Being charged didnt use card got charged for not using because set a high amount for the month. Dont use this company and they take money every week other companies out there which donot charge. I... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... Ver mais
A empresa respondeu
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... Ver mais
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Fill up and save with fuelGenie business fuel cards
Escrito pela empresa
- fuelGenie business fuel cards help UK sole traders, SMEs and growing fleets cut fuel costs and stay in control of driver spend – with no transaction fees on fuel. Fill up at great value pump prices across more than 1,350 Tesco, Morrisons and Sainsbury's forecourts. With fuelGenie+, that becomes 2,300+ locations, adding most Shell and Welcome Break stations. fuelGenie+ customers also get up to 45 days to pay,* and no surcharges – the price at the pump is the price you pay. One HMRC-approved VAT invoice help reduce the admin headache, and the free online account and app let you track usage, set limits and manage your cards 24/7. *Subject to status. Terms apply.
Informações de contato
PO Box 6139, WV1 9RQ, Wolverhampton, Reino Unido
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
3,8
Muito Bom
541 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very qick thank you
16 de outubro de 2023
Resposta da fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Excellent service and easy to use
16 de outubro de 2023
Resposta da fuelGenie
Hi Mark,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Quick reply by customer service.
26 de setembro de 2023
Resposta da fuelGenie
Hi Samantha,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Speed of reply.
21 de setembro de 2023
Resposta da fuelGenie
Hi Steve,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi Elena,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Only fuel card we've ever had
Only fuel card we've ever had, no problems, just limited to supermarket fuel.
Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's random as to when they want it, no fixed day a week, not even every 7 days !!
4 de setembro de 2023
Great card and lots of petrol stations…
Great card and lots of petrol stations to choose from, easy to use app
6 de setembro de 2023
Resposta da fuelGenie
Hi Quaverkid,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Easy to manage my account
5 de setembro de 2023
Resposta da fuelGenie
Hi Alexandru,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Once you make the initial agreement to…
Once you make the initial agreement to supply there has not been an issue
28 de agosto de 2023
Am happy with the fuel stations I can…
Am happy with the fuel stations I can go to I did ask for more than the budget I got which was the only thing that I was looking for really not to worry will have to build on it I guess.
28 de agosto de 2023
Resposta da fuelGenie
Hi Allslates,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great fuel card
Great company got accepted 2nd time around and have just upped my credit limit.brilliant if the cash flow is low and your waiting on invoices to be paid
15 de agosto de 2023
Resposta da fuelGenie
Hi Mr. Kenny,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Very quick response to all questions
7 de agosto de 2023
Resposta da fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Resposta da fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Excellent services by FuelGenie
FuelGenie is super easy to use. You can add, edit or delete fuel cards whenever you like in the app. Invoices are detailed and paid via DD. Fuel cards without the fuss!
15 de julho de 2023
Resposta da fuelGenie
Hi Alan,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Hounded with spam emails
14 de julho de 2023
Avaliação não solicitada
Resposta da fuelGenie
Thank you for your comment.
We're incredibly sorry you've had a bad experience here.
We only send any communications to accounts that have opted into accepting them within their marketing preferences, along with any operational communications that are required for running your account.
If you would like to email our help desk at enquiries@fuelgenie.co.uk with your account number as a reference, we can look into what communications you have been sent and check your marketing preferences to see what can be amended to prevent any further communications being sent.
Many thanks,
The fuelGenie Team.
I have not had messages returned and…
I have not had messages returned and received incorrect information from staff.
10 de julho de 2023
Resposta da fuelGenie
Thank you for your comments.
Would it be possible to email our help desk team at enquiries@fuelgenie.co.uk with more information about your query please, along with your account number as a reference please?
Many thanks,
The fuelGenie Team.
IGNORE
IGNORE
ALWAYS THERE AN ISSUE WITH THEM
After sending various emails in regards with setting up direct debit due to change in my address Not once the customer service from fuel genie called me They keep stopping my login details and always they have to keep sending me change of password request I have full record of my email summary For how they’ve dealt with my queries Greedy Attitude for finding way to add surcharges on account for Miss payment With my current experience with FUEL GENIE I WOULDN’T RECOMMEND THIS COMPANY TO ANYONE
WITH REGARDS
SAI G LOGISTICS LTD
11 de julho de 2023
Avaliação não solicitada
Resposta da fuelGenie
Hi there,
Thank you for your comments.
We can see from our records a colleague advised you of the issue in June 2023 and required the action needed in order to resolve it.
We can see today the issue has now been resolved.
Many thanks,
The fuelGenie Team
Daniel’s Resolution
Having had long conversations with accounts regarding a query about a change an agent called Daniel resolved the matter to resolution in a five minute call
Excellent work Daniel
4 de julho de 2023
Avaliação não solicitada
Resposta da fuelGenie
Hi Peter,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
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