I've been ordering from GlobalRose for over 25 years. Your Prcing and dependable delivery as well as 'fresh' product which lasts 1 - 2 weeks make me a loyal customer !!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My church orders flowers for the ladies for Mother's Day every year and the flowers are always delivered on-time and in great condition. The women love them!
A empresa respondeu
Cancelled half of my order the day before it was supposed to ship, and then when I got the half it was entirely wrong. When I contacted customer service they said they couldn’t do anything.
I want to thank Global Rose for a great delivery of 90 birthday roses for my sweet Auntie's 90th birthday. Was a little concerned about delivery to a condo admin desk (signature required) but they cam... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The secrets behind your flowers We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy. From the gentleness employed on planting our blooms - the harvesting of stems just for you - to when we show up at your door, Global Rose delivers thoughtful welcoming care. Flowers that keep you company and cheer your space. Flowers that are natural expression of our bonds, that embody the beauty of kindness, in all its forms. By having the ability to arrange your flowers, you are also receiving the gift of personal satisfaction. You are free to touch, arrange, smell and use your artistic skills to create a personal masterpiece!
Informações de contato
7225 NW 25th Street, Suite 217, 33122, Miami, Estados Unidos
- 2566702880
- support@globalrose.com
- www.globalrose.com
3,8
Muito Bom
4 mil avaliações
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Roses are beautiful
Roses were on time, beautiful, and got so many compliments at the bachelorette party!
1 de julho de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
We’re happy the roses made the event extra special. Thank you for sharing and for choosing us!
It was easy to order
It was easy to order, the Carnations were beautiful and we were impressed by the quality of the stems.
Unfortunately, Fedex had to make it very difficult for us to get the two packages. When 3 PM came and no flowers I called Fedex. I was told that they were short of delivery truck and they would do their best to deliver the flower by 5 PM The boxes were delivered at about 8 PM. if we had not insisted in the delivery to be done on that day, the flowers would have been delivered on Thursday too late for our event Fedex is getting really bad in service and they sell Priority delivery when they know they just can't do it. I hope you can get some of the shipping money refunded to you.
24 de junho de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Thank you for taking the time to share your experience, Charles. We’re sorry to hear about the difficulty you encountered with FedEx’s delivery, but we are glad the flowers were delivered on time for your event.
Please know that if you ever need assistance, we're at your service at support@globalrose.com or via live chat.
Great Experience + Fast Shipping!
Flowers came when expected and were clearly packaged with care. The box was a little damaged, but that's no fault of Global Rose! I appreciate how easy it was to order the flowers and will definitely consider using you all again!
27 de junho de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Thank you for your review, dear Alyssa. We’re glad the flowers arrived as expected, even though we’re sorry to hear that the box was slightly damaged during transit. While we do our best to ensure secure packaging, occasionally the handling during shipping can affect the outer box.
As a helpful tip, we always recommend trimming the stems at an angle and placing the flowers in fresh, cool water as soon as they arrive. Allow them a few hours to hydrate—this helps them fully open and showcase their true beauty.
If you ever need assistance, don't hesitate to contact us at support@globalrose.com
Petals for wedding
We ordered 3500 rose petals 1 week before our wedding, and they arrived in time, in great condition. The petals were reasonably priced and made our ceremony stand out just a little bit more. Would definitely order from Global Rose again.
21 de junho de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Thank you for choosing us for such a special moment! We're glad the petals arrived in perfect shape and added that touch to your big day. Your support means a lot, and we appreciate you!
Resposta da GlobalRose.com
We appreciate your support and trust. Your review brightens our day, and we look forward to serving you again!
Dead roses
Dead roses, dead roses, who pays for dead and mildew roses you do if you buy from Globe roses. You do not get customer service on dead roses. Because once you pay they disregard your order, so they have no record of your order. BS. This is not the first time they sent dead roses. They are suppose to have the freshest roses. They have been sending dead roses for years. In the past they had customer service and made things right, not any more. This company is done.
29 de maio de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Hi Gi,
Thank you for reaching out.
We understand your frustration and are sorry to hear about your experience. Please note that we were unable to locate your order initially, as no email address or order number was provided. Once you shared the correct address details, we were able to find the order and are now awaiting your response in order to investigate the issue further and provide appropriate compensation if applicable.
We’re committed to resolving this for you and appreciate your cooperation.
Best regards,
Claims department
Global Rose
Beautiful roses
Beautiful roses! They arrived on time just make sure you are at home to receive them! I was a little intimidated by the directions of keeping them fresh and bloomed, but I followed all the directions and my flowers turned out, so beautiful for my wedding day. Also the way they are packaged. May not look like all your roses arrived, but they are there. If you count the stems, would highly recommend!
18 de junho de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
We hand‑select the very best blooms and take great care in packaging them, so we’re happy everything went as you expected. Thank you for sharing and for choosing us for your special day!
The customer service should be renamed…
The customer service should be renamed customer disservice. Things you should know. You have 24 hours to report issues—which in itself is an issue if you are using their flowers for an event…who has the time? Most importantly. As soon as the flowers arrive, take a photo of the package & label. As you unpack the flowers, lay them out on the corrugated cardboard. Take a photo. Count them. If you have any issues they will expect this level of documentation. When I was trying to resolve my issue they were instructing me on how to count & how to unwrap the flowers. They don’t care if you’re satisfied. They care only that you provide a ridiculous amount of documentation which is never enough. The old adage of “if it seems too good to be true, it probably is” certainly applies to this company!
21 de junho de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Dear Customer,
Thank you for your feedback. We’re genuinely sorry to hear about your experience and that our service did not meet your expectations.
At Global Rose, we strive to ensure that every order arrives in excellent condition, and when issues arise, we rely on detailed photos and information to investigate and offer fair resolutions. We understand that this process can feel demanding, especially during the busy lead-up to an event, and we’re reviewing how we can make it more streamlined and customer-friendly.
Your comments have been shared with our team so we can continue improving both our product and service experience. If there’s anything further we can do to make this right, please don’t hesitate to reach out directly at claims@globalrose.com.
Sincerely,
The Global Rose Team
Delivery process good, flowers not ready for shipment and contained a mix of wrong color
The order and delivery process were great. Unfortunately, all my carnations bunches arrived in tight buds and after 3 days hadn't opened and I had to spend 8 hours hand opening the flowers to have for centerpieces we were making that evening. After hand opening, they still were not fully bloomed out for evenings ceremony and were smaller flower heads than those in the photos you have online. I also received seven bunches of pink carnations amid the 30 bunches of red carnations that I ordered. I missed the opportunity to participate in our daytime class reunion activities because I was opening flower buds for 8 hours before our event. I really believe we should be compensated for the bait and switch of what you pictured and what I received. I was in the 5-star hospitality business for 40 years and have ordered wholesale flowers multiple times and this is the first time I've had such a disappointing delivery. I have photos if you wish to see.
18 de junho de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Dear Pam,
Thank you for taking the time to share your experience. We’re glad to hear the delivery process met your expectations, but we’re truly sorry that the flowers did not arrive as expected and that this caused added stress before your event.
Please note that our flowers are shipped in bud form to protect them during transit and to ensure peak freshness. While carnations typically open within a few days, they do sometimes need more time depending on environmental conditions. That said, we understand how frustrating this must have been—especially when paired with the color discrepancy you mentioned.
In situations like this, we kindly ask customers to contact us within 24 hours of delivery by emailing claims@globalrose.com with clear photos of the flowers and packaging. This allows us to thoroughly investigate the issue and take appropriate action.
If you still have the images, we would appreciate it if you could forward them to us along with your order number. Our team is committed to reviewing your case and working toward a resolution.
We truly value your feedback and hope to regain your trust in the future.
Warm regards,
The Global Rose Team
www.globalrose.com
Instagram: @globalrose
Roses delivered next day
Came next the very next day. The birthday girl said they were the most beautiful colored roses she has ever seen.
11 de junho de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
We love to hear the roses arrived as expected and made her day extra special. Thank you so much for sharing and for choosing GR!
Resposta da GlobalRose.com
Thank you for your review and for choosing Global Rose. We’re happy the roses brought beauty to your day and met your expectations.
We look forward to serving you with more gorgeous blooms again!
NOT FRESH — DYED BLUE Hydrangeas…
Blue hydrangeas I ordered or die… They were not a fresh true color in nature… Which I confirmed with Global Rose before I purchase them that they would not be a flower..
however, I was going to have to use them anyway… And over half of them are wilted already after one day… This product was not fresh and I’m very disappointed in Global Rose..
11 de junho de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Dear Paula,
We’re truly sorry to hear about your disappointment with the blue hydrangeas. We take quality concerns very seriously and strive to ensure our customers receive fresh, beautiful flowers.
As outlined in our policy, we kindly ask that any issues with your order be reported to us at claims@globalrose.com within 24 hours of delivery. This allows our team to investigate the matter promptly and offer the most appropriate resolution, whether it be a replacement, refund, or store credit.
Unfortunately, if we are not contacted within that timeframe, our ability to take action is limited.
We understand how important your order was and sincerely regret that it did not meet expectations. If you have any future needs, we’d love the opportunity to serve you better.
Warm regards,
Customer Service Team
Global Rose
www.globalrose.com
Instagram: @globalrose
1 week later and the flowers still look…
1 week later and the flowers still look amazing! Seamless ordering and delivery! Highly recommend this company!
1 de junho de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
We take great care selecting and shipping the freshest blooms, and we’re happy that they still look amazing a week later.
Thank you for your feedback. We appreciate your recommendation!
Resposta da GlobalRose.com
We’re happy they brought joy to your day!
Flowers were lovely.
Flowers were lovely.
They were not entirely bloomed, but still looked great!
*Be sure to read the description and get a vase*
*Flowers were sent in two boxes*
*Flowers were ordered a week in advance*
*Flowers were received at 2 pm PST*
28 de maio de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Thank you for sharing! We’re glad the flowers looked lovely. We ship them fresh as closed buds so they arrive at peak freshness. With care, they open beautifully at home.
We look forward to serving you again!
The roses were beautiful!
The roses were beautiful! : ) I was worried because one box of 50 was delivered after the first, but they were just as beautiful as the first. We received them 3 and 2 days before the event and they looked amazing!
28 de maio de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Dear Judy,
Thank you so much for your lovely review! We're so glad to hear that both shipments arrived in great shape and that the roses looked amazing for your event. It means a lot to us that you chose our flowers for such a special occasion. Please don't hesitate to reach out if we can help with anything in the future!
The flowers arrived on time and fresh
The flowers arrived on time and fresh. Global rose is always my go to for events.
30 de maio de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Good morning!
Thank you for such a thoughtful review! We’re honored to be your go-to for events and thrilled to know the flowers arrived fresh and right on time. We truly appreciate your continued trust and look forward to being part of your future celebrations!
I only put 1 star because 0 wasn't an…
I only put 1 star because 0 wasn't an option. This is the worst company I've literally ever dealt with my entire life. I ordered bulk flowers for a funeral, they took the money from my account then red flagged my order and refused to ship it because they said I was not myself, went back and forth for 3 days giving them a ton of personal info via email about the order, they wanted to know every detail including asking why I needed the flowers, frankly that is absolutely none of their business. 3 days of back and forth nonsense AFTER they took my money, all for them to just cancel the order on me and I needed them for a funeral service that's in less than a week now because they wasted my time and refused to ship flowers I ordered and paid for. Absolutely do not reccomened these people. And then on top of that, they canceled my order and had the audacity to tell me to re order but use PayPal to pay instead. Absolutely not. This company is a scam and it is trash.
31 de maio de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Hi Ashleigh,
We’re very sorry to hear about your experience and truly understand how frustrating and upsetting this must have been, especially during such a difficult time.
Unfortunately, in rare cases, orders are flagged for verification as part of our fraud prevention process. This step is essential to protect both our customers and our company from unauthorized transactions. When this happens, we may request additional details to confirm the legitimacy of the purchase before we can proceed with shipping. We understand these questions can feel intrusive, but they are necessary to ensure that all orders are placed securely and by the rightful cardholder.
We regret that the process caused you added stress and led to the cancellation of your order. Please know that this policy is in place strictly for security reasons—not to inconvenience our customers.
Again, we apologize for the inconvenience and appreciate your feedback.
Best regards
Claims department
My Global Rose Review
For the most part we were reasonably satisfied. My shipment was divided into 5 FedEx tracking numbers. Two of the tacking numbers arrived on the scheduled arrival date. The other 3 arrived one day after the scheduled due date, because they were stuck in Custom's. Fortunately we allotted for the extra day delay. The most disappointing thing about the shipment was that we ordered 200 white roses, and about 40% of them were Garden Roses, not high quality Florist Roses. We also ordered 40 Premium White Hydrangea Flowers, about 7 of the 40 were not usable, they were already wilting. We ordered 30 Stems of Baby's Breath Gypsophilia, they came in two bunches, and one of the bunches never opened even after placing them in water, they were very dry. My professional florist, who did the arrangements for us was hoping to use Global Rose for her business in the future, but after her seeing the 40% of Garden Roses in the shipment, not quality florist roses, she was very disappointed, and will not be using Global Rose in the future.
Patrick
30 de maio de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Dear Patrick,
Thank you for your detailed feedback, Patrick.
We’re glad to hear that most of the order arrived on time and that you had planned for a potential delay. Customs can sometimes hold shipments unexpectedly, and while this is outside our control, we appreciate your understanding.
Regarding the concerns with the white roses, hydrangeas, and baby’s breath, we sincerely apologize for any inconvenience this caused. In situations like this, we kindly ask that customers contact us at claims@globalrose.com within 24 hours of delivery, including clear photos of the affected products. This allows our team to properly investigate the issue and determine the appropriate resolution.
Your experience and satisfaction are important to us, and we’re truly sorry to hear that we fell short this time. We hope you’ll give us another opportunity to provide the high-quality flowers we’re known for.
Best regards
Claims department
Roses
The roses were beautiful and stayed fresh for our son"s wedding. The baby's breath did not arrive on time. I was unable to use it as I was traveling the day after delivery date. Money wasted as I had to buy more elsewhere.
31 de maio de 2025
Avaliação não solicitada
Resposta da GlobalRose.com
Dear Suzanne,
Thank you for your feedback. We’re glad to hear the roses were beautiful and stayed fresh for your son’s wedding!
Regarding the baby’s breath, we understand how frustrating it must have been not to receive it on time. While 99% of our orders are delivered on the requested date, occasional delays of up to 24 hours can happen due to weather conditions, mechanical issues, or other unforeseen circumstances during transit. FedEx and UPS are the most reliable carriers in the industry and strive to meet all delivery deadlines, but such rare delays are unfortunately out of our control.
As stated in our policy, Global Rose does not issue credits or refunds for deliveries that arrive within 24 hours of the scheduled date. We truly appreciate your understanding and thank you again for choosing us for such an important occasion.
Best regards
Claims department
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.