GlenDimplex Avaliações 

Absolutely appalling customer service! We have been waiting 2 months for a spare part order, every time we call up on email we get different responses. Our company will NEVER purchase from you again. I do NOT recommend this company to anyone. Buyers beware.

Tried to ring twice for some advice and gave up after listening to music and "we will get to you as soon as possible" for half an hour.

We love the heaters but pray nothing goes wrong as Customer Service is as awful as it gets. Been waiting for a new replacement heater since August; it is now January. They keep making excuses. Rep said Manager will call us back. No luck. No tel. call from Manager. Dreadful customer service but great heaters.

The reviews say it all!! Stoves oven purchased, bottom door hinges gone and fan sounds awful when oven gets hot, the hinges are a known fault apparently. Engineer was meant to be coming twice now last message i got was that parts was not unloaded off the pallet so wouldnt be able to make the monday appointment. Rearanged for thursday and again engineer never turned up, after contacting GDHA the engineer visit was cancelled?? I had to contact them at 13:30 when the engineer had not called. Now saying theres nothing they can do to my oven, eve though the parts where on a pallet. Now not answering my emails ! Offerd me a credit note which i dont want as currys do not sell my oven anymore. Just want my oven repairing or replaced!

My RICHMOND DELUXE S1100DF GTG only arrived a few days ago so I can't comment on the quality over time but I can't get over how fantastic this oven is. Apart from the fact it's stunning (chili red), it's professional grade when it comes to the efficiency of cooking. I've cooked roasts, Pies and cakes over the last few days, all using different settings and never in my life have I got such incredible results. The Steam and infuse function is the best!! Stoves also have a recipe page to get you started on trying out the different settings. the 'Glass' top is stylish and so easy to clean...stir fry with the wok stand next!

Two years ago I purchased a Redring Glow 9.5kw shower and 4 weeks ago it developed a fault.
I consulted Redring who concurred with my diagnosis of a faulty PCB and advised me to purchase the relevant spare part from Shower Doctor. So I ordered a new PCB but 2 days later they advised the part was now obsolete.
I again consulted Redring who stated there was no prospect of sourcing a new PCB in the foreseeable future.
They agreed the shower should have lasted longer than 2 years and promised to reimburse me for the loss of use - so I purchased a new shower.
After a further 2 weeks Redring contacted me to say they were arranging for an engineer to come and repair the shower because it had a 3 year warranty rather than the 2 years they had originally told me.
I pointed out that the faulty shower had already been replaced and asked how their engineer could possibly fix the shower if the requisite part is now obsolete?
In attempting to get a solution I have tried to telephone (despite a huge queue) then get passed around but after explaining the problem promptly got disconnected!
I have also tried emailing but eventually received a reply to what I presume was a query raised by someone else.
Be warned that Redring continue to sell this shower with a 3 year warranty when they are well aware they cannot provide the parts to repair the product should it break.
Chaotic service and abysmal customer services - I will not be buying any of their products in the future!!
Update #1
The day after I posted my original review I received a voicemail telling me the engineers appointment had been "postponed indefinitely because the part required to repair the shower was not available" As if I didn't know!!

Having an absolute nightmare with GDHA with a Belling splashback which turned out to be faulty. Initially GDHA were helpful and promised I'd be hearing from the delivery team within 48 hours to arrange an exchange. That was three months ago. Since then I've sent countless e-mails to the generic inbox and the supervisor Lee Fyles. My e-mails are usually ignored for weeks until eventually I get an apologetic response / phone call promising it will all be sorted soon. Then I just go back to the start of the cycle. Meanwhile I've got a faulty splashback sat in my living room.

TV stand arrived with two part 16s and no part 15. They are not interchangeable. Emailed the company a few days ago but no reply. Phoned them yesterday. After a long hold I was cut off. Called back to say they are all at a company event.
Today I'm on hold as I write this. Good thing they have the callback feature since it is taking a very long time.
The instructions have no words. A few words would go a long way.

Sharon is very unhelpful, rude staff and will do anything to delay the process.

Delighted that local cleaning service restored vintage Stoves range cooker to nearly new appearance

We see the price of our Stoves 1100DFa Dual Range Cooker purchased in April 2005 was £818.99. The replacement cost today would be in the region of £3000.

Several years ago we had overheating of the connection box to the mains and our electrician replaced the manufacturers unit with a more substantial one.

Buyspares provided us promptly with a couple of panel knobs which had plastic fatigue and we saw they still stocked parts we might be likely to need.

With this in mind we decided to have the oven professionally cleaned. We were surprised and delighted that the £140 "clean" was so thorough and took over three hours. The end result was a range cooker with an appearance restored to nearly new. THANK YOU! I highly recommend Sussex Oven Cleaning UK and appreciate the quality and durability of our Stoves range and the parts service that enables it to provide satisfactory service 15 years after purchase.

Giving one star as the engineer was nice but the company are horrific! They have taken over Brittania which supplied our fantastic £10k range, and who’s service was outstanding. Now that Glen Dimplex have taken over the situation is drastically different. I paid £260 for a full cooker health check, gave the model number, size, full details on what needed replacing etc so they could bring all parts. I Waited 5 weeks for appointment only to find that when the engineer arrived they had given him the wrong parts, and worse, they no longer stock any of the parts! Not the engineers fault, he was great but what followed wasn’t. They promised a full refund, twice, but I had to wait for them to instruct another department. 5 days later a man calls and reneges on the promised refund, and states he needs to charge a call out fee when they knew full well they couldn’t provide the parts, and therefore nor the repair or the health check, 5 weeks before they took my money. Terrible attitude and service. If you have invested in a quality Brittania Range I strongly advise you do not pay for a health check up front as you will struggle to get your money back if they can’t provide the service.

Purchased a Dimplex air source heat pump in 2014 and it has been plagued with problems ever since and continues to be unreliable and underperforms. All I get is automated replies to complaints and even a P&C letter to the DEO yielded no response. their customer service is non-existent. I would advise potential customers to steer well clear.

I ordered a Range cooker through johnlewis.com on 22 September. It said that there were 10 items in stock and that it would be delivered within 3 weeks. I got a text from GDHA saying it would be delivered on 13th October. I then received a phone call on 8th October saying that the item was not, in fact, in stock and that it would now be delivered on 25th November.

I phoned GDHA twice to confirm that the cooker would definitely be delivered on 25th November. They confirmed, twice, that it definitely would be and that I would be provided with a time window on the morning of 25th November.

I have just received another voicemail message saying that the oven is now scheduled for delivery on 15th December and to call their number to discuss this quoting a reference number. The number they are asking me to call is 03442484122.

When I call that number, it says they can't take my call and that I should leave a voicemail message - it then hangs up.

Completely shambolic home delivery operation - and John Lewis couldn't seem to care less either.

Without doubt, the worst customer service I have ever come across. Six weeks asking for an engineer to come and look at a faulty display panel on a Dimplex heater, twenty one emails later....
I wouldn't give any stars if the option was there.
I have given up trying and just got someone else to do it..

Don't waste your time with this company !

If this is the same company as gdcgroup.co.uk based in Southampton - On customer service I have no hesitation on a 5 star recommendation. After speaking with Steve a couple of time today, he has helped me source replacement coals for our very old gas fire which we have recently acquired with a house move. There was a wait for my call to be answered, but unfortunately that is the way at the moment, we all have to be patient.
He said he would call back-which he did.
Thank you Steve .

Bought optiflame product, delighted with it, ease of installation and atmosphere it creates

Really disappointing after sale service. We've tried to schedule a repair for months now. After they cancelled the first time and we had the problem again, they made an appointment for a day next week and nobody showed up, without any notification or follow up. When contacted again in a couple of days, they lied that they called and the driver came by and no one was home... We've been waiting at home all day for them. Instead of rescheduling asap, now we have to wait for another 7 days. I do NOT recommend using their services as obviously no one can do their job.

Terrible support, impossible to talk to anyone and emails take around a week to be replied to. Brand new items supplied as part of a build and expect we will just go back to the main contractor and ask them to remove and install something that actually works with some sensible tech support if you have any issues.

I found this customer service exceptional especially in this hard time

This is one of the worst companies I have dealt with. My range cooker is not working correctly and I’ve only had it 6 months. I expected to wait for the repair as we were at the beginning of the pandemic but it is now almost 6 months. They did send someone out to repair it but didn’t notify us and we were not at home. I have spent endless time trying to get through with no luck.
I’m now going to phone the supplier who I guess will just put me through to the same department !!!!!