Foxy Hair Extensions Avaliações 

1.246
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered some colour samples first which helped me choose some shades. I do love the silver it is like an icy white with a silver grey highlight. The hair feels really good quality and not overly packa... Ver mais

Avaliado com 5 de um total de 5 estrelas

Love my hair thanks to Sophie T - full head refit feels fantastic and the refreshed root highlights really refresh my look. THANK YOU Sophie!

Avaliado com 3 de um total de 5 estrelas

I’ve been using these hair extensions for years and had no trouble but this past year things have changed Iam using the right products and trying to not use any heat products regularly so they last lo... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Bought foxy hair, 5 pks and 3 x pls are faulty, yet customer service are trying to blame the way they where put in. NOTHING TO DO WITH THAT. THEY ARE FAULTY ,and you should either refund or send... Ver mais

Detalhes da empresa

  1. Fornecedor de Extensões Capilares
  2. Técnico em Extensão Capilar
  3. Loja de produtos para cabelo
  4. Cabeleireiro

Escrito pela empresa

Foxy Hair Extensions have been established for over 15 years and supply many of the UK's leading salon chains with professional hair extensions catering for all budgets. We stock Pre Bonded Flat Tip Hair Extensions, Pre Bonded Stick Tip Hair Extensions, Nano Hair Extensions, Hair Wefts, Tape Hair Extensions and Clip In Hair Extensions, as-well as stocking all of the equipment and accessories to successfully install your clients hair extensions. Our own brand of Hair Extension Aftercare products help to care your clients new hair, ensuring the lifespan of the hair will be successfully met. Alongside this, Foxy Hair Extensions also host regular accredited training courses for people wishing to set up their own hair extension business and train in various training methods. Our salon and retail store in the Metrocentre, Gateshead offers a full hair extension fitting service and retails Clip in Extensions, with free colour matching which is available exclusively in store. If your local to Gateshead or Newcastle Upon Tyne, pop in for a chat and a cuppa with our friendly team for advice on permanent or clip in hair extensions. We offer payment methods via your credit or debit card or flexible payment terms via either Clearpay or Klarna. All of these options are available both for online or in store purchases.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(1.246)

4 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Amazing products

Recently purchased Foxy extension shampoo and condition, what a difference it’s made to my hair. So much nicer that I didn’t need to use straighteners or serum. Absolutely fantastic. Thank you

6 de novembro de 2023
Avaliado com 3 de um total de 5 estrelas

The bonded hair removal stuff..

The bonded hair removal stuff could be stronger it took alot of effort to remove even after paying over 25 pound for it to be simple .
The glue took forever to soften a bond and still clung to the hair in its gloopy sticky state after applying loads and waiting ages on each bond . .

18 de outubro de 2023
Avaliado com 1 de um total de 5 estrelas

Absolutely horrendous hair

Absolutely horrendous hair. I have been wearing extensions for years, I followed the proper aftercare and this hair in unmanageable. Shedding and frizzy I have had to have this hair removed after a month as it was tangled. I contacted customer service and they told me it was my fault and just told me to purchase their after care kit. I am so upset as I am still paying off this hair which has had to go straight into the bin, feels like it’s mixed with synthetic. Appalling!

23 de outubro de 2023
Avaliação não solicitada
logotipo da Foxy Hair Extensions

Resposta da Foxy Hair Extensions

Hi Ellie,
We are so sorry to hear of your experience whilst wearing our brand of hair extensions.
Whilst we fully appreciate your fustration, on this occasion it was found that the manufacturers instructions in regards to correct aftercare was not followed, causing the issues that you reported.
Our hair is covered by a guarantee which is activated upon purchase of the aftercare products at the time of order. This is in line with industry standard practice.
Where we find that the incorrect products have been used, we can only advise that you look again at your care routine and strongly consider the use of the correct products moving forward.
Im sorry that you found the outcome to be disappointing, we try to make this information as clear as we possibly can both during the buying process and via the aftercare instructions provided with each order.
Kind Regards Foxy Hair

Avaliado com 4 de um total de 5 estrelas

I love my hair

I get my hair care stuff from here it's we'll good and it does what it's meant to do but if u get stuck going the shop are phone up

16 de outubro de 2023
Avaliado com 3 de um total de 5 estrelas

Good product,

Decent hair, however I ordered 3 x sets of 25 stands and overall there were 6 strands missing, it doesn’t sound a lot but that’s a large amount of hair when you aren’t putting too many in. Delivery was also a bit naff. I ordered Thursday afternoon and paid for 24hr delivery which means 24hr delivery on a week day, so expected arrival on the Monday, however I had to contact them over the weekend as I had no delivery confirmation and then within half an hour I miraculously received it and then got my delivery on the Wednesday. However the quality of the hair is pretty good and a decent price

2 de outubro de 2023
logotipo da Foxy Hair Extensions

Resposta da Foxy Hair Extensions

Hi Lucy, thank you for your feedback.
Firstly, i apologise that you received less than 25 bonds per pack. The hair is separated into bundles of 25 grams and although every care is take to ensure this hair is evenly split between 25 bonds, because they are all individually hand rolled, sometimes there is a difference in the amount of bonds produced per pack. I can reassure you that every pack goes through 2 quality controls checks to ensure each pack weighs as advertised. We do however take your feedback on board and will ensure that we make this more clear on our website.
I have looked at your order in regards to the delayed delivery and i can clarify that the order was placed on a Friday, after our order cut off point. Therefore the order was picked and packed on Monday, hence why you happened to receive an order complete confirmation that afternoon. The system automatically sends these emails out once we have informed it that the parcel is ready to leave us.
The order was then delivered via your requested 24 hours service the next day, being the Tuesday, and signed for at 11.34am. We are satisfied our end that your order was dispatched on time and delivered on time. We do apologise if you felt that that wasn't the case as we hate to think that we have let a customer down but hopefully this clears up the confusion.
We are over the moon that you are happy with the quality of your hair extensions and hope to see you return again soon :)

Avaliado com 5 de um total de 5 estrelas

I love the cost and quality of The…

I love the cost and quality of The hair and the fast service . Beautiful presentation box it arrives in and I’ve been a customer fir over 5 years now .. won’t ever buy hair anywhere else ! Perfect hair

2 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

Amazing

Been getting my hair done now for a year, and I absolutely love this place, my hair extensions are the best qaulity and the fitting is amazing my hair is growing and so much thicker because the application is at a high standard and doesn’t ruin my hair and full head foils with toner the colour is always what I want, couldn’t recommend these girls enough every one I’ve had so far has been fantastic!

30 de setembro de 2023
Avaliação não solicitada

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