Freestart plc Avaliações 

251
O TrustScore é 2 de um total de 5

1,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Been with Freestart for years but had no functioning email for over 4 weeks now and the effect its having an my business is terrible. Legal documents are not being received having an impact on my clie... Ver mais

Avaliado com 3 de um total de 5 estrelas

We did have problems initially with getting this mobile friendly site up and running, it has only been running very recently and there have still been some teething problems. But I have to say tha... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The web site is not as good as I had hoped nor is their commitment. our website is still not working correctly despite numerous phone calls. Five phone calls to get our Facebook and Twitter links ad... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I can never get onto my website control panel without endless hassle. We apparently have to change our password every three months. However, everytime I go on it it says my login details are not ac... Ver mais

Detalhes da empresa

  1. Web Designer

Escrito pela empresa

Website Builder - Freestart empowering you to build your website anytime, anywhere and from any computer


Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

251 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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1,9

Todas as avaliações

(251)

1 avaliação nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Failed to deliver on site.

We have an e commerce site with many products, after asking questions about whether or not they could import all the items from our site we were assured that they could do so, but after 3 weeks of waiting and chasing up they admitted that they could not do what they had promised.

14 de junho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was recommended Freestart from …

I was recommended Freestart from another Entertainments Agent who also uses them for his website We were having terrible trouble with our Website Providers Get Visible Web.com (who are truly appaling). They have been a breath of fresh air and have developed an amazing website We had a few teething problems with information being missed off etc. as we had a lot of stuff to go on it but they have bent over backwards to ensure that necessary corrections were made. We also wanted some changes to the order of tabs and they did that for us too. In fact they worked on our site until we were 100% happy with it and now we have overall control to update it ourselves. The old company Get Visible Web.com had a limit on the number of pages and had no drop downs, but now we have all this with Freestart, a link to our Facebook Page etc., links to the acts we supply I would highly recommend them.

2 de junho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I would highly recommend this company … Great

I would highly recommend this company to anyone , I am currently in the process of going on line with my business and it is very daunting starting a new website , I'm in my mid 50s and not in the least bit technical minded when it comes to computers , but the help and the support that I have received is amazing . The person that has helped me the most is Wayne he made everything so easy for me to understand , and explained everything to me in the simplest of terms so that has given me the confidence to carry out the workings of my website with ease , and also knowing the support is always just a phone call away . 5 star service highly recommend this company .

10 de maio de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

To be honest this is the worst company …

To be honest this is the worst company I have ever dealt with, I've had so many problems and false promises. They take money out when they promise never to do it again but they keep on doing this. They say they won't keep my card details but obviously they do. I paid for a new update for cookies for my site that was over eight months ago heard nothing. I should change companies but I suffer from depression and I'm not in a right mood to start another site it takes ages to word it set it all out etc. Customer service for this company is non exsistant. My advice is look for another company

21 de abril de 2017
Avaliação não solicitada
logotipo da Freestart plc

Resposta da Freestart plc

Dave,

Firstly, let me say I am sorry that you appear to be having some difficulties. I am a little confused as to what your reference about "taking money out, when we promise never to do", as we charge an annual service charge for our website products, like similar companies in our industry.

You currently pay us an annual fee of £99 + VAT, and as per our terms and conditions that can be found on our website, you have been paying this with us since 2012 - therefore I am surprised that you hold the view that we are "taking money after promising not to" especially considering from your review that you are not in the right mood to move your website anywhere else.

With regards to your reference to cookies this was paid for in 2014 and added to your site.

About your comment that our customer service, is none existent, I would appreciate you getting in touch to as to how we have failed to meet your expectations. I cannot see any recent contact from yourself, merely this review with a third party, seemingly triggered by an automatic renewal that is part of our standard terms and conditions, that you have also been familiar with for the past 4-5 years so I am a bit perplexed.

Kindest Regards,

Mark Gerrard
Managing Director
Freestart plc

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service Skills …

I had problems with my website and after earlier miscommunication have been delighted with how I have been treated. The company have bent over backward to make sure I am happy. Wayne has been in contact with me most days just to check on progress and make sure Im happy. I would now recommend this company to anyone who wants a website.

11 de abril de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Upgrade to website

Freestart have been very helpful and swift upgrading our Bags of Fun website, nothing was too much bother.
With so many people hiring bouncy castles and rodeo bulls it make it difficult to match prices etc. when your trying to do a professional job, that's why its important for people to know what type of service you can give, which I our other website didn't.
A special thanks to Yan who convinced me to go ahead, then to the team Jenny, Amy and their colleagues who actually done the job.
From an extremely please Bags of Fun

Ric Boland

17 de março de 2017
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

website upgrade

Have had a site with Freestart for a number of years so decided to upgrade to something more tailored to my shop.
Very pleased with outcome although it did take longer than expected to complete

1 de março de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SSL, ADWORDS,GOOGLE LISTINGS!!!!!!!

I have had a website with Freestart for approx 7 or more years and all was great..but every year they pester and bombard me for more and more money to digitalise this and upgrade that and because most of us do not understand the said terms we foolishly pay their extortionate and uneccessary costs and incedently they only contacted me by phone to ask for money and no aftercare questions! they never ask for money via email? Over the past few months we had a terminally ill family member who was given hours to live, freestart kept phoning asking me to pay £199 + vat and £99 + vat for some technical term for whatever. I begged them to leave me alone but they contacted me again and again even on the day we had the bereavement saying I needed to pay the money as GOOGLE charge them for these services and everyone has to pay these costs. I have since asked for a breakdown and explananation as to what they are asking me to pay for as I wanted to take the matter up directly with GOOGLE, but no one will comment and I asked for there complaints proceedure and who the ombudsman was for their industry, almost immediately a manager contacted me and said let me deal with your complaint etc but would not give me any details to complain about this shocking unrellentless hounding of me and possibly other customers to get hundreds of pounds from them, when most of these service are a few pounds to purchase and some are not even necessary. needless to say I informed him via email to cancel my £100 + vat annual renewal which is what their motto states WEBSITE £100 + VAT, what a joke.. I am taking the matter up with Google as a matter of urgency and looking elsewhere for a website! Adrian

28 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New website upgrade

Excellent communication, super quick response to all emails and phone calls, easy transition, no hassle experience in upgrading my website. Fantastic AAA+++

19 de outubro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Refresh

I wanted a refreshed website and Freestart quickly delivered. I now have a professional website to be proud of!!!...

19 de outubro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic end product

Really happy with the end result of my website, it looks great and seems to be user friendly. The designer was happy to make any amendments needed and communicated well. Would happily recommend.

28 de setembro de 2016
Avaliação não solicitada
logotipo da Freestart plc

Resposta da Freestart plc

Tracey

Thank you so much for the lovely words and we are really pleased you are happy with your website and more importantly now it's set up find it easy to use.

It's great the designer and yourself communicated well regarding your needs for the site and this is just one of the ways we differentiate ourselves from other website providers.

We look forward to continuing to work with you and helping you gain online success.

Kindest Regards

Janette Wynn
Operations Director
Freestart plc

Avaliado com 5 de um total de 5 estrelas

My business has benefitted from Freestart's expertise for over 10 years, highly recommended

When I needed a business website several years ago Freestart was the obvious choice. With a large selection of templates for varying price ranges there is something for everyone. My business has benefitted tremendously having taken advantage of many marketing options from analytics packages to mobile apps as well as excellent ecommerce opportunities. What I like most about working with Freestart is the control I am able to maintain over my website, they offer help, advice and expertise in many fields.

23 de setembro de 2016
Avaliação não solicitada
logotipo da Freestart plc

Resposta da Freestart plc

Hi Debbie

Many Thanks for the kind review, much appreciated.

It's great to hear from a long standing customer such as yourself who has taken advantage of our additional services and seen the benefit of these.

We have over the last 17 years developed expertise in all areas associated with online and it's great to see this investment has not gone un-noticed.

Thank you once again and we look forward to continuing to work with you and helping you maximize online success.

Kindest regards

Janette Wynn
Operations Director
Freestart plc

Avaliado com 5 de um total de 5 estrelas

Excellent Response

Allthough I had a a problem at first Janette pulled out all the stops to sort our problem out. Freestart have done a wounderfull job with our website, keeping us informed at all stages. Could not ask for anything better. Would recomend to any one. It is not the fact we had a problem it is how it was sorted that counts, well done the staff at Freestart.

20 de setembro de 2016
Avaliação não solicitada
logotipo da Freestart plc

Resposta da Freestart plc

Raymond

Thank you so much for the kind words. We are so glad we have got you up and running and like you said problems occur but it is how we handle them as a company that counts!

The website looks fab and we are really pleased with the result and look forward to continuing to work with you and getting some great results!

Thanks once again for the feedback, it is much appreciated and we look forward to speaking to you soon.

Kindest Regards


Janette Wynn
Operations Director
Freestart plc

Avaliado com 5 de um total de 5 estrelas

Website and app

Would highly recommend this company. Reasonable rates and very professional staff. Always happy to help.

9 de setembro de 2016
Avaliação não solicitada
logotipo da Freestart plc

Resposta da Freestart plc

Many Thanks for your kind review regarding our services.

We do aim as our mission statement to offer cost effective online solutions for small businesses and hope to back this up with friendly and approachable staff - so it's good to know we're reaching our mission!

Thanks once again and please do not hesitate to contact us should you need any help, support or advice of how to get the most from your products with us.

Kindest Regards

Janette Wynn
Operations Director
Freestart plc

Avaliado com 3 de um total de 5 estrelas

Not as good as it should be

The web site is not as good as I had hoped nor is their commitment.
our website is still not working correctly despite numerous phone calls.
Five phone calls to get our Facebook and Twitter links added. Three further calls to get a basket and check out button. buy somthing press continue shopping it does not work.every time one item is rectified another fault appears. Reason I am told is short of Staff. Premium rate phone line, second rate service

26 de agosto de 2016
Avaliação não solicitada
logotipo da Freestart plc

Resposta da Freestart plc

Raymond

Thank you so much for the review.

Firstly I would like to apologize for the issues you have encountered and I am keen to get to the bottom of these.

I will be looking into your account today and calling you to discuss these issues and hopefully work to resolving them and re-building our relationship.

I look forward to speaking to you later today.

Kindest Regards

Janette Wynn
Operations Director
Freestart plc

Avaliado com 4 de um total de 5 estrelas

Happy Long Term Customer

I have had a website for over ten years with Freestart and have always found all staff to be friendly and helpful.Any requests are always dealt with and I like the facility on their site to update your details and upload new photographs.The most important aspect is that my customers really do like my website and always comment on how nice it is.I also have a mobile app and it is good to keep up with technology.
Have recommended Freestart to many Business associates.

17 de agosto de 2016
Avaliação não solicitada
logotipo da Freestart plc

Resposta da Freestart plc

Sarah

Thank you so much for the kind review.

Having looked at your website I can see why your customers love it - it's all about the effort that clients put into the content and the information on the site as well - and I can see the investment you have made to this.

It's great to receive feedback on the product as we invest a lot of time in constantly trying to improve our offering but is is equally as important to hear feedback on the service our staff supply to back up the product and it's good to know we our hitting our aim of ensuring we offer an approachable, friendly service to all clients.

Thank you so much for your continued custom and we look forward to continuing to work with you.

Kindest Regards

Janette Wynn
Operations Director
Freestart plc

Avaliado com 5 de um total de 5 estrelas

Brilliant

Great company used for many years

11 de julho de 2016
Avaliação não solicitada
logotipo da Freestart plc

Resposta da Freestart plc

Fiona

Thank you so much for the review - it's great to hear from a long standing customer such as yourself and to know you think we're doing a great job.

As you know we're always here when you need us so please do not hesitate to contact us should you need any support.

Thanks again Fiona and we look forward to continuing to work with you.

Kindest Regards

Janette Wynn
Operations Director
Freestart plc

Avaliado com 5 de um total de 5 estrelas

Updating my website

I have been with Freestart for several years,they offered me an update which has brought us so many positive comments. The staff are friendly helpful and very very patient making the change over very easy. I would recommend anyone seeing to set a website whether it is for services or retail to consider contacting Freestart to discuss the options available.

7 de julho de 2016
Avaliação não solicitada
logotipo da Freestart plc

Resposta da Freestart plc

Hi Trisha

Thanks so much for the review.

It's great to hear the lovely things you have said about our the friendliness of our staff as we do aim to be approachable to our customers to ensure we can offer you the right support.

We're so happy the upgrade has received so many positive comments and for you and the business and I am sure this will continue to help to maximize your online business.

We look forward to continuing to work with you.

Kindest Regards

Janette Wynn
Operations Director
Freestart plc

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