First time calling the customer service line I was on hold for 1.5 hours then there was a message stating the department I was on hold for was closed for the day and to try back the next day. The seco... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Auf keinen Fall zu empfehlen! Kundenbetreuung existiert nur auf Papier. Wochenlang wurden meine Zahlungen nicht korrekt bearbeitet, erhebliche Kosten und Stress gehabt. Habe täglich versucht jemanden... Ver mais
Anscheinend kommt es hier häufiger vor, dass bei zweiten bzw. dritten Abbuchungen der falsche Verwendungszweck eingetragen oder auch mal der komplett falsche Händler im Verwendungszweck steht. Nachd... Ver mais
Charlotte was absolutely incredible. We’ve just started running our first business and she was so helpful and patient with us. She explained everything in a simple and understandable way and made the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Clover is a unified payment and POS solution provider backed by Fiserv. Clover offers everything from pure acquiring through to custom designed hardware to create a frictionless experience for businesses and their customers across all channels, be they mobile wallets to online transactions and phone-based orders. Clover’s open commerce platform is designed to integrate with legacy systems and existing workflow, which is why so many businesses globally have put Clover at the heart of their business.
Informações de contato
Reino Unido
- www.fiserv.com
2,0
Ruim
1 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Great customer service, have helped me with any questions instantly with direct calls to sales.
11 de março de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Mohin,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
Very professional and responsive
Very professional and responsive. Great customer service. Thank you
27 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Annette,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
Good customer service
2 de março de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Rizan,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
They are absolutely s*** that customer…
They are absolutely s*** that customer service un helpful there won't give you no right directions I rip off They're not gonna tell you all the hidden fees behind one of the worst I have ever been
1 de novembro de 2022
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hi Bakhtiyar,
We're really sorry to read your review and learn of the issues that you have experienced.
We take all reviews seriously and want to ensure the best level of service for all of our clients. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to get this resolved for you asap,
The Clover UK Team
Never buy terminal with these company
Never buy terminal with these company. I bought it with them when I start my new business and I would like to change bank details after few months. It tooks 4 months to change details.
Customer service is very crap and never seen in my life like these. They always throw from one to other departments.
Please don't go with them.
8 de março de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hi Sukeshi,
We're really sorry to read your review and learn of the issues that you have experienced.
We take all reviews seriously and want to ensure the best level of service for all of our clients. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to get this resolved for you asap,
The Clover UK Team
Definitely recommend very fast card…
Definitely recommend very fast card reader and low cost and advisers always available to help with any questions.
Thanks Julie for providing me this card reader.
It made my business very easy to run.
28 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Camran,
We are pleased that Julie provided you with excellent service! Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
Highly recommended. Great Services A*
I can not recommend this company enough.
Very helpful and professional.
5 Stars PLUS ALL THE WAY.
24 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Mun,
Thank you for taking the time to write your five-star review. We are so happy to hear you are pleased with our excellent service.
Thank you for choosing Clover UK.
Brilliant service cannot ask for more
23 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Sandra,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
Great service from first contact to…
Great service from first contact to setting up.
Would recommend.
10 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Kennedy's bar,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
Julie made the whole process of getting…
Julie made the whole process of getting a card reader easy & painless, she is also still happy to help me with just a phone call or message. Highly recommend Julie. Thank you
10 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Adam,
We are pleased that Julie provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
Very Pleased
Adam was very friendly and explained everything with me he was always available if i had any questions. excellent service from start to getting up & running
6 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Swan,
We are pleased that Adam provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
Absolutely great service by Jawed Butt
Absolutely great service by Jawed Butt. Even received several calls after asking if everything is ok
13 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Veeru,
We are pleased that Jawed provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
Excellent customer service very…
Excellent customer service very efficient and very good value
1 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Lotfi,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
worse customer service experience as…
worse customer service experience as they come to your office and waste your multiple hours and then you need to keep follow them
11 de fevereiro de 2023
Resposta da Fiserv in EMEA
Hi Mak,
We're really sorry to read your review and learn of the issues that you have experienced.
We take all reviews seriously and want to ensure the best level of service for all of our clients. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to get this resolved for you asap,
The Clover UK Team
Aggressive letter after terminating contract
Does anyone get suspect vibes from the multiple 5 star online reviews? I have just terminated my contract with Fiserv and have received an aggressive letter stating that my terminal should be return in pristine order (after 5 years of service) or will be charged £519.03 + VAT. This is for a terminal that costs approx £50 on Amazon. I haven't had many problems previously with the service, but this is because I haven't really used the terminal. This is a word of warning to those people who enter a contract with Fiserv...
11 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hi Kirsty,
We're really sorry to read your review and learn of the issues that you have experienced.
We take all reviews seriously and want to ensure the best level of service for all of our clients. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to get this resolved for you asap,
The Clover UK Team
First class customer service
First class customer service, Adam was very knowledgeable and made the transfer very easy, highly recommended
10 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Blair,
We are pleased that Adam provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
From the 1st contact Adam was…
From the 1st contact Adam was informative, professional and was able to help answer all my questions, replys to emails and calls where prompt
9 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Martin,
We are pleased that Adam provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
Excellent service so far!
The service has been brilliant so far and Colin has been very responsive.
We are delighted with early service standards
3 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Phillippe,
We are pleased that Colin provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
Enquiry
Adam Clayton was extremely helpful throughout the process from initial contact through to machine delivery. The application was simple and queries dealt with quickly and efficiently. Since joining I have had emails and conversations with Consieige who assisted me with setting up and tweaking to what I would like to do with the machine. I look forward to a long and trouble free relationship safe in the knowledge that there is ample support when and if needed.
1 de fevereiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello David,
We are pleased that Adam provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
Julie was brilliant
Julie was brilliant, took all the pain out of the process. I would absolutely recommend their service.
31 de janeiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello S Callow,
We are pleased that Julie provided you with excellent service!
Your 5 Star review is truly appreciated.
Thank you for choosing Clover UK.
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