Glebe Healthcare Avaliações 

AVOID
please don’t buy a electric bed from this company . When it breaks it will take weeks to fix it.
They don’t care about disabled people.

Less than helpful! Would rather crawl than use this company again.

I purchased a powered wheelchair for my wife in October 2020 which has been more trouble than it is worth!

Shortly after purchase there were issues with the battery/charger that were replaced, a few months later and same issues with battery/Charger and again replaced and still the issues continue.

Each time I have spoken with Anne who replaced the batteries/chargers and now the unit is out of warranty. In October 2021 it was agreed a battery would be sent along with an engineer to “service” the unit yet no engineer.

As the unit/battery has failed again I called and spoke with Anne who was less than helpful given the issues. Under the Consumer Rights Act 2015 an item has to be fit for purpose where this item certainly is not. When accepting replacement batteries/chargers this is the companies attempt at resolving the issue and in the eyes of the law a failed attempt at repair! Therefore our rights as a consumer is either a replacement or refund YET THIS COMPANY WONT DO EITHER!

If the company GLEBE Healthcare continue to breach the sales of goods act I will have no alternative but to issue legal proceedings

I purchased a i go wheelchair back in October 2020. First 6 months needed a new battery then the battery went again. I also needed a new charger too. I’ve had no end of problems with this wheelchair. My husband just rang glebe healthcare the lady said on the phone we need to collect the battery test it. They are willing to leave me without a wheelchair leave me condoned to the house. They don’t follow the sales of good act. I’ve had repair done replacement batteries chargers now I am entitled to a new chair or a full refund! Ann refused for my husband to speak to a supervisor or manager said you can’t how convenient! Clearly didn’t want to have a complaint against her! The chair wasn’t cheap it cost £1400! I expect a lot long then less then 2 years for the chair to last! I’m absolutely disgusted with the way glebe healthcare treat disabled people! Avoid!

purchased adjustable bed from Glebe healthcare a few weeks ago at a cost of just under £1300 to enable my husband
to get out of bed ....However a couple of weeks later he went for his nap and I heard him shout he was falling the bottom half of the mechanical part of the bed had collapsed on to the floor he was very distressed...Give the company credit they came and fixed it .engineer said if the bed moved out of line it could happen again also said their should be a support ,,but he didn't give the company the same report he told me.My husband is petrified to go into the bed he's 77 not using his age as a excuse for assistance in this .I contacted the company stating I would like the bed uplifted and a refund ..but they stated they can't give a refund because the beds been repaired and there's nothing wrong with it .I then asked for the company's address and phone number which they said they weren't allowed to give . So where do I go from here a bed which will never be used .

Really bad experience with this company...little to no communication at all...original delivery schedule for electrical adjustable 6/8weeks which stretched to 5 months minimum delivery time...ignored several emails untill I threatened a negative review 😳...had to cancel after waiting 5 months...went to another supplier and they delivered on their promise of 6 weeks....appaling company to deal with...

Avoid!
After a pleasant experience January 2021, I thought we would return for a further purchase.... how wrong was I! Ordered a powerchair with a delivery time frame of 3-4 working days. No contact at all, emailed with no responses. Called and never had call backs. Finally managed a refund after 3 weeks! Thankfully another company stepped up, communicated fully with me and delivered the same product within 4 days! The final apology email was pathetic and didnt even applogise for anything ither than "how i feel" Will never use them again.

AVOID!! The sheer amount of bad reviews speak for themselves! First of all we was sent the wrong mobility scooter nothing like the one ordered now they have told us sold out of the orginal and discussed sending another similar to what we had ordered and payed in full for this other scooter was supposed to arrive yesterday no sign of delivery men now they are trying to say it was down to the wrong post code! All details and address they had are 100% correct the delivery drivers have also been robbed one incident so that's 3 things/excuses gone wrong with this one scooter and it's delivery and I'm quite frankly sick of there excuses should be ashamed fobbing pensioner's & disabled people! Keeping these people waiting for equipment they need to get by or live a independent life shame on you glebe healthcare!

Delivery awful. Tracking awful. Customer service awful.

I paid Glebe Healthcare £1300 on July 27th 2021.
It is now the tenth of February 2022. 7 months later I’m still waiting on it.
Glebe have given me 10 different dates as when to expect my new Colt Twin.
Glebe are not truthful.
I’m shocked about their attitude towards disabled people.

Have paid £1,840.99 altogether for a electric bed which we mistakenly ordered due to a misleading picture it arrived with one double mattress rather than 2 single which was in the picture on ringing Glebe was told we coudnt return so my husband asked if the bed could be adapted the answer was yes and another £737 was paid in full this was back in NOV 2021 we were told has it was classed has a repair it would be in the next two weeks ,Well weeks later two engineers arrive with two 2ft 3ins mattresses and two mechanisms to work each side separate on removing the double mattress they were shocked to find no safety brackets had been fitted inside and there could of been a bad accident with the bed collapsing in on itself so they coudnt do it so of they went with the mattreses and mechanisms weeks later another engineer turned up to put the safety brackets in ,In the mean time my partner is having to sleep on the couch so that I can sleep sitting up and legs elevated has I have a severe chronic illness It has made us ill they are now saying they cant trace the mattresses and the mechanisms it is now Jan and we have heard nothing we are now in debt on our credit card and have nothing to show The strain has been terrible more so for my partner has he has to sleep on the couch not a good deal at all for not far of £2000 am devastated

Product was fulfilled by Amazon, which is new and in good condition (that is when I eventually discovered that it had been delivered!). The tracking system that Glebe Healthcare has is confusing and disjointed. I eventually found my parcel. It had been delivered by Amazon and dumped in my blue bin with no indication that they had done this. Not good enough.

Avoid at all costs, ordered power chair on beginning of September for delivery on October of course the order did not arrive, called them for update- promised that the order will be ready in 2-3 weeks however after 5 weeks still no sign of chair. Not a single message or call from them about updates. I am house bound and was not able to go out for all these months. I really had enough with them and decided to make a complain to trading standards because this should not be happening in the first place. Extremely upset about their attitude towards disabled people.

My partner bought a brand new pride colt delux scooter in March 2021, within weeks had issues with it, engineers coming out, not fixing issues, new parts ordered, still not fixed, kept saying it was something else, unable to use scooter, not meeting needs, after numerous phone calls, emails to Glebe health care, where attitude became basically couldn’t careless, said they would ring back, they didn’t.
Asked for complaints department, as unable to find one on website, email back given a person who was senior customer services!
Requested a refund on several occasions to be told they could offer a reconditioned scooter, which was not suitable.
These people work in care, well they certainly did not care. This has gone on for 7 months. My partner finally received a full refund this week. Won’t be using this company again.

No complaints - bought an Excel G wheelchair on preorder so it was a week or two before delivery, but no problems, great price, and all delivered fine. It's only not 5 stars because there was no notification that it had been posted out so it was a surprise when it arrived!

Dreadful company. Bought Oxford Hoist as a matter of urgency 1 October , nothing has arrived. Rang yesterday , very blasé and careless attitude , explained we are moving house imminently. Promised refund yesterday , but I sensed it would not be done , opened PayPal case this morning. I wish I had read the other reviews before buying from these cowboys.

Having lots of problems with this company.
I get very little response to urgent emails. Bought a scooter its faulty, cant get out because scooter not fit for purpose but they dont care, been weeks now. Their communication is poor. They work in disability yet havent a clue how important scooters or any other aide is to a disabled person. Beware if buying from them read the other reviews

Had no idea when the bed was coming so had to get in touch and was told they would ring the carrier company that delivers and assembles their products to see if they had a date which they did and it came 3 weeks later, the driver alerted us of a problem before he got it off the lorry and asked us if the bed was new or second hand, when we went to look both the wooden ends were in a shocking state and looked battered with chips and scratches and a piece completely broken off,one side rail looked like a dog had taken a bite out of it and the wheels dirty it was definitely not in a new condition,driver told us to ring the suppliers and get advise which i did and was told to accept delivery and they would sort it out.(which i did as my mom wouldn't have had a bed to sleep as i had put her old one outside to make room and it had got wet). I received an email asking me to send photos of all the damage, (and there was a lot) to be honest it was shocking,the driver was embarrassed and he didnt even work for Glebe. After Glebe checked the photos i sent and the report from delivery company i was contacted by Glebe support who appologised and said they couldn't understand how something in that condition had been dispatched (me neither) and that they would replace the damaged parts,these took another 3 weeks to arrive and were fine,it has left me wondering whether actual metal profiling frame and motor is brand new but cant really tell,i wish i had paid more and used well known company that deliver next day. At least customer support were competent so no complaints there, and the drivers/engineers they use from Healthcare Distribution are fantastic guys.

8 July I ordered a riser recliner chair no word about delivery had to constantly ring both Glebe Healthcare and HDD the delivery people finally got a delivery date of 26 July - got a phone call that day to say sorry did not put the chair on the lorry. Absolutely disgusted cancelled the chair would not ever buy from them again.

Bought self propel Wheelchair for daughter. Impossibly difficult for anyone to put on/take off foot plates to enable wheelchair to be carried in vehicle. Not fit for purpose. Glebe's Info claims footplates are easily removable.

Company blamed me for buying wheelchair despite checking specs with them over the telephone.

Charged £15 collection fee which is correct according to their policy but wanted to charge me restocking fee despite the fact that it is a manual wheelchair not a power chair. They agreed to half restocking fee from me.

After nearly a week of having the boxed chair hanging around our tiny flat I just wanted to send it back.

Business model sucks in my opinion

Great products and couldn’t be more helpful as a business, particularly when it comes to helping fix issues. The crutch I bought off them has been a lifesaver and the conduct of their employees, particularly their stock controller has been exemplary.