Replying to their reply: I dont want an explanation Gismart i want my money back! Look at all the reviews here ALL saying the same thing. You need closing down permanently! I bought a bracelet of... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Die Betreiber der App scheinen mit dieser Masche einiges an Kohle zu scheffeln. Auch bei mir werden seit zwei Monaten 35,69€ ohne meine Einwilligung abgebucht. Auch im meinem Playstore steht kein Ein... Ver mais
A empresa respondeu
Ich gehöre leider auch zu denjenigen, bei denen unbemerkt Abbuchungen getätigt wurden. Warum erscheint das Abo nicht, wie bei allen anderen Apps vom Apple Store bei den Abos im eigenen Konto ( bei den... Ver mais
A empresa respondeu
Kann mich den Anderen nur anschließen!!! Absolut UNSERIÖS!!! Hatte nur einen IQ Test gekauft OHNE WEITERE Abos etc. Plötzlich wurden eben 29,99$ abgebucht. In meinen Abos war ebenfalls nichts z... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Gismart
Escrito pela empresa
Gismart, an innovative mobile web developer and publisher, has been a trailblazer in the realm of mobile application development since 2013.
Specializing initially in music entertainment apps, the company has skillfully pivoted its focus towards Health & Wellness applications. This strategic shift not only broadened their portfolio but also emphasized their dedication to enhancing global well-being.
A remarkable milestone for Gismart is the achievement of over 1 billion downloads worldwide, establishing it as a dominant force in the app development industry. Over nearly a decade, Gismart has evolved into a multifaceted company, offering a wide array of products in health and wellness, utilities, and entertainment.
These applications are more than just tools; they are designed to be catalysts for healthier, happier, and more fulfilled lives, providing significant value to both individuals and businesses.
Among Gismart's notable achievements are its flagship apps: 'Luvly', a face yoga beautification app, and 'Dancebit', a dynamic app combining dancing with weight loss.'Luvly' offers users a unique approach to beauty and wellness, focusing on facial exercises and yoga techniques. On the other hand, 'Dancebit' creatively blends the joy of dancing with fitness goals, making weight loss a fun and engaging experience. These apps exemplify Gismart's commitment to innovation, user engagement, and contributing positively to the lifestyle of its users.
Informações de contato
Huckletree Soho, Ingestre Place, W1F 0JL, London, Reino Unido
- www.gismart.com
1,3
Muito Ruim
122 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Can't put 0 stars!!
Can't put 0 stars!!
Took money out of my account without answering my emails requesting cancellation. Do not reply to emails sent to them. Will contact the police and trading standards if my money isn't returned. Total scammers.
AVOID AT ALL COSTS
22 de março de 2025
Avaliação não solicitada
Resposta da Gismart
Hello! Thank you for reaching out. We’re sorry to hear about the trouble you're experiencing. To cancel your subscription, please remember that it’s managed through your Apple ID or Google Play settings, not within the app itself. If you'd like to request a refund, please contact us at support@gismart.com, and we’ll guide you through the process. To be eligible for a refund, your in-app purchase must meet the iTunes/Google Refund Policy. We’re here to assist you and resolve this matter as quickly as possible.
Verbrecher.... Keine Ahnung was das ist
Die haben nun bereits das zweite mal abgebucht und ich kann nicht herausfinden für was dieses angebliche Abo sein soll bzw wo man dies kündigen kann, das einzige was ich gesehen habe war bei pay pal das das Abbuchungsinterval 3 Monate ist und bei pay pal konnte ich dies deaktivieren aber ob das so richtig und der Mist nun aufhört weiß ich nicht. Im play storw habe ich kein aktives Abo. Ich würde gern wissen was ich da angeblich abgeschlossen habe.
23 de março de 2025
Avaliação não solicitada
Resposta da Gismart
Hallo Naddel!
Vielen Dank, dass Sie sich bei uns gemeldet haben. Bitte seien Sie versichert, dass wir Nutzer niemals ohne deren Zustimmung belasten, da jeder Schritt eine Bestätigung erfordert. Abonnements können nur über Ihre Apple-ID- oder Google-Play-Einstellungen verwaltet werden. Da Sie angegeben haben, dass kein aktives Abonnement vorhanden ist, kontaktieren Sie uns bitte unter support@gismart.com, und wir werden Ihnen bei der Klärung des Problems behilflich sein.
Again another company which charges you…
Again another company which charges you and sets up a subscription even though you ask to unsubscribe....
17 de março de 2025
Avaliação não solicitada
Resposta da Gismart
Hello Cheryl.
We’re sorry to hear about your frustration. Please note that you can only manage your subscriptions in your Apple ID/ Google Play settings, not in the app itself. If you're having any difficulties with canceling your subscription, please reach us at support@gismart.com so we send the relevant instructions. We’re here to help!
DO NOT TRUST
Never opt for a trial with this company. We were struggling with our puppy training so opted for a one off premium payment of about £15 on their app Woofz. It then began to charge us the £39.99 with no warning at all. From reading their other reviews it is clear that this is a purposeful tactic to sneakily scam money out of people and I am not happy at all and would like a refund. Do not download their apps!
22 de fevereiro de 2025
Avaliação não solicitada
Resposta da Gismart
Dear Katrin,
Thank you for reaching out! Please rest assured that we provide clear details about subscription renewals before any purchase.
We’re sorry to hear about the confusion regarding the charges. Please be assured that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns, please reach out to us at support@woofz.com in the subject line.
We’re here to assist you and ensure everything is sorted out.
Scammed
I have had payments taken from my account I have no clue what this is, Jan payment, and Feb Payment
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Gismart
Dear Joanne,
Thank you for reaching out! We appreciate your feedback and apologize for the inconvenience.
To ensure clarity, we never process charges without confirmation. Kindly ask you to reach out to us at support@gismart.com with "Gismart.Review" in the subject line, and we will investigate this matter thoroughly and provide the necessary resolution.
Looking forward to hearing from you!
Das sind absolute Verbrecher und…
Das sind absolute Verbrecher und Mafiosi.
Das einzige Ziel der Apps der Firma ist es, die Leute in eine Abofalle zu locken und sofort Geld einzuziehen. Einen anderen Zweck haben die Apps nicht.
Shame on them.
Eigentlich ein Fall für die Verbraucherzentrale.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Gismart
Lieber Frank,
Es tut uns leid, von Ihrer Erfahrung zu hören.
Bitte beachten Sie, dass wir niemals ohne die Zustimmung des Kunden Gebühren erheben, da jeder Schritt dessen Bestätigung erfordert. Unsere Apps sind 100 % sicher und werden von mehreren internationalen Zahlungssystemen wie PayPal oder Stripe unterstützt, sodass Ihre Zahlung bei uns sicher ist. Wir können Ihren Fall jedoch genauer untersuchen.
Wir sind ein professionelles Unternehmen mit Tausenden zufriedener Kunden. Unser Ziel ist es, unseren Benutzern einen Mehrwert zu bieten, und wir nehmen Bedenken wie Ihre ernst. Wenn Sie Probleme mit Ihrem Abonnement haben, steht Ihnen unser Supportteam zur Verfügung, um diese zu lösen. Bitte kontaktieren Sie uns unter support@gismart.com mit „Gismart.Review“ in der Betreffzeile. Bitte wenden Sie sich an uns und wir werden unser Bestes tun, um Ihnen zu helfen.
Auch bei mir wird regelmäßig Geld…
Auch bei mir wird von Gismart Limited regelmäßig Geld abgebucht. Ich habe wieder App noch was anderes bei Ihnen bestellt.
Das Geld werde bei Paypal zurückfordern. Ich habe keinerlei Veträge mit Ihnen. auch habe nichts bestellt.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Gismart
Liebe Elisabeth,
Vielen Dank für Ihre Kontaktaufnahme. Wir freuen uns über Ihr Feedback und entschuldigen uns für die Unannehmlichkeiten. Um Klarheit zu gewährleisten, verarbeiten wir niemals Gebühren ohne die Bestätigung unserer Kunden. Unsere Produkte sind 100 % sichere Apps, die von Stripe und PayPal gesichert werden, sodass Ihre Zahlung bei uns sicher ist.
Bitte kontaktieren Sie uns unter support@gismart.com mit „Gismart.Review“ in der Betreffzeile. Wir werden diese Angelegenheit gründlich untersuchen und die erforderliche Lösung bereitstellen.
Wir freuen uns darauf, von Ihnen zu hören!
Me han cobrado de PayPal 38 e en…
Me han cobrado de PayPal 38 e en Octubre y ahora 60 e sin haber aceptado nada...sois unos ladrones y os voy a denunciar a la policía....
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Gismart
Estimada Sonia:
Agradecemos sus comentarios y le pedimos disculpas por las molestias. Para garantizar la claridad, nunca procesamos cargos sin confirmación. Nuestras aplicaciones son 100 % seguras y están respaldadas por múltiples sistemas de pago internacionales, como PayPal o Stripe, por lo que su pago está seguro con nosotros. Le solicitamos que se comunique con nosotros a support@gismart.com con "Gismart.Review" en el asunto. Proporcione todos los detalles que tenga y analizaremos este asunto a fondo y le brindaremos la solución necesaria.
I have just been scammed too to the…
I have just been scammed too to the tune of $80 approximately. No subscription was ever received or requested.
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Gismart
Dear Joy,
Thank you for getting in touch with us!
We're so sorry to hear about your experience. Please note that we never charge without customers' consent since every step requires their confirmation. In addition, we are a professional business with thousands of happy customers. Our apps are 100% secure and backed up by multiple international payment systems such as PayPal or Stripe, so your payment is safe with us.
To help clarify any charges and resolve your concerns, kindly ask you to contact our support team directly at support@gismart.com with "Gismart.Review" in the subject line. We are always happy to help!
Scam
Scammed by this company. Not surpassed they have crap reviews. Absolute scum.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Gismart
Hello Charles.
We're sorry to hear about your frustration. We would like to understand more about he issues you're facing. Please contact us directly at support@gismart.com with "Gismart.Review" in the subject line, and we'll assist you as quickly as possible.
We look forward to resolving any issues you might have.
Noch nie von Ihnen gehört
Noch nie von Ihnen gehört, aber schon zum 2. MAL von meinem Paypal Konto Abbuchung vorgenommen. Beim ersten Mal ist mir das leider gar nicht aufgefallen. Werde mir über Paypal mein Geld zurück holen. So geht es ja nicht.
Das ist Betrug und scheinbar praktizieren Sie das häufiger.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Gismart
Hallo!
Es tut uns sehr leid, von Ihrer Erfahrung zu hören, und wir entschuldigen uns für die Verwirrung bezüglich der Gebühren. Seien Sie versichert, dass wir Benutzern keine Gebühren ohne deren Bestätigung berechnen. Um etwaige Gebühren zu klären und Ihre Bedenken auszuräumen, wenden Sie sich bitte an support@gismart.com mit „Gismart.Review“ in der Betreffzeile. Wir sind hier, um Ihnen zu helfen und sicherzustellen, dass alles geklärt wird.
THEY R THEIVES AND WANT TO START A CIVIL SUIT
If I could give no stars, I would. This company makes it impossible to cancel in the 1st place and when I had finally figured it out I was smart enough to take a screenshot of the cancelation. Come to find out they have been still stealing $ from my account for months even after the cancelation. I wrote an email today to the email with "famio.review " in subject like requesting a full refund of stolen $ or I was going to BBB and starting a CIVIL SUIT IF THE MATTER WASNT TAKEN CARE OF IN THE NEXT 24 HRS. I WILL FOLLOW UP WITH MY REVIEW IN THE NEXT 2 DAYS AND LEAVE MY EMAIL FOR AMYONE WHO IS INTERESTED IN STARTING A CIVIL SUIT. LIFE IS HARD ALREADY LAST THING WE NEED IS THEIVES WHO THRIVE OFF OF IMNOCENT HARD WORKING PEOPLE !! DONT BOTHER WRITING BACK GIGIT OR WHATEVER YOUR NAME IS. JUST MAKE YOUR CRIME RIGHT. U KNOWINGLY KNOW THERE IS A PROBLEM WITH CHARGING PEOPLE AFTER THEY CANCEL AND DONT FIX IT. THE EVIDENCE IS CLEAR BY THE REVIEWS!!
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Gismart
Dear Heather,
We are sorry to hear about your experience. We take issues like this very seriously and want to assure you that we never charge users without their consent, and if a subscription is cancelled on time, no further charges should occur. You can manage your subscription anytime in your Famio account.
We appreciate you reaching out to us and understand that you’ve already contacted support. Please note that we're already working on your case.
Thank you for your patience, and we will follow up shortly.
Me están cobrando de páypal 38 e sin…
Me están cobrando de páypal 38 e sin haberlo solicitado. Voy a denunciar a Consumo y a la Policía. Me siento estafada
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Gismart
¡Hola!
Lamentamos la confusión sobre los cargos. Tenga la seguridad de que no cobramos a los usuarios sin su confirmación. Para ayudar a aclarar los cargos y resolver sus inquietudes sobre la suscripción, comuníquese con nosotros a support@gismart.com con "Gismart.Review" en el asunto.
Estamos aquí para ayudarlo y asegurarnos de que todo se solucione. ¡Esperamos tener noticias suyas pronto!
i did a free trial for “my famio” or…
i did a free trial for “my famio” or “famio live” to track family- and ever since ive been trying to contact and cancel everything. No response at all and im unsure with what to do, absolute scam do not fall for there “free 50p”trials. I did it via apple pay and has rejected, as i dont have enough funds atm but eitherway how do i cancel it???
20 de novembro de 2024
Avaliação não solicitada
Resposta da Gismart
Hi!
We're so sorry to hear about your experience. Famio is designed for friends and families as a tool to track each other's location and feel more secure when traveling or going about their day. It only works if both people install the app and give consent to their location being shared. Therefore, you cannot track another person without them knowing, which also means no one can track you without your permission.
We’re sorry to hear about the confusion regarding the charges. Please be assured that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns about the cancelation, please reach out to us at famio@gismart.com with "Famio.Review" in the subject line. We’re here to assist you and ensure everything is sorted out.
I quite using any app from them
I quite using any app from them. I didn't know I there was a monthly charge on my account until I stopped using that bank. They wouldn't cancel my subscription right away after contacting them and keep on charging me. I never even used the app. Don't use this app.
6 de julho de 2024
Avaliação não solicitada
Resposta da Gismart
Dear Philip,
We're sorry to hear about your experience. Our team works hard to ensure transparency with subscription details.
If there's an unresolved issue, please email us at support@gismart.com with "Gismart.Review" in the subject line, and we’ll make sure to assist you promptly. Your feedback is valuable, and we’d like to help resolve this for you.
This is a complete scam
This is a complete scam. They take your money after u cancel the services.
Would not use, avoid.
23 de novembro de 2024
Avaliação não solicitada
Resposta da Gismart
Hello Nina,
We're sorry to hear about your experience. Please note that we never charge users without their consent, and if a subscription is cancelled on time, no further charges should occur. We would like to investigate this situation further. Could you please contact us directly at support@gismart.com with "Gismart.Review" in the subject line?
We want to resolve this for you as soon as possible.
Betrug !!!!!!!!!
Leider bemerken es viele gar nicht.
Ich zufällig. Und lieber Kundendienst. Sie sind Betrüger!! Schreiben Sie nicht dass niemandem ohne Vertragsabschluss etwas abgezogen wird.
ihr seit einfach Betrüger und Schluss!!!!
20 de novembro de 2024
Avaliação não solicitada
Resposta da Gismart
Hallo Megen,
Es tut uns leid, von deiner Frustration zu hören. Es ist uns wichtig, Transparenz und Klarheit in all unseren Prozessen zu gewährleisten. Wir sind bestrebt, alle Bedenken auszuräumen und dir bei der Suche nach einer Lösung zu helfen.
Könntest du uns bitte direkt unter support@gismart.com kontaktieren?
Wir freuen uns auf deine Nachricht!
Tried a trial for Woofz cancelled the…
Tried a trial for Woofz cancelled the subscription but there is an active direct debit every 2 weeks. Absolutely shocking
18 de novembro de 2024
Avaliação não solicitada
Resposta da Gismart
Hello Luna!
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is cancelled on time, no further charges should occur.
Could you please contact us directly at support@woofz.com with "Woofz.Review" in the subject line? We'll assist you as soon as possible.
Looking forward to hearing from you!
Rubbish
I paid £9,for the trial, but never received anything. Like most people l didn't know it was a subscription.
Since then they have taken another 2 payments about £60.
So be careful.
19 de agosto de 2024
Avaliação não solicitada
Resposta da Gismart
Hello Carol!
We’re sorry for any confusion regarding the subscription and renewal process. When you sign up for a trial, it does convert to a subscription unless canceled before the trial ends. We understand how frustrating this can be and are here to help. Please contact us at support@gismart.com, and we'll assist you with canceling your subscription and reviewing any possible refunds. Your satisfaction is important to us, and we’ll do our best to resolve the issue.
Thank you for your patience and understanding.
Me han dado de alta una suscripción que yo no he activado
Me han dado de alta una suscripción que yo no he autorizado y me estan cobrando a través de paypal. Es que no se ni que es esta empresa!!!! He reclamado pero no me dan la razón. Solo me queda denunciarlo a la policia. Sois unos sinvergüenzas!!!!!
21 de outubro de 2024
Avaliação não solicitada
Resposta da Gismart
Hola, María.
Lamentamos cualquier confusión o inconveniente que hayas experimentado. Te aseguramos que nunca cobramos sin confirmación y que nos tomamos estos asuntos muy en serio. Ponte en contacto con nosotros en support@gismart.com con "Gismart.Trustpilot" en el asunto para que podamos investigar este problema y resolverlo lo antes posible.
Tu satisfacción es nuestra prioridad y agradecemos tu paciencia mientras abordamos tus inquietudes.
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