Awful experience with customer service so far. Emails not responded to, live chat being cut off and no where nearer resolving an issue costing me hundreds. Happy to remove this review as and when t... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Great site been playing for a few years now won lots off times some big money allways payed out never no problem
A empresa respondeu
Alexandra b was really polite and well mmannered and helped me to the best of her ability
A empresa respondeu
I’ve been a customer for a few years but stopped playing due to the length of time for withdrawal, I played today withdrew £100 super speedy , money received in minutes and no problem registering a ne... Ver mais
A empresa respondeu
Detalhes da empresa
Glossy Bingo
Escrito pela empresa
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@glossybingo.com
- www.glossybingo.com
4,1
Muito Bom
760 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
misleading emails
they send emails saying so many spins on next deposit ....then when you log on you have to go into chat as theres no free spins box...so you go into chat they have no idea so you have to send them a copy of email they sent....its a farce....
16 de novembro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Andrew,
Thank you for taking the time to share your feedback. We’re sorry to hear about the inconvenience you experienced with your free spins offer — that’s certainly not the smooth and enjoyable experience we aim to provide.
We have requested your account details through Trustpilot so we can investigate this further. Our promotional emails should always match what you see on your account, and you shouldn’t have to contact support or resend the same information to claim an offer.
Once we receive your details, we’ll review the communication you were sent, check your account, and make sure any eligible rewards are correctly credited. We’ll also share your feedback with the relevant teams so we can improve this process going forward.
Thank you again for bringing this to our attention — we look forward to resolving it for you as quickly as possible.
Update: We have not yet received any response with your account details. Once we hear back from you, we will be able to investigate the situation and assist you further.
Best regards,
Glossy Bingo
Helpful chat Teresa
Teresa was very helpful in sorting out my problem with the daily deals, very friendly
16 de novembro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Jill,
Thank you for your lovely feedback! We’re delighted to hear Teresa was able to sort out your daily deals issue and that you found her so friendly. We’ll be sure to pass your kind words along to her. 🙂
Regards,
The Glossy Bingo Team
Teresa was very helpful &professional
Great costumer service
Thank you
10 de novembro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Wiolka,
Thank you for the lovely review! We’re delighted our customer service hit the mark, compliments like yours keep our team smiling 🙂
Regards,
Thanks Rebecca for your support I…
Thanks Rebecca for your support I appreciate it
3 de novembro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Sharon,
Many thanks for taking the time to share your feedback. Rebecca will be thrilled to know she made a difference!
Regards,
The Glossy Bingo Team
I spoke with Theresa today she was most…
I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
20 de outubro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Med,
Thank you for the wonderful feedback! Teresa will be thrilled to hear she made your day a little easier. We’re delighted you enjoy the site, we aim to keep things smooth and simple!
Regards,
The Glossy bingo Team
If I could give zero stars I would
If I could give zero stars I would
All this is Factual
Played for a few times and did OK 2024
Won a decent amount of money this one time account suspended money withheld
My fault I realise due to ID verification
This is now resolved Still no money
Glossy Bingo wanted know who paid into my own personal account where I got my pension from and provide payslips for the last 3 months I AM RETIRED the support team don't check the information I have provided and ask the same questions I have already answered and still hang onto my winnings
4 de outubro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi John,
We’re truly sorry to hear about your experience and completely understand how frustrating this situation must feel, especially after already completing your ID verification. Please know that we never intend to cause inconvenience — we simply have to follow strict regulations that sometimes require us to verify the source of funds used for gameplay.
We do our very best to make this process as straightforward as possible for our players and appreciate your patience while our team completes the necessary checks. It sounds like there’s been some back and forth, which we understand can be tiring, and we’re sorry this has caused you frustration.
If you’re still waiting for a resolution, please reach out to our support team again referencing this review — we’ll make sure your case is prioritized and handled with care.
Thank you for your understanding, and we truly hope to turn this experience around for you.
Kind regards,
The Glossy Bingo Team
Teresa answered my query quickly and…
Teresa answered my query quickly and efficiently, which is hard to find these days. Well done Theresa
23 de setembro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Laura,
Thank you kindly for taking the time to share your feedback. We're delighted to have met your expectations and hope to continue doing so with the same efficiency and care.
Regards,
The Glossy Bingo Team
Resposta da Glossy Bingo
Hello Mr Blakemore,
Many thanks for taking the time to leave a review.
We are so pleased that you have found Jessica very helpful, we think she's great, a real Team Player!
Remember that our friendly & helpful Customer Support Team are available 24/7 should you ever require assistance. Thank you.
Kind regards
Team Glossy
Easy job done in seconds
Easy job done in seconds. Also politely done
3 de setembro de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Judy,
Thank you for your review. We're glad to hear the process was both quick and courteous, just the way it should be. We appreciate your feedback!
Regards,
The Glossy Bingo Team
Emil was really helpful and have played…
Emil was really helpful and have played on these sites for years, always good live chat :)
5 de agosto de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hello Amanda,
Thank you so much for your lovely review. Emil will be delighted that you have found him so helpful, we will pass on your kind words.
Great that you like our Live Chat Team, remember that we are available 24/7 for any question or query that you may have!
Your loyalty is also greatly appreciated. Thank you.
Kind regards
Team Glossy
MISLEADING REVIEWS
Checking on TRUSTPILOT before playing has not helped me find a reliable Gaming Site. If after more than 6 months of CONSISTENT PLAY I have nothing good to say about a site then its definately NOT about a LOSS STREAK or an unfortunate period but more about a GENUINELY BAD PLAY SITE.
Its about TAKING FROM PLAYERS as the RTP rates are TOTALLY UNRELIABLE. How does a site such Glossy Bingo sustain high scores?
SOMETHING IS WRONG! BE CAREFUL AS A PLAYER!
17 de junho de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hey Cathrine,
Thank you for taking the time to leave a review.
We are very sorry to hear you have not been having much luck on the games. Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
We truly hope that your luck starts to improve soon!
Team Glossy
DONT LISTEN TO BAD REVIEWS
The bad reviews do not listen ive played on glossy for over 2 years i won loads and ive never had issue withdrawing or depositing the online webchat ppl like james rachael patrick etc others are so good will always help you but its gambling so dont expect deposit £20 win millions u win some u lose some ive deposited 5 pound won 1k on glossy it pays out regualrly do not listen to bad reviews
9 de julho de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Lyn, thank you so much for your lovely review! We really appreciate your kind words and your loyalty over the past two years. It’s great to hear you’ve had such positive experiences with our team — James, Rachael, Patrick and the rest will be thrilled to know they made a difference! You're absolutely right — gambling should always be fun and played responsibly. Thanks again for your support!
Regards,
Glossy Bingo
its annoying all the reviews are about…
its annoying all the reviews are about customer service ive played over a year its a great site games are fair but there is only 1 popular 1 which is linked so if you win its bankable bit disappointed with slots esp fluffy as getting 3 grabbers or fluffys has got really hard otherwise great if you fancy a flutter
19 de junho de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Lorraine,
Thanks so much for taking the time to leave a review—and for sticking with us for over a year! We’re really glad to hear you’re enjoying the site and finding the games fair. We know it can be frustrating when certain slots feel tougher than usual, and we appreciate your honesty. Your feedback helps us keep improving. Wishing you lots of luck and fun ahead! 🍀💫
Regards,
The Glossy Bingo Team
Wade was very helpful regarding my…
Wade was very helpful regarding my query was sorted straight away. Thank you!
26 de junho de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Sophie,
Thank you for your feedback! We're glad to hear Wade was able to assist you promptly — we'll be sure to pass along your kind words.
Regards,
The Glossy Bingo Team
Teresa was very helpful in live chat…
Teresa was very helpful in live chat thank you
23 de junho de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Cazz,
Thank you for your kind words. We're delighted to hear that Teresa was able to assist you so effectively. We'll be sure to pass along your appreciation!
Regards,
The Glossy Bingo Team
Savannah has been so helpful with my…
Savannah has been so helpful with my enquiries and delt with the matter swiftly
7 de junho de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Andrew,
Thank you for your kind words! We're glad Savannah could assist you swiftly and effectively—she’ll be happy to hear your feedback.
Regards,
The Glossy Bingo Team
Emil the legend
Emil was outstanding dealt with a minor problem straight away easy to deal with 10/10
27 de maio de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Scott,
Thank you for your kind words! We're so pleased to hear Emil was able to help quickly and make things easy for you. We'll be sure to pass along your 10/10
Regards,
The Glossy Bingo Team
Conversation with wade was so helpful…
Conversation with wade was so helpful regarding my withdrawal and also respectful and polite
20 de maio de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi there,
Wade’s pretty great, isn’t he? 😊 We’re thrilled he could help you out with respect and care—just how it should be!
Regards,
The Glossy Bingo Team
Teresa was very helpful in helping…
Teresa was very helpful in helping claim my welcome bonus
19 de maio de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Macaulay,
Teresa to the rescue! 🚀 So glad she could help you claim your welcome bonus—enjoy it!
Regards,
The Glossy Bingo Team
Excellent staff easy account pay out
Excellent staff easy account pay out
19 de maio de 2025
Avaliação não solicitada
Resposta da Glossy Bingo
Hi Cheryl,
Thank you for the great feedback! We're thrilled you had a smooth experience with both our staff and payouts. We appreciate you choosing us!
Regards,
The Glossy Bingo Team
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