James W, fitted out our bathroom in record time, 2 days working non stop to get it done for us. And what a lovely guy, polite, clean and tidy, happy, and appreciates the local visiting cat ( always a... Ver mais
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The tree team were very kind and easy to chat to if questions needed asking, their work was quick and precise regardless of the freezing weather and rainy skys. They worked efficiently as a team and w... Ver mais
A empresa respondeu
This review is for Stuart who fitted the kitchen and Tim and Jamie the electricians. Stuart was brilliant ! Very professional, Did a great job with good communication at all times. Tim and Jamie... Ver mais
A empresa respondeu
Hedge removal and cutting at no 20 we are no 21 private house paul shay stef and glyn arb team were very professional and made sure nothing came onto our carport or sheds nor any damage to our fence c... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We provide homes and create sustainable communities. The work we do matters because the lives we help matter. Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live. And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
Informações de contato
31 King Street, NR1 1PD, Norwich, Reino Unido
- 0808 168 4555
- hello@flagship-housing.co.uk
- www.flagship-homes.co.uk
4,6
Excelente
612 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had an issue with our French…
Had an issue with our French door/Window not opening, and John fixed it in 5 minutes. Incredibly efficient and made sure that it was working/that I was happy with the result. Great customer service :)
15 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Ky,
Thank you for taking the time to leave such a positive review.
We are pleased to hear that John was efficient and resolved the problem to your satisfaction.
Kind regards,
Matt
Instant Solution for Damp Concrete
Mark was very thorough in finding the issue that was causing dampness on the concrete. Went above and beyond helping clear the area and ensuring I knew how to take care of it moving forward. Flagship gets a 10/10 for the attentiveness and always ensuring the issues are sorted out first visit or arranging a follow up. Thank you Mark! Very polite and helpful
11 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Ty,
Thank you for taking the time to leave such a lovely review regarding the work completed by Mark.
We are pleased to hear how he was polite and that you felt he went above and beyond.
Our aim is to provide this type of helpful service to all of our customers.
Kind regards,
Matt
A very hard working and pleasant man…
A very hard working and pleasant man and very pleased with the work he done to my bathroom and made into a wet room and very happy cleaned up after every he was here
Linda keenan
12 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Linda,
Thank you for taking the time to leave a review.
Our operatives pride themselves on ensuring that their work meets our customers needs and is completed to a high standard, so we are delighted to hear about your experience.
We will be sure to pass on your comments to them.
Kind regards,
Matt
Johnny the carpenter 🪚
We had Johnny the carpenter come round to fix a plinth under a cupboard as it got wet as a result of a leak. He was very professional and polite. He did the job that needed doing and was very efficient with his job.
12 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi MoSeS,
Thank you for taking the time to leave a review.
We are so pleased to hear that Johnny was professional and polite and was able to resolve the issue you were having.
It is great to hear how his work made a difference, we will be sure to pass on your feedback.
Kind regards,
Sophie
The work carried out today was very…
The work carried out today was very good. Tayla Jane was very good,professional,and kind.
Very pleased with her work.
11 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Sally,
Thank you for your lovely review.
We’re so pleased to hear that Tayla-Jane provided a professional and kind service during your call out. It’s great to know she made the visit a positive experience and did such a fantastic job.
We will be sure to pass on your comments to her.
Kind regards,
Sophie
Absolutely amazing quick efficient…
Absolutely amazing quick efficient brilliant job. Very good with our kids and Dog would recommend these two too anyone well done and thank you.
11 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi James,
Many thanks for such a lovely review.
We are so pleased to hear that our operatives made such a positive impression. Our staff always aim to complete their work to a high quality and work efficiently to minimise the impact to your day.
We are pleased to hear that every member of the family enjoyed their visit!
Kind regards,
Sophie
Excellent work in a very awkward space
Excellent work in a very awkward space, friendly and professional.
11 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Vicki,
Thank you for taking the time to leave such a positive review.
Our operatives pride themselves on ensuring that their work meets our customers needs and is completed to a high standard.
We are pleased to hear that the operatives were friendly and professional.
Kind regards,
Sophie
I’ve had a couple of flagship staff…
I’ve had a couple of flagship staff come out to my property the last couple of weeks.. both lee and john have been quick, and extremely good at their job.. sorted the problem, and very good with their customer service skills..
11 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Rhiannon,
Thank you for your kind comments.
Our operatives and engineers are committed to delivering quality workmanship, taking care to complete all work to a strong standard while ensuring that you, our customer, are looked after.
It’s great to hear that you’re pleased with the work done.
We will pass on your lovely feedback to both Lee and John.
Kind regards,
Sophie
We had a lovely flagship guy called…
We had a lovely flagship guy called James w, very friendly, easy to talk too about the work being done he worked very quickly and done a fantastic job! Thankyou very much James w. :)
10 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Stacelou,
Thank you for your lovely review.
We’re so pleased to hear that James W provided a friendly and helpful service during your call out. It’s great to know he made the visit a positive experience and did such a fantastic job.
We will be sure to pass on your comments to him.
Kind regards,
Sophie
Amazing repairs from Johnny and Devon…
Johnny and Devon came to complete works on my windows/ doors and bathroom today. Lovely, respectful men & done a fantastic job! Pleased with the service all round.
10 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Chenice,
Thank you for taking the time to leave a review.
It's great to hear how our operatives worked respectfully to do such a fantastic job.
It is our aim to leave every customer pleased with the service they receive and we are pleased to hear that Johnny and Devon did this well for you.
Kind regards,
Sophie
Very good all round service
Very good all round service the tradesman mark was very helpful and polite 10:10
10 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Jamie,
Thank you for taking the time to leave such a lovely review.
We are pleased to hear how our operative was polite and that you received good service.
Our aim is to provide this type of helpful service to all of our customers, and we are very grateful to you for taking the time to provide your feedback.
Kind regards,
Sophie
I had Johnny and guy at my property…
I had Johnny and guy at my property today, whilst I was at work to fit new internal doors, my neighbour let them in, and she said that they was very polite, they even locked up and brought the key to my neighbour.
I was very please with the work that they had done today. No mess, if it wasnt for my new doors I would even know that has been In my property.
And they even rinsed out their mug, very please with the work they have done today
9 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Heather,
Thank you for taking the time to leave such a lovely review.
It's great to hear how Johnny was were able to complete the works causing as little disruption as possible, and to a good finish.
Our aim is to provide this type of professional and efficient service to all of our customers, and we are very grateful to you for taking the time to provide your feedback.
Kind regards,
Sophie
James came and changed the lock on my…
James came and changed the lock on my shed door. He was nice and friendly and explained everything he was doing and had done. GREAT JOB!!
9 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Driver Express,
Thank you for such a kind review.
We are so pleased to hear that James was friendly and took the time to explain the work he was doing for you.
It is great to hear how his work made a difference, we will be sure to pass on your feedback.
Kind regards,
Sophie
Arrived quickly
Arrived quickly. Problem solved.. Fully professional.
9 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Andrew,
Thank you for taking the time to leave such a positive review.
We are pleased to hear that our operative was punctual, resolved your problem, and was professional in their conduct.
Kind regards,
Sophie
Lovely fella called Mark.
Lovely fella called Mark.
Done a great job
Very polite
9 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Michael,
Thank you for taking the time to share this great feedback about Mark.
We are pleased to hear Mark was very polite and did a great job.
Thank you again for sharing this with us, we will be sure to pass on your comments to him, we are sure he'll appreciate them.
Kind regards,
Sophie
The guy jack was brilliant
The guy jack was brilliant. We can't complement him enough
8 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Zoe,
Thank you for your lovely feedback.
We are pleased to hear Jack and his work was brilliant.
We will be sure to pass on your comments to him.
Kind regards,
Sophie
Repair
I reported an issue with my door and was given an appointment for a carpenter to attend only a few days later. James the carpenter informed me he was on his way and spoke through the issues and what he was going to replace. He went to get the materials and came back and done all the job to a high standard and talked me through what the problem was. Thank you James :-)
8 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Anna-Marie,
Thank you for the great feedback.
Our operatives are committed to delivering quality work and taking care to complete all work to a high standard.
It’s great to hear that you’re pleased with your repair and the work that James has done, we will be sure to relay your kind feedback.
If you need any further assistance, please feel free to get in touch.
Kind regards,
Sophie
All the trades men worked to a very well. Paul was very professional, polite and worked to a high standard. He always cleaned up at the end of the day. Thanks Paul.
All the trades men worked to a very high standard. Paul fitted my kitchen, he was polite and a very tidy worker. The electrician was equally polite and efficient and his apprentice was a nice young man. I have no complaints and hope the person doing my ceiling is as efficient and lovely as your other professionals. Thank you for my new kitchen.
5 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Carole,
Thank you for sharing this wonderful feedback about Paul and the team. We are sure they'll be delighted to hear your kind words.
We are really glad to hear the team were polite, tidy and efficient.
Our teams always aim to provide the best service possible and we are glad to hear the team have been leaving such a good impression.
Kind regards,
Sophie
Bathroom to wet room
Just had a bathroom to wet room job done and we are so happy with it. Not only were they efficient and friendly but John was knowledgeable, explained everything as he went and went above and beyond for us. Everything was kept clean and tidy and the finished result is absolutely fabulous!
The only downfall was being let down by both the gas and flooring people which delayed the job and means I'm still waiting for the radiator to go back up.
22 de maio de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Rachel,
Thank you so much for your lovely feedback.
We’re delighted to hear how happy you are with your new wet room! It’s great to know that John’s knowledge, communication, and extra care made a positive difference, and that the team kept everything clean and tidy throughout the project.
We’re sorry to hear about the delays caused by the gas and flooring contractors, as well as the outstanding radiator installation. While these elements were outside of our direct control, we completely understand how frustrating this must be and appreciate your patience.
Thank you again for your kind words and for choosing us!
Kind regards,
Sophie
James
James was so nice. Very professional, and, worked so hard.
He even worked in the rain at times
I cannot fault his work.
He is a credit to Flagship.
4 de junho de 2026
Avaliação não solicitada
Resposta da Flagship Group
Hi Mary,
Thank you for your kind words.
We are pleased to hear that James was professional and worked hard to get your job completed.
We will be sure to pass on your lovely feedback.
Kind regards,
Sophie
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