Givergy Avaliações 

218
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Very easy to use online platform for doing fundraising auctions. Love that people other than your attendees can participate, which makes the bids grow higher and higher! Whenever I have an issue, staf... Ver mais

Avaliado com 4 de um total de 5 estrelas

Very easy to use auction and ticketing site for our events. Ella has looked after us amazingly for our last few events and has always answered super quick to any questions we have had! Our only bit o... Ver mais

Avaliado com 1 de um total de 5 estrelas

Unfortunately such a poor experience. We had so many attempts with their customer service team to resolve our campaigns. We had past clients getting emails for new client campaigns, banking details al... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience, everything ran like clockwork, we were very well looked after by Donna from Two Wheels For Life, who had also organised a surprise for the Sunday morning. It was passes for the... Ver mais

Detalhes da empresa

  1. Leilões online
  2. Casa de Leilões
  3. Empresa de Organização de Eventos
  4. Provedor de CRM
  5. Serviço de Soluções de Tecnologia para Eventos
  6. Venda de Ingressos para Eventos

Escrito pela empresa

Givergy is on a mission to help organizations raise more funds and change charitable giving worldwide. As a certified B Corporation with an award-winning fundraising platform, Givergy offers a range of cutting-edge fundraising solutions and expert advice. With operations in North America, UK & Europe, Australia, and Hong Kong, Givergy has supported over 3,000 nonprofits and charities to help them raise over USD $1.1 billion worldwide, helping some of the biggest names in the fundraising industry.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

218 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,8

Todas as avaliações

(218)

27 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Givergy is a nightmare

Givergy is a nightmare. We have done several events with them*, and they have made terrible, costly mistakes each time: They've sent emails to our donors telling them they won auctions when they didn't. They told one of our bidders who the ANONYMOUS person bidding against him was. They have sent the private donor contact information for other organizations to the wrong company TWICE. They lost our checks multiple times, requiring that we cancel them and issue new ones that were mailed with tracking (this alone has cost us over $100). These are just the MAJOR problems we have had with them, there have been other, smaller issues as well. They always try to blame us for their mistakes; getting them to admit culpability is like pulling teeth. They have never offered real solutions; after spending a huge amount of money with them, the best they could do was a $500 refund. On top of all this, their platform is clunky and unattractive. Our donors have complained about difficulty bidding; one donor was so frustrated, he recommended an alternative company he had used at another charity's event. Givergy is truly awful at what they do.

Givergy has asked me to remove this review, saying they "disagree" with it. This is a perfect example of their customer service. Instead of admitting they were wrong, and trying to improve, they ignore the problem. There aren't a lot of reviews of them, and at least some of the "5-star" reviews are posted by their employees. They split their company reviews on Google by city so the bad ones for the new t York location no longer show up. This is heavily skewing their overall rating, and I think it's important that people see what they are really getting with Givergy. Another place to check out for real information about the company is Glassdoor. It's an employee review site, but you can learn a lot about the company from the reviews there. One employee notes that Givergy "constantly oversold and then left [clients] disappointed." Another stated that Givergy is "a company where everyone is blaming each other for mistakes they made." Oh how many mistakes there have been.

*The only reason we used them more than once is because they set up their own wireless network, a necessity for us. I strongly recommend you use a different company.

12 de dezembro de 2018
Avaliação não solicitada
logotipo da Givergy

Resposta da Givergy

Hi Erin,

Thank you for the comments, we of course appreciate reviews both good and bad to help us develop as a business.

Although we didn’t agree on all points made when you originally posted this review in 2017, we would be more than happy to be in touch again and update you on all the great developments we’ve made at Givergy over the last few years, to help better support our fundraising clients both in the US and globally.

We look forward to being in touch!

Many thanks,
Team Givergy

Avaliado com 1 de um total de 5 estrelas

Do not use !

I believe I have received frudlent emails after entering the Blue Vinyl campaign. I have made a number of phone calls to Givergy to alert them of this and also to establish if I do in fact have the tickets I bought. I have been told a number of times that the person dealing with this is not in the office. I gave my number for this person to call me - they didn’t !
I was then given a number to call them, I left a message - they didn’t get back to me. They are seemingly uninterested in investigating what may be freudulant behaviour using information I have I given them. Very poor communication - totally unacceptable. I would not trust them with information or use their service.

5 de dezembro de 2018
Avaliação não solicitada
logotipo da Givergy

Resposta da Givergy

Hi Kevin,

We're very sorry that you were fed through to the wrong person to deal with your issue. We have since been in touch and confirmed that this was a bug with our messaging system which we have since fixed. We apologise for not responding to you sooner but we can confirm you have successfully been added to the Blue Vinyl prize draw.

Thank you for supporting Unicef and we wish you the best of luck in the prize draw.

Many thanks,
Team Givergy

Avaliado com 2 de um total de 5 estrelas

Unicef Blue Vinyl

Easy to bid on items, however there is nothing to state delivery times. 9 days in and I'm still waiting for confirmation of how to claim the item.
Not sure why I need to claim the item as they have already taken an address when I made the payment.
Shame, because it would put me off bidding again on a very worthwhile cause

Just an update - It is now 9 days since I paid the postage and sent them the delivery details - still nothing received and no indication of when it is likely to arrive. No response to mail.
Assume that nothing will happen over Christmas which will mean it will be well over a month since the auction was won (and paid for instantly). Downgrading my rating accordingly

4 de dezembro de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Givergy Is very bad at communication and may be fraudulent

Went to the Wicks charity dinner and bid £10k worth of stuff. Got an sms and paid it promptly. Then nothing at all happened. I did not get an email or any kind of follow up at all. I called and was told it would take 4-5 days. It’s now been 8 days and still waiting. I see other happy customers but this has been very bad for me and would not recommend it. Now I have to take more formal action to get my money back since there seems to be no forthcoming communication I can only assume this is a fraudulent company.

1 de dezembro de 2018
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

STILL waiting for my item to be…

STILL waiting for my item to be delivered

8 de outubro de 2018
Avaliação não solicitada
logotipo da Givergy

Resposta da Givergy

We're very sorry to hear you've not had your prize delivered. We emailed all winners last week to let them know when they can expect their items to be shipped. We have contacted the auction organizer to get the item shipped to you as soon as possible. If you still don't receive your item please let us know. Apologies again for the inconvenience.

Best wishes,
Team Givergy

Avaliado com 2 de um total de 5 estrelas

Lack of information - Two Wheels for Life

Lack of information from Two Wheels for Life auction. The Givergy auction process itself was easy and fine but the after the auction, money was taken instantly and then I heard nothing. After a few days, I found an email address for Two Wheels for Life online and emailed them, when I got a reply just confirming we won the bid and the exact same wording from the auction, which answered none of my questions. I sent several emails after this to obtain details of collecting passes etc. and only one further email was replied to. We have just arrived in Thailand and with the event we have tickets for starting in just over 24 hours, I have no information about obtaining our tickets. I'm reading reviews on here now and see others with the same issue. Stressful when you've paid a significant amount of money and travelled from the UK to Thailand for an event. I run an extremely busy business and deal with over 300 emails per day, and always ensure I reply to people needing a reply, so it can be done.

I love giving to charity, but I would not have bid if I'd have known this would have happened as it's just making me anxious that I'm +8 hours from UK time and getting no response at all. Bid with this in mind!!!! Looks like we'll be scrabbling around tomorrow to see if we can buy last minute VIP tickets at this rate, at a cost of £1000.

4 de outubro de 2018
Avaliação não solicitada

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