iPark Airport Parking Avaliações 381

I have to give a 1 that’s the minimum!!!
A real S… company, drop off was easy but collecting the car is a different matter it took almost as long to get the car as it did to fly back from Spain !!
At least we got our car there were 2 couples who had been waiting for over 2 hours in the car park the last thing you need.
so pay a little extra and use a better company.

DO NOT USE THIS COMPANY. Along with several other people we waited just under THREE HOURS for our car to be dropped off after arriving at Gatwick North Terminal. Car was covered in bird mess. Additional charges for drop off and pick up at £8 each time. Drivers are rude and company keeps saying car will arrive shortly. Absolutely awful. Will be reporting to trading standards. Shame on whoever runs this company you are totally ill equipped to provide this service. Suggest you look at the description on your website.

Other car owners had to contend with lost Tesla card key and flat battery.

Delivery drivers leave cars on other levels to avoid dealing with irate customers, with keys left on top of car!!

I don’t really get the bad reviews. Went to Prague for 3 days, the guy was there when I dropped it and was there when I came back. The silent majority don’t leave reviews, good value and fair enough service.

This company needs closing down, people if you have any sense don't use them they are disgusting shameful people I hope we meet soon but the man that gave my sons van back to him after they failed to bring it to him when he landed at 2am ran away after giving him his keys DON'T USE IPARK

DO NOT USE THIS COMPANY.
On drop off the person collecting my car was 1 hour late.
On collection, after waiting for an hour and trying to get an answer on the phone (and talking to many other frustrated customers) it was explained they had lost my car! I was then driven to their holding site(a field) and told to find my car myself…. Absolutely disgusting service and not so much as an apology.

ABSOLUTELY DISGUSTING COMPANY. SHOULD NOT BE IN OPERATION. I was shocked at the difference between this "meet and greet" and one that I used at Stansted airport. This company is NOT a meet and greet. You go to a car park, someone turns up to take your key and then asks you to Pay £4 to get the car from the carpark. Upon return I had to pay £14 to get out of the car park and it says on their website “Airport charges not included £5.50 each side.”. They left my KEY ON THE WHEEL upon my return and looking at the reviews I AM NOT THE ONLY ONE. When I told them I was not happy about this they said "we're going to hang up now". I emailed about my experience asking for a 50% refund because of the service received which I think is highly fair considering my whole car could've been taken by someone (ESPECIALLY as this is clearly something they do often) and they just told me they were refunding me the carpark discrepancies. Absolutely disgusting. I have reported this to the police.

This is a con site, they clearly have a field and a few drivers and they hide behind multiple identities, iPark, Exec Parking, Fly Away Parking...to name a few - all of them have a contact number ending in 088.

They turned up late for the collection and last night told us 30/45 mins - ok .....2 hours and 15 later they turned up, on the wrong floor and blamed us. They stopped answering phone calls and there were multiple customers in exactly the same or worse circumstances

Absolutely vile and disgraceful staff
We had landed our flight from London Gatwick at about 11 pm phoned the company at about 11:50 as we were told to ring them 30 minutes before we were due to arrive at level 5 car park 6 after getting our suitcases, as we booked airport meet and greet for 12:30 we understood it would be a bit of a wait as we were there a little while before, they guy over the phone had said we would have to wait half an hour which was fine, we waited half an hour then rung them again to have an update as we were quite concerned as the other customer using this company had said they had been waiting almost 2 hours.
When we rung again the guy said another 10 minutes over the phone, after about waiting another 30 minutes we rung again the guy was very rude over the phone swearing at us and screaming over the phone, after many hours of waiting and many phone calls when the company stopped picking up the phone to us, we eventually got our car at 4:30am.
5 hours waiting in the car park and staff being rude and disrespectful towards us, NEVER USE THIS COMPANY
Complete scam artists
Rude staff and terrible wait times
At least 10 family’s in the same situation last night, felt sorry for the family’s with little kids waiting in the cold, absolutely disgusting service!

Never ever use this company. They don’t have enough drivers when you land. They advertise you get your car 30 minutes after you ring them at baggage pick up. The phone goes to voicemail and when they eventually pick up they can’t give you a time. 1.5h later, still no car! Be warned, never use this company!

The WORST parking I’ve ever used. Had us waiting to collect the car for over 2 hours. When the car turned up the driver looked like he had smoked something and my car smelt awful. Not to be trusted. Don’t waste your time.

I booked airport parking through Compare Parking Deals and was assigned to LGW Executive Meet & Greet (linked to iPark Gatwick). What followed was one of the most stressful and unprofessional experiences I’ve ever had.

We called 15 minutes before arriving at Gatwick as instructed and were told to go to Car Park 6, Level 5. Naturally, I expected someone to be there ready to meet us and take the car. Instead, no one showed up. I had to call again to ask what to do, and was told to just park in any space and someone would come to collect the keys.

We waited 10 minutes — nothing. Called again — “someone is on the way.” Another 10 minutes passed — still nothing. We were now at risk of missing our flight, and the lack of urgency or professionalism was shocking.

Eventually, a random man appeared out of nowhere to take the keys. He had no uniform, no ID, no paperwork, no receipt — nothing to prove he was legitimate. We were extremely uncomfortable handing over the keys and only did so because another customer nearby confirmed he had taken theirs too.

The real nightmare started when we returned from our trip. We called to have the car delivered back and were told, unbelievably, that they had LOST OUR KEYS. We were asked if we had a spare key with us. Apparently, our key had been left in another car that was now on its way to Bristol.

At this point, I completely lost trust. I asked for proof that they even still had my car. After multiple calls demanding photos, they were dismissive, rude, and repeatedly hung up on me, telling me they didn’t understand why I was worried and that my car was “safe.”

They told me to get a taxi home (I live 2 hours away) and said they would reimburse me — which I had zero confidence in. I was then told my car might be delivered the next day or they’d “sort a replacement key.” I gave them until 12pm the following day.

The next day — still no key. After pushing them, I finally got the location of my car: it was sitting in a field at The Greyhound pub in Crawley, with no visible security, among many other cars. I had to go and collect it myself — and I am STILL without my key.

Communication has been appalling. Every time I call, the “manager” is unavailable. I’ve been told I’m “p****** them off” by calling and even told not to “f****** call again.” This is how they treat paying customers.

I strongly believe this operation runs under multiple names, including Secure Park and Gatwick Premium Parking. They all share the same phone number and identical instructions. This feels like a coordinated scam operation.

I have reported this to the police, Action Fraud, and Trading Standards. After reading other reviews, it’s deeply concerning how many people are experiencing the same issue — especially “lost keys.” It raises serious questions about what is happening to customers’ vehicles. I am still without my keys now and have had no response from them they keep just telling me they’re lost and to email them (which I have 3 times) and had no response.

Avoid at all costs. This company is not professional, not secure, and not trustworthy.

Disgusting service !! Long wait for pickup nearly missed check in then an even longer wait for pick up. I phoned and explained I had elderly disabled parents waiting then arrived 1hour 40 mins after 1st phone call. Then to top it all off..after paying £8 to get out of the car park at the gate we were confronted with a £565 !!! Bill because they had tailgated the previous week Don't book with ipark !!

Waited 3.5 hours for car to be dropped back! Disgusting service and do not trust/use. Avoid at all costs. Now advised they have lost our car!

Waited over 2.5 hours for our car to be delivered back to us at night with two small children. Could see car was nearby on our tracker but every time we called the agent we were fobbed off with another lie. We were promised a full refund but it never materialised despite repeated email. AVOID AT ALL COSTS!

DISGRACEFUL / OUTRAGEOUS / DIABOLICAL / DISGUSTING / UNPROFESSIONAL

DO NOT USE I-PARK LTD UNDER ANY CIRCUMSTANCES WHATSOEVER !!!!!! VILE NASTY PEOPLE AND SERVICE !!!

I came from the terminal, to go to level 5 in car park 6 and heard a car roaring up the road, going through the gears. It entered the car park at excessive speed with tyres screeching, and proceeded up the ramps....where upon I realised it was my car !!! When I got to the top and saw my car waiting, I challenged the driver, who said he was doing 10mph (I own a performance car and heard it change gear twice) gave me a shitty attitude and tried to walk off.
When I opened the car, the glove box was open, they had stolen my cars instruction manual / guide from the manufacturer, there was an empty crisp packet on the back seat, crisps all over the font seats and the car was filthy.
I wish I had checked the mileage before leaving it as I'm sure the car was down on petrol.
The front tyre had a scrape on it (brand new car in January) where it looks like it clipped a curb.
I called him back to look at it, where upon he sneered and said "not my problem mate...I don't like those crisps".
When he saw my anger at his response, he turned round, walked as fast as possible and was ducking in and out of cars, towards another driver waiting, jumped in and drove off.
I have photographic evidence of all this and have contacted my solicitor.

DO NOT / DO NOT / DO NOT GO ANYWHERE NEAR THESE VILE COWBOYS !!!

Absolutely terrible people we waited for 2 hours for them to bring our car 👊👎👎

Truly shocking experience, avoid at all costs, my experience below:

On May 4th my wife and I rang iPark at 1244hrs as per their instructions and dropped my car at LGW South Terminal at 1315hrs and had to wait until 1400hrs (45mins from my arrival) until one of their drivers arrived to take our car. This resulted in a car park fee I had to pay of GBP14, be warned you are also liable for the car park fee when you drop, and pick up the car.

Upon arrival back at LGW South Terminal on 11th May I rang iPark at 1423hrs as per their instructions, I then called iPark again, asking the whereabouts of my car at 1603hrs, 1614hrs, 1701hrs, 1702hrs, 1703hrs, 1704hrs and finally at 1731hrs. On the call at 1731hrs, a iPark staff member told me the car was parked at LGW North Terminal and the key was on the tyre! I could not quite believe what I was hearing but upon wandering over to LGW North Terminal, my car was indeed there and had been dropped off at 1655hrs. At 1755hrs I paid the car park fee at LGW North and departed at 1800hrs, some 3hrs abdnd 37mins post my initial call to iPark.

There were a plethora of other customers waiting with me in the same predicament and the NCP wardens at LGW told me not to use such companies.

Avoid at all cost! I would rate zero stars if there was an option! I haven’t experienced worse service in a long time! We waited for our car for an hour and a half!
Very rude and unprofessional staff!

Absolutely appalling company! Do not use! Followed instructions sent to us, ringing half an hour before arrival, to arrive to absolute carnage! This is surely a scam company. No official pick up or drop off area and multiple people waiting for their cars to be returned. Most had been waiting over 2 hours. Several cars also waiting to be dropped off. One poor woman, who had a baby with her, had been waiting over an hour and ended up paying for valet parking in order not to miss her flight. I rang multiple times only to be put through to an answer machine and when I finally did get through was told 5 minutes without being asked for a booking reference or car registration number. Whilst waiting, another half hour, I found some "legal" Gatwick parking staff and after belatedly reading the reviews about this awful company decided to fork out for long stay Gatwick parking. I am now out of pocket but preferable to the stress of using these fraudsters! AVOID! AVOID! AVOID!!!! False economy!

Do not use.
Waited over an hour for the car to be returned to us after having to call them about 10 times and told a few minutes longer each time.
Car drop off was weird as was just a man walking round, no high viz or anything. Felt very unsafe