Future Family Avaliações 

568
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Tiffanie was helpful with all the data and questions, was able to respond quickly and promptly to all matters. Future Family was recommended by the clinic. It was helpful to have all those items verif... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Rachel has been an amazing care partner in this entire process. She has considerably answered questions that my wife and I have had. She’s provided comfort and encouragement during sometimes challengi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Future family has been such a blessing for me and my family. Having this option was a life saver and the care they provide during fertility treatments was unmatched. Rachel my nurse was so helpful whe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m so grateful for Stephanie!! She has been my own personal cheerleader and resource throughout this entire experience. I can ask her anything, reach out any time, vent, cry, celebrate - she’s got it... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Saúde e Medicina

Informação fornecida por fontes externas variadas

Future Family offers new levels of care support for IVF and egg freezing with a stress-free way to pay.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

568 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(568)

74 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Future Family has made the loan and…

Future Family has made the loan and medication process seamless in a stressful time of our lives. Curtis, specifically, has been phenomenal to work with. We've had to reach out to him multiple times and he personally remembers us and our situation, which is helpful. He's also super responsive via text or email and is always looking for new ways to get us the best rates.

4 de junho de 2024
Avaliação não solicitada
logotipo da Future Family

Resposta da Future Family

Thank you so much for your kind words and for sharing your experience with us. We are thrilled to know that we could make the loan and medication process seamless for you during this stressful time.

Curtis will be especially pleased to hear your praise. He takes great pride in providing personalized, responsive service and always strives to find the best solutions for our clients. Knowing that his efforts have made a positive impact on your journey means the world to us.

We are here for you every step of the way and appreciate your trust in Future Family.

Avaliado com 5 de um total de 5 estrelas

Couldn’t Be Happier

The Future Family team has consistently been incredible to work with. Fertility treatments can be emotional, complicated, and expensive. However, Future Family made this experience easy to navigate and we appreciate the help we received all along the way.

16 de maio de 2024
Avaliação não solicitada
logotipo da Future Family

Resposta da Future Family

Thank you so much for your kind words! It has been our privilege to support you through your fertility journey. We understand the challenges that come with fertility treatments, and we're delighted to hear that our efforts have made the process easier for you. Your appreciation means a lot to our team, and we are grateful to have been a part of your journey!

Avaliado com 5 de um total de 5 estrelas

The whole experience with future family…

The whole experience with future family was great from the loan application to my nurse Rachel who was such a big part in my journey ! She always answered when I wasn’t sure and always checked in ! I couldn’t ask for a better support system especially future family !!

25 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

RUN! Terrible customer service!

No one ever answers the phone when you call. It's pointless to leave a message because they will not call you back. They repond to emails by saying everyone is busy and will get back to you when they can...and it never happens.

It's already a stressful and sensitive time. They only provided good customer service when they are trying to get your business. Don't expect anything else from them. Biggest regret of my fertility journey!

1 de março de 2024
Avaliação não solicitada
logotipo da Future Family

Resposta da Future Family

Thanks for your feedback, we certainly value it. We're sorry for your experience so far and we'd love to chat more about it to understand what happened, provide you with the service you deserve, and come to a positive resolution.

Avaliado com 5 de um total de 5 estrelas

IVF Nurse

When I first reached out to the IVF nurse I didn’t know what to expect. I could not be more thankful, I did. Laura was absolutely amazing. She was beyond helpful in reassuring me that what the clinic was recommending was a good choice. She would check in on my after my appointments and offer positive words of encouragement. I could text her with any questions I had and she would always get back to me with amazing advice. I can’t say enough good things about Laura and how much she personally helped me get through this journey. I had 3 egg retrievals and didn’t meet Laura until my final one. I wish I would have reached out sooner!

14 de abril de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Issue resolved

I am updating this review from one star to four stars because Future Family quickly resolved the issue and got the loan disbursed. However, they are still getting 4/5 because this shouldn’t have happened in the first place.

———
Was approved for a loan and waiting for it to be disbursed when I get this message from my contact at Future Family, "Thanks so much for checking back in. I was planning on reaching out to you with company news I recently found out about. Future Family is making some adjustments to our disbursement process. With this transition and the higher-than-usual volume, we will not be able to fund your loan within the next 60 days." This company has nurses on staff to advise you on IVF issues, but can't actually do the main part of its job, which is to quickly fund loans for people who are up against their biological clock and already stressed? We were previous Future Family customers, but whatever transitions the company is undergoing are completely ruining their business.

3 de abril de 2024
Avaliação não solicitada
logotipo da Future Family

Resposta da Future Family

Hi Joy, thank you for taking the time to leave us your feedback. We sincerely appreciate you putting your trust in us to be your financing partner as you embark on your journey of family building. That's exactly the reason why we were created in the first place - to help make fertility treatment more accessible, affordable, and less stressful for all intended parents.

While we have seen an increase in fertility treatments since the beginning of 2024, we're happy to have completed your disbursement per your request and we really appreciate your patience with us. Thank you for taking the time to work with a member of our Leadership Team to help you through this process!

We wish you the most positive journey ahead and please let us know if there is anything else we're able to assist with!

Avaliado com 5 de um total de 5 estrelas

Very responsive

I initially gave a poor review, but I got a quick response from Future Family who fully resolved my issue. 5 stars to any company who makes things right and does it with professionalism and courtesy!

1 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ryan T

Ryan T. made this whole process so easy. He was kind and caring throughout it all. IVF is stressful enough, let alone worrying about the money to fund it. Thank you to Future Family and to Ryan T!

27 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Seamless Journey to Parenthood with FutureFamily

Our journey to parenthood was fraught with challenges, but finding FutureFamily turned our struggles into a story of hope and joy. Our experience with this IVF loaning company has been nothing short of exceptional, and it's my pleasure to share how they've supported us through two egg retrievals and a successful frozen embryo transfer. They also helped us fund ALL of the medications for IVF via Alto Pharmacy.

From the outset, FutureFamily set themselves apart with their understanding and compassion towards our situation. Navigating the complexities of IVF can be overwhelming, both emotionally and financially. However, FutureFamily's straightforward and transparent loan process eliminated a significant amount of stress, allowing us to focus on what truly matters - starting our family.

What impressed us the most was the personal touch in their service. Their team was always available to answer our questions, offering advice and reassurance throughout our journey. The financial aspect of IVF can be daunting, but their flexible loan options and clear explanations helped us make informed decisions without feeling pressured.

The funding process was smooth and efficient, enabling us to proceed with our treatments without delay. It's evident that FutureFamily prioritizes the needs and well-being of its clients, and their support played a crucial role in our success. Thanks to them, we were able to undergo two egg retrievals and a frozen embryo transfer, which, to our joy, was successful.

We are now eagerly anticipating the arrival of our little one, and we owe a significant part of this happiness to FutureFamily. Their exceptional service, empathy, and financial support have not only made our dream of parenthood a reality but have also provided us with a sense of security and peace of mind during this significant chapter of our lives.

For anyone embarking on the IVF journey, I wholeheartedly recommend FutureFamily. Their dedication to helping families grow is evident in every interaction, and we are profoundly grateful for the role they've played in our story. Thank you, FutureFamily, for making our dreams come true!

12 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ryan T

Ryan T. made this experience of applying for a loan SO easy and seamless. My husband and I are gearing up to start round 2 of IVF, so of course how we were going to afford another round was top of our mind. From the first time Ryan emailed us, the process was so easy. He was quick to respond to emails, answer questions, etc. I'm very thankful that this process was so easy - one less thing to worry about!

22 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hi I’m in the process

Hi I’m in the process, next week is my transfer and this is not going to be possible without you!!!! Thank you thank you thank you Curtis, Laura and all your team is amazing… Next week we going to have great news

13 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great and kind customer service

Great and kind customer service - As anyone knows, going through any sort of fertility struggles is stressful. The moment we talked with Curtis about financing our next step in our journey I felt a glimmer of hope. He was kind, listened to all our questions and answered them timely. No matter how many questions we asked he sounded just thrilled to be able to talk with us and help us understand our options. Never at ay point did we feel pushed to go with FF just the options we had. Very appreciative of the services and staff.

8 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely amazing to work with

Absolutely amazing to work with. Ryan was quick, informative, caring, and helped us understand the process so smoothly. He's cheering us on for this journey too, which is not something you usually expect from a financial organization. They are now a partner and key piece of our fertility team. We are so grateful!

4 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Unexpected Level of Care and Kindness

Curtis was so incredibly kind and efficient through the process. Timing was a concern, and he was able to get everything handled so quickly it took a huge weight off. You don't usually think of financial institutions as being caring, but he certainly was.

29 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We owe our family to Future Family

We owe our family to Future Family. Ryan Tibbetts was a huge asset for us. Any questions, concerns or just needing to be heard was absolutely no issue for him. We always felt understood and valued, which is huge when dealing with something so emotional.

27 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding

Outstanding! I could not recommend a better place! First, the process was smooth, and everything was straightforward when it came to my fertility loan. Secondly, the amount of support I received from my assigned nurse was beyond anything I could have imagined! Jen, my nurse, was always checking in, answered my questions promptly, and I found her more helpful than my actual IVF nurse from my clinic. The fact that this organization even gives you a nurse says a lot! Generally, I felt supported and that they wanted to see me succeed with my fertility options. THANK YOU!

26 de fevereiro de 2024
Avaliação não solicitada

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