Took my money and my order but emailed two days later to say that due to a “technical error” it was out of stock and would I like to order a different dress?Terrible service and not really an apology.... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered a dress online for a wedding, however decided on another dress instead. Although Ghost offer free returns postage they charge a £4.99 handling fee for taking a return back, despite not offer... Ver mais
A empresa respondeu
Still waiting for my order to be delivered by Royal mail, using tracker app was informed Friday then Saturday still nothing yet...not Ghost fault directly but they shoukd be complaining to their deli... Ver mais
A empresa respondeu
Bought this beautiful pale green silky dress for a wedding, as one of the Best Women. Fits perfectly having followed their size guide and had gone up a size to fit my curvy shape. SO sophisticated, b... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Roupas
- Loja de Vestidos de Noiva
- Loja de Vestidos
- Loja de Roupas de Festa
- Estamparia
- Loja de moda feminina
Sobre Ghost
Escrito pela empresa
Welcome to the official Trustpilot for Ghost.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
The iconic British brand, Ghost London, launched four decades ago and has since become an established fashion house producing women's contemporary clothing. Maintaining a contemporary vintage feel, Ghost's collections are known for their feminine aesthetic, modern silhouettes and signature garment dyed pieces.
Contact our Customer Services team directly for any queries.
Discover More
Shop Dresses
Shop Separates
Shop Bridal
Informações de contato
9 Hatton St, NW88PL, London, Reino Unido
- 020 7298 2760
- customerservices@ghost.co.uk
- www.ghost.co.uk
2,3
Ruim
217 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sold me a dress that didnt exist
I ordered a dress from Ghost London for a Saturday wedding on the Tuesday evening, and paid for next day delivery (expecting it to come on Thursday morning - as I'd place the order late!), specifying that I had a wedding on the Saturday and it was really important. After no dispatch email was sent for two days, I followed up with the customer service team, who told me on Thursday late afternoon that the dress was out of stock! I was £200 out and no-one had told me so I barely had time to sort out a replacement! I would recommend that people order Ghost through John Lewis - I placed an order for the 'out of stock' dress with them at 6pm, and it arrived the following morning at 9am. The dress itself is very pretty + I have been promised a refund so I've tacked two stars on, but I was disappointed by the lack of communication, and as a young person with limited disposable income, being £200 out with nothing to show for it is a big deal!
4 de setembro de 2025
Avaliação não solicitada
Resposta da Ghost
Hi Sophie,
Thank you for your review.
I'm sorry to hear that about this issue. I can see from our records that one of our team members has responded to your query.
As per our records, one of the items were out of stock when you have placed the order.
To reassure you, the item was in stock at the time you placed the order. However, when multiple customers purchase the same item at the same time, the product becomes unavailable. This unfortunately happens during busy periods.
Should you need further assistance, please do not hesitate to contact us at
customerservices@ghost.co.uk
Ghost CS
Don't shop here
I have brought multiple items over the years from ghost and never had an issue.
As I loyal customer I reached out to the customer service over an item that was clearly faulty and they denied it was faulty and offered no support.
Don't shop here. Quality is not what it once was and their team are shocking
22 de agosto de 2025
Avaliação não solicitada
Resposta da Ghost
Hi Emma,
Thank you for your review.
I'm sorry to hear the issue with your products. I have looked into this order and the emails between yourself and our customer service agent. I can see that a response was provided to your initial email offering help and advise.
Should you need further assistance, please do not hesitate to contact us at
customerservices@ghost.co.uk
Ghost CS
Purchased a dress
Purchased a dress
Is lovely but after 3 times of wearing it it has a fraying thread appear from nowhere
A little disappointing, otherwise is beautiful
Purchased from John lewis which was easy
18 de julho de 2025
Avaliação não solicitada
Resposta da Ghost
Hi Maggie,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservices@ghost.co.uk
Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
Ghost CS
Their dresses always have fraying…
Their dresses always have fraying threads.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Ghost
Hi,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservices@ghost.co.uk
Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
Ghost CS
I ordered a green dress and checked…
I ordered a green dress and checked duffle coat and a mustard cardigan. I am blown away by the quality! So well made, well fitted and beautiful materials to high quality. It's definitely well worth the money. You won't be disappointed. Order a size up for dresses as they are smaller.
It arrived fast and ordering was smooth. Definitely going to order more times.
28 de julho de 2025
Avaliação não solicitada
Resposta da Ghost
Hi Linda,
Thank you for your review.
We're absolutely thrilled to hear that you're loving the quality and fit of your green dress, duffle coat, and mustard cardigan. We take great pride in using high-quality materials and craftsmanship, so it's incredibly rewarding to know it shows.
We also appreciate your helpful tip about sizing this kind of feedback is invaluable for other customers.
We can't wait to welcome you back for your next purchase!
Warm regards,
Flimsy clothing & flimsier customer service
Bought a beautiful pair of black trousers, worn twice for a couple of hours each time, washed according to instructions (with nothing else as it was the first wash) and the trousers ended up with holes and tears where the metal fastener damaged the fabric. Apparently that's "normal wear & tear" and all I am entitled to is a 10% off code as if, having wasted £95, I'm going to buy more shoddily made items. Very disappointing for what I though was a reliable brand.
2 de julho de 2025
Avaliação não solicitada
Resposta da Ghost
Hi Laura,
Thank you for your review.
I'm sorry to hear the issue with your order. I have looked into this order and the emails between yourself and our customer service agent. I can see that a response was provided to your initial email offering to help with this situation.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
Ghost CS
Ordered matching set (skirt and…
Ordered matching set (skirt and blouse), just got email that blouse isn't available due to the glitch on the web site, while the skirt was dispatched. They could've saved my time asking first whether I need something which is unmatched at all instead of dispatching. Not experience and service I was expecting for.
23 de junho de 2025
Avaliação não solicitada
Resposta da Ghost
Hi Natalia,
Thank you for your review.
I'm sorry to hear that about this issue. I can see from our records that one of our team members has responded to your query.
As per our records, one of the items were out of stock when you have placed the order.
To reassure you, the item was in stock at the time you placed the order. However, when multiple customers purchase the same item at the
same time, the product becomes unavailable. This unfortunately happens during busy periods.
In addition, your items were dispatched separately because they are not sold as a set and are fulfilled individually from our warehouse
Should you need further assistance, please do not hesitate to contact us at
customerservices@ghost.co.uk (mailto:customerservices@ghost.co.uk)
Ghost CS
I have ordered to Cargo pent in combo…
I have ordered to Cargo pent in combo but he delivered me a child pent or shirt,No any return option no any help line
Please no any purchase in this side
22 de junho de 2025
Avaliação não solicitada
Resposta da Ghost
Hi Ankit,
Thank you for your review.
We are sorry to hear about your issue.
Could you please send us further information at customerservices@ghost.co.uk (mailto:customerservices@ghost.co.uk)
Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
Ghost CS
Disappointed
I purchased a Ghost midi dress from Very which arrived quickly. I liked the dress immediately & put away for an upcoming wedding. Unfortunately when it came to the wedding day I then noticed several issues with the dress which I would not expect having paid £100+. The V neck would not lay flat on one side, which I tried but could not remedy. The neck band at the back bulged out terribly, which I managed to stitch & make do but never felt confident about. The gathering around the bust area was also very haphazard. I would normally have returned but really had no choice but to make do. Would be very wary of purchasing in the future.
14 de junho de 2025
Avaliação não solicitada
Resposta da Ghost
Hi,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to customerservices@ghost.co.uk (mailto:customerservices@ghost.co.uk)
Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
Ghost CS
Ghost alarm
I had ghost alarm s5 fitted brilliant service by Louis excellent service
11 de dezembro de 2024
Avaliação não solicitada
Absolutely appalling service
Absolutely appalling service, emails get ignored or you just receive an automated reply. We ordered well within the time frame for a Christmas delivery, they claim our order was dispatched but have ignored repeated requests for tracking to verify.
Lodging a PayPal dispute today for a refund.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da Ghost
Hi Mary-Anne,
Thank you for your review.
We’re so sorry to hear that your experience did not match your expectations.
According to our records, your order does not align with our order numbers.
The order number should start with number 4, please kindly contact us to further discuss this at customerservices@ghost.co.uk
Kind Regards,
Ghost CS
Resposta da Ghost
Hi,
Thank You for leaving a review with us.
We appreciate you taking the time to write to us about your recent purchase with us.
Hope to see you shopping with us again soon!
Should you need any further assistance please kindly let us know.
Ghost CS
Beautiful bargain value product
Beautiful bargain value product, nicely presented with fast notified delivery
16 de outubro de 2024
Resposta da Ghost
Hi,
Thank you for your review.
We're delighted that you found our product to be of great value and beautifully presented. It’s also fantastic to hear that the delivery met your expectations with timely notifications. We look forward to serving you again in the future!
Kind regards,
This was my first experience of…
This was my first experience of shopping online with Ghost. The dress I chose was gorgeous but too small, sadly. The return was incredibly easy and efficient and I was refunded quickly. I’ll definitely shop with Ghost again.
10 de outubro de 2024
Resposta da Ghost
Hi,
Thank you for your review.
While we’re sorry to hear the dress wasn’t the right fit, we’re pleased that the return process was smooth and efficient for you. We truly appreciate your understanding and are delighted that you plan to shop with us again. We look forward to providing you with a perfect fit next time!
Kind regards,
Resposta da Ghost
Hi,
Thank you for your review.
We are delighted to hear that you are pleased with both the quality of the dress and the value. Your feedback is greatly appreciated.
Thank you for shopping at Ghost.
Kind regards,
I love ur beautiful brend
I love ur beautiful brend , im having huge collection off u , 12 years using your dresses only yours.i love quality style and model off classiy style.
16 de outubro de 2023
Resposta da Ghost
Hi,
Thank you for your review.
We're thrilled that you love the quality and style of our dresses. We are constantly striving to improve our products and making sure customers are fully satisfied with their purchases.
Thank you for shopping at Ghost.
Kind regards,
Beautiful dress arrived as pictured
Beautiful dress arrived as pictured. Lovely quality fabric.
2 de outubro de 2024
Resposta da Ghost
Hi,
Thank you for your review.
We're thrilled to hear that you love the dress and that it arrived just as expected. We take great pride in the quality of our fabrics, and it's always rewarding to know our customers appreciate it.
Thank you for shopping at Ghost.
Kind regards,
Buttons on tops are a little fiddly.
9 de outubro de 2024
Resposta da Ghost
Hi,
Thank you for your review.
We are sorry to hear about the quality issue with your items. We pride ourselves on making high quality products.
Could you please send us an email to
customerservices@ghost.co.uk (mailto:customerservices@ghost.co.uk)
Please put Trustpilot Review in the subject of your email.
Once we have more information, we will be able to assist further.
Kind regards,
Excellent service
Excellent service. Gives me every confidence to bug again from Ghost knowing their return policy is one of the best
4 de outubro de 2024
Resposta da Ghost
Hi S,
Thank You for leaving a review with us.
We are glad to hear you are happy with the service and items recieved.
Should you need any further assistance please kindly let us know.
Kind Regards,
Ghost CS.
Lovely service beautiful items.
16 de setembro de 2024
Resposta da Ghost
Hi Shirley,
Thank You for leaving a review with us.
We are glad to hear you are happy with the service and items recieved.
Should you need any further assistance please kindly let us know.
Kind Regards,
Ghost CS.
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