Fix-It Right Plumbing Avaliações 

66
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Jared called before he came, he introduced himself to me, than he installed my water heater without taking a break. He cleaned up after himself & made sure everything was working ok & than I paid him.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a sewerage issue with a household packed full of my family, grandkids et al ie toilets important 😉 Got Jared to come sort the problem, took me through the steps and explained it all includin... Ver mais

Avaliado com 5 de um total de 5 estrelas

Thane was fantastic at diagnosing the blockage and where exactly it was occurring. It has occurred from a collapsed pipe near the back deck. He then set out my options available to me with fixed costs... Ver mais

Avaliado com 1 de um total de 5 estrelas

Keep away from this organisation to retain your sanity. Last week booked urgent leaking issue where inlet connects to washing machine hose. Appointment scheduled. Waited. They re-scheduled. Waited.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Encanador

Escrito pela empresa

Fix-It Right Plumbing is a professional maintenance plumbing company with our head office located in Carrum Downs, Melbourne. Servicing the greater Melbourne area, Geelong and Canberra we specialise in emergency and maintenance plumbing problems on domestic and commercial properties. We can help with blocked drains, hot water faults and replacements, dripping taps, leak detection, toilet problems and burst water pipes. We pride ourselves on providing outstanding customer service and ensure that we get to the bottom of your plumbing issue to prevent the problem from re occurring - saving you time and money.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

66 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as avaliações

(66)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Professional

Professional, polite, efficient and effective - end to end.
Initial information provided by phone enquiry was comprehensive and a call out arranged to suit my commitments.
Corey arrived on time and was meticulous in analysing the problem before clearly explaining and suggesting an appropriate solution. Costing was itemised before work proceeded with no obligation to proceed.
I was completely satisfied with the outcome achieved and would not hesitate to recommend Corey - he obviously takes pride in his work.
Toorak VIC

24 de março de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Thank you so much Judith. Your kind words are very much appreciated. I hope if you ever have any further plumbing issues, you do not hesitate to call us.
Kind regards, Corey
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Excellent service!

Wade & Ethan were great. Arrived on time, kept us fully informed of costs and time to do the work. No hesitation in recommending them or using them again.

22 de março de 2022
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Peter,
Thanks for the great review! We really appreciate your kind words. I hope you’re loving your new goose neck mixer tap and toilet. Good luck with all your house renovation plans! I hope all goes well.
From Wade & Ethan
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Efficient and respectful

Jack arrived on time, was considerate of the house and my sleeping baby, and gave me options and all the information to make a decision about our plumbing works. I didn’t feel pressured, and he did the work efficiently and to a high standard. I would use Jack and Fix it Right again!

12 de dezembro de 2021
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Louisa, thank you for writing a 5 star review. I know you're super busy with your newborn baby. I’m so glad you were happy with my work and your new kitchen sink tap at your Ivanhoe home. Hope we can be of help for the bathroom Reno that’s to come. Wishing you a safe & happy Christmas! Cheers, Jack
Fix-It Right Plumbing

Avaliado com 4 de um total de 5 estrelas

Jarryd came on time called B4 arrival

Jarryd came on time called B4 arrival. Scoped the work provided what was needed before starting. Completed work cleaned up,explained everything so it was understood.

6 de dezembro de 2021
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Steve, Thank you so much for the review! It was great to be able to help you out and get your stormwater flowing from your lovely home in Yarraville. It was great to get to the bottom of your problem and find out exactly what was going on, and come up with a plan to fix it. Wishing all the best for the Christmas Season. Thanks again, Jarryd
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

We had backed up toilets and showers

We had backed up toilets and showers, due to broken pipes. Hector was professional and courteous. He had time for my silly questions and explained everything to me clearly as well as giving me options. Everything was done the way he explained. Very happy with this service
Thanks Hector

10 de junho de 2021
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Cheryl! It was our pleasure to fix your sewer at Waurn Ponds! Happy that we got to the bottom of it and now we know that it won’t get blocked again. All the best, Hector
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Customer service, quality work and efficient use of time!

Well, what can I say apart from massive superlatives! Jack came to the appointed time right on, he sought clarification on the tasks, offered options and spent time clarifying the total costs.

After his first visit, he roughed in the plumbing as agreed. The work was clean, accurate and used quality fittings. He also attended to a few odd plumbing jobs at short notice. Jack’s communication and customer service was very professional.

Totally recommend his work.

1 de junho de 2021
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hey Peter,
Thanks the 5 star review! What can I say.. such a friendly and down to earth customer. It was my pleasure to sort out your plumbing issues after moving to your new house in Mount Eliza. Can’t wait to get stuck into the second stage of your project. P.S. still one of the best pumpkin soups I've had, thank you!
Cheers, Jack
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

The service was fantastic all round

The service was fantastic all round. I made an urgent booking at 7am after a terrible night of flooding in the house...within 3 hours I had an incredible plumber at the door to assess and fix the problem. I was given a clear and reasonable quote and the work carried out was quick, efficient, and effective. Joseph even took all the rubbish away with him. Nice, reliable, and friendly. Highly recommend to anyone with gutter or drainage issues and blockages for quick and incredible service ! Thank Joseph for fixing our issue.

11 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Joseph

Joseph called and rectified my hot water tap in my downstairs bathroom. Friendly, polite and efficient and I will certainly recommend this company to my friends.
Many thanks Joseph.

12 de abril de 2021
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Thank you Josephine for your kind words. That hot and cold tap won't cause you issues for a long time. If you encounter any other plumbing issues in the future, I'd be more than happy to come and help. Kind regards, Joseph
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Jack was very professional and prompt…

Jack was very professional and prompt in completing his job. He was very polite and did a good job . Happy with his work. Thank you Jack

28 de março de 2021
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Thank you so much Lorraine for the review. It gives me great joy to know that you were happy with my service. I'm pleased we could fix the leaking toilet at your home in Dandenong. Here again if you need. Cheers, Jack
Fix-It Right Plumbing

Avaliado com 5 de um total de 5 estrelas

Aaron from fix it right plumbing worked…

Aaron from fix it right plumbing worked on a complex flooding problem on my property that other plumbers could only guess what the issues were. Aaron used the latest in technology to isolate the exact problems without doing exploratory work first. This saved me time and money. He was an absolute gentleman, up front and honest. I cannot recommend him more highly. If you’re in need of a plumber in the Geelong surf coast region, l would call upon Aaron. Especially if you want things done right the first time.
Well done Aaron and thank you 😊

11 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From a hidden leak under the driveway to dog ball drain disaster!

We contacted Fix It Right Plumbing to investigate a mystery water leak which had caused our water bill to double. They sent out their plumber, Arron Kirwin on Tuesday 4th August to assist.

Arron ran a series of tests and confirmed that there was definitely a leak but was unable to ascertain the exact source of the leak. He advised that he suspected it could be under the concrete driveway but needed to conduct an acoustic test to help pinpoint the source. As it was raining quite heavily that day, the acoustic test would not be able to be done effectively due to the interference by the noise of the rain.

Whilst here, Arron also checked all the internal taps inside the house, and cleaned the tap filters which were dirty and fixed the water pressure issue in our en-suite shower which has made my husband very happy! This was all done at no additional charge.

Arron returned on Thursday 6th August and to conduct the acoustic test. He was able to confirm that the water was in fact underneath our concrete driveway as he had suspected. He drilled a few small holes across the driveway and ran a gas pressure test to pinpoint the exact location of the leak and then he cut a very neat and small hole (about 50 x 50cm) in our driveway and found the pinhole sized leak in the copper pipe and repaired it. He said it looked like it had been leaking for quite sometime but because of where it was, it had made it difficult to find, especially considering the leak in the pipe was the size of a pinhole!!

Whilst here, we asked Arron if he could also check our storm water pipes. Arron put his camera and water jets down the pipes and discovered that we had a major blockage in one of our storm water pipes just near our boundary under our front lawn. By now it was 4.30pm, so he would need to return another day.

He returned again on Tuesday 11th August. He dug a small 1m deep hole in our clay soil to expose the storm water inspection pipe and junction where the blockage was and tried to blast it with jets but it wouldn’t budge. He managed to get a camera down past a tight tangle of tree roots and discovered that there was not only tree roots blocking the pipe but also the remains of a soccer ball, a tennis ball, a rubber ball and a spiky dog ball! Unfortunately, they were about 500mm past our boundary, but still technically in our pipe, so our problem.

After discussions with some of his colleagues about how best to tackle it without having to involve the local council, it was decided that a much larger hole would be needed to get better access to the pipe on our side, to try and pull the balls out and then replace the pipe which was damaged and leaking.

Some reinforcement arrived with the boss, Richard, driving from Carrum Downs to Werribee with a small bobcat digger. Richard and his digger made quick work on the hole and Arron was thankfully able to reach down into the pipe and remove all the balls and clear the pipe.

Whilst Arron was doing this, Richard raced down to buy some additional supplies needed to repair the pipe and also a concrete sewer inspection pipe surround cover to put over the storm water inspection pipe in the front lawn.

When he returned, my husband mentioned that he had been looking at getting one of the concrete surrounds for sewerage inspection point in the back yard, so Richard jumped back in his van and raced back down to buy another one and when we asked how much it was, we were told there was no charge.

Arron then replaced and repaired the storm water pipe and then he and Richard filled the hole back in and cleaned up the area as best they could, which was tricky being sticky clay soil!

We were very impressed with both Arron & Richard’s professionalism. They both followed Covid-19 Safety measures with mask wearing and social distancing and Arron even offered hand sanitizer.

Arron was very knowledgeable and was always polite and friendly. He provided a courteous phone call or text prior to arriving each day and was either early or right on time. He was also very tidy and clean and explained every step of the process, including costs involved and options for what turned out to be two very tricky issues and a huge 3 day effort.

We would not hesitate to recommend the services of Arron and Fix It Right Plumbing and will definitely be using them for any future plumbing services we may require in the future. The professionalism displayed as well as attention to detail and customer satisfaction was second to none.

12 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding customer service

Thank you Daniel for replacing my hot water system that decided to die right before Christmas. Daniel has visited a couple of times for different reasons and was very helpful and professional in quoting a fair price for a hot water unit. Install was quick and easy and I had hot water back by lunchtime.

I have used Fix It Right Plumbing 4 times in the past year for various plumbing issues (my old house is showing it's age) and they are now my go to company for plumbing. They don't keep you waiting all day and when they say they will be there by a certain time, their promise holds true.

Thank you Daniel for helping me this past year, Merry Christmas and Happy New Year.

10 de dezembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Its the first time we have used…

Its the first time we have used fixitright plumbing frankston and James was helpful, courteous, turned up on time, rang us to advise he was coming, cleaned up afterwards and was competitive with pricing and did an excellent and thorough job. Nothing was too much trouble.

30 de agosto de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

James came in on time and sorted our…

James came in on time and sorted our hot water system

26 de agosto de 2019
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Hi Sam, we are so glad that James could get you back up and running again. Turns out it was not a complicated job but James was happy to help non the less. Thanks again for sharing your experience

Avaliado com 5 de um total de 5 estrelas

Great service by James

Great service by James friendly and very capable all done all returned as was and able to get my water working again

20 de agosto de 2019
Avaliação não solicitada
logotipo da Fix-It Right Plumbing

Resposta da Fix-It Right Plumbing

Wonderful news about your water line Helen. James was really happy he could get you water the same day and complete the job over two days. He was very concerned about ensuring you could use your home even while he was working on the main line and we are glad to hear everything went smoothly with your job. We really appreciate you taking the time to write a nice review. Thank you

Avaliado com 5 de um total de 5 estrelas

I was very impressed with all the…

I was very impressed with all the workmanship by James he was very efficient and honest about what was needed to be done I would highly recommend this company. Costs were explained along the way which was most helpful, thank you.

7 de agosto de 2019
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

We are very glad to hear that James could take care of your water leak issue as well as quite a few other things like, servicing your tap ware, sorting your water pressure issue and ensuring your hot water system was up to scratch as well. Happy to help anytime Kay and glad your experience with James went well. He really does go over and above for all of our customers

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, fixed problem, arrived as specified.

19 de julho de 2019
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Thanks for you review Joy, we are always happy to help and are just a phone call away

Avaliado com 5 de um total de 5 estrelas

Adam was very thorough and diagnosed…

Adam was very thorough and diagnosed the exact problem (after having been misdiagnosed before) since his expertise is detecting leaks. Gave thorough explainations of possible solutions and took the time to explain it in layman terms. Gives the profession integrity. I will definitely be keeping his number and referring him to anyone who needs such services. 10 stars out of 5.

16 de maio de 2019
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Thank you very much MH for a very thoughtful and detailed analysis of your experience with Adam. Adam is a true professional and takes his job very seriously indeed. Leak detection is a very complicated and time consuming process and Adam really enjoys the challenge each and every time he attends a job. We are really glad to hear about your experience and thanks for sharing it on Trust Pilot

Avaliado com 5 de um total de 5 estrelas

I have used Fixitright plumbing for…

I have used Fixitright plumbing for several years now. they are prompt, polite and very efficient. Highly recommended.

Matthew O'Sullivan
Carrum

19 de junho de 2018
Avaliação não solicitada
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Resposta da Fix-It Right Plumbing

Mathew it has been a pleasure to be able to help you over the years with your plumbing problems, thank you very much for taking the time to write such a positive review. Please let us know if there is anything else you need. Ill pass your kind words onto the team - Richie

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