Dreadful customer service. I have a membership and returned my items a week before they were due. Australia Post unfortunately lost the return parcel. I am now stuck in limbo - Glam Corner have not re... Ver mais
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Veja o que dizem as avaliações
Have used GC previously for my daughter's wedding. The dresses were perfect for the occasion. Easy process. Love that you just pop the dress back into the mailing envelope and send it back. Thi... Ver mais
I have been using GC for SOOO many years now and I just wouldn't dress any other way! So many gorgeous pieces, such amazing service, so easy to arrange and return all whilst avoiding contribution to f... Ver mais
Received my first box and the clothes were immpacable and even wrapped in tissue paper , how lux. 2 of the items were perfect the third just didn't suit me but the experience so far has been great. I... Ver mais
Detalhes da empresa
- Loja de moda feminina
- Loja de Roupas
- Aluguel de Ternos e Vestidos
- Loja de Vestidos
- Aluguel de Vestidos de Festa
- Loja de Roupas de Festa
Informação fornecida por fontes externas variadas
Rent a Dress, Gown, Kaftan, Jumpsuit, or Playsuit from $39 at Australia's #1 Designer Dress Rental site. 9,000+ dresses for Formal, Ball, Wedding, Evening.
Informações de contato
4,1
Muito Bom
516 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Hate the Sendle postage process.
I have rented a lot of dresses from GlamCorner over the last few years. I have been very happy with the whole process however last time I order a dress I noticed that the return process has changed and no longer using Australia post. Firstly, the return sticker doesn’t stick to the brown paper and I had to use sticky tape to wrap the whole package to re seal it. Before you provided another package which made it easier to re package (taking less than a minute). Secondly, it is a major inconvenience to now have to find a drop off location for the package at a specific shop and then to get to the shop and be told they no longer take sendle packages and have to drive another 15-20mins to the next drop off point. Being able to drop the package in an express post box at anytime of the day was a far better and more convenient for my busy schedule. The new return process will mean I no longer will be using glamcorner which is a shame because it was something I was doing regularly as it was generally very reliable and easy.
3 de novembro de 2023
Avaliação não solicitada
Resposta da GlamCorner
Dear Milly,
We are very sorry to hear that you had a negative experience with our updated return process. We understand that recent changes have caused inconvenience for you, and we are working hard to improve the new processes to accomodate any customer feedback provided.
We appreciate your feedback about the return sticker not sticking to the brown paper return satchel. We will be looking into this issue and making changes as needed. As a certified B Corp, we are committed to our business being a force for good as we continue on our mission to reduce waste in the fashion industry. This includes waste associated with our packaging and our updated paper return satchel is both fully recyclable and re-usable for the return trip, thus removing an item of packaging needed for the return journey of your items.
We also understand that it may potentially be inconvenient to find a drop-off location, especially if the first one you visit does not accept or limit the packages they accept. The purpose of our recent Returns process has been to incorporate feedback from customers all over the country and to continue to grow our network of couriers for return shipments - especially those who provide carbon neutral delivery services. Our goal is for you as a customer to drop off your products whenever it's convenient for you via a wider range of drop-off sites. These drop off sites are establishments (including news agencies, shops, and pharmacies) that are open seven days a week. However, it is evident that this has not been the case for you, and we are sorry for the inconvenience and your feedback will help us to make the necessary adjustments to bring this part of our service up the standards we set for ourselves.
We value your business and your feedback, and we are committed to improving our services. We hope that you will give us another chance in the future.
In the meantime, if you have any questions or concerns about the return process, please do not hesitate to contact us.
Sincerely,
The GlamCorner Team
Great experience from start to finish
Great selection of dresses available for the dates I needed. Pricing is good & the quality of the dresses are great.
Dresses arrived on time with ample time for me try on before the event.
The Customer Service team were able to assist me when what I choose wasn't suitable & quickly sent out some replacement options.
I would hire from Glam Corner again, its been a great experience.
27 de outubro de 2023
Avaliação não solicitada
Resposta da GlamCorner
Thank you for sharing your positive experience, Kate! We're thrilled to hear that you enjoyed our dress selection, pricing, and customer service. We look forward to assisting you again in the future.
Deeply disappointed, 2 days notice dresses not available.
I deeply wanted to support this company as I love the idea of sustainable fashion. I hired for a wedding, including a back up dress, and 2 days before was phoned to say neither dress was available. It made the lead in to the wedding very stressful and I was so disappointed. I am still waiting for a refund 1 week later. Be aware, you could be very disappointed as I was.
25 de setembro de 2023
Avaliação não solicitada
Resposta da GlamCorner
Thank you for sharing your thoughts, Colleen.
We understand how disappointing it must have been to be told that neither of the dresses you had rented for a wedding were available, especially two days before the event.
We take our responsibility to our customers very seriously, and we are committed to providing them with the best possible experience. We are also committed to sustainable fashion, and we are proud to offer a wide selection of high-quality designer dresses to rent at affordable prices.
Unfortunately, on rare occasions, we may have to cancel a rental due to unforeseen circumstances, such as damage to the dress or a delay in its return. When this happens, we do our best to notify the customer as soon as possible and to offer them a replacement dress or a full refund.
Your refund has already been processed by our accounts team. If you have any concerns, please let us know.
We hope that you will give us another chance in the future. We are committed to providing our customers with a positive experience, and we are always working to improve our services.
Hiring a dress with glam corner was…
Hiring a dress with glam corner was super easy! I got a back up dress just in case and they both arrived in great condition. It was super easy sending them back with the pre paid postage bag. I will definitely be back!
12 de agosto de 2023
Avaliação não solicitada
Resposta da GlamCorner
Dear Jaimie,
We are overjoyed to learn that your experience renting a dress from Glam Corner was pleasant. We take great pride in making it simple and convenient for our clients to discover the ideal gown for their unique occasion, therefore we are ecstatic that you were satisfied with the variety and quality of our gowns.
Regarding the pre-paid postal bag, which is one of the ways we work to make the return procedure as simple as possible for our clients, we appreciate your comments. We were delighted to learn that we were successful in ensuring that you had a stress-free experience from beginning to end. Once more, We appreciate you selecting Glam Corner. We hope to have another chance to help you soon.
Great Concept - win for the environment
I’ve now rented twice from Glamcorner. Each time I received the dresses in a timely fashion days before the event even though I ordered for four days. The return process was simple and efficient. I was able to wear a beautiful gown of such excellent quality. Loads of compliments. And then I get to return it for someone else to enjoy. I don’t contribute to landfill by throwing out clothes and my wardrobe is not filled with items I’ve worn two or three times. It’s a win win for everyone. The staff and service are second to none. Highly recommend.
9 de setembro de 2023
Avaliação não solicitada
Resposta da GlamCorner
Thank you so much for your glowing review of Glam Corner, Leon. We are so happy to hear that you have had such a positive experience renting dresses from us twice. We take pleasure in our on-time delivery, simple return process, and high-quality gowns, and we are delighted that you are pleased with our service.
We especially appreciate your comments about the sustainability of renting dresses. We are committed to helping our customers reduce their environmental impact, and we are glad to hear that our services have allowed you to do just that.
As a token of our appreciation for your continued support, we would like to offer you a simple token on your next rental. Kindly send us an email at hello@glamcorner.com.au.
Thank you again for choosing Glam Corner. We look forward to serving you again soon.
Super stunning dresses to rent and very…
Super stunning dresses to rent and very easy process. I will definitely will rent them again 🩵
18 de maio de 2023
Avaliação não solicitada
Resposta da GlamCorner
Dear Anggun, we are overjoyed to hear that you were astounded and satisfied with our dress selection and the simplicity of our procedure! We appreciate you taking the time to provide us with your thoughts.
It makes us happy to know that we succeeded in giving you a seamless and delightful shopping experience because that is our goal at GlamCorner. Our crew puts in a lot of effort to compile a trendy and varied dress assortment, making sure that there is something for every taste and occasion.
We appreciate that you choose us for your dress rental needs. We are eager to assist you once more in the future and assist you in finding even more great additions to your wardrobe.
I have been a customer of Glamcorner…
I have been a customer of Glamcorner for over five years. Both as a member of their premium service and one off hires. This used to be the most incredible company and their customer service and employees were second to none. So efficient and no problem was ever too hard to solve. Unfortunately now there is nothing but problems, mistakes and delays.
In my experience, I would order a box and it would take 1-2 days from ordering to be at my door. The boxes now take over a week to arrive - so the value for money with an unlimited box has diminished greatly. The brands of clothes in the premium subscription have also changed over the past few years and there is now a much smaller selection of premium brands and items particularly in the larger sizes. Their size inclusion used to be amazing but now for example, there may only be 40 items available for a size 16 to choose from while there is over 300+ for a size 10-12. So my curvy women need to know that before signing up.
Here are some of the issues I have had in the past 6 weeks alone, if I go any further back the review will go forever. This week I ordered my box on Monday. I sent a message (as I now do every time to try and help the process not take too long) the following day to ask if the box could please be dispatched as I need the outfits for the weekend - a reasonable request considering I ordered on Monday. Long story short of course they did not arrive in time and according to tracking the box will be here Tuesday- Thursday the following week. That is an 8+ day turnaround to get a box from Sydney to Brisbane. It is just crazy. Here has been the other issues the past few weeks.
- accused of not returning an item I had returned months before. Ironically I had ordered the same dress in my current box because of the lack of options and had receipts to be able to show their stuff up thankfully.
- box coming over a week late (more than the already later time) because of a cleaning issue/warehouse stuff up.
- different dress to what I ordered in the box
The list goes on. Full transparency I am lucky I still pay a heavily reduced rate because I was one of the first people to sign up to the premium service when they first launched it back in the day. So I have the legacy price. I think I keep subscribing with the hope it will eventually go back to how it was before but sadly it seems unlikely. The price now to sign up absolutely is not value for what the company is now in regards to the service it provides. It seems like there are lots of paid positive reviews here but this is an honest opinion from someone who used to be Glamcorner’s biggest fan!
2 de setembro de 2023
Avaliação não solicitada
Resposta da GlamCorner
Dear Rebecca,
Thank you for your frank and honest feedback and we're sorry to hear you've been experiencing some significant frustrations with our service recently. We want to extend our sincerest apologies for the inconvenience you've faced due to delays in delivery and item availability issues.
Your feedback is invaluable to us, and we take your concerns seriously. We want to assure you that our team is well aware of such issues, particularly for regionally-based customers, and are actively working to address these issues and improve our service. Here are some steps we are taking to ensure a better experience for you and all our valued customers:
Inventory Management: we are reviewing and enhancing our inventory management systems to ensure that product availability is accurately reflected on our website - especially for our subscription membership customers. This will help prevent instances where there are imbalances in availability of products for customers depending on their size preferences and membership pricing tier.
Delivery Timeframes: we have been evaluating our delivery channels to identify bottlenecks and areas for improvement. We are also introducing new courier methods in order to minimuse risks of delays to customers from bottlenecks in the courier networks of specific carriers. Our goal is to provide more accurate delivery estimates and reduce delivery times for our customers wherever possible.
Customer Support: our customer support team is being trained to better assist customers facing delays or issues with their orders when they occur. They will be equipped to provide timely updates and resolutions to ensure a smoother experience for you in the future.
Once again, we apologise for any inconvenience you've faced and thank you for bringing these issues to our attention. Your feedback is helping us become a better company and we genuinely appreciate your patience and understanding while we make these improvements.
Thank you for choosing us, and we look forward to regaining your trust as we make these improvements to our service.
This is my first rental experience-thank you!
This is my first rental experience and it won’t be my last! Thank you GlamCorner for a seamless process, I received many compliments about my dress hire and the quality of the fabric was exceptional! Thanks again!
12 de agosto de 2023
Avaliação não solicitada
Resposta da GlamCorner
Dear Carmen, thank you so much for your kind words and positive feedback! We truly appreciate your support and encouragement. It's incredibly motivating to know that our services and products has had a positive impact on you.
AVOID!!!!! Glam Corner take a month to pay resellers and only after multiple emails
I've sold multiple items of clothing via their Reloop site. Buyers have 7 days to return and after that Glam Corner take up to 14 BUSINESS DAYS to pay you. This is over a month after items are sold and they definitely do take their time paying. It's also impossible to contact them. They don't respond to emails & have a Sydney phone no. but every time I called it I had to leave a message as they do not answer the phone and do not call you back. I'm still waiting for payment, AVOID!!!
13 de agosto de 2023
Avaliação não solicitada
Resposta da GlamCorner
Hi Catherine, thank you for your feedback and we apologise that you have not been satisfied with your RELOOP experience. Our quality assurance team has reviewed your case to identify where we can take your feedback on board to improve our service. Kindly note that the standard processing times associated with our service are a result of the full-service nature of our offering as well as to allow adequate time periods for purchasers to confirm they are satisfied with the goods delivered. As such, these processing timeframes are designed for the benefit of all of the members of our marketplace community - both buyers and sellers.
From our review of your case we can confirm the following:
On 25 April 2023 you submitted a request to list 11 items on our marketplace. A collection satchel was delivered to you within a week of this date on 3 May 2023. Two weeks later we received the collection satchel and your items back from you on 20 May 2023 and they were subsequently uploaded into our marketplace the following week between 26-30 May 2023. The first of your items sold four days later on 4 June 2023 and was sent to the purchasing customer. After our standard 14 day period had passed to allow the purchaser time to decide if they wished to keep the item, you were contacted by our team on 15 June 2023 to confirm your payment details before your very first successful sale payout wasd processed. We did not receive a response from you to this request for over three weeks. While we apologise for any clerical processing delays that can occur, we consider it the responsibility of our listing RELOOP sellers to provide us with accurate payment details within a timely manner in order to ensure a seamless experience.
We can confirm that payment for the above was processed successfully for the above and all of your subsequent items successfully sold on our RELOOP marketplace since. We can also confirm our team has returned any remaining unsold items to you, as per your request. If you have not received your funds or items, please contact our our team via hello@glamcorner.com.au and we would be happy to assist.
We are sorry that our service offering did not meet your expectations and we will endeavour to improve our service where possible with all feedback provided.
Thank you.
Always responsive, and timely!
Love the customer service of Glam Corner. They are accommodating with changes and help when there are any glitches with the app. Very responsive.
7 de agosto de 2023
Avaliação não solicitada
Resposta da GlamCorner
Thank you for your feedback, Caitlin! We are delighted to hear that you found our service efficient. We take pride in delivering prompt and effective solutions to our customers' needs.
Last minute go to!
Great service for those last minute weekends plans! Ordered my two dresses on Wednesday 1AM before sleeping and it arrived mid day Thursday! Gives you an option of an additional try on dress! Love this service. But best of all it helps me not to clog up my closet with dresses I will only wear once.
26 de julho de 2023
Avaliação não solicitada
Resposta da GlamCorner
Hello Lida, we are happy to learn that you liked the range of options we were able to offer. We prioritize providing our clients with a variety of options, so we're happy that it fulfilled your standards.
Because that is really our goal—to offer a sustainable alternative for your fashion needs—we appreciate hearing that we can help you declutter your wardrobe!
Great Experience Overall
First time ordering, impressed with the service/my item and when I needed questions answered, their team were on it quickly.
Special thanks to Candy on their Instagram Page for her prompt response. Definitely will be back ☺️
4 de agosto de 2023
Avaliação não solicitada
Resposta da GlamCorner
Sarah, we're glad to hear you had a positive experience with your first order! Hello and welcome to GlamCorner. We are honored that you chose us, and we look forward to continuing to surpass your expectations.
Your pleasure is our first priority, and we are dedicated to providing you with high-quality products/services as well as great customer care every time you shop from us. Thank you for allowing us to serve you, and we look forward to serving you again soon.
Great service!
Really easy to work with. The dress I rented came earlier than expected which was great and was really easy to return. I had so many compliments on the dress I chose and would definitely rent from GlamCorner again!
12 de maio de 2023
Avaliação não solicitada
Resposta da GlamCorner
We are delighted to hear that you found our dress rental service to be simple to use, Kimberley! We strive to make your experience seamless and enjoyable.
We at GlamCorner are dedicated to delivering convenience in addition to high-quality outfits. Your satisfaction is our number one goal, and we are thankful to have met what you wanted. Thank you for considering us for your dress rental need. We hope to serve you again and assist you in finding the perfect outfit for your next special occasion.
Perfect for work & play
I've been a member of GlamCorner for many years and it's been a great experience. From my working wardrobe to fun statement pieces, even throughout both my pregnancies, it's been ideal.
One of my favourite things is the fact it allows me to take fashion risks, wearing prints and styles I wouldn't be able to afford to purchase but desperately want to wear.
It's great for the environment, it saves me money on shopping and I always feel up to date with trends.
If there is ever an issue, the GC team will always correct it immediately and customer service has always been spot on!
1 de agosto de 2023
Avaliação não solicitada
Resposta da GlamCorner
Hi Cassie! We're overjoyed to hear you like our work outfits and bump-friendly selections! At GlamCorner, we endeavor to offer a variety of options to meet the various demands of our valued customers.
We appreciate your commitment and are pleased to learn that you have been satisfied with our service.
Our team is committed to giving our valued customers like you the greatest possible experience. Your complete happiness is our top priority, and we are dedicated to upholding the high standards that have kept you coming back.
If there's anything in particular you like about our service or any recommendations you have to improve it, we'd love to hear them. Your feedback is extremely valuable to us.
Thank you for your loyalty once more, and we look forward to continuing to serve you with quality.
A professional and fabulous business …
This has to be the easiest company to deal with. I’m a VERY casual dresser so having the option to rent one off items is a win-win.
31 de julho de 2023
Avaliação não solicitada
Resposta da GlamCorner
We appreciate your pleasant sentiments and are grateful that you choose GlamCorner, Xenia! We strive to make your experience simple and enjoyable.
Our team is committed to making every interaction with our company as easy and pleasant as possible. Our primary goal is to make you happy, and we're dedicated to making doing business with us as easy as we can.
We appreciate your patronage and promise to provide you with the same high caliber of service moving forward.
Huge variety
Huge variety, fast delivery, great service, quality dresses. Will be using again and again, highly recommend. Love the back up dress option too! Thank you! :)
29 de julho de 2023
Avaliação não solicitada
Resposta da GlamCorner
Hello Haley! It makes us happy to hear that you enjoy the variety of services we offer. We take delight in providing a broad range of options to meet every demand of our customers. We greatly appreciate your kind comments and willingness to recommend us to others. As the highest form of praise, your recommendation means a lot to us. We are here to provide the same degree of excellence of service to you and your network.
We appreciate your choice in us and promise to keep going above and beyond to do so.
Incredible premium membership service…
Incredible premium membership service and value, if you're on the fence, please give the subscription a try. I had two items not fit and they speedily redelivered for that same weekend! Incredible !
27 de julho de 2023
Avaliação não solicitada
Resposta da GlamCorner
Hello Alex! Thank you so much for your review. Could you please contact us at hello@glamcorner.com.au?
Company overhaul has reduced quality of customer service
I have been a member for a few years. Sometimes I even have two memberships if I have lots of events on. In the past few months I have noticed:
- they used to allow immediate postage of an item once you lodged your last item. It is now taking ages to get the items out which reduces the value of the membership package as overall you can get less outfits per month
- customer service has completely changed. They used to be so attentive and helpful. They would bend over backwards to assist or apologise for anything and credit your account or help in another way. Customer service now feels like they don't even want me as a customer. I mention I have a deadline and ask if a box can be posted and don't receive an answer. I have mentioned (nicely) that their customer service has declined and didnt' even get an acknowledgement of my constructive critism.
- if I can find another company to move to I would move immediately. It's not worth the hassle any longer
- They restructured their membership packages. It feels like we used to get more zimmermann and quality like this. Now some of the brands are a lot cheaper. Still mixed with some good brands but it does feel as though it's slipped.
Not sure what is going on. It feels like the company has had a huge cost cutting restructure and it's made it feel very impersonal to the consumer
I really hope it changes. They have such a great idea. But with the lack of quality customer service and items not making it in time for functions, I'm not sure what value a company like this has anymore
27 de julho de 2023
Avaliação não solicitada
Resposta da GlamCorner
Hi SS, we are sorry about this unpleasant experience, but we appreciate you taking the time to share it with us. We always value honest feedback because it enables us to provide better services. We want to make sure that you don't experience this again. Could you kindly send us an email with your phone number so we can talk about how we can improve your experience?
Worst experience at GlamCorner
Worst experience at GlamCorner. You can tell from them trying to bury the true and negative reviews below, even one from an unpaid supplier. They help themselves into my bank account and when I asked them for a refund on their 'mistake' it still hasn't been resolved. They moved all their customer service to the Philippians so when you call you don't get through to anyone and receive an automated message back. You can tell they have hardly any staff left yet they are charging huge prices for lateness and disorganization.
This company is heading for liquidation!!!!!
Answer your phones and customers then you won't need to bury bad reviews with paid ones.
21 de março de 2023
Avaliação não solicitada
Resposta da GlamCorner
Hello E Thompson! We are deeply sorry to hear about your negative experience. Could you please email us at hello@glamcorner.com.au with the order number in question? We want to make certain that you receive proper resolution. Thank you.
Understanding ..
26 de julho de 2023
Avaliação não solicitada
Resposta da GlamCorner
Dear Hyna,
Thank you for taking the time to leave us a review on TrustPilot. We are glad to hear that you found our business to be understanding. We strive to provide our customers with the best possible experience, and we appreciate your feedback.
We are always looking for ways to improve, so we would love to know what we can do to earn your 5-star rating. Please feel free to contact us if you have any further feedback.
Thank you again for your business. We look forward to serving you again in the future.
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