Took my money and my order but emailed two days later to say that due to a “technical error” it was out of stock and would I like to order a different dress?Terrible service and not really an apology.... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered a dress online for a wedding, however decided on another dress instead. Although Ghost offer free returns postage they charge a £4.99 handling fee for taking a return back, despite not offer... Ver mais
A empresa respondeu
Still waiting for my order to be delivered by Royal mail, using tracker app was informed Friday then Saturday still nothing yet...not Ghost fault directly but they shoukd be complaining to their deli... Ver mais
A empresa respondeu
Bought this beautiful pale green silky dress for a wedding, as one of the Best Women. Fits perfectly having followed their size guide and had gone up a size to fit my curvy shape. SO sophisticated, b... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Roupas
- Loja de Vestidos de Noiva
- Loja de Vestidos
- Loja de Roupas de Festa
- Estamparia
- Loja de moda feminina
Sobre Ghost
Escrito pela empresa
Welcome to the official Trustpilot for Ghost.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
The iconic British brand, Ghost London, launched four decades ago and has since become an established fashion house producing women's contemporary clothing. Maintaining a contemporary vintage feel, Ghost's collections are known for their feminine aesthetic, modern silhouettes and signature garment dyed pieces.
Contact our Customer Services team directly for any queries.
Discover More
Shop Dresses
Shop Separates
Shop Bridal
Informações de contato
9 Hatton St, NW88PL, London, Reino Unido
- 020 7298 2760
- customerservices@ghost.co.uk
- www.ghost.co.uk
2,3
Ruim
217 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Totally disappointed item was not as…
Totally disappointed item was not as described colour completely different to photo’s and I have been charged to return.
20 de março de 2024
Avaliação não solicitada
Problem with 2 recent orders
Have placed 2 orders recently when the additional 20%off was advertised.
Both times they took my money and I had order confirmations.
I was contacted 2 days later to say that due to a technical issue on their website, the item was no longer available.
Both occasions I was offered an exchange or refund, I opted for the refund.
Don't mislead customers by advertising stock that you clearly don't have.
It's a shame as I'm a ghost fan but won't be ordering from their website again as it ends in disappointment
20 de março de 2024
Avaliação não solicitada
Resposta da Ghost
Hi Amber,
Thank You for leaving a review with us.
Firstly, please accept my apologies for the out-of-stock inconvenience.
When multiple customers purchase the same item at the same time, the product becomes unavailable. This unfortunately happens with items in high demand such as sale / promotional items as we experience a higher amount of traffic on our website during these periods.
should you need any further assistance please do not hesitate to contact us on customerservices@ghost.co.uk
Ghost CS
Very satisfied
Very satisfied. Bought from this company in the past. Their garments are elegant and very different than high-street clothing. I have to buy one size up for some reason, but bargain is always appreciated!
14 de março de 2024
Avaliação não solicitada
Resposta da Ghost
Hi Iwona
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Refuses to refund items when they are returned
I placed three orders with Ghost, two from their sale. I returned a number of items from the two sale orders, and the only item I purchased full price. One of the sale items wasn’t refunded. When I contacted Ghost to request this refund, they ignored my request.
Ghost charged me a £4.95 "handling fee" for each order that was returned (3 x £4.95 = £14.85), even though all of the items were returned in one parcel. When I requested a refund of this "handling fee", they refused.
Under the Consumer Rights Act 2015, the retailer is not allowed to impose any fee on the consumer in respect of a refund. Ghost, however, has refused to refund the 3 fees charged, or the £4.95 delivery charge for the order that was entirely returned.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the retailer is required to refund the delivery charge if an entire order is returned. When I notified Ghost of this, they refused to provide a refund.
Although I love the clothes I've purchased from Ghost, their customer service is peremptory and unlawful. I would not recommend ordering from them online unless you are prepared to be hit with unfair fees and refused your lawful rights to a refund of delivery charges.
9 de fevereiro de 2024
Resposta da Ghost
Hi ,
Thank You for contacting Ghost.
I am sorry to hear that you have not received your refund as expected.
Please note that we charge a handling fee of £4.95 when returning items for a refund.
Please see our returns policy linked below for more information on this.
https://www.ghost.co.uk/returns
The initial delivery cost of £4.95 is the payment incurred for the service to ship the order out to you safely and effectively. We offer free exchanges in returns without charging delivery costs again. However, this doesn't mean we offer a refund for the initial delivery cost.
Therefore you have been refunded back for the entire order minus the initial shipping fee of (enter the amount), and the handling fee of £4.95.
I hope this clarifies your query.
Should you need any further information, please do not hesitate to contact us.
Ghost Cs.
Won’t order through Ghost again
Clothes quality is good but stock and delivery /returns systems are poor and misleading. I have twice placed orders and was subsequently contacted to say there was a problem with the stock , resulting in cancellation of part orders.
Also whilst stating that returns are free, this is countered with a handling fee which is equivalent to a return posting fee. It has cost just short of £10 for the privilege of trying on a single item which is sized very differently to other ghost items. The fit was vey large and sleeves were 5 inches too long. There is no further stock to arrange an exchange with and Ghost do not allow an exchange for an other product of equal cost.
I will not be ordering directly from Ghost again.
5 de março de 2024
Resposta da Ghost
Hi Geep,
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the customer service you received .
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Ghost CS
Fab!
Great service and dresses were beyond expectation! Lovely colours, gorgeous fabric and very easy to wear:)
4 de março de 2024
Resposta da Ghost
Hi Katie,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Beautiful Dress
Purchased the Delhphine maxi dress. More beautiful than photos online. Perfect length for me as I’m 5’8 and will be wearing with heels. Packaged well. Ordered two for size and returns process simple and efficient. Communicated throughout until return processed.
5 de fevereiro de 2024
Resposta da Ghost
Hi Paula,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Resposta da Ghost
Hi Ella,
Thank You for leaving a review with us, we are glad to hear that you are happy with our quality.
Should you need any further assistance, please contact us on customerservices@ghost.co.uk
Ghost CS
Great customer service!
15 de fevereiro de 2024
Resposta da Ghost
Hi Rodica,
Thank You for leaving a review with us, We are glad to hear you are happy with the customer service received.
Should you need any further assistance please contact us on customerservices@ghost.co.uk
Ghost CS
Great customer service and fast return…
Great customer service and fast return time
28 de fevereiro de 2024
Resposta da Ghost
Hi Brianna,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
really beautiful dress nice quality…
really beautiful dress nice quality true to size with a gorgeous drape to it arrived quickly and packed really nicely
6 de fevereiro de 2024
Resposta da Ghost
Hi Lara,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Product was a described and a rally…
Product was a described and a rally nice fabric. The fit is good and true to size.
21 de fevereiro de 2024
Resposta da Ghost
Hi Sandra,
Thank You for leaving a review with us.
We are very glad to hear you are happy with your purchase.
Should you need any further assistance please contact us on customerservices@ghost.co.uk
Ghost CS
Gorgeous Dress'
Bought this beautiful pale green silky dress for a wedding, as one of the Best Women. Fits perfectly having followed their size guide and had gone up a size to fit my curvy shape. SO sophisticated, beautifully made, looks expensive but actually was very good value for such a stunning dress.
19 de janeiro de 2024
Resposta da Ghost
Hi Melanie,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
LOVE the drape and swish of the crepe fabric when I walk.
Wish that more dresses were offered in the matte crepe fabric, and in solid colours. I do not favor prints, which go out of fashion quickly. And shiny satin does not flatter the older figure, so I avoid that fabric as well. Being fair, more light neutrals would be wonderful. The classic cut of your dresses is fabulous.
26 de fevereiro de 2024
Resposta da Ghost
Hi Jennifer,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Finery CS
Lovely skirt
Lovely skirt. However just too long do had to pay extra to have it taken up. Why don’t all brands do different lengths? We are not all the same height.
19 de fevereiro de 2024
Resposta da Ghost
Hi Elaine,
Thank You for leaving a review with us, we do apoligise for this inconvenience.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Beautiful material and very nicely…
Beautiful material and very nicely finished.
The skirt hangs nicely and I went down a size as there was so much give in the waist band. There was a slight length difference from the L to M , the M being an inch longer !!
Very happy with this skirt and will look forward to wearing it soon.
20 de fevereiro de 2024
Resposta da Ghost
Hi Suzanne,
Thank You for leaving a review with us, we are so glad to hear you are happy with your purchase.
Should you need any further assistance in the future please contact us on customerservices@ghost.co.uk
Ghost CS
Wonderful clothes
Wonderful clothes, I first bought ghost 30 years ago! Ordering and delivery excellent.
26 de fevereiro de 2024
Resposta da Ghost
Hi Susan,
Thank You for leaving a review with us, we are very happy to hear you are happy with your purchases over the years.
Should you need any further assistance please do not hesitate to contact us on customerservices@ghost.co.uk
Ghost CS
Always pleased with product and the…
Always pleased with product and the delivery service. Bought from Ghost for 25 years and continue to do so
26 de fevereiro de 2024
Resposta da Ghost
Hi Kathryn,
Thank You for taking the time to leave us this review.
We are happy to hear you are happy with the service received, and glad to hear that you have been shopping with us for this length of time.
Should you need any further assistance please get in touch with us on customerservices@ghost.co.uk
Ghost CS
Resposta da Ghost
Hi Gill,
Thank You for leaving a review with us.
We are happy to hear you are happy with our clothing.
Ghost CS
I returned the dresses I ordered on…
I returned the dresses I ordered on 10th February and I have still not received my refund despite chasing and speaking to Customer Services - I have confirmation that they have received the parcel at the carriers - quick to take the money and extremely slow to make sure a refund is sorted!!
26 de fevereiro de 2024
Resposta da Ghost
Hi Racheal,
We appreciate you taking the time to write to us about your experience.
We are constantly striving to improve our products and we always welcome comments from our customers for continual development.
Should you require any further assistance, please do not hesitate to contact us at customerservices@ghost.co.uk
Ghost Cs
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