Future Family Avaliações 

568
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Tiffanie was helpful with all the data and questions, was able to respond quickly and promptly to all matters. Future Family was recommended by the clinic. It was helpful to have all those items verif... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Rachel has been an amazing care partner in this entire process. She has considerably answered questions that my wife and I have had. She’s provided comfort and encouragement during sometimes challengi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Future family has been such a blessing for me and my family. Having this option was a life saver and the care they provide during fertility treatments was unmatched. Rachel my nurse was so helpful whe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m so grateful for Stephanie!! She has been my own personal cheerleader and resource throughout this entire experience. I can ask her anything, reach out any time, vent, cry, celebrate - she’s got it... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Saúde e Medicina

Informação fornecida por fontes externas variadas

Future Family offers new levels of care support for IVF and egg freezing with a stress-free way to pay.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

568 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,7

Todas as avaliações

(568)

74 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Rachel was great

Rachel was great. Her responses were quick and thorough, and she was also very patient and understanding. I really appreciated having her as another resource.

23 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely recommend!

We are so glad that we partnered with Future Family for our IVF journey- everyone we spoke to throughout every step of the process was helpful and kind. I was assigned a future family nurse (Laura W) who was always available to answer any questions or concerns I had. She helped me with a lot of the concerns I had with the IVF procedures and later when I became pregnant and had questions about early pregnancy. I am very grateful and happy we chose Future Family and would absolutely recommend them to anyone looking into IVF.

23 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly knowledgeable thank you

Highly knowledgeable, compassionate, and supportive. Jennifer made my journey easier, I am grateful for her exceptional care and guidance.

Her attention to detail and meticulous care during procedures gave me confidence that I was in good hands. I felt reassured knowing that she was there to guide me through the emotional and physical challenges of fertility treatment.

Not only Jennifer is a skilled nurse, but she also showed great empathy and understanding towards my feelings and concerns. She provided emotional support when I needed it most, and her kindness made a difficult journey more bearable.

Definitely recommend her ❤️

14 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Future family

Highly recommend future family. Curtis is an amazing part of this company. He responds quickly and is such an amazing person.

7 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Curtis is the BEST! None better!

Curtis stands out as one of the top 1% of financial advocates I've encountered in my lifetime. His unparalleled passion for ensuring his clients are well taken care of makes him the perfect person for the job. We are incredibly thankful for his assistance during this stressful process.

15 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Working with Jackie for about a month…

Working with Jackie for about a month now. She has helped me understand the ins and outs of this loan that I was going to get. She walked me through everything and has been available to me whenever I needed her. Thank you future family and Jackie for helping me start this process off smoother.

15 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I wouldnt recommend

My experience with future family was great at first. Until I realized I was told the wrong information. Before I sign the loan I asked the representative multiple times that if we don't use the entire loan amount in which we took out, and we didn't use all of our dispursment funds that our monthly amount would be lowered. She said yes multiple times. We didn't need to take the entire loan amount, but we were advised by the representative to take the entire approved amount because you never know if you'll need more for other treatments. We did not need the entire loan. This was not clear to us. Again I was under the impression that after the Dispursments period if we didn't use the entire loan amount our monthly loan amount would be adjusted lower! Thats a couple extra grand that we are paying for that we did not use!!!

I did want to say that I had a wonderful experience with Stephanie. She was kind and compassionate. Always checking up on me, she was switched out for another nurse who doesn't have the same compassion as Stephanie. She Is nice, but she doesn't go the extra mile.

In general I wouldn't recommend future family again based on the miscommunication on the loan, and lack of communication with my nurse in the last month or so.

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da Future Family

Resposta da Future Family

Hi Amy, thank you so much for taking the time to provide us with your feedback.

We're very happy to hear you enjoyed your experience with your nurse. Our Nurse Team is one of the main services that makes us so unique, and continues to be a huge value add and a reason why our patient's select to partner with us. We will definitely pass your feedback to the team!

We sincerely apologize for the inconvenience regarding your loan, that's never our intention! A member of our team has reached out to you this morning regarding your feedback. We'd love to learn more and also see what we're able to do to make your experience a positive one.

Thank you and we look forward to speaking with you.

Avaliado com 1 de um total de 5 estrelas

It is almost impossible to speak to…

It is almost impossible to speak to anyone.. have emailed called nbr only to be told to email.. no response. Terrible way to run a company.

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Future Family

Resposta da Future Family

Hi Dale, thank you for taking the time to write your feedback. Rest assured, our team has received your emails this morning and is diligently working on a reply. We apologize for any inconvenience or delay you may have experienced.

Our Future Family Customer Operations communication standards is set to a high level and we aim to exceed our members expectations with every interaction. We promise to provide responses within 24 hours during our company operating hours, and we are happy to say we work efficiently to ensure we always respond as fast as we can.

We communicate with our members in whichever way is most convenient for them. Upon request, we are always more than happy to accommodate a phone call. Please note, we have escalated your request internally and our team will be reaching out shortly to assist you.

Again, we apologize for any inconvenience and we look forward to speaking with you soon.

Avaliado com 5 de um total de 5 estrelas

Ryan T

Ryan T. is ABSOLUTELY AMAZING! He has been so helpful and compassionate as I navigated through figuring out how to pay for my IVF. He explained everything thoroughly and made this process and experience with ff easy. Thank you, Ryan, for everything!

15 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful Company!

Jackie provided immediate, personable, and clear/direct support in securing our loan. Would absolutely recommend this company for fertility funding!

2 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Curtis F.

Curtis’ friendliness, compassion, helpfulness, and motivation really helped in my IVF journey. Curtis feels like part of my family (the one you actually want to invite over for Thanksgiving dinner). I’m beyond blessed to have him in my IVF journey, and I am completely blown away by his response time and professionalism. He made me feel heard, valued, and important. Thank you so much for all that you do.

29 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Curtis for the win!

Curtis has been nothing short of incredible during the application process. He has been extremely informative, beyond helpful, kind and enthusiastic. This man needs a raise!

29 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Curtis is a very friendly and helpful…

Curtis is a very friendly and helpful professional who has helped us through getting us a great loan for adoption! He was very kind and was very helpful with any questions we had throughout the entire process.

I would highly recommend Curtis!

27 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wow..

Wow... Curtis was absolutely amazing. He was so easy to talk to and made me feel very comfortable with the whole process. He took the time to answer all my questions and concerns in a very timely manner. Thank you so much for helping start my husband and I new journey.

22 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Future Family makes fertility treatment easier!

We have just started the IVF process, and Future Family has already taken a huge weight off of our shoulders! Curtis is so kind, eager to help, and his response time is so quick. In the short time we have been working with Curtis we are truly blown away by his hospitality! I would definitely recommend Future Family to anyone going through fertility treatment!

19 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Laura

Laura was so helpful with all of my anxieties and questions in the first few weeks of pregnancy. I was able to share any concerns and get a quick response. She also was great at remembering my appts and making sure to ask how things were. So thankful to have had her in the early weeks of pregnancy!

18 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Experience

Ryan T was incredibly helpful with explaining the financial process, answering all my questions and putting my mind at ease. Every fertility journey is different but I think a common theme is worrying about the cost. Thanks to FF and Ryan, it’s one less thing on a very full plate.

9 de janeiro de 2024
Avaliação não solicitada

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