FuroSystems Avaliações 544

Bought a great bike but was unable to ride it because the weather was pants and then I hurt my shoulder.
Decided to swap it for a folding bike because I didn't trust putting a full size one on the roof of my car.
FuroSystems were very obliging and understanding of my plight and agreed to the swap.
Then weird things happened to my life and I decided to be really cheeky and ask for a refund instead of a swap.

FuroSystems again came to the rescue of my craziness and made a full refund without hesitation!

Fabulous customer service, even when they're dealing with the customer from hell such as I.

The bikes are great too, I'm just in the wrong place at the wrong time.

Thank you FuroSytems, I'm seriously impressed.

I ordered the Furo Aventa at the end of March and arrived middle of May 2021, about six weeks which I thought was pretty good.
The bike arrived with a broken headlight which was replaced within a week, otherwise I found it very easy to assemble. I replaced the saddle straight away for a more comfortable style. The handlebars could be a bit higher as my 70 year old hands don’t like all my weight over the front of the bike.
The build quality is excellent for the price and I especially appreciated the pannier rack and mudguards. Also the light weight means I can put it in the back of a small hatchback after removing the front wheel and battery. A full battery charge takes about 4 hours.
I have clocked up £250 miles of trouble free travel, mainly along country roads. It can be uncomfortable on loose gravel tracks with the Aventa’s thin tyres. The battery power usage on the LED display is all over the place when the bike is put into different pedal assist levels and once I ran out completely as it suddenly went from a quarter charge left to zero. I’m not sure if this is common with all e bikes.
Overall great value for money and highly recommended.
Graham.

About 10 weeks ago I purchased a Fuze Max scooter and out of the box there were some minor issues, I dealt with them and maintained tightness on all the bolts and fasteners regularly. The folding handlebars have a screw-on mechanism which is fine and stays tight on the right side but comes loose on the left after only a few minutes of riding.
This issue caused me to have an accident where I came off the scooter and hit the deck pretty hard (thankfully I wasn't going very fast and was wearing my helmet!).
The fit and finish of the entire scooter is fairly poor with most bolts wiggling themselves loose including the stem bolts and, as mentioned, the handlebars. I've also had intermittent rubbing of the brake pads on the discs (mainly front but also rear too).
I reached out to Furo and they have now got back to me.

Update @ 12.30pm same day as this review - I've now spoken to customer services on the phone and they have been very accommodating to my issues whilst explaining the situation on their end which I can entirely sympathise with. They are sending a new unit out and are having the old one picked up which I am pleased about. I will update or delete this review and write a new one once I've looked over and tested the new unit.

Thank you for endeavouring to remedy the situation.

*UPDATE AS OF 29/8/21*
The new scooter had to go back with the exact same issue as the first and it only just got back to me a couple of days ago from Furo after sending it for repair and it took well over 2 weeks to get it back, the bar issues are seemingly fixed but literally less than a minute into my ride the motor cut out entirely and now the thing won't move. I've now asked for a full refund after not having a rideable scooter for a ridiculous amount of time and I absolutely cannot recommend Furo Systems at least as far as their scooters go.

Best value for money, high performance scooter. Just love it!

I've had my Furo X for a year. It's a great bike and saved me a lot of time while commuting to work. It was slightly bigger than I excepted it to be but very light. Great experience so far.

Fuze is a lot of fun and very sturdy. Been riding it about a month and a half and its been great.

I am waiting the furo X bike from middle April. I understand the circumstances but its not the only company that deals with issues nowadays. In the emails I admit they respond quickly but they never answer precisely and straightforward my questions, regarding the arrival of the bike. It would be more honest to admit that they are aware the shipment will take ages more than they say! To sum up I have a huge uncertainty about if and when finally the bike will arrive.

Terrible company. Ordered a scooter for my son with a 1 to 3 day delivery promise.

They rarely answer the phone and when they do, they do not follow their promises, they never respond to emails.

Apparently, the delay is due to them changing the couriers they use but they didn’t know when this would be resolved.

I have now cancelled and now being messed around for my £749 refund.

Please take my recommendation here and do not use them, buy from Pure instead.

If the customer service is terrible before you get the item imagine the service when you have it and its gone wrong!

Back on a bike after 15 years away, it's amazing for someone who isn't as fit as they would like. Support for my few queries has been excellent and prompt, delivery was a couple of weeks off, but worth the wait. For an entry level (price compared to some others) it glides along and I live in a very undulating part of the country, just wish I'd bought one earlier. Love it.

Do not buy anything from furo systems! I have ordered a £1800 bike over 2 months ago and they keep stringing me along that it will delivered soon but it has not! And when I try to call them I get cut off. The worst company I have dealt with.

It has been a great pleasure riding the Aventa lately as Summer is approaching. Whilst I was expecting some delivery delays, the order arrived and took longer at customs than expected. My box also arrived slightly damaged due to the carrier and as a result one of my lights was not working. The Furo Team was super helpful in sending out a replacement part the very next day, and I was all set to go on the road. So far I have done 120km of total distance on it, and each km has been fun. The bike and accessories are made with high-quality materials and I expect the bike will hold up very well for the years to come.

My first Ebike & very impressed to say. Very good customer service, kepted up to date with delivery constantly through out..
Replaced a part that wasn't in the box With 48 hours..
Performance is really good for my first ebike you really notice the pedal assist.. I'm no light weight & I've managed to get 36 miles out of the battery..
The only thing I would improve is front suspension, but apart from that very satisfied..

After at least a years worth of research I settled on an Aventa Max and it has delivered in spades.
The company were great, the only let down was the carrier UPS.
I'd still buy another but would only go ahead if I could choose the carrier.

Bought the Aventa: took roughly 2 months to arrive, and arrived damaged (probably by UPS) - the box was ripped open from the top and beaten up - the UPS delivery person said the bike was just eager to get out and be ridden! Wasn't amused lol.

Got in touch with customer support via email with Emmanuelle, who was extremely professional and shipped out replacement parts promptly.

The bike itself rides great - smooth and easy to handle - very nimble around my busy city streets. Easy to assemble too. A true joy to ride.

My only grievances are that you cannot raise the handlebars, and that the power bar for the battery can be slightly hard to interpret - would prefer a simple numeric percentage to show remaining power.

All in all, very happy with FuroSystems and my purchase, and slightly let down by UPS.

9/10.

Vélo commandé et payé totalement à la mi mars. Livraison promise par la société début avril. Depuis deux mois et demi,on me balade avec un retard de production, une nouvelle usine à construire au Portugal, une livraison via l’Angleterre et toujours pas de vélo. S’agit-il d’arnaque ? J’ai bien reçu deux courriels mais toujours évasifs promettant la livraison...

Delighted with the service and the product. High quality, attractive and an excellent price.

Fantastic experience. The product is second to none on the market. The team communicated well throughout and kept me up to date. My Furo X is my favourite ever purchase

A very good bike and I'm very pleased overall. Only let down by the delivery time.

Had a bit of a problem with delivery but customer service resolved problem very efficiently

Delivery took a long time and when the bike arrived it had been damaged in transit. I appreciate that this was the delivery company's fault and Furo Systems are doing all they can to rectify the issue. The bike is an excellent machine! I haven't used it much yet but look forward to returning to cycling at an age when I thought I would never ride a bike again. High quality machine, well finished and comfortable to ride. Easy to assemble on arrival.