Very helpful staff and reliable service. Just disappointed you have moved from DPD who i consider efficient and supported by an App which gave regular updates on the delivery etc to DHL who give no in... Ver mais
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Veja o que dizem as avaliações
Over the last 14 years I have been able to rely completely on Fittleworth for my stoma products. I do not have to worry about late delivery or an incomplete order. On the very rare occasions that the... Ver mais
A empresa respondeu
I've used Fittleworth since 2015 & I can't recommend them highly enough. They've never let me down, they've always advised me if I've ever had any queries. I wouldn't use any other supplier.
A empresa respondeu
There was no prior message to indicate delivery slot this was not a DHL delivery. the driver had his own white van. He rang the door bell and before I opened the door to receive my delivery, he had be... Ver mais
A empresa respondeu
4,4
Excelente
709 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Experience of Fittleworth over 13 years.
Fittleworth have always been quick and efficient. Their staff are friendly and helpful. You are kept informed of your orders progress and receive the delivery date.
6 de junho de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear you find our service quick and efficient, and that our team is friendly and helpful. It’s great to know you feel well informed throughout your order, and that the delivery information gives you peace of mind. Your support means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful staff
Very helpful staff , sorted prescription issues with my GP practice . Recommended
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear our team was able to help resolve the prescription issue with your GP practice. Your recommendation means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
I was new to Fittleworth but what a great company.
I was new to Fittleworth after having a colonoscopy but the stoma nurses at the hospital presented me with a Fittleworth bag containing everything I needed. I was really impressed by this but of course hadn’t any experience with ordering from them. I was immediately impressed with the Fittleworth contact I spoke to when making my first order. What a very professional company, I have now had almost six months experience and I can say without doubt they are the best company I have ever dealt with. The delivery service is excellent and you can rely on the delivery coming on the confirmed date. There is nothing negative to say about them, their service, ease of ordering and delivery is worthy of ten stars.
Thank you Fittleworth and look forward to many years of dealing with you.
29 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you for your wonderful feedback—we’re truly delighted to hear about your positive experience. It’s great to know that you felt supported from the very beginning and that our team has made such a strong impression. We’re especially pleased that you’ve found our ordering process and delivery service reliable and easy to use. Your kind words mean a great deal to us, and we look forward to continuing to support you.
Regards
Joana, Customer Experience Specialist – Fittleworth
Resposta da Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear you find our team friendly and helpful—your support means a lot to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
In all they atre doing fine the only…
In all they atre doing fine the only problem I have is that the vents on the illyostamy bags don't release the air and I end up with the bag full of air
21 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you for your feedback—we’re pleased to hear you’re otherwise happy with the service. We’re sorry to hear about the issue with the bag vents. As this is related to the product design and manufacturing, we’d recommend getting in touch with us if you haven’t already so we can raise this on your behalf and support you further. Our team is always here to help.
Regards
Joana, Customer Experience Specialist – Fittleworth
When I first contacted Fittleworth I…
When I first contacted Fittleworth I was embarrassed and unsure of this new equipment need. They were friendly and professional and ordering was easy. Have now ordered may times; everyone I've ever spoken to is still friendly and professional and they are always courteous, honest about delivery (for which you get an hour slot on a given day texted in advance) and just plain nice to deal with.
3 de junho de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you for your kind feedback. We’re so glad we could put you at ease and that you continue to have a positive experience with our team—we really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Site is easy to use and if you need…
Site is easy to use and if you need help the people are very helpful
1 de junho de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you for your kind feedback! We’re so pleased to hear that you find our site easy to use and that our team has been helpful when you’ve needed support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Easy to contact
Easy to contact, very helpful staff and informative about deliveries. Many Thanks
15 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you for your kind words! We’re really pleased to hear you found it easy to get in touch and that our team was helpful and kept you well informed throughout the delivery process. Many thanks for your feedback!
Regards
Joana, Customer Experience Specialist – Fittleworth
Simple and efficient ordering great…
Simple and efficient ordering great delivery.
31 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you for your feedback! We’re delighted to hear you found the ordering process simple and efficient, and that your delivery met expectations.
Regards
Joana, Customer Experience Specialist – Fittleworth
Been receiving the products for seven…
Been receiving the products for seven years and the service has been brilliant.
I do identify however, that if I send an email about not needing the complimentary wipes and bags and I never need the plastic connectors - I receive no response whatsoever and it is very hit and miss if my requests are carried out. I hate the waste when these items build up.
The product has recently changed and the adhesive is now a problem as it remains on the skin on removal of the bag.
29 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you for your continued support over the past seven years — we’re delighted to hear you’ve found our service brilliant overall. We’re sorry to hear about your recent experience regarding the unwanted items and lack of response to your emails. We understand how frustrating this must be, especially when it leads to unnecessary waste, and we’ll take this feedback on board to improve how requests are managed.
We’re also sorry to hear about the issue with the product adhesive. Your comfort is very important to us, so please do get in touch with our team so we can look into this for you and explore possible alternatives. Thank you again for your feedback — it really helps us improve our service.
Regards
Joana, Customer Experience Specialist – Fittleworth
DO NOT USE
As with others on here the delivery of supplies is absolutely appalling. I have also been left without supplies in the past and had to arrange for someone to take me to a hospital to collect some emergency pouches. I have a specific contact who does his very best to assist but I am constantly being told supplies are to be delivered on a specific day only for the goods to not turn up. Do not use this company, they are extremely unreliable and Fittleworth, do not tell me to email or call you, I am waiting for a management response to latest fiasco from yesterday
28 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
We’re very sorry to hear about your experience and the issues you’ve faced. Please be assured this has been passed to management, and both they and the person who looks after your account are actively looking into this and working to resolve it as quickly as possible. They will be in touch as soon as they have an update.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful and friendly and very easy…
Very helpful and friendly and very easy to order
22 de abril de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you so much! We’re thrilled to hear you had such a smooth and positive experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Friendly helpful and professional.
7 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you so much for your kind feedback. We’re delighted to hear you found our team friendly, helpful, and professional.
Regards
Joana, Customer Experience Specialist – Fittleworth
Resposta da Fittleworth Medical
Thank you so much for your kind words. We’re delighted to hear you’ve had such a positive experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
good customer relations and contact
good customer relations and contact. pleasant staff to deal with. deliveries always quick and always on time. thank you at such a difficult time .
28 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
We truly appreciate your lovely feedback. It’s wonderful to know our team has been able to support you and provide a reliable service when it matters most.
Regards
Joana, Customer Experience Specialist – Fittleworth
Reliable but some delivery issues.
In the main I have found Fittleworth to be very reliable and staff cordial and always helpful. My only concerns are that deliveries are needlessly split when incomplete prescriptions are received from my medical practise. As I always hold a small buffer stock this is unnecessary. I have also in the past asked for deliveries to be made after specific dates e.g. when on holiday and nobody available to take delivery, but these seem to be ignored. Other than this deliveries are made on time and as promised.
28 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you very much for your detailed feedback. We’re pleased to hear you’ve found our service reliable and our team helpful. We also appreciate you highlighting your concerns regarding split deliveries and delivery dates—this is valuable feedback and will be shared with the team to help improve our service. Thank you for your continued support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Great Service
The reminders are useful. When contacting the staff by phone they are unfailingly courteous, friendly and extremely helpful and go beyond just taking the order for required items. They listen to any issues and try to suggest alternatives where possible.
Delivery is always prompt and the Delivery Personnel reliable and deliver right to our front door and we are not one of the easiest to find.
20 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you so much for your thoughtful feedback. We’re delighted to hear our reminders are helpful and that our team has been able to provide such courteous and supportive service. It’s also great to know your deliveries have been reliable – even to a tricky location!
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent service
We have always had a prompt professional service from Fittleworth. Ordering is simple and delivery is excellent too. Never had any problems with any aspect of Fittleworths service.
21 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you so much for your wonderful feedback. We’re delighted to hear you’ve consistently received prompt and professional service, and that ordering and delivery have been smooth for you.
Regards
Joana, Customer Experience Specialist – Fittleworth
Really helpful staff
Really helpful staff.
When there was an issue with my prescription they sorted it out and sent a delivery out within 24 hours.
good delivery.
good products on offer
20 de abril de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you so much for your kind feedback. We’re really pleased to hear our team could resolve the issue quickly and get your delivery to you promptly.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent customer service
The customer service was brilliant from start to finish.
26 de maio de 2026
Avaliação não solicitada
Resposta da Fittleworth Medical
Thank you so much for your kind feedback. We’re delighted to hear you had a brilliant experience from start to finish.
Regards
Joana, Customer Experience Specialist – Fittleworth
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