J'ai passé une commande et j'ai reçu ma commande en tant voulu. Je recommande vivement. Excellent service et service de livraison au top!!
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Veja o que dizem as avaliações
I always have an amazing experience whenever I’ve ordered and just received my order and once again, the shipping was fast. I live in the states by the way and shipping from France to the US only took... Ver mais
A empresa respondeu
我当时买了美容产品，被海关扣押。然后无奈只能退回去！但是这个网站退回历时四个多月了！我多次联系该网站工作人员，一直拖很久都不给我退款！！也没有相关工作人员给我任何答复！！一直拖欠我的钱！恶意欠款不想要归还给我！！欺骗顾客！欺骗顾客的信任！令我很失望和难过 这个网站非常坏 就是故意不想将本该属于我自己的钱退给我。已经是诈骗了！真的非常气愤，大家千万不要去该网站购买了，欺骗外国人，欺骗我们的钱！！我... Ver mais
This website has consistently failed to process my returned package, which was sent back over three months ago. Despite my repeated attempts to contact you, no action has been taken, and no response... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
France-Health is the online selling website of the Côte d'Azur Pharmacy located in Nice, France. Fillers, skincare, beauty and health. France-Health est le site de vente en ligne de la Pharmacie de la Côte d'Azur à Nice, spécialisée esthétique.
Informações de contato
14, rue de France, 06000, Nice, França
- www.france-health.com
4,0
Muito Bom
36 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ausgezeichneter Service und große Produktauswahl
Sehr zufrieden mit meinem Einkauf bei France Health. Große Auswahl an Marken, attraktive Preise und Expresslieferung. Ich werde wieder bestellen.
9 de julho de 2025
Avaliação não solicitada
Resposta da France Health
Vielen Dank, John, für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit unserer Produktauswahl, den Preisen und dem schnellen Versand zufrieden sind. Wir freuen uns schon auf Ihre nächste Bestellung bei France Health!
Cheaters
Cheaters
I payed 421 + taxes for exoskin dp which I orderd from another company for half of the price. I orderd from france health because I read ther its special price 421 for two packages.. BUT I ONLY GOT 1 FOR DOUBLE PRICE. NEVER AGAIN WITH THIS CHEATERS
7 de abril de 2025
Avaliação não solicitada
Resposta da France Health
Hello
As your invoice indicates, you paid €395 for the product + €25.25 shipping. Furthermore, as your invoice also indicates, you did not pay tax because you are located in Switzerland.
There is indeed a 10% off offer on two products purchased, but you only purchased one; the offer you are referring to has never existed on our website.
As stated in our general terms and conditions of sale, you have 14 days to return the unopened product.
We invite you to contact us via the contact form on our website for any further information.
Regards
Customer service
Top! Merci
Top! France health est un site de confiance. Je recommande. Ultra rapide et 100% satisfait de A à Z.
25 de março de 2025
Avaliação não solicitada
Resposta da France Health
Merci beaucoup Sofia pour votre super retour ! Nous sommes ravis que vous soyez 100 % satisfaite de votre expérience et de la rapidité de notre service. Votre recommandation nous fait très plaisir ! À bientôt sur France Health !
I’ve place several order since 2017
I’ve place several order since 2017. cCommunication with customer service has always been smooth and efficient, and my orders are delivered on time. I recommend this reliable site.
25 de março de 2025
Avaliação não solicitada
Resposta da France Health
Thank you, Romain, for your continued trust since 2017! We’re delighted to know you appreciate our reliable service and smooth communication. Your recommendation means a lot to us — we look forward to serving you again soon!
THE PRODUCTS WERE FAKE AND DESTROYED BY…
THE PRODUCTS WERE FAKE AND DESTROYED BY FDA
The FDA got rid of fake products in Florida, and when I asked for a refund, they told me they couldn’t help since the items were never sent back. The reason? The FDA didn’t return them because they were burned.
3 de março de 2025
Avaliação não solicitada
Resposta da France Health
Dear Customer,
We have received your comment and would like to take the time to clarify some important points.
Regarding our products:
We are an established French pharmacy with our contact information clearly displayed on our website since 2011. In compliance with the law, we source our products exclusively from official laboratories, with invoices to support this. We are regularly subject to quality control checks for both our products and suppliers. We ensure the traceability of every product shipped until it reaches the final customer.
Regarding your order:
• Order date: 13/11/2024
• Shipping date: 15/11/2024
• Current status: Held by U.S. customs since 19/11/2024
We initiated an inquiry with the carrier on 30/12/2024, which confirmed that your package is being held by U.S. customs. It is important to note that products are never destroyed but are returned to the sender, a process that can take several months.
Customs have the discretionary power to allow or deny entry of goods into their territory, a decision over which we have no influence.
We sincerely regret this unfortunate experience. Although we are not responsible for customs decisions, please be assured that you will be refunded if your order does not arrive.
We remain at your disposal for any additional information.
Best regards,
Your Customer Service
The website has failed to process the returned package for over three months and has not handled the refund, which constitutes consumer fraud.
This website has consistently failed to process my returned package, which was sent back over three months ago. Despite my repeated attempts to contact you, no action has been taken, and no response has been provided. This has severely impacted my life and completely eroded my trust in this website.
My order number is NWGDZCHOX. I demand that you immediately process my returned package and issue my refund without further delay. Your inaction is unacceptable and shows a blatant disregard for consumer rights. Please take this matter seriously and resolve it promptly.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da France Health
Dear Xuejing Li,
Thank you for your feedback. We understand your frustration regarding the issues with your order, and we would like to clarify what happened:
- Your package was unfortunately held by customs, which caused significant delays.
- It was eventually returned to us in a damaged condition.
- We took immediate action by working with the carrier, and we successfully processed a full refund for you.
- We noticed that you placed a new order shortly thereafter, which indicates that the situation has been resolved to your satisfaction.
We appreciate your understanding during this process and hope that you are now pleased with our services. If you feel that your experience has improved, we would be grateful if you could consider updating your rating. Your feedback is invaluable to us and helps other customers make informed decisions.
Thank you for your continued support. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
France Health
Un site de qualité et fiable.
Un site de qualité et fiable, plusieurs commandes faites et aucun problème.
10 de janeiro de 2024
Avaliação não solicitada
Resposta da France Health
Merci beaucoup Alexandre pour votre avis positif ! Nous sommes ravis d'apprendre que vous trouvez notre site fiable et de qualité, et que vos nombreuses commandes se sont toujours bien déroulées. Votre fidélité est très appréciée ! N'hésitez pas à nous contacter si vous avez des questions ou des besoins spécifiques. À bientôt pour votre prochaine commande !
Cordialement
France Health
Great experience since years
I've been ordering from France Health for years because it's a pharmacy with authentic products, the team is competent and very serious, I highly recommend it.
15 de dezembro de 2023
Avaliação não solicitada
Resposta da France Health
Thank you so much for your wonderful review!
We are delighted to hear that you have been ordering from us for years and that you appreciate our commitment to providing authentic products. Our team works hard to ensure that our customers receive the best service possible, and it’s gratifying to know that you find us competent and serious.
Your recommendation means a lot to us, and we look forward to continuing to serve you with high-quality products and excellent service in the future. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
France Health
订单号码：QLXEUUPGH
我当时买了美容产品，被海关扣押。然后无奈只能退回去！但是这个网站退回历时四个多月了！我多次联系该网站工作人员，一直拖很久都不给我退款！！也没有相关工作人员给我任何答复！！一直拖欠我的钱！恶意欠款不想要归还给我！！欺骗顾客！欺骗顾客的信任！令我很失望和难过 这个网站非常坏 就是故意不想将本该属于我自己的钱退给我。已经是诈骗了！真的非常气愤，大家千万不要去该网站购买了，欺骗外国人，欺骗我们的钱！！我的订单号： QLXEUUPGH；希望看到消息请尽快与我联系！请尽快退款给我！！！希望有关工作人员看到消息立马给我个答复！！什么时候能退款给我！
22 de maio de 2023
Avaliação não solicitada
Great experience
The website is very clear and they respond very quickly at any questions. Products were well packaged.
Delivery was very I've ordered in the afternoon and get my package next morning.
I recommend this website.
12 de dezembro de 2022
Avaliação não solicitada
Resposta da France Health
Thank you so much for your fantastic review, Erika!
We’re thrilled to hear that you had a great experience with us. It's wonderful to know that you found our website clear and that our team was quick to respond to your questions. We take pride in ensuring our products are well-packaged and delivered promptly, so it's gratifying to hear that your order arrived the next morning.
Your recommendation means a lot to us, and we look forward to serving you again soon! If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards
France Health
No response after order raised
I made an order, waiting for a week, then they said one of the product is not available from the manufacturer. And they're not responsible for this. I can only wait until they receive the product the it has no estimated time for this. How come then can sell a product without stock and couldn't deliver as their website claim.
28 de outubro de 2022
Avaliação não solicitada
Resposta da France Health
Dear valued customer,
We sincerely apologize for the inconvenience you experienced with your order and appreciate you taking the time to share your feedback. We would like to address the concerns you've raised:
1. Stock availability: As a French pharmacy, we rely on manufacturers for our inventory. While we strive to maintain accurate stock levels, occasional discrepancies can occur, especially with high-demand items.
2. Communication: We should have communicated more clearly about the partial stock availability (6 out of 10 items) and offered you options immediately. We apologize for any lack of clarity in our initial response.
3. Order fulfillment: We offered to ship the available items and refund the rest, but we understand you preferred to wait for the complete order. We appreciate your patience during this time.
4. Delivery timeframe: We acknowledge that the wait time was longer than expected, and we made efforts to keep you informed about the status of your order throughout the process.
We're pleased to confirm that your order was eventually fulfilled and delivered successfully. We've taken your feedback seriously and are working on improving our inventory management processes to prevent similar issues in the future.
If you have any further concerns or questions, please don't hesitate to contact our customer service team directly. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
France Health
3mois et toujours rien...
Ca fait 3 mois que j,ai placé une commande chez France Health.Ce n'est pas la première fois ca fait 7 ans que je suis cliente a cet endroit.Quand j'a vu que leur transporteur était DHL je leur ai demandé de changé pour la poste car c'était sujet a problème mais ils n'ont pas voulu.Alors le colis est parti.Puis il y a eu l'erreur de déclaration douanière qui a fait toute une histoire.J'ai du remplir formulaires pardessus formulaires mais rienn'y a fait. J'ai payé 2 fois pour des douanes et taxes mais je n'ai toujours pas mon colis. France Health m'on promis qu'il arrangerait la situation et qu'il m'enverrait une autre commande....mais la ...ils ne répondent meme plus a mes messages.Pourtant l'erreur venait d'eux au départ. Moi j'ai une perte de 500$ .Je croyais que c'était une compagnie responsable mais voyez vous l'image est souvent trompeuse. J'ai placé cette commande le 17novembre 2021....
22 de fevereiro de 2022
Avaliação não solicitada
Resposta da France Health
Chère Madame Vallée,
Nous vous présentons nos sincères excuses pour l'expérience extrêmement frustrante que vous avez vécue avec votre commande passée en novembre 2021. Après avoir examiné l'historique détaillé de nos échanges, nous comprenons votre déception face à la gestion de cette commande.
Nous souhaitons apporter quelques clarifications concernant les points que vous avez soulevés :
- Problèmes avec DHL : Nous reconnaissons les importantes difficultés que vous avez rencontrées avec DHL, notamment les erreurs de déclaration douanière et les demandes répétées de documents. Nous comprenons à quel point cela a été frustrant et chronophage.
- Préférence de livraison : Nous avons bien noté votre préférence pour les services postaux. Nous regrettons de ne pas avoir pu répondre à cette demande à l'époque.
- Délai de livraison : Nous sommes sincèrement désolés que la livraison ait pris plus de trois mois. Ceci est loin du niveau de service que nous souhaitons offrir, et nous en sommes conscients.
- Remboursement Intégral : Nous tenons à préciser que, malgré la livraison finale de votre commande, nous vous avons intégralement remboursé le montant de votre achat.
Nous comprenons que vous ayez mentionné ne pas avoir reçu de remboursement, mais nos registres indiquent clairement le contraire. Nous souhaitons vous assurer que ce remboursement a bien été effectué afin de compenser les désagréments importants que vous avez subis.
Bien que la livraison ait finalement été effectuée, nous sommes profondément désolés pour les problèmes et le stress occasionnés. Vos commentaires sont importants pour nous et nous ont déjà permis d'améliorer nos procédures, notamment en renforçant la communication avec nos partenaires de livraison et en offrant des options d'expédition plus flexibles.
Nous vous remercions de votre patience et de votre compréhension.
Cordialement,
France Health
Le marchand expédie à l'ancienne adresse supprimée sans le consentement du client
J'ai payé les commandes kphjrquipd 1 # et kphjrquipd 2 # En même temps, et j'ai choisi la même adresse de réception.Votre site Web envoie les articles à l'ancienne adresse que j'ai supprimée avant de passer ma commande.Je n'ai pas reçu la marchandise.Mais les hommes d'affaires se sont écartés de leurs responsabilités et ont refusé de me donner des marchandises.
12 de agosto de 2021
Avaliação não solicitada
I never had any problem with them
I never had any problem with them, everything was perfect, I will recommend
5 de agosto de 2020
Avaliação não solicitada
Resposta da France Health
Thank you for your positive review!
We are thrilled to hear that you have had a great experience with us! Your satisfaction is our top priority, and we appreciate your trust in our services. It’s wonderful to know that everything has been perfect during your orders, and we’re grateful for your recommendation.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
France Health
Sold me a fake product
Sold me a fake product. Have a lot of troubles with my patient.
31 de julho de 2019
Avaliação não solicitada
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