good condition (well done courier service). Good company to do business with.
Run by enthusiasts for enthusiasts
Run by enthusiasts for enthusiasts. Can't ask for better service from FLO.
First Class Service
Dealt with FLO many times for astro equipment and can safely say that genuinely they are about as good as it gets. You are kept regularly updated on any order progress, the stock levels are noted and order lead times are pretty accurate and the prices are extremely competitive.
First class, well done guys.
Great service
First time I've dealt with this company and I must say it was a first class experience.
Great website, products and competitive prices.
I purchased x3 telescope eyepieces from them, which were delivered quickly and for technical reasons they didn't work on my scope.
Firstlight tried to help technically as much as possible but I had no joy getting the eyepieces to work in my scope, my scope was either faulty or incompatible?
Returned everything for a full refund and was refunded promptly, good experience from purchase to return.
Highly recommended.
Good Service and Delivery Time
I ordered some eyepieces and filters from the site. A bit of confusion from the way the status was displayed, I send them an email which they answered within a few hours. They were in the middle of their busiest period, which meant a few days delay. But they were honest and the delivery time was still good, considering it needed to be sent from UK to Denmark.
I hate it when companies claim to stock a product but don't have it...
If companies don't physically have stock they should advertise they do nor state delivery will be within a set time. In this case 2-4 days. They take your money and waste your time. They never had stock. Indeed I got a refund but that was only because I was chasing them up. Otherwise they'd still sit with my money until something turned out. In the end the supplier advised the +30 days. Not good business practice and a WASTE of my time. Avoid.
Outstanding, very happy customer
As a relative newcomer to Astronomy it was great to find a supplier who (i) gave clear, impartial advice in a patient manner (ii) had great prices and (iii) great service (and, for us, wasn't too far away if there were problems)
We got a telescope for our little girl at Christmas and FLO were great from start to finish - you know how some companies just give off that air of confidence and competence you know everything will be great . . . .
Has to be 5 stars as I dont know what could be improved
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