First time calling the customer service line I was on hold for 1.5 hours then there was a message stating the department I was on hold for was closed for the day and to try back the next day. The seco... Ver mais
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Veja o que dizem as avaliações
Auf keinen Fall zu empfehlen! Kundenbetreuung existiert nur auf Papier. Wochenlang wurden meine Zahlungen nicht korrekt bearbeitet, erhebliche Kosten und Stress gehabt. Habe täglich versucht jemanden... Ver mais
Anscheinend kommt es hier häufiger vor, dass bei zweiten bzw. dritten Abbuchungen der falsche Verwendungszweck eingetragen oder auch mal der komplett falsche Händler im Verwendungszweck steht. Nachd... Ver mais
Charlotte was absolutely incredible. We’ve just started running our first business and she was so helpful and patient with us. She explained everything in a simple and understandable way and made the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Clover is a unified payment and POS solution provider backed by Fiserv. Clover offers everything from pure acquiring through to custom designed hardware to create a frictionless experience for businesses and their customers across all channels, be they mobile wallets to online transactions and phone-based orders. Clover’s open commerce platform is designed to integrate with legacy systems and existing workflow, which is why so many businesses globally have put Clover at the heart of their business.
Informações de contato
Reino Unido
- www.fiserv.com
2,0
Ruim
1 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
clover have been an absolute nightmare
this company has been the absolute worst i have experienced.
i cancelled the account with them as supplied me with an out of date terminal which constantly failed . when i tried to return faulty terminal was constantly fobbed off
the guy i signed up with reassured me i could cancel the deal with 1 month notice , but when i tried by email and phone call was told i have to pay then £700 to terminate contract as leasing a terminal that was very dated and constantly failing , would not recommend this company
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hi Keith,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team,
Richard has been great from start to…
Richard has been great from start to finish. He made sure we got the best rates to suit our business and followed up every step of the way making the whole process easy and smooth
26 de janeiro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Jordan,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Richard,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Be aware of this company as they’re…
Be aware of this company as they’re Crooks!!!
There is no possibility for online cancellation so I did it through our email. They kept charging me without me even knowing it . No invoice no email! Now they want £400 for card machine I haven’t even used! Customer service is shocking! Avoid! Another company that wants to keep their clients hostage and taking away their rights to close the account. What a sad business plan !!! Avoid!!
19 de janeiro de 2024
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hi Cannell and Co,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team,
Imran is a great salesman
Imran is a great salesman, he helped us getting new card machine . Excellent service .
Curtains and blinds shop
16 de janeiro de 2024
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Sonja,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Imran,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
they are best
14 de janeiro de 2024
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Rubina
Thank you for leaving feedback on our page, we really appreciate it.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Janel was great from start to finish…
Janel was great from start to finish with our switch and would highly recommend her and the team. Very easy and quick process.
12 de janeiro de 2024
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Nick,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Janel,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Brilliant machine and service
Brilliant, friendly support from Maria our link person.
The machine works well and is easy to use. Any issues have been quickly and easily dealt with.
10 de janeiro de 2024
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Nick,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Maria.,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Lewis you were really helpfull
Lewis you were really helpfull, thankyou
9 de janeiro de 2024
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Imtiaz,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Lewis,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Highly recommended
My dealings with Julie were seamless, very professional and very confident in her product knowledge
9 de janeiro de 2024
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Ella,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Is always on the go if I have a any…
Is always on the go if I have a any problem they just there for me specially the gentleman there he is names is Dan he is a really good costumer service team
9 de janeiro de 2024
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Mehmet,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Dan,
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Received replacement card terminal…
Received replacement card terminal after two weeks without (clearly second hand) however the zero button doesn't always work, currently been on hold to the customer services for over an hour now to try and get resolved. Avoid this company, no customer service at all!!!!
28 de dezembro de 2023
Avaliação não solicitada
Excellent professional service and also…
Excellent professional service and also timely support after sale. Very happy with overall customer treatment. Thank you!
8 de agosto de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Sarah,
Thank you for leaving feedback on our page, we really appreciate it.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
The guy liam D has been a great help…
The guy liam D has been a great help and I definitely recommend you guys because liam D made it so easy to sign up👍👍
12 de dezembro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Micky,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Liam.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Really good customer service
Really good customer service. Imran was always on time and super friendly.
12 de dezembro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Sophie,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Imran.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Excellent service
Excellent service. Guided me through the process and I got a great deal.
20 de novembro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Robert,
Thank you for leaving feedback on our page, we really appreciate it.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Awful customer service
Awful customer service. Regularly increase prices, sign you into new lease periods without your knowledge. Advised to send an email to give 30 days notice, only to be told they need a signature. They want £480 in terminal lease costs despite my lease finishing in July 2023 (I signed an 18 month lease in February 2022) Worst card service provider I have used in 15 years of business. Next day terminal delivery never happens, quality of terminal is awful (continually breaks). I've just read other comments and I'm not alone. It seems the sales people are miss selling the contract periods and I have now contacted Trading Standards. This seems to be a common occurance. Avoid this company at all costs.
7 de dezembro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hi Michelle,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team
The rates offered were an improvement…
The rates offered were an improvement on our current provider and so far so good.
Mr Parker was particularly courteous, knowledgeable and helpful from initial enquiry through to contract set-up.
7 de dezembro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello O Group,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Mr Parker.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
I would definitely not recommend this…
I would definitely not recommend this company at all, when I took the contract out there was no mention of the contract length, that been said I would have expected 1 or 2 years, to my surprise, when I came to cancel it I was told it was 4 years, 4 years is a joke. The rep told me over the phone that after 18 months I can cancel with no fee, that's not true, only way out is to pay the remainder of the 4 year term off. I won't be doing that, the rep never returns emails, phone calls etc, an absolute joke of a company.
Update, they have looked into it and nothing can be done. Will not waste my time talking to someone else about the same issue when the compliants department have said thats it.
4 de dezembro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hi Simon,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
We would like to be able to investigate the issues that you have had and understand what has happened here. Please can you provide a merchant number and/or contact details in order for us to investigate.
We hope to hear from you soon,
The Clover UK Team
Adam was very clear and informative…
Adam was very clear and informative about the product and answered all my questions. He got the ball rolling very quickly and all is going very well,
He's a pleasant and helpful guy and I would recommend him to my business friends
28 de novembro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Jeffrey,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Adam.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
If I could give Jenny Newton 10 stars
If I could give Jenny Newton 10 stars, I would! The sign up process with Jenny was simple, she went through everything in detail with no pressure. My new card machine arrived with a couple of days and Jenny came back and set it up the day it arrived. The machine is so much better that my old one and app is a great bonus!
27 de novembro de 2023
Avaliação não solicitada
Resposta da Fiserv in EMEA
Hello Danny,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Jenny.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
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