They don't stand by any of their products, I believe its 1 owner operator only working for the company. No humans to help you onboard, troubleshoot or do anything, even purchase.
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Veja o que dizem as avaliações
Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... Ver mais
We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... Ver mais
A empresa respondeu
I cannot imagine running our Wellness and Weight Loss Programs without the Fit3D! Laser read inches PLUS body composition is game changing and levels up our practice and helps us provide the absolute... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025
Informações de contato
94063, Sacramento , Estados Unidos
- service@fit3d.com
- www.fit3d.com
3,7
Bom
208 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We have been extremely satisfied with…
We have been extremely satisfied with fit3d customer service from the demo to subscribing to activation. We are excited to be able to offer this service to our clients.
14 de março de 2025
Avaliação não solicitada
I contacted support about switching who…
I contacted support about switching who has access to my account and merging two accounts into one.
I received response very quickly!
And all issues were resolved surprisingly fast and easily!
Very impressed!
10 de março de 2025
Avaliação não solicitada
The scan was so easy
The scan was so easy. After the scan, I reached out for support twice and they were very responsive and helpful.
6 de março de 2025
Avaliação não solicitada
Very Responsive
Very responsive to email requests..sent a request this morning, resolved within minutes....
5 de março de 2025
Avaliação não solicitada
Quick reply and delivered exactly what…
Quick reply and delivered exactly what was asked.
4 de março de 2025
Avaliação não solicitada
Speedy and solved our issue
Speedy and solved our issue! THank you!
26 de fevereiro de 2025
Avaliação não solicitada
Marlon was Awesome
Marlon was great in answering my questions, giving me clarification, and quick to reply. 5/5 awesome
25 de fevereiro de 2025
Avaliação não solicitada
I made 2 email accounts and Tech…
I made 2 email accounts and Tech support was able to merge the 2 together.
The scan was very interesting and informative to help me on my fitness journey.
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
Thanks Nick for the feedback.
Measurements clearly wrong
Measurements clearly wrong, checked with a tape. Pseudoscience quakery at its worst.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
Dear BCU,
Thank you for your feedback. We take measurement accuracy very seriously and follow ASTM International standards, which are globally recognized for ensuring consistency and reliability in body measurements.
That said, manual measurements with a tape measure can often vary based on technique, tension, and placement, leading to differences when compared to digital scans. Our technology is designed to provide consistent, repeatable results over time, which is crucial for tracking progress.
If you have specific scans you’d like us to review, we’d be happy to assist. Please reach out to our support team at service@fit3d.com, and we’ll be glad to take a closer look.
Best,
The Fit3D Team
5-star all the way
I have 2 email addresses and accidentally used them both for scans. I emailed for help and the response was so quick!! They were able to get my scans to one account in no time. 5 stars all the way!
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
Thanks Jill. Have a great day.
Estoy encantada con el servicio ya que…
Estoy encantada con el servicio ya que responde inmediatamente. Son muy atentos y me acompañan hasta encontrar la solución.
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
Me alegra saber que el equipo aquí le brindó un servicio rápido. -Patrick
Muchas gracias
Realicé una consulta sobre el escáner…
Realicé una consulta sobre el escáner corporal Fit3D y la respuesta fue rápida, clara y confiable.
4 de fevereiro de 2025
Avaliação não solicitada
Amazing!
I love the scans and managing my account. The scans are accurate and help you to reach your goals
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
I'm glad to hear you were pleased with the quality of our 3D scans! -P
Quick Response Time
They were able to quickly respond to the customer service request I input, and solved it easily.
31 de janeiro de 2025
Avaliação não solicitada
Outstanding customer service
I received a response instantly to confirm my request was received. I then received a complete answer within 8 minutes
Quite satisfied with the Fit3d product and support
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
Wow, just 8 minutes! We aim to respond within 30 minutes to an hour, so this is awesome to see. Glad we could assist you quickly! -P
FIT3D for the win!
The Body scan is very details and give a lot of neat information. I am thinking about doing one every 6 months or so to see progress/differences.
First, I did have to request some help to access the result and FIT3D was on top to assist me and resolve very fast my issue.
My recommendation, just do a scan, you will be amaze what you will learn about your body!
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
Thanks for the recommendation. Keep us in the loop about your progress. -Patrick
I have to say that the customer service…
I have to say that the customer service was very good from the support team, I especially appreciate the speed and attention of Patrick Donnelly.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
Gracias por tus amables palabras. Espero que sus instalaciones en España sigan funcionando sin problemas -P
Prompt communication!
II joined a different fitness facility. My Fit3D scan profile was attached to my old location. I requested, via email, for my profile to be transferred or deleted to allow me to use my email address at my new facility. I received contact & resolution promtly...within 24 hrs!
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
Thanks for using Fit3d and including us in your fitness journey.
Very attentive customer service
Very attentive customer service! Received exactly what I needed quickly. Thank you!
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
I see that Marlon handled your ticket. I'll pass on the kind words to him. Thank you for sharing your feedback. -P
Great support
The support team was super on it and helped me to solve an issue extremely quickly.
Great service
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Fit 3D
Adam - Thank you for your kind words! We're thrilled to hear our support team could assist you quickly. We appreciate you taking the time to share your experience. -Patrick
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