www.frenchclick.co.uk Avaliações 

220
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First experience with this Frenclick company and quite satisfied, prices are reasonable and the fact that you can choose your delivery slot is a good idea. I received the parcel on time and everythi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely delighted to have found this fantastic website! I ordered all my favourite french shampoos and body washes for the same price as I'd pay in a hypermarket! But the only difference... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I would definitely recommend French Click, the Mon Cheri chocolates I ordered arrived very quickly and in good condition. None of them were squashed or damaged, even though Mon Chéri are expensive, th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I love FrenchClick but am looking at divorce proceedings. Parcel containing fresh meat shipped 30th November by DPD and it has spent the last 5 days in Bristol. DPD mail me each day promising delivery... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

220 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

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4,5

Todas as avaliações

(220)

63 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Good products

Good products, good delivery service. Never let me down. I'm ordering from them my shampoo l, conditioner and sometimes shower gel.

19 de outubro de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you found the shampoo, conditioner and shower gel from us.

Avaliado com 5 de um total de 5 estrelas

Nice products and the price not out of…

Nice products and the price not out of scope. When you want a taste of France whilst stuck in blighty, then easier than the ferry.

1 de outubro de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 5 star rating! We're very happy you found the taste of France with us and the prices were acceptable.

Avaliado com 5 de um total de 5 estrelas

Received my Nuit Tranquille tea safely

Received my Nuit Tranquille tea safely. Helps me get a good night. Possibly a bit over packed. Especially in these days of being careful for the environment.

23 de setembro de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback! We're delighted you found the tea you wanted and it's helping you.

We're definitely looking at our packing, dry orders like yours should be sent with paper loose fill, not the flo pak green. Please do note it is degradable in the environment and can be recycled at Supermarket points.

Avaliado com 5 de um total de 5 estrelas

So happy to have been introduced to FC…

So happy to have been introduced to FC by my French friend here in London. Easy to order, promptly delivered.

3 de setembro de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you found it easy to order what you wanted and it was delivered quickly.

Avaliado com 5 de um total de 5 estrelas

I've been purchasing items from French…

I've been purchasing items from French Click for a number of years now. Always quality and promptly delivered. Thanks and well done from a very satisfied customer.

23 de agosto de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're glad to hear our service was up to the level it should be.

Avaliado com 5 de um total de 5 estrelas

I found French Click after changing…

I found French Click after changing from a previous water supplier... Prices are better, badoit and good service.

14 de agosto de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're very happy you found the Badoit you wanted and our price was good for it.

Avaliado com 5 de um total de 5 estrelas

I've been in the UK for ages now

I've been in the UK for ages now, really excited when I found out about French Click. There were a couple of little misshaps on early orders. But every time things were sorted fairly. On delivery days everyone gathers around the box and is happier for it. Thanks!

20 de agosto de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 5 star rating! We're glad our customer service were able to sort your problems out and we brought some joy with our service!

Avaliado com 1 de um total de 5 estrelas

My initial order from French Click disappointing.

My initial order from French Click was for 4 jars of Maille Mayonnaise. Delivered on time but of the four jars delivered 3 had a best before date of 26/09/24 and the fourth 27/09/24. Whilst I accept that this does not make the product inedible it does mean that I have 1 month to consume all 4 to have them at their best. Not acceptable and I would suggest that you order your French produce from another more reputable supplier as it looks like they purchase short dated product in France and dispose of it to gullible English, like me! Not the cheapest either with the delivery charge.

Following my review and the response from French Click I have now submitted images, to the email address provided, of the product they sent me with the best before dates clearly shown. Let's see if anything positive happens.

03/09/24
Have received a refund on two jars of mayonnaise, so sometyhing positive, I believe this is a lesson learned by myself and French Click...mainly for me, read the reviews first, before placing an order.

30 de agosto de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Very sorry to hear this, please email sales@frenchclick.com with the photos of the item. We'll investigate the date and we should be able to replace the items.

It looks like we only received the stock of this item this week. So we'll need to check with the supplier why there's only a month on the item.

Most of our stock comes in and goes out quickly. We'd never send products with a short date intentionally and we'll always offer a refund or redelivery if there's an issue like this.

As you can see from the more than 10,000 reviews we have on reviews.co.uk, Google and on here.

Avaliado com 5 de um total de 5 estrelas

No problems

No problems, excellent range of products, bought the rillettes, felt like being in France! Would be even better if you could have an alternative to the polystyrene packaging. Have to take it to the supermarket to get rid in an enviro friendly way.

19 de agosto de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you enjoyed the rillettes. We are using paper loose fill for dry orders now and looking at what we can do for the other loosefill. Please do note that is degradable in the natural environment as well.

Avaliado com 1 de um total de 5 estrelas

I've received an order on Saturday…

I've received an order on Saturday morning (3 August) and several items were missing.
I have been refunded a very small amount of my missing item : only £14 when it should have £ 44 althogether ! So where that difference of £30 disappeared ?
I tried since Sunday to reach them several time but no answer.
I hope the matter will soon be resolved and will have my money back otherwise, I should shop somewhere else for my french goods !
It would be a great shame since I have been a customer for so many years !

3 de agosto de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Very sorry about this. It seems there has been a mistake with the order and the correct items have not been removed. Pleas email us to sales@frenchclick.com or call us on 02070976613 and we'll resolve this asap for you.

Alban should have sorted this for you, please update your review. We are also sorry the reply to your email was a bit slow, usually is should have been yesterday afternoon rather than today.

Avaliado com 3 de um total de 5 estrelas

I've ordered from French Click several…

I've ordered from French Click several times over the years. I love their selection of French products that you can't get easily in the UK. But this time, I was disappointed to see all the packaging. It used to be delivered like normal shopping by someone in a van, but it's now sent via DHL. As a result, there is so much wrapping on everything to protect it from damage. It feels terrible for the environment. I'm not sure I would order again as I felt really guilty seeing it all. And to be honest, the yoghurts weren't very cold anymore by the time they arrived. Such a shame, as I love French Click.

13 de julho de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Sorry about this, it's just been shipped via DHL because of a temporary unexpected driver shortage on Saturday. We will nearly always deliver London addresses with our own vehicles.

Usually the cold packaging should last at least 24 hours, though we can investigate how your order was packed and replace the items if needed. Please send the details to customerservice@frenchclick.com to sort this.

Avaliado com 5 de um total de 5 estrelas

Great produce at reasonable prices

Great produce at reasonable prices. Items well-packed and kept cool, delivery via Royal Mail presents no problems

11 de julho de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you're happy with the produce and prices. Also that the deliver worked as it should do.

Avaliado com 4 de um total de 5 estrelas

Wonderful business with great produce

I've used Frenchclick quite a few times and their produce is fabulous.

The only thing stopping me giving five stars is the terrible service from DHL parcels.

17 de junho de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 4 star rating. We're very happy you liked our produce. We do also have DPD and Parcelforce if you are having problems with the DHL deliveries.

Avaliado com 5 de um total de 5 estrelas

This was my first time ordering and it…

This was my first time ordering and it was great. Merguez sausages - the real deal. En bon état.

10 de junho de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're very happy you enjoyed the merguez.

Avaliado com 5 de um total de 5 estrelas

Deliveries are on time

Deliveries are on time. Great range for reasonable prices, despite all the changes in the last few years

25 de maio de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're very happy to hear the deliveries have been on time and and you're happy with the prices.

Avaliado com 5 de um total de 5 estrelas

Excellent products delivered to my…

Excellent products delivered to my house. Fair prices and well packaged, thanks.

3 de maio de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback. We're very happy you liked the products and the packaging and prices were spot on.

Avaliado com 5 de um total de 5 estrelas

Really great range of flours for…

Really great range of flours for baking. Arrived quickly and so pleased with all the items.

26 de abril de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback. Hope you managed to do some good baking with the flour.

Avaliado com 5 de um total de 5 estrelas

Love getting my treats that I can't…

Love getting my treats that I can't find elsewhere from French Click. Lots of delivery options and times.

27 de março de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Thanks for the feedback. We're very happy you managed to get your treats from us and that you liked the delivery options.

Avaliado com 5 de um total de 5 estrelas

Great selection of Cote d'or

Great selection of Cote d'or, Suchard and prices good compared to others. I'm half Belgian and I miss them!

4 de abril de 2024
Avaliação não solicitada
logotipo da www.frenchclick.co.uk

Resposta da www.frenchclick.co.uk

Glad to hear you found the chocs you wanted and the prices were good. Thanks for the feedback.

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