FitKit UK Avaliações 

254
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Delivery / Installation team turned up on time , immediately went to work and gave us nothing to worry about or make any decision over. ie. They knew what they were doing . The Machine I bought is... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered a cross trainer, Concept2 rower and a treadmill. All three were delivered when agreed by a really helpful group of three guys. Very pleased with the quality of the machinery. I bought previous... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered a Life Fitness Cross trainer that arrived securely wrapped on a pallet perfectly on time. There was a small issue where one part of the power adapter was missing. I contacted Helen their off... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there wo... Ver mais

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Detalhes da empresa


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

254 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(254)

35 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

5 star review from Lloyds gym exeter

Very helpful.even send you pics of kit your buying before hand as been burnt before when it’s turned up and been damaged and to much to return due to the weight.will definitely use again.Lloyds gym exeter

10 de dezembro de 2020
Avaliação não solicitada
logotipo da FitKit UK

Resposta da FitKit UK

Hi Nikki,

Thank you very much for your review. We appreciate it!

Kind regards,
FitKit

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent value for money , spinning bike delivered on time by friendly courier.
The website of Fitkit is clear and correct . The item purchased is as described and works well.

3 de dezembro de 2020
Avaliação não solicitada
logotipo da FitKit UK

Resposta da FitKit UK

Hi Claire,

Thank you for leaving us this review, we're glad you had a good experience.

Kind regards,
FitKit

Avaliado com 5 de um total de 5 estrelas

Tomahawk Spin Bike

I don't normally write reviews however I discovered quite a few negative reviews after ordering a spin bike which gave me doubts. Fitkit were advertising extended delivery times on the item, up to 10 working days, I was very impressed when I received an email less than a week after ordering saying it had been dispatched.
My only grievance was the courier did not contact me to arrange a suitable delivery slot/date as Fitkit stated. The drive rang to say he was outside my house but waited 10 minutes for me to get home from work to accept the delivery and was apologetic on the couriers behalf. He even waited whilst I cleared a space in my garage so the pallet could be wheeled straight in and I could return to work. I would add this is a common issue with pallet couriers.

The matrix spin bike was delivered as advertised, it had clearly been inspected and all moving parts adjusted/lubricated accordingly. The bike did show signs of wear and tear along with an area of rust however this is as described on the website.

18 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

***** Thank you Team FitKit *****

Thank you Ben and the installation team @FitKit (James and Jordan) for your very prompt and professional service. Right from guidance on choosing the right treadmill, to order placement and delivery, the entire process went very smooth. The delivery team had a very proficient approach to the installation. They were quick to assemble and took time to explain the workings of the product. The treadmill, albeit a used one, is in good working condition. Happy to recommend FitKit.

17 de novembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Delivery service and complaint…

Terrible customer service told many different things when I called , then they drop an expensive piece of kit kerbside only after being told I am on my own can't lift it there is stairs to front door and to top it off this was told to the delivery company as well so it's sat outside with no way of getting it in, front door delivery would of been nice but hey won't use this company again am fuming

17 de novembro de 2020
Avaliação não solicitada
logotipo da FitKit UK

Resposta da FitKit UK

Hi Kerry, I am sorry that you are not happy with the service. On todays call you were advised that you purchased a used bike which as advertised comes fully assembled on a pallet and is delivered kerbside only. To ensure customers are aware we include this in our terms and on the delivery tab of the listing. Lastly this is also highlighted in red/bold of your order confirmation. The wording on your order confirmation is below:

"Please note for large items such as cardio and strength machines, these are delivered fully assembled and kerbside only. The driver is not allowed to take the item inside for you unless you have pre agreed and paid for an installation service".

It is common for palletised items to be delivered kerbside only and we do highlight this to customers.

We do hope you enjoy your bike which is a fantastic bit of kit.

Regards

FitKit Team



Avaliado com 5 de um total de 5 estrelas

Excellent service from FitKit UK

Excellent service from FitKit UK. Very helpful team, fast delivery and great customer service. I would definitely buy from them again and would recommend them to anyone.

9 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

FitKitUK couldn't provide a better…

FitKitUK couldn't provide a better service. I made an order at about lunchtime and they delivered to my door before the next morning. All the staff are always really friendly and in my experience if FitBitUK have stock of what I require I would always order from them first.

3 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great

Ex demo spin bike in great condition, quick delivery

28 de outubro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We are not “review-writing people” but…

We are not “review-writing people” but on this occasion felt we had to write one. After some great advice from two different people at Fit-Kit, we opted for a reconditioned Precor RBK835 recumbent bike for £649, about 6 years old and remember this was around £4k when new. Courier delivery was easier than we expected, and friendly driver took the pallet away there and then. Once we got it inside we were so impressed, far less wear and tear compared with the web pics, you would expect it the other way around!! The bike itself is perfect for our needs and one we used regularly in a gym, but no need to pay £35 a month now! The whole experience was great - everyone wants value for money when purchasing any product, this represents fantastic value for money and we would recommend to anyone. Don’t go to a high street retailer and buy plastic rubbish when you can get commercial quality for less money!

21 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Received a Life Fitness IC8 from FitKit…

Received a Life Fitness IC8 from FitKit UK yesterday. Very happy with the whole experience. Ben was very helpful and answered all my queries before purchase. I chose the Interest free credit option to pay the balance over one year which was easy to do. From ordering to bike to receiving it took about a week (with free delivery).

7 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing. Would buy from again.

Life Fitness ICG IC7 Indoor Group Cyle Studio Bike: Ordered on Wednesday, delivery confirmation by Friday, delivered on Monday at midday, and was ready to use at 12:30. The installation team were professional, explained the IC7’s features and took all packaging away with them. Highly recommend!

20 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and delivery in tough conditions.

Given the difficult times we are currently experiencing mine was a positive purchasing experience. There was lots of clear communication about potential delivery problems (gym stuff was flying off everyone's shelves) but the worst case scenario did not evolve and our Step was soon with us and put to good use. Great communication and service under pressure. Thanks, we'll definitely use FitKit UK in future.

20 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent communication

Excellent communication. Great cross trainer. Super friendly men who came to install. Was worried about the cross trainer fitting through doors but installers did everything they could to help including removing and putting back a door! Excellent kit installed just where we wanted it. Thank you!

19 de julho de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The engineer is professional level I…

The engineer is professional level I will give 5 star , but the product is not as described 3-5 years actually Id show the matrix ex5 is more than 7 years and with heart rate grips cracked , no usb charge, without rubber removable pedal parts, but it is in working condition. That is I give 4 stars overall, and recommended

17 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service, would recommend

Like many others I was keen to purchase a spin bike during lockdown. I knew which make and model I wanted and if possible I wanted to purchase from a company known to me (as it was not an insignificant amount to spend). Unfortunately due to lack of availability that wasn't possible. In the end I took a chance with FitKit UK and I have to say I was really pleased with the service I received. I ordered a Life Fitness IC6 bike and MyRide console on 23 May, with 5% discount and free installation. I was cautioned there may be a delay due to high demand and was surprised and delighted to take delivery on 1 June. I received a phone call advising when it would be delivered and an update on the day when they were en route. Upon delivery it was taken fully assembled to the room of my choice (upstairs - sorry!). A quick check that it was all working and that was it - no fuss, just very helpful and professional. The bike and console have been used regularly ever since. I wouldn't hesitate to recommend FitKit UK or use them in the future.

16 de julho de 2020
Avaliação não solicitada

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