Glossop Caravans Avaliações 

Very disappointing experience with Glossop Caravans.

We purchased a Swift Celebration SE caravan in July 2023, and since then it has suffered from a wide range of faults, including:
• Microwave failure on first use
• External leg bending during normal use
• Cupboard doors repeatedly needing adjustment
• Sofa cushion tearing due to a manufacturing fault
• Heating system failure (resulting in a cancelled holiday)
• Sofa bed runners failing
• Front door lock failure (causing another cancelled holiday)
• Bathroom tap becoming disconnected
• Kitchen tap no longer supplying water
• Shower door not functioning correctly
• External decals peeling
• Discolouration to the rear panel
• Structural stress fractures to the rear of the caravan

While some of these issues have been repaired, the sheer number and frequency of faults clearly demonstrate a lack of quality and durability.

In particular, structural stress fractures should not occur on a caravan of this age, and this raises serious concerns about overall build quality.

What is most frustrating is the response from Glossop Caravans. Rather than acknowledging the overall pattern of faults, each issue is treated in isolation and considered “resolved”, despite the continued disruption, cancelled holidays, and complete loss of confidence in the caravan.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality and durable. Based on our experience, this caravan has failed to meet those standards.

Aftersales support has been poor, and no fair or reasonable resolution has been offered.

I would not recommend based on our experience.

Visited Glossop Caravans at the weekend.. great site, friendly staff, lots of stock, superb WC facilities (better than CAMC new blocks). However due to my wife being an electric wheelchair user we found that the whole site has no disabled parking, the accessible toilets were at the far end of site behind two rows of caravans, with a non-functional ramp difficult for electric wheelchair users (and extremely dangerous), the toilet door doesn’t open wide enough for the E/Chair and there in no turning circle, so a reverse exit back to the first row of vehicle is required. Also upon viewing the large stock of caravans for sale.. there isn’t room to get a wheelchair between the vehicles, which is a real shame as my wife who can only walk a few steps became fatigued after only looking at 6 potential purchases. Come on Glossip caravanning is for DDA folks too!!!

Bought an Elddis 155 in 2015.Over the 10 years I have taken the motorhome back over 30 times mainly relating to damp issues many in the same area of the rear wall and sides.
Fixed using Elddis instructions.These clearly do not stop further damp issues.At no time did I receive an apology from Glossop Caravans or compensation for the repeated visits .Elddis,the company simply claim their warranty is there to fix the damp problems not to solve the issue.A repair is only guaranteed for 12 months just shows how poor the repair is.

Bought a caravan in November used it for 1st time in March.no heating , shelf missing in fridge and window sliding lock not working . After many messages and being told countless times I would recieve a telephone call it never happened .I've now paid a local engineer in angellsey to rectify problems which he did in 24 hrs..greatly disappointed with after sales but they already have had my money and aren't bothered in the slightest

Bought and collected our caravan today! Had the pleasure of dealing with Claire who was hilarious charming and an all round gorgeous human! She knows her onions which made everything smooth and faultless! She handed us over to Dave who showed us the ins and outs of the van! Lovely lad knows his stuff very knowledgeable! Then awning lads all lovely and efficient! Big shout out to "ginge" (sorry dont know his name) who went and collected our awning for us put it in the van and stacked it safely for me lovely young man 😊 all the staff are gorgeous and a credit to your business not forgetting the lovely lady in the shop! We managed to get home without ending up upside down in a ditch so an all round good day 🥰

Great selection of caravans, staff are welcoming with no pressure sales, our sale went through smoothly. Collected it on the day and had a good handover, then off we went. If you have plans of siting your new £32,000 caravan, then my advice would be site it local to Glossop caravans because they will not come to you if you have an issue with your new van,you'll have to pack everything away and take it to them.
No mobile service team and they wont help unless you take your van to them. Shocking after sales service.

Ordered on-line Awning Annex, ground sheet and carpet. Annex and Carpet arrived but no ground sheet, Tried phoning but get cut off going to Sales. Warehouse, doesn't answer the phone. Left a message on the website but still no response. Hopefully this review will cause a response to my missing ground sheet.

What a wonderful company to purchase a caravan from. Beginning from the start to finish they couldn't of done enough for us. The lovely George who on our day of collecting the caravan showed us how to work everything. He was patient and considerate, ensuring we knew how to use everything in and around the caravan. The caravan was spotless and the staff really friendly around the site. I can highly recommend this caravan company and we will look forward to taking our caravan back for the annual service and for future caravan purchases.

Disappointing experience due to changing prices and information

We recently attempted to purchase a motorhome from Glossop Caravans and unfortunately our experience was very frustrating.

Our experience in summary:

• On our first visit we were told by the salesman that the motorhome could be purchased for £60,900 including a tow bar.

• Based on this, we returned the following week ready to proceed with the purchase.

• At that point we were told the price had changed to £61,900 including the tow bar.

• Although this was frustrating, we still decided to proceed and paid a £2,000 refundable deposit, with a collection date arranged.

• After the deposit had been taken, we were then told that a standard tow bar could not be fitted and that a chassis extension would be required, increasing the price again to £63,400.

•we decided to proceed but without the tow bar. We then received a call to say that there was an issue with the bed mechanism and the part would not be available until May. At this point we cancelled the order and requested the return of our deposit.

From our perspective, the price and information changed several times during the process despite having a written and signed contract. When making such a significant purchase, we feel clear and accurate information from the outset is essential.

While the deposit was refundable, the situation resulted in a considerable amount of wasted time, wasted trips and fuel to Glossop and a very disappointing experience.

We purchased two Isabella chairs from here recently. By far cheaper than other places and excellent service from start to finish. Highly recommend and we will be using them again in the future for more purchases for our camper.

Collected our new van today and couldn’t be happier!
When we went to view our new van originally there were quite a few things we wanted sorting and Lee made a lot of promises that at the time we were slightly dubious of!
Today, on collection day we had no need to have been, everything was as done without chasing and our new caravan was perfectly turned out.
We can’t fault any of the staff from Lee at the point of sale to Claire and all the lads at handover.
We were given plenty of time to check we were happy with everything and time to swap over a few things.
Thank you very much and we will be more than happy to recommend you to anyone!

Leaving a review from the camping and caravan show in Birmingham. Good luck to all in the competition

Great company

Seen at NEC! Lovely display and friendly staff

Great trade show at NEC with excellent range of caravan layouts and sizes.

Great trade stand at the NEC caravan show 2026 with really helpful staff!

"What a great company Glossop Awnings are. The sales team are knowledgeable and didn't use high-pressure tactics, allowing a choice.l. Highly recommend them"

Fantastic company