Fix-It Right Plumbing Avaliações 

66
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Jared called before he came, he introduced himself to me, than he installed my water heater without taking a break. He cleaned up after himself & made sure everything was working ok & than I paid him.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a sewerage issue with a household packed full of my family, grandkids et al ie toilets important 😉 Got Jared to come sort the problem, took me through the steps and explained it all includin... Ver mais

Avaliado com 5 de um total de 5 estrelas

Thane was fantastic at diagnosing the blockage and where exactly it was occurring. It has occurred from a collapsed pipe near the back deck. He then set out my options available to me with fixed costs... Ver mais

Avaliado com 1 de um total de 5 estrelas

Keep away from this organisation to retain your sanity. Last week booked urgent leaking issue where inlet connects to washing machine hose. Appointment scheduled. Waited. They re-scheduled. Waited.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Encanador

Escrito pela empresa

Fix-It Right Plumbing is a professional maintenance plumbing company with our head office located in Carrum Downs, Melbourne. Servicing the greater Melbourne area, Geelong and Canberra we specialise in emergency and maintenance plumbing problems on domestic and commercial properties. We can help with blocked drains, hot water faults and replacements, dripping taps, leak detection, toilet problems and burst water pipes. We pride ourselves on providing outstanding customer service and ensure that we get to the bottom of your plumbing issue to prevent the problem from re occurring - saving you time and money.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

66 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as avaliações

(66)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

FIR Plumbing Waterworks Review

I commend Thane for his superlative customer service and consummate professionalism.
Why?
He listened to me, delivered and installed the tapware as we'd discussed, and consulted me throughout the two (2) days he worked here.
Everything works; no need to battle my tapware into submission. Leaks? What leaks? There are none. And as for my new baby Clydesdale shower rose, oh, what a delight it is...
Efcharisto, Thane.

4 de julho de 2024
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Viktoria,
Thank you so much for the amazing feedback! I’m super pleased to hear you are happy with all the tap ware choices and that it’s made your day to day tasks a breeze.
Feel free to reach out should you ever need, Thane
Fix-It Right Plumbing

Avaliado com 1 de um total de 5 estrelas

Very Disappointing and Expensive

It was a very disappointing experience—I will not go near them again! They were engaged to fix a leaking pipe behind a retaining wall. They spent about two hours digging a 70 cm deep hole and did not reach the leaking point to fix it. They then packed up and presented a bill for $885. They also quoted me over $5,000 to connect a 15-meter copper pipe (3/4") above ground!

18 de abril de 2024
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Sharif,
Thank you for taking the time to leave some feedback.
I’m disappointed to hear you are unsatisfied with the service you received when I came out to look for your hidden water leak.
As we addressed before proceeding with works, it was a job we must do in stages and do some investigation to find the leak and offer the best long term solution.
Unfortunately we were unable to find and rectify the leak on the day for you, as it seems to have been hidden behind your retaining wall or underneath your driveway, which you said you did not want removed or damaged.
As far as alternative solutions go, we offered you further leak detection works from of our leak detection specialist, or to bypass the water leak and avoid any deconstruction to your retaining wall.
With the pricing, the quotation for the bypass works was less than $5,000 and isn’t all just the cost of copper. A lot of time, specialised equipment, and training goes into these jobs to ensure they are done correctly at a very high standard, to ensure our customers are satisfied and have healthy plumbing long term in their home.
We are confident the pricing we provided for you on the spot, is competitive for the results we deliver but understand that everyone has different budgets and expectations around this.
I wish you all the best for your home and a successful fix to your water leak.
Regards, Ryan.
Fix-It Right Plumbing.

Avaliado com 4 de um total de 5 estrelas

Good service

They charge upfront without identifying the problem - then find they cannot fix it, make another appointment, do not keep it as held up on another job - and pay over $600 for nothing -
I need to update my review - the company responded very positively. to my review, explained the issue and refunded any monies I had paid - will now look to give them another try in the future - very nice to see.

10 de janeiro de 2024
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hi Greg,
Thank you for feedback and understanding.
I’m glad we could restore the faith and trust in us, that means a lot to us.
We will take all of your feedback onboard. Thank you again. If there is anything else in the future please reach out to us and we be able to help.
Thanks, Jarryd
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Thane did a great job sorting out a…

Thane did a great job sorting out a blocked toilet. He was efficient and punctual and clearly explained what repairs were needed. Pleasant manner and left the area clean after completing the job.

20 de dezembro de 2023
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Carmel,
Thank you so much for the great feedback. Very glad I was able to assist with your blocked toilet there in Niddrie. Please don’t hesitate to contact us again in the future!
Thanks, Thane
Fix-It Right Plumbing

Avaliado com 4 de um total de 5 estrelas

Very prompt service

Very prompt service. Ryan did a great job and was very helpful.

30 de novembro de 2023
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Kelly,
Thank you for taking the time to write a positive review. It was a pleasure to be able to connect your washing machine for you in your wonderful home in Werribee.
I’m glad to hear you are happy with the quality of my workmanship and finished result.
Thanks again for choosing Fix-it Right Plumbing,
Ryan

Avaliado com 5 de um total de 5 estrelas

Down Pipe and Rainheads

Our seven year old house had 4 storm water metal drains that were below ground and were now rusting and leaking water into our foundations.
Also we had 7 rainheads that weren’t big enough that had the potential become blocked and back flow into the 1st and 2nd stories of the house.
Like with my other dealings with Mitch he quoted the job before commencing the work - something that not all plumbers do.
He quickly enlarged the size of the rainheads and then raised the above ground with plastic pipes. I found Mitch to be thoughtful, quick and very neat. I would strongly recommend him.

27 de novembro de 2023
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hi Geoff, thanks for taking the time to leave some great feedback! I’m glad we could sort out the stormwater issues around your property. If you ever have any future plumbing needs I’d be happy to hear from you. Thanks again, Mitch

Avaliado com 4 de um total de 5 estrelas

Hot Water System

Our hot water system was broken last week My husband found Fix It Right in google as the review was high. He called Fix It Right and within the day a plumber named Mitch came to check the damage. He gave us the options of what to install and recommended the gas hot water system with 5 star rating. He explained to us why it's better than our previous hot water system. Right away he installed and finished with everything around clean and not in mess. I am pleased as I'm particular on OH&S. Also Mitch checked up all taps in the house and today he came again and replaced the tap in our room. I am so happy with the kind of tap that he installed as per his suggestion. Well done Mitch and Fix It Right.

22 de junho de 2023
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hi Melissa,
Thanks for the great feedback! I’m glad we could get your hot water issues sorted as well as a leaking tap you had there in Carrum Downs. If you have any future plumbing needs we would be happy to hear from you again.
Thanks again, Mitch
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Thane did a great job installing a new…

Thane did a great job installing a new toilet and fixing some leaks.

Very professional and friendly service.

Highly Recommended.

22 de maio de 2023
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Deb,
Thank you for your kind review. I’m glad I could sort out your toilet and your leak there in St Kilda East for you. If you ever need plumbing work done in the future, please don’t hesitate to call.
Thanks again, Thane
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

highly recommend! very happy

Joshua turned up just as expected, lovely guy very efficient,very happy he could sort out the problem without having to leave and come back with parts, he sorted all our taps and nice clean work......my dear old Dad was very impressed with that ;) we are all looking forward to hassle free showers now... Thanks again so much - I will be very happy to recommend you guys :)

17 de maio de 2023
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Thanks Nancy for the great review. I’m glad your dad was happy with the final product. Tell him I’m sorry I couldn’t do the job for a bottle of brandy like the good old days hahaha. If you need any help in the future I would be more than happy to help. Kind regards, Joseph
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

I would highly recommend fix it right…

I would highly recommend fix it right plumbing. We have needed their services three times recently. From first contact to all of the plumbers and apprentices contact has been friendly and professional. Each time we have been provided with a clear plan if the work required and an upfront, final estimate. Service is always prompt and work done either immediately or the next day. Thank you to Jack and Ethan for their hard work under very difficult circumstances this week. They have replaced all leaking gal water and gas pipes under our 1930’s house. No mean feat and they have been courteous and professional throughout. We’re now leak free and safe. Thank you again Jack and Ethan.

28 de fevereiro de 2023
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Sara, A big thank you for trusting in our team to get the job done right at your house in Hampton. It was very tight under the house for Ethan and I but no job is too much trouble. Replacing your old water and gas lines are a great way to know that everything will last a life time .
Thanks, Jack and Ethan

Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, responsive and great quality service - thanks Josh

11 de fevereiro de 2023
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey there Mike!
Appreciate you taking the time to write a review for us!
It was a pleasure to meet you, if you ever need us again please don’t hesitate to call us back.
Thanks, Josh
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Today l had Jarrod come out to do some…

Today l had Jarrod come out to do some plumbing repairs. He was very polite hard working and professional. I would highly recommend him to anyone in geelong.and so responsive. I called in the morning and same day service. Awesome call Jarrod.

18 de dezembro de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Maria,
Thanks again for choosing FIX-IT RIGHT PLUMBING.
It was a pleasure to help at your lovely home in East Geelong.
I'm glad we could change over those basin taps, they look great and also repair that troublesome toilet. If there is anything else in the future, please reach out to us and we'll be able to help. Thanks, Jarryd
Fix-It Right Plumbing

Avaliado com 2 de um total de 5 estrelas

Be wary of price escalation for additions

The experience was very unpleasant as Jack the plumber from Franston who came to my house was intent on seeing how he much he could increase the charges. The original quote was for $1050, but he then offered to fix two leaking faucet while he was there but refused to give me an estimate of the cost until he had been to buy the mixers. As he had bought the mixers I then felt morally obliged to proceed despite him saying that the total charge was now $2055 without any breakdown of the costs. He was both reluctant and obtuse when I asked how he worked out the $1000 increase of the original quote. He just said that is the price for everything. When I pressed him why the charges went up so much he said that it was about $300 for each faucet and did not reveal that he had added $250 to take the concrete cuttings to the dump. He clearly could have given me an estimate of his charge before he went and bought the mixers but he refuse to. $300 was his standard charge for replacing a mixer which had I known this in advance I would have done it myself. Just be careful to insist on an estimate beforehand and don't accept it if the plumber says he can't give an estimate. As a retiree I would have gone to the dump to save $250 and would have fixed the faucet leak myself. $300 per faucet while the plumber is already on site is excessive.

28 de novembro de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hi David, Thank you for your time on the phone just now.
I appreciate you sharing your opinion on our service and processes. This type of feedback helps us close any gaps and improve. Thank you for mentioning on the phone that Jack was a lovely guy and that you were happy with the plumbing work he carried out. I'll be sure to pass on that your main criticism was around our fixed pricing model and that Jack wasn't able to provide an estimate of pricing before he managed to source the correct parts for the job. Jack was attempting to give you an accurate price once he sourced the part from the supplier as per our processes. We aim to be upfront and as transparent as possible and we'll do our absolute best to make this clearer in the future. Best wishes, Claire
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Fantastic Service

I had tried 5 plumbers before discovering FixIt Right and so glad I did. Booking process was excellent and fitted in to my schedule. Jack came and went through the house and checked everything and gave me a detailed inventory and cost for what was required. I was able to decide what was needed to be fixed first and he started work on the gas regulator first. Everything done as requested,with good quality fittings and no mess to clean up. Highly recommend Jack and the business; it’s a pity more tradesman weren’t as thorough as these people. Costing up front was wonderful for planning. Thanks Jack!!

7 de dezembro de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Paula, thank you for this amazing 5 star review. It was my pleasure fixing all those plumbing issues you have put up with over the years at your house in Hastings. Like your first experience, if you need us again we will be super quick to return. Cheers, Jack
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Much appreciated!

Jack arrived promptly and dedicated himself to solving the problem. Jack found there was a leak in a pipe under our concrete path. Rather than cut out the concrete and having further repairs to do, Jack went above and beyond, crawling under the house, searching for a long while to find the buried pipe that led to the concrete path.

We greatly appreciated his effort as it spared us the cost and time of cutting and replacing a section of the concrete path, which also would not have looked a good match with the old path once repaired.
Jack gave lots of time to explain what he was doing and why, with great service. Much appreciated!

29 de novembro de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Cathy and Daniel,
A huge thank you for writing a review. I appreciate the fantastic feedback and realising the effort I did to get you the best result possible. It was a tricky one but we got the job done at your house in glen Waverley. Good luck with the renovations. Cheers, Jack
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Great company to deal with

Great company to deal with, always honest and up front. Would recommend them to anyone

24 de novembro de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hi Michael,
I’m very glad to hear that you were happy with our service and thank you for taking the time to write such a great review!
If you would like to get any plumbing jobs sorted in the future, don’t hesitate to give me a call! Thanks, Nathan
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Childers Street Mentone

Childers Street Mentone. I have to give Jack 5 Stars , Very professional on how he explained what he was looking for and what he had to do when he worked out what the problem was, at the same time he explained how he would quote what had to be done. He went about his work very methodical and made sure the job was completed before he left and made sure we were happy with what he had done. Both My Wife and I will have no hesitation to call on FIX- IT RICHT PLUMBING when we require any Pluming that may have to be looked at.

13 de outubro de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

G’day Bob, thanks for taking the time to write a review. I know they are a little tricky to write. I appreciate the kind words. I’m glad we could find and fix the leak that was getting under the floating floors at your apartment in Mentone. If you need anything else, we are only a call away. Thanks, Jack
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Fixed right- straight away!

Very happy with the service that was provided. My landlord called to get the hot water service looked at because it wasn’t working and someone came out straight away and helped fix what others in our area couldn’t figure out! Will highly recommend to all our friends and family.

26 de agosto de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Thanks Christina for the great review. I so happy that we could resolve the issue other plumbers couldn't. We would be more than happy to help with any other plumbing issues you have in the future. Kind regards, Joseph

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Have used this service last year and both experiences were great. Excellent service would highly recommend.
Jarryd came out with his assistant this time. He was prompt, efficient, friendly and careful.
Thankyou so much- I wish all trade service people were as good as this.

25 de agosto de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Jane,
Thanks again for choosing FIX-IT RIGHT PLUMBING, and your ongoing business.
It was a pleasure to help you at your mother's home in Altona. I really hope she finds it much easier to use her taps now after they were serviced. If there is anything else in the future please reach out to us and we be able to help. Thanks, Jarryd
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Fixed right the first time.

My wife and I found Fix It Right Plumbing to be very professional. The service call was prompt and Joseph went about his work fixing our rather urgent problem hence avoiding a potential water flooding catastrophe in the kitchen. We highly recommend Fix It Right Plumbing to be an organisation you can trust to do the job right first time with the minimum of fuss and with no waiting around for tradesmen to turn up "sometime the next day" This is so frustrating and wastes our time as well !

22 de maio de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Thanks Chris for the awesome review. I can't believe your wife's family and mine come from the same area in Italy, such a small world.
I'm glad I could help solve all your plumbing issues. We would be more than happy to come back and help you in the future. Thanks again for the consultation too. I'll get my leg looked at soon.
Kind regards, Joseph
Fix-It Right Plumbing

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