FitKit UK Avaliações 

254
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Delivery / Installation team turned up on time , immediately went to work and gave us nothing to worry about or make any decision over. ie. They knew what they were doing . The Machine I bought is... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered a cross trainer, Concept2 rower and a treadmill. All three were delivered when agreed by a really helpful group of three guys. Very pleased with the quality of the machinery. I bought previous... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered a Life Fitness Cross trainer that arrived securely wrapped on a pallet perfectly on time. There was a small issue where one part of the power adapter was missing. I contacted Helen their off... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there wo... Ver mais

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Detalhes da empresa


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

254 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,4

Todas as avaliações

(254)

35 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Broken Belt

I have a gym bike. I contacted Fitkit as I believed a belt had broken. They arranged for someone to come and service the bike, order and install the broken belt.
Communication was good throughout Abid and Shaf sorted everything out.
Great company and great customer service.
Five star service

20 de abril de 2022
Avaliado com 1 de um total de 5 estrelas

Bought a Technogym Spinbike

Bought a Technogym Spinbike.
From the first time i used it it made lots of noises that didn’t sound right. I took a video and sent it to fitkit. They told me this was normal. I shouldn’t of trusted or believed them. I’ve only used the bike 4 times and it’s literally one week outside the 3mth warranty and the bottom bracket has come loose. Bottom brackets should last for years. It’s clear this bike wasn’t serviced/reconditioned correctly before being sold. I’ve brought this up with fitkit and been told it’s out of warranty even though I reported as soon as I got it. I will be going to trading standards. Awful company, clearly not trustworthy

Read your reply just makes my complaint valid.
I emailed my concerns in January and yet not long outside the warranty period a bottom bracket fails. It’s not like a pedal or something. A bottom bracket doesn’t fail in a few weeks. They take years to go and it takes substantial use to fail. Therefore It was obviously faulty before or had not been reconditioned to a correct standard. Any reputable company would see the reported concerns In January and correct this and anyone with a knowledge of bikes would know what I’m saying is 100%correct. Finally the tones of your emails were condescending from the outset. Very classy compared not.

My advice don’t buy anything that is second hand if this company with a 30day warranty. They clearly buy stick in and flip it without service or reconditioned

25 de março de 2022
Avaliação não solicitada
logotipo da FitKit UK

Resposta da FitKit UK

Hi Adam, all of our used equipment comes with 30 day warranty which is clearly advertised on all listings. I can see you raised an issue regarding noise within the warranty period. We advised the noise was normal for a used chain driven bike and also offered to collect and refund in full. You refused our offer to collect and refund in full and decided to keep the bike.

“If you haven’t already arranged collection for Friday 28th then I will keep the bike. I will just have to trust what you say and if your confidence in the parts and that any can be ordered with Technogym should anything break in the near future”

The issue you reported on 21st march was outside of the warranty period by over 2 months. Whilst its unfortunate that the your bike needs attention / maintenance it is outside of the warranty period which we clearly advertise.

Used commercial gym equipment is still a great way of sourcing quality kit at a fraction of the cost. As with all used items such as used cars they will require maintenance at times but will still last a very long time if looked after.

Regards

FitKit Team

Avaliado com 5 de um total de 5 estrelas

Amazing Quality - Outstanding Customer Service !

Ordered a used Matrix X Trainer off them.. good communication between order and delivery with Chloe giving updates and then delivery day… Tyler and Cam are Superstars!! Nothing too much trouble, genuinely enthusiastic about the product, extremely knowledgeable and they wouldn’t leave until they and we were happy… Such a standout customer experience from these 2 guys - amazing!! I cannot recommend FitKit highly enough!

25 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service. Chloe was so lovely to deal with and really on the ball. Chris was the mechanic and he was so lovely and did an amazing job .. if I could of done I would if given them 10 stars many thanks for being so prompt and professional I would highly recommended fitkit and will definitely be shopping with them again xx

24 de março de 2022
Avaliado com 5 de um total de 5 estrelas

Excellent service on delivery and…

Excellent service on delivery and installation.
Product is as stated.
Prices are very competitive with other company's.

19 de março de 2022
logotipo da FitKit UK

Resposta da FitKit UK

Hi there, thank you for taking the time to leave us a review. We really appreciate it!

Avaliado com 5 de um total de 5 estrelas

First class service

First class service. Chloe and the installation team couldn't have been more helpful. My two treadmills were delivered and installed with no issues or complaints. The lads were very friendly and professional.
I really cant recommend highly enough. Thank you so much.

18 de março de 2022
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Resposta da FitKit UK

Thank you Matt! We really appreciate your review.

Avaliado com 5 de um total de 5 estrelas

Straight forward to deal with

Straight forward to deal with. What I purchased was what was described.
Would definitely recommend.

17 de março de 2022
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Resposta da FitKit UK

Hi Peter, that's great to hear! Thank you very much for leaving us a review.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Weights arrived with DPD in a couple of days. Now I’ve no more excuses! Will definitely use again.

3 de março de 2022
logotipo da FitKit UK

Resposta da FitKit UK

Hi Neill,
Thank you for your review. We really appreciate it! We look forward to hearing from you in the future.

Avaliado com 1 de um total de 5 estrelas

Bought an excite hand cycle December…

Bought an excite hand cycle December went faulty February only used a couple of times, I was told to contact technogym as they would not have parts. Not good

18 de fevereiro de 2022
Avaliação não solicitada
logotipo da FitKit UK

Resposta da FitKit UK

Hi Surjit, unfortunately your item is outside of warranty and we do not have spare parts for your machine. As advised, these parts are only available directly from the manufacturer.
Kind regards.

Avaliado com 3 de um total de 5 estrelas

The weights were a bit battered

The weights were a bit dirty, rusty and knackered. But I guess they'll do the job once i've cleaned them....

3 de fevereiro de 2022
logotipo da FitKit UK

Resposta da FitKit UK

Hi Nicky, we are sorry to hear that you're not satisfied with the condition of your plates.

These are used plates and therefore will display signs of usage. If you are not happy to keep them, please email us on sales@fitkituk.com so that we can discuss a return with you.

Many thanks,
FitKit UK

Avaliado com 5 de um total de 5 estrelas

Awesome company

Awesome company, fast delivery, great value

31 de janeiro de 2022
Avaliação não solicitada
logotipo da FitKit UK

Resposta da FitKit UK

Thank you for your feedback again, we really do appreciate it!

Avaliado com 5 de um total de 5 estrelas

Precor 8 piece gym package…

Ordered the Precor 8 piece gym package along with adjustable bench, barbell and bumper weights. Fantastic products, boys were great that came and installed it. Very professional and quick!

22 de janeiro de 2022
Avaliação não solicitada
logotipo da FitKit UK

Resposta da FitKit UK

Hi Jay,

Thank you very much for your feedback, it is much appreciated and we are really glad you're happy with your Precor set.

Avaliado com 5 de um total de 5 estrelas

Spoke to the team at FitUK about a life…

Spoke to the team at FitUK about a life fitness cross trainer , they were very helpful , ordered the machine it was delivered installed within 10 days.
The on site delivery team are a credit to your business, professional,respectful, informative I would highly recommend FitUK to anyone looking to purchase fitness equipment

Thank you very much FitUK 👏

21 de janeiro de 2022
Avaliação não solicitada
logotipo da FitKit UK

Resposta da FitKit UK

Thank you for giving us some feedback Chris, we really appreciate it.

Avaliado com 5 de um total de 5 estrelas

Once again perfect service

Once again perfect service from fit kit uk, really happy with the quality and customer service. I’ve been ordering from them since the first lockdown and they’ve never let me down in the best part of two years.

20 de janeiro de 2022
logotipo da FitKit UK

Resposta da FitKit UK

Thank you Ben, we really appreciate your feedback! Glad you are happy with your kit once again! :)

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