Flyparkcompare Avaliações 

Absolutely shocking company and customer service.
Followed clear instruction pre and on arrival.
No answer on the phone number they provided, on arrival no one attended. When they did answer the person on the phone had some real attitude and no customer service what so ever.
Waited 45mins in the car park for someone to collect the car. After a further 7 phone calls trying to get some sense and still no joy,
We had to find and pay for alternative parking.
Still waiting for a refund

★ 1/5 – Appalling Meet & Greet Experience at Gatwick South

Unfortunately, our experience with Quality Parking at Gatwick South Terminal was nothing short of appalling and certainly not what I would consider a genuine or acceptable “Meet & Greet” service.

We followed the booking instructions and called 30 minutes before arriving. We were told to go to the Orange Car Park, Level 5, despite our written instructions stating Level 4. After waiting approximately 30 minutes on Level 5, we were then told to move to Level 4, where we waited a further 30–40 minutes for someone to collect the vehicle. In total, we spent over an hour waiting in the car park, despite giving the required advance notice.

When the driver eventually arrived, his attitude was extremely poor from the outset. We took photographs of our vehicle to record its condition before handing it over, as I would consider entirely sensible when leaving a car with a parking company. The driver happened to be visible in one of the photographs; this was completely incidental and we had no interest whatsoever in photographing him.

Despite explaining this, he became confrontational, demanded that the photograph be deleted, raised his voice and threatened not to take the vehicle and to cancel our booking. We ultimately deleted the photograph simply to avoid the situation escalating and so that we could get into the airport. His manner and attitude were completely unacceptable and an awful way to start our holiday.

Unfortunately, the return journey was no better. As instructed, we called once we had collected our luggage and were advised that the vehicle would take approximately 30–40 minutes. We went to the designated collection area and, after 40 minutes, chased again and were told it would be another 5–10 minutes. In reality, it took over an hour from our initial call before our vehicle was returned.

There was also an issue with the car park charges. Our understanding when booking was that the applicable charges were included, yet we were required to pay £10 when dropping the vehicle off and a further £10 when collecting it. As the booking was made through Fly Park Compare, this particular issue may relate to how the booking was advertised rather than Quality Parking directly, but either way it was an additional and unexpected £20 cost.

Overall, the service was extremely poor from start to finish: incorrect instructions, excessive waiting times on both departure and return, poor communication and, most concerningly, the completely unacceptable attitude of the driver who collected our vehicle.

Based on our experience, I would not recommend Quality Parking Gatwick to anyone. We have previously used Gatwick Airport’s own Meet & Greet service without any of these issues. In hindsight, I would much rather have paid slightly more for a professional and reliable service than go through this experience again.

Terrible! DO NOT BOOK! No one knows what they are doing. Terrible customer service where they shout at you and hang up on you. My car was crashed and they told me it’s not their issue. Taken 3 weeks to get a pointless response

Car was supposed to be parked at Hilton Hotel Heathrow. Instruction asked that we ring a mobile number 30mins prior to arrival. When we called they gave us a different postcode which is for the disused Crowne Plaza. On arrival the carpark is used as a lorry carpark once we went through the lorry park a field had gravel put down to act as a road. It was clearly also used as valet parking as car's were parked blocking others in. There were several other cars who had been told to park there. We waited for about 45mins on a pickup to the terminal. A very dirty people carrier arrived and 5 people had to have cases on our knees. We had no choice but to leave the car or miss our flight. We returned today and had to wait for 50mins on someone picking us up to collect the car. Please beware.

Sapphire parking

Phone number not accepting calls on return. After one hour wait at designated pick-up point got through. Told North Terminal not accepting cars (Lie number 1) and to go to South Terminal Orange car park Level 3.
After another hour's wait I went to inform police that my car was missing, leaving my wife at the second pick-up point. While away she was approached by a representative of Sapphire parking stating pick-up was at level 1 and had been all day (lie number 2).

Car was eventually found by me on level one (no company rep. to be seen) locked WITH KEY LEFT ON TYRE UNDER FRONT WHEEL ARCH! Time from arrival to finding car and leaving airport three hours 30 minutes.

We will never use Gatwick Airport for holiday flights or any Meet and Greet again. Angry and frustrated by amazing incompetence.

Do Not Use This Company
Bad communication, no customer service skills, phone number not always answered saying inbox full
Waited 40minutes for them to deliver car
Had obviously been eating in the car
No verbal skills
Absolutely would not recommend this company seems dodgy!

WORST EXPERIENCE EVER
Booking seemed fine and was met at the car park North Terminal,Gatwick where keys were handed over.
On Return one week later, mobile number unattainable (message on numerous occasions saying in box full) but when finally got through Step1. They couldn't find my booking. Step 2 Couldn't find my car keys. Step 3 Said they found them but had left them in another car which was now in Bristol. Said they would get them tomorrow and get the car delivered to my home near Banbury and we should take an uber home, keep the receipt and they would re-imburse it. Step4 5min later they called back at 8.05pm said they had now found the keys and would be with us in 30min. An hour later no-one arrived.Step 5 rang them again on Shire Parking, which was the name on the voucher to claim the car on our return. now said they had delivered the car to the SOUTH terminal and we should get shuttle From North to South. No one around at South Orange Car Park which is where we were told to meet. Only by chance we found the car but locked and nobody with it. The attendant on the car park floor said sometimes keys are left on front wheels and sure enough there they were, now 3&1/2 hours after landing. It appears there are several companies ...Sapphireparking and Fly Park Compare and with address in COVENT GARDEN). who are in league with each other. BEWARE!

I booked Sapphire parking through this comparison site. It was just the most harrowing experience. The comparison company isn't liable for Sapphire's breach of contract and terrible code of ethics, but there have been so many bad reviews of Sapphire and flyparkcompare must be aware and should not include them on their site as they are a knowing party to fraud. Will make sure I spread the word and also will take action.

Book for a pick up at Stansted Airport. The provided did not turn up to collect the car. We had to book another parking spot otherwise we would have missed our flight. They did call us ask where our car was as we were boarding our flight. 90 minutes late! I have no way to claim a refund.

0 star!
It was a BAD experience from the off set. I tried to call mobile no given as indicated before arrival NO response.
Once arrived at the parking lot and not sure where to park? I saw a staff member totally ignoring me. I tried to confirm if this was the correct place and where to park, to which the reply was very rudely, yeah this the right place go sit in your car?? I waited in my car about 10 min and had to then ask when will we be taken to the airport, answer just wait we are coming.. any away after a further 15 min we were taken to be eventually dropped off.

On return, I called as instructed .. answer was 15 min OK at 20 min later called again again 15 min. after 40 min or so the driver arrived.
Took us to the parking place. Handed me my keys from a shed and said you can go?
I located my car, I noticed my bonnet was open and it was parked tightly between 2 cars and anther car on the side. I tried to maneuver and failed as there were other cars. I saw a man in the hut and tried to explain, the answer was very rudely and loudly wait in your car some one will come!!, I asked how long? again loudly ' I am not sure!'
I had to wait by the entrance by our luggage as the area was very muddy to roll to the car and my wife stood by the car.
I called the guy who dropped us off to help us as we had a long journey and just wanted to get home. Eventually after 20 min came, him and the other staff member got the car out after several attempts guiding each other and commenting to my wife (a driver of 29 years) she cant drive.
The web site looks professional, hoverer the staff are not. Very rude, lack people skill and intimidating. It costs nothing to be polit as we are paying the customers.
We will NOT be using this company again ever!! Also have put our feelings on this platform where they already have a rating of 1.4 although they may not even care judging from the other comments left.
I now wished I used Trust pilot before making my decision.

The call handlers were rude and unprofessional. Sounds like they are running some form of scam.

Would have put zero stars if I could. Absolutely the worst place ever. No room to park, resembled a neglected scrap yard. 2 workers who didn't have a clue and extremely rude. Loads of people waiting for a undersized minibus which seemed to be doing relays. People would miss their flights. Would not leave my rubbish here let alone my car. Left and went elsewhere. Avoid avoid avoid. Needs closing.

They abandoned my car, failed to meet me in person, left the key by the tire, dirtied and scratched the vehicle, and broke their promises; above all, I am furious at their highly disrespectful attitude, which included racism and mockery.
It was a situation where my car could easily have been stolen.
I intend to pursue every possible avenue to obtain compensation.

Rating: 1/5 Stars
​Headline: Hidden fees and unfair £20 cancellation charge within 24 hours
​I booked airport parking 20 days in advance, only to discover afterward that I would have to pay an extra taxi fare just to get from the lot to the airport terminal. When I emailed to cancel the booking less than 24 hours after making it, they still insisted on charging a £20 deduction fee.
​Charging a heavy penalty for a prompt cancellation on a booking made weeks in advance—especially after failing to make additional transfer costs clear upfront—is completely unfair customer service. I would recommend booking elsewhere with a company that offers transparent pricing and a reasonable cancellation policy.

DO NOT US THIS COMPANY, or any of the "service providers" they endorse on their website. We were 45 mins late for our check in at drop off. Collection upon return from our trip took 1 and a half hours. They started blocking my calls. This is not a service you want to go anywhere near. Never again. All in all, very stressful. I wish I'd had the thought to check Trustpilot before I made the booking. The complaints procedure at the end is useless. no one would take any responsibility for such inadequacies.

Absolutely TERRIBLE! Avoid this company. Had to wait 1 hour dropping car off (nearly missing my flight) and then 3.5hrs on return. They then blocked my number so I couldn’t get through to find an update of when car would arrive. Please please don’t use this company - pay £10/£20 more for a decent service.

They use misleading and unprofessional providers which make you wait for hours. Do not use them: booking is easy but the experience is awful.

Shockingly awful service, did not pick up the phone. Had to try 95 times on way out and 180 times on the return journey with two young children. This is not the service advertised. Avoid avoid avoid

Title: DO NOT USE – ABUSIVE CALLS, CASH DEMAND & CAR WITHHELD

DO NOT USE QUALITY PARKING GATWICK / SAPPHIRE PARKING. I cannot warn people strongly enough

I booked Premium Parking at Manchester Airport through Fly Park Compare. The service itself was much slower than I expected, with a considerable wait both when dropping off and when returning to collect the car.
I was also unhappy about an additional £13 charge. In my experience, this was not made clear at the point where the initial price was shown. I had already gone through the first stage of the booking and paid around £45 before becoming aware of the extra charge. A compulsory additional fee should be made much clearer before someone commits to the booking.

What concerned me most happened when I collected my car. A member of staff asked for my phone. I did not initially understand what he wanted it for, and he then began going through the process of leaving a review. I said I would do it later, but he repeatedly told me I would forget and started suggesting what should be written, including that he had been “helpful and friendly”.

By that point he already had my phone in his hands and I felt uncomfortable and pressured. I then realised he appeared to have done something similar with the customer before me.

Staff were friendly enough in person, but that does not make it appropriate for a member of staff to take a customer’s phone and effectively guide or enter their own positive review. Customers should be able to leave an independent review, privately and without any pressure.

The delays, unclear extra charge and particularly the way the review was handled mean I would not use this service again.