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Avaliado com 1 de um total de 5 estrelas

A complete scam, hardly any biscuits and made to look like theres more by using deceptive packaging. Wont buy foxs biscuits again.

Avaliado com 1 de um total de 5 estrelas

I bought a pack of Rocky rd caramel bars last week, I thought maybe the chocolate had gone off, everyone ate the pack of 7 and didn’t say anything, I bought another pack the next week only to discover... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bought half coated chocolate cookies from supermarket, as were on special offer. When opened pack at home, WoW what a disappointment. Only 7 biscuits 🍪 in the pack. The plastic container inside, is e... Ver mais

Avaliado com 1 de um total de 5 estrelas

Disgusting. Fox’s were always a better quality biscuit, but now they taste absolutely horrible and leave a greasy film in your mouth. I won’t be buying them again.

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Muito Ruim

O TrustScore é 1 de um total de 5

161 avaliações

5 estrelas
4 estrelas
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1 estrela

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Todas as avaliações

(161)

26 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

More plastic packaging than biscuits

More plastic packaging than biscuits. The deception is you get a full box of biscuits when in reality you get strategically spaced out packaging to make the box bigger giving an illusion of a big box of biscuits. Total ripoff

14 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give a minus number instead…

If I could give a minus number instead of a one I would!
£5 for half an empty box of what used to be three biscuits of each type per layer, then two, and now half of them are one!! single biscuit per layer???
You are ripping the customer off Fox’s Biscuits! And should be boycotted for that alone.
I’ll never buy again that’s for sure...

12 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Fox's not enough biscuits in the tin

Fox's please explain why your fabulously chocolate tin is so large but then you only include one or two of each style of biscuit ffs. this blatant cheapness is really turned me off. I'd rather buy a smaller tin and not waste the transportation costs or pay extra for a full tin but I just feel ripped off this way

8 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

You need teeth of steel

Biscuits don't get any harder than this, they are supposed to be "cookies" so they should be crumbly possibly chewy, but not these. I thought I would break my teeth so I binned them. Not the foxes brand that I remember.

16 de outubro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Recent box

We have had a box for the past 2 years for xmas gift and they are stale I thought it was me but other people have had same problem so I'm never having anymore ever .I think I will look into this further.

16 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A dreadful experience when applying to…

A dreadful experience when applying to work at Fox's.

Recruitment has been taken over by Ranstad Inhouse services and I have never come across such an inept and poorly run company (both fox's and Ranstad)

After attending an induction day for a role with production I encountered extremely rude, aggressive staff (Ramona Chiriac especially) who were out of there depth nor able to provide any confidence to the applicants in that they are able to process our applications or indeed knew what they were doing.

Forms were full of errors, I was asked to tick through 'office use only' sections myself including medicals and have been unable to speak with anyone at either businesses in 4 days after with the contact number provided unanswered and the mailbox continually full.

A second date had been advised verbally on initial induction for 9am 2 days later.

With no contact I turned up anyway.

5 hours later, myself and a large group were left waiting in reception with no idea when we would be seen.

I have incurred financial costs with travel cards to attend these appointments with no idea to when I could actually start.

Further emails were sent and upon calling their main offices in Leeds I was told they had been inundated with calls from people who had also made applications and had no further contact from either business and that a crisis meeting had been called.

I have never come across such a poorly run service with Ranstad, indeed surprised they still have the contract and with fox's also completely ignoring calls feel they are unable to do the most basic of services and have little understanding to customer service or experience.

A truly horrible experience and would recommend people to stay well away.

Shocking companies.

14 de outubro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stale biscuits

Terrible company with regards to customer care and product manufacturing. I also bought 4 boxes of fox’s Biscuits and the contents were stale.
No response from customer care team despite emailing and calling.
Appalling treatment of loyal customers. Haven’t purchased anything produced by Fox’s since and will never do so again.

13 de outubro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst biscuits you can buy.

The company is owned by Mr. Singh as I wrote to him and to date I have not had a response. Worst biscuits you can buy

Dear Mr. Singh.

I’m a loyal customer of Fox’s biscuits and I have noticed that the quality of these brands have somewhat deteriorated over the last 12 months.

In principle I thought it is necessary as a consumer to tell you how I feel as I will no longer buy this brand after 30 years of eating Fox’s biscuits and two generations. Please see the attached pictures below as this is how the biscuits were when I opened the packaging.
Simple appalling and sadly at this rate you will definitely lose many customers to other rival brands.

This pack was bough from B&M retailer in Ruislip Middlesex.

I will be interested to know why the quality had become so poor?

21 de junho de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No Customer Service what so ever!!

Terribly disappointed with Fox’s and their customer service. I bought some biscuits as a gift from my children to their grandparents for Christmas and when they opened them they were all stale. We contacted fox’s who were very apologetic and promised to send out some vouchers as recompense. That was the beginning of January and nothing has arrived yet. 😡

8 de março de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Sent 2 emails no response tried calling…

Sent 2 emails no response tried calling customer care & answer machines said the office closed at 4:30 even though it was 4:15, wanting to complain about stale biscuits someone really needs to look into this company !

5 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rang customer services nobody answers…

Rang customer services nobody answers directs you to answer machine then says you can't leave a message mailbox is full , sent 3 emails nobody got back to me in over a week , customer service this isn't acceptable

27 de janeiro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

stale biscuits.thrown in bin

bought four boxes of the fabulously selection but every box contained stale biscuits.left three emails but no reply.cannot even speak to anyone at their customer service.these were a present for Christmas.just unacceptable.wheres the customer rights.anyone thinking of buying this product you have been warned

11 de janeiro de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awfull

All the biscuits taste the same of chocoleate orange when their not supposed to. Also they are all soft and taste off. Even tho their in date.not happy

18 de dezembro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Avoid thj reviews

Avoid thj reviews. eye notice that my old foe laurence cumins haas been leeving the rewiewws once agen. he dose not speask on the half of me, tony marsh. eye love 2 throwe away the pakigin, a do it evry day. this man is fake new s. if he dosent like the pakigin then he dose not hav to eat it but don't leeve your fake news and trollop on here to make the fox not want the pakigin. thank u tony marsh (tony marsh)

25 de abril de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

making millions but ignoring public safety

They make millions yet refuse to spend a few hundred pounds and maintain the over grown trees and bushes on Victoria avenue. This is one of the factory car parks. A number of letters have been written by residents from the street, but have been ignored. The previous owners of the company made sure the vegetation was maintained. The new Singh owners care only about themselves and making money. The pavement is now a health and safety issue. The public are having to walk close to the edge of the pavement due to the over hanging. This includes little kids playing out in the holidays . Shame on you for over looking such a small but important public matter.

17 de agosto de 2017
Avaliação não solicitada

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