Being charged didnt use card got charged for not using because set a high amount for the month. Dont use this company and they take money every week other companies out there which donot charge. I... Ver mais
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Veja o que dizem as avaliações
Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... Ver mais
A empresa respondeu
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... Ver mais
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Fill up and save with fuelGenie business fuel cards
Escrito pela empresa
- fuelGenie business fuel cards help UK sole traders, SMEs and growing fleets cut fuel costs and stay in control of driver spend – with no transaction fees on fuel. Fill up at great value pump prices across more than 1,350 Tesco, Morrisons and Sainsbury's forecourts. With fuelGenie+, that becomes 2,300+ locations, adding most Shell and Welcome Break stations. fuelGenie+ customers also get up to 45 days to pay,* and no surcharges – the price at the pump is the price you pay. One HMRC-approved VAT invoice help reduce the admin headache, and the free online account and app let you track usage, set limits and manage your cards 24/7. *Subject to status. Terms apply.
Informações de contato
PO Box 6139, WV1 9RQ, Wolverhampton, Reino Unido
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
3,8
Muito Bom
541 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Enquiry dealt with n day of receipt
11 de março de 2024
Resposta da fuelGenie
Hi Roly,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Could request limit increase on…
Could request limit increase on portal/website, therefore had to telephone. Shouse be able to sent email rather than telephoning and waiting one the live for domeykne
4 de março de 2024
Resposta da fuelGenie
Thank you for your comments. If you would like to increase your credit limit you can email us at enquiries@fuelgenie.co.uk with your account number as a reference; just remember to include the value you'd like to look at increasing your credit limit to. All this information and more is included in our FAQs area at https://www.fuelgenie.co.uk/help-and-support/fuel-cards-faqs/
Quick and Easy
The app is really easy to use and helpful for finding the nearest petrol stations. Customer services are easy to get in contact with and action anything really quickly.
26 de fevereiro de 2024
Resposta da fuelGenie
Hi Tara,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Contactable company friendly staff
23 de fevereiro de 2024
Resposta da fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Managing our fuel costs has been so…
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward.
Our account managers have been great! Massive thank you to Elaine M for dealing with our queries so quickly!
I would definitely recommend Fuel Genie.
23 de fevereiro de 2024
Avaliação não solicitada
Resposta da fuelGenie
Hi Leigh,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
They helped me a lot especially with…
They helped me a lot especially with changing the invoice schedule to suit my needs
13 de fevereiro de 2024
Resposta da fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Simple to access and great customer…
Simple to access and great customer service
2 de fevereiro de 2024
Resposta da fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
fanatic company to deal with would…
fanatic company to deal with would recommend to other to sign up with these A********
23 de janeiro de 2024
Resposta da fuelGenie
Hi Michael,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Nightmare 🤦🏻♀️
As a small business we thought a fuel card would work really well and would help with paperwork (eg reducing receipts) not realising that billing was weekly.
This would not be as bad if invoices arrived on the same day every week and payment came out on same day every week but it doesn’t :(
Our last transaction was on 12th January (for current invoice) and the DD on this one won’t come out till 23rd January so as the payment has not been taken earlier it results in no available credit so then have to pay for fuel - which is not what we wanted to do hence why getting the fuel card.
We have made early payments to try and resolve this but then they deduct from next invoice so it all happens again. We have applied for a credit increase as this would solve this issue and told we had to wait a month which we did then we was told we had to email customer care to explain and apply for an increase which despite 2 emails to date have not received a reply.
None of the invoices tally with the amounts taken from the bank making book keeping a nightmare which was our main reason for switching to a fuel card.
Poor service, communication, inconsistent information and nightmare invoicing & payment system.
On Monday when they are open we will be ringing to cancel this account.
UPDATE: Following response from Fuel Genie on 23rd January I sent all information asked for and still not received any response at all
20 de janeiro de 2024
Avaliação não solicitada
Resposta da fuelGenie
Thank you for your comments.
The information about the billing frequency and when the associated payments will be taken can be found on our FAQs page under the "how will I be invoiced and how is the payment taken?" section here: https://www.fuelgenie.co.uk/help-and-support/fuel-cards-faqs/
Unfortunately without your account details we cannot trace any information regarding your issue with the credit limit and the associated emails. Could you please email us at enquiries@fuelgenie.co.uk with your account number as a reference and include the previous correspondence for us to investigate further?
UPDATE: Please resend the information to enquiries@fuelgenie.co.uk as we have not received any information from an account with this query; without having your account or contact information at this stage it's not possible to search for the correspondence, however we will respond and deal with all contacts made to our helpdesk.
Many thanks,
The fuelGenie Team.
Be careful
Be careful
Our company had £900 in tesco clubcard points tale off us tesco siad we had reached a limited and points weren't foe business
9 de agosto de 2023
Avaliação não solicitada
Resposta da fuelGenie
Hi there,
We'd suggest you contact Tesco Clubcard with this query, as this isn't related to the fuelGenie card.
Whilst you can use your Tesco Clubcard to collect points when using fuelGenie to pay for your fuel, any queries relating to Clubcard points will need to be addressed directly with Tesco who issue and manage the points.
Many thanks,
The fuelGenie Team
Resposta da fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Spoke to customer service advisor
Spoke to customer service advisor, advised to send email and my request was actioned instantly.
14 de dezembro de 2023
Resposta da fuelGenie
Hi M Harrison,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi Oluwaseyi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
After a bad experience with another…
After a bad experience with another fuelcard provider, we signed up with Fuel genie and so far their customer service and support is much much better. Emails and phone calls always responded to quickly and efficiently.
11 de dezembro de 2023
Resposta da fuelGenie
Hi Karen,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Helpful with information and problems
23 de novembro de 2023
Resposta da fuelGenie
Hi Paul Martin,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Excellent service.
18 de novembro de 2023
Resposta da fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
I have had a fuel card for two years
I have had a fuel card for two years. 3 months ago they said they would be suspending my account because of a ccj. I sent them the court letter, proving that this had been settled, in our favour, and they reinstated the account.
Then, in the last week, they suspended the account, because the ccj was still on my file. I did not know this, and paid the court to have this removed.
Fuel Genie have not reinstated my account. This has caused us some very embarrassing moments, we have NEVER missed a payment, we have even paid extra when exceeding our credit limit.
DONT DEAL WITH THIS COMPANY
16 de novembro de 2023
Avaliação não solicitada
Resposta da fuelGenie
Hi, thank you for your comments.
We can see you have already spoken to a member of our Team who has provided all the information you need for you to manage the outcome.
Many thanks,
The fuelGenie Team
Resposta da fuelGenie
Hi Cheddi Miller,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
A had trouble logging in so I rang them…
A had trouble logging in so I rang them 20 minutes first time 15 minutes 2 nd time with nobody picking up
23 de outubro de 2023
Resposta da fuelGenie
Thank you for your comments.
Whilst it's possible there may be a short waiting time before you connect to a help desk agent during busy periods, it's extremely rare to have to wait for this period of time before speaking to our team.
If you're still experiencing issues logging in please call us on 0345 371 2490 or send an email to enquiries@fuelgenie.co.uk with the full details of the issue you're experiencing.
Many thanks,
The fuelGenie Team.
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