The character of a company is only really tested when things go wrong. Defective garden furniture supplied. This lot hid behind the manufacturer , ignoring their responsibility as retailer. The tri... Ver mais
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Veja o que dizem as avaliações
Ordered a door canopy £200 cheaper than every other website!!! It was delivered on time well packaged and the delivery guys brought it into the house for me (a very large and heavy box). Very pleased... Ver mais
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I purchased a multi gym. Great price compared to competitors, great communication from customer service and I'm very happy with the product. Have to say I'm very impressed by this company I would buy... Ver mais
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The outdoor Cat House came flatpacked high quality easy to assemble with all the different screw packs well marked.Very reasonably priced and fast delivery put hay inside because was told it softer at... Ver mais
A empresa respondeu
Detalhes da empresa
- Barragem
- também em
- Centro de Jardinagem
- Churrasqueira
- Fornecedor de Materiais para Jardins
- Loja de móveis ao ar livre
- Loja de Móveis de Jardim
Escrito pela empresa
Garden Chic has been established for over 20 years. We are one of the first online garden centres on the internet, if not the first! Garden Chic supplies high quality garden lifestyle accessories including summer houses, log cabins, car ports, garden structures, decking, childrens play equipment, barbecues, garden furniture, hammocks, hedging plants. greenhouses patio heaters & saunas. Garden Chic offers a Price Promise and is commiitted to supplying the best products at the very best prices!
Informações de contato
Reino Unido
- www.gardenchic.co.uk
4,2
Muito Bom
579 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not a great first impression
Not a great first impression. Ordered an air con unit from the website which said it was in stock. Was then emailed to say they didn't have it in stock but was on back order and will be arrive in 8th June. We opted to keep the order and wait. Was then told a couple of days later that unfortunately, they were not getting this model back in stock for 2026. I thought it was a bold statement, but OK. So they cancelled our order. I just happen to be looking for the air con at other retailers around 7-10 days later and it appears Garden chic did in fact get it back in stock. £50 more expensive this time. What I forgot to mention is that when we originally ordered it was on offer for a very good price. Now its back (after it wasn't coming back) but more expensive. I reached out to Garden Chic to question this and they offered some apology around how this isn't how they want to come across. No mention of fulfilling my order or offering to help with a new order with a gesture of goodwill, given it was there mistake. Feels very shady - like they didn't want to fulfil the orders at the price they originally offered. Proceed with caution.
15 de junho de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Garden Chic Team
Disappointed, a bit of a let down.
I ordred the polytunnel for my allotment. A neighbour had one and is liked it.
I have had it quite a while now but only just put it up today.
Phew! What a nightmare trying to get one of the doors to fit. I gave up in the end because the parts weren't correct for the frame to fit the door onto.
I'm quite disappointed really because it looked such a good product.
I will try and get the cover on tomorrow, I just hope that it fits!!!
Brilliant value for money if it has all the correct equipment.
17 de junho de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
traditional Charles Taylor garden chairs…
We have ordered classic garden chairs before from the Charles Tylor range which came ready assembled however we were slightly disappointed when this order came as a flat pack. We were even more disappointed when the bolt holes didn't match up and we couldn't get the bolts to fit!!
Both of the chairs we ordered had the same issue and they were replaced reasonably quickly without any hassle with two replacement ready assembled chairs.
Make sure the ones that you order come assembled!
10 de abril de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
Price and shed really great quality
Price and shed really great quality. Delivery was quick however a couple of he metal panels got dented however we were able to hammer back to still fit the peices together.
13 de maio de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
My first (and last) experience with Garden Chic
Ordered a set of 3 corner planters based on the dimensions advertised on the Garden Chic website. When they arrived, the sizes were nowhere near what was stated. A square planter, for example, was advertised as 130cm x 130cm but measured only around 47cm x 47cm, making it and the others completely unsuitable for my intended use.
I contacted customer services with photographs and measurements. After an initial automated response promising a reply within 24–48 hours, I received no substantive response for several days and had to chase the matter myself.
To their credit, they eventually admitted the website dimensions were incorrect (offered me a 10% discount to keep them), accepted responsibility, arranged collection at their expense and issued a full refund. However, this took FIVE WEEKS and only happened after considerable inconvenience, wasted time and repeated follow-up on my part.
The issue was ultimately resolved, but the inaccurate product description and the time it took to resolve mean I cannot recommend this company, which operates as Gudrum Classics Ltd.
2 de maio de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Garden Chic Team
Excellent 👌 The item was assembled…
Excellent 👌 The item was assembled 2gether & painted Grey
Very pleased with the item
9 de junho de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
The metal shed and plastic coating!
The metal shed itself was great but the instructions failed to tell us to remove plastic off of every piece of metal sheeting. We ended up having a completed shed build and then realised that if we didn’t remove it water would continue to get in every time in rained because the seal rings don’t tighten properly over the plastic. Once the plastic was removed (after dismantling the shed!) everything was fine. It really needed to say on the instructions that the plastic needed to come of everything and not just the window panels. Also, the delivery was just left at our front door. The delivery person could have helped maybe?? as they were extremely heavy a hand to get them into the garden would have been helpful.
20 de abril de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
The product is excellent
The product is excellent, sturdy and well finished.
I am not using it as a bbq table but a great potting table and shelves in my greenhouse.
14 de junho de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
Well priced and well constructed
1 de junho de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Garden sheds
The sheds are good quality and easy enough for 2 to assemble. My only issue was the flooring section, flimsy plywood and not enough stiffness on the underside. I had to buy extra 25x25mm batons and cut and fix to various spaces between to give the extra support needed.
Overall though, I would recommend Garden Chic, and have done so for a colegaue who was after a shed.
17 de maio de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
Good price
Good price, good quality cover, prompt response to questions.
22 de abril de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Cheap but excellent
Cheap but excellent. Brought a two toddler ride on jeep, while it had great reviews I was a bit sceptical as the price was so good. However, it turned up promptly and was very easy to assemble. I was also concerned about whether or not 12v would be powerful enough but I needn't have been, it carries two toddlers with ease and has three speed choices. Best part is you can control it remotely or change it to manual.
11 de maio de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Great quality garden seats
Great quality garden seats.
Second time using them and really happy with the quality and communication.
1 de junho de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
great sturdy product..excellent…
great sturdy product..excellent delivery time
10 de abril de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Great product
Great product, well made and looks lovely in my garden.
15 de maio de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Henley arbour
I purchased the Henley arbour. Very helpful sales staff, arranged order, delivery & assembly.
Excellent product, well made and has been admired by all my visitors. In fact my sister has already purchased one. Excellent delivery & assembly. On time and no fuss.
1 de junho de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Counter Top Fridge Mini Fridge 46L with…
Counter Top Fridge Mini Fridge 46L with Lock Chiller Box Black. This product is perfect for my needs (small business). Ordering was easy, delivered on the date stated a couple of days after ordering. I am very pleased with the quality. There is spare key for locking the fridge. The ordering, service delivery and price were spot on. I would recommend this product for anyone who has limited space.
4 de maio de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
excellent service
Had nothing but excellent service from this company. Good communication from order to delivery.
Did have an issue with last order due to courier damage. Sorted out very quickly.
1 de junho de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Easily contactable
Swiftness of ordering and delivery at a great compared price! Really happy with the company and responses.
Super product for garden! Thank you!
4 de março de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
I bought a slatted arch and my husband…
I bought a slatted arch and my husband installed it for us, it looks amazing i am growing wisteria up one side honey suckle up the other. Great delivery guys who delivered it to exactly where I wanted it, which was up several steps.
20 de abril de 2026
Avaliação não solicitada
Resposta da Garden Chic
Hi there,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
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