We have made several trips to Furniture Village Southampton in the last 6 months, having recently moved house. The staff are always friendly & attentive without being pushy. Some items we particul... Ver mais
Localização
Trocar localizaçãoWest Quay Retail Park, Harbour Parade, SO15 1BA Southampton, GB
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Veja o que dizem as avaliações
I have purchased furniture, from FV three times. My last purchase was always having problems. Castalan guy came several times a great service. In the end the repairs did not fix the problems. I asked... Ver mais
We met Grant Hale whilst looking for new lounge furniture. His knowledge and advice on the product, as well as, understanding when to give us space to think about what we were purchasing, was enligh... Ver mais
Raymond Lord was our sales consultant during our visit to the Southampton store. May I say he was very helpful and was very knowledgeable about the products. Nothing was to much trouble gave us time... Ver mais
Detalhes da empresa
Informações de contato
West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, Reino Unido
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The salesperson was exceptional
Wide range of product when we were…
Wide range of product when we were shopping for a new bed. Good offers on price with flexibility.
A stress free sofa purchase
Not pressurised and Grant at the Southampton store really helpful when we had a shortlist of sofas in helping us to decide
Brilliant experience from start to finish
Brilliant experience from start to finish. When we ordered, we realised within 48 hours that we should have selected a different suite so went back into the store. Excellent customer service and we’re very understanding. The change to a different suite was straightforward.
Delivery updates were superb and when it was delivered, Luke had Rich were fantastic.
Would 100% recommend Furniture Village.
The sales lady Claudia.
The sales lady, Claudia, was very helpful, not pushy, and nice with it.
Friendly staff who gave you time to…
Friendly staff who gave you time to browse on your own,and were more than helpful when you needed advice
We enjoyed our experience at Furniture…
We enjoyed our experience at Furniture Village in Southampton west quay retail estate. It was our second visit to make a firm decision on sofas and armchair. Raymond served us on both occasions and made us feel very welcome. We wanted to spend time making the right decision and enjoyed a coffee and cookies while trying out the sofas.
We decided on our furniture and Raymond helped us understand the extras available to us. We benefitted from the summer discounts and went away with a package that we were very happy with. There was no hard sell but an encouragement in the right direction. Very happy with our experience and looking forward to delivery of our purchase.
Excellent salesman
Excellent salesman, no pressure sales patter, just honest chat
We always have a great experience when…
We always have a great experience when we visit Furniture Village Southampton. Victoria is extremely knowledgeable about all the products ,and we feel in safe hands when making our choice. We appreciate her expertise ,and never feel rushed when making decisions. We are always made to feel welcome when visiting the store ,and shall continue to return in the future. Thank you.
Very helpful assistance answered my…
Very helpful assistance answered my questions and was very friendly. Approach was non pushy which I liked.
Mark our salesman was excellent…
Mark our salesman could not have been more careful in helping us meet our needs in choosing a bed and in arranging a date for its delivery.
Customer advisor
Customer advisor, Aleks was knowledgeable, patient,friendly. He made us feel welcome and appreciated as customers with no "pressure selling" as often happens in retail .
There is a wide choice of furniture and the quality and the prices were excellent.
We had a wonderful experience today…
We had a wonderful experience today when we were approached by Claudia and she found us the corner sofa that was perfect for us , 5stars for a wonderful lady
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The furniture we had delivered today …
The furniture we had delivered today we have to remove all the cushions to be able to sit , like sitting on window ledge and for 200 it’s disgusting we will ring shop in morning

Resposta da Furniture Village - Southampton
My sofa was delivered on 22/8/26
My sofa was delivered on 22/8/26. The date I was told it would be delivered, guys were very professional, helpful and friendly. I am pleased with the sofa, a white leather, corner unit, with power recliners, very comfortable. So far, a very positive experience.
Staff were excellent from the shop…
Staff were excellent from the shop salesman to the delivery men. Second time we've used Furniture Village and very satisfied.
Dan was very helpful…
Dan was very helpful without being overbearing. He ensured we were fully informed and helped make our purchase straight forward.
Great Service and lots to choose from
I Went into the Southampton store as was interested in a sofa, Victoria approached me with a smile and asked if I needed help, her service and friendliness was both professional and helpful, I bought my sofa and she helped with rugs as well
Great customer service Thankyou furniture village
Great service in store.
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